HOW TO RECRUIT AND RETAIN AN EXCEPTIONAL CLINICAL TEAM IN 2015
Anthony J. Centore Ph.D.
NIGHTMARE COUNSELOR
1) WON’T COMPLETE NOTES
2) POOR CLIENT RETENTION
3) UNHAPPY WITH PAY
4) REFUSE ADMIN WORK
6) PRACTICE ON THE SIDE
7) DEBATES EVERYTHING
8) MAKES EVERYTHING AN ETHICAL ISSUE
9) WON’T FOLLOW UP
10) TECHNOLOGICALLY UNWILLING
11) NEVER STARTS!!!
FINDING A ROCKSTAR COUNSELOR
FINDING A ROCKSTAR COUNSELOR
FINDING A ROCKSTAR COUNSELOR
“TELL ME ABOUT YOUR CLINICAL EXPERIENCE...”
SITUATION QUESTIONS
HOOPS
“RIHANNA HOOPS IT UP”
10 REASONS COUNSELING PRACTICES LOSE THEIR
BEST CLINICIANS
1) THEY’RE UNDERPAID
2) MEDICAL BILLING PROBLEMS
4) INADEQUATE ADMIN SUPPORT
5) FRUSTRATING SYSTEMS
6) POOR OFFICE MAINTENANCE
7) LACK OF APPRECIATION
8) LACK OF PROMOTION
Thriveworks Rank System
Level 1) Assistant Clinician
Level 2) Fellow Clinician
Level 3) Senior Fellow Clinician
Level 4) Associate Clinician
Level 5) Senior Associate Clinician
Level 6) Senior Clinician
Level 7) Distinguished Candidate Clinician
Level 8) Distinguished Clinician
Level 9) Magna Candidate Clinician
Level 10) Magna Clinician
Level 11) Summa Candidate Clinician
Level 12) Summa Clinician
Managing Clinician
Clinician Emeritus / Emerita
9) CULTURE AND COMMUNITY
10) NOT ENOUGH CLIENTS
NOW YOU'RE DOING EVERYTHING RIGHT
SOMETHING BAD IS ABOUT TO HAPPEN...
HERE’S HOW IT WORKS
ANTICIPATE TURNOVER
COPIES OF COPIES OF COPIES
1) CROSS TRAINING
2) CALL FOR BACKUP
3) BUILD AN INTRANET