RealDolmen Corporate Presentation

APRIL 8, 2023 | SLIDE 1

www.realdolmen.com

Corporate Presentation


TABLE OF CONTENTS

RealDolmen – Mission & Vision Some facts & figures Geographical coverage Management structure Offering portfolio 5 Business domains A true single-source supplier


INTRODUCTION


REALDOLMEN HAS A CLEAR VISION AND MISSION Vision: To be the reference in the local market for

integrated solutions supporting the complete ICT-lifecycle. Reference: be the preferred & trusted choice for customers,

partners and employees Local: proximity to our customers in the Benelux and France Integrated solutions: complete ICT offering covering the full

lifecycle, including infrastructure, applications and communications

Complete ICT-lifecycle: supporting all plan-build-operate activities

Mission: RealDolmen’s mission is to enable its clients to achieve their objectives by optimizing their business processes through innovative, effective and reliable ICT solutions.


SOME REALDOLMEN FIGURES

Shareholding Listed on EuroNext Brussels 2 reference shareholders

Colruyt 16% Gores 28%

FY 2008/2009 Financials €265,6mio revenue €12,7 mio Ebit €17,9 mio profit

Almost 1,800 professionals


Verizon

Xerox

Avaya

Siemens Enterprise

Atos Origin

Accenture

Cronos

Econocom

Sun

Siemens IT Solutions

Mobistar

RealDolmen

Telenet

SAP

Oracle

Cisco

IBM

HP

Belgacom

Microsoft

3.00%

3.00%

3.00%

4.00%

4.00%

4.00%

4.00%

4.00%

4.00%

5.00%

6.00%

6.00%

7.00%

10.00%

10.00%

14.00%

19.00%

30.00%

31.00%

34.00%

ONE OF THE TOP INDEPENDENT ICT SUPPLIERS IN BELGIUM

Results are based on a Data News survey amongst 1.100 Belgian companies inquiring about their top 3 most important suppliers.© Data News, May 2009.


A SOLID AND REFERENTIAL CUSTOMER BASE IN BOTH THE MID-MARKET AND LARGE ACCOUNTS

Logistics and Distribution Industry

Life Science

Government/Healthcare/Education

Services


REALDOLMEN HAS EXTENDED GEOGRAPHICAL COVERAGE

France

Luxemburg

Belgium


REALDOLMEN IS A REFERENCE PARTNER

http://www.oracle.com/global/be/index.html

http://www.cognos.com/be/

http://www.progress.com/be/index.ssp

http://www.sap.com/index.epx


REALDOLMEN HAS AN ALIGNED MANAGEMENT TEAM

Chairman

CEO

Vice President Sales & Marketing

Sales

Marketing

Business Development

Chief Operating Officer

Business Applications

Enterprise Solutions

Infrastructure Services

Professional Services

Applications

Education

Center

Vice President International Operations & Corporate Development

Luxemburg

France

Corporate Development

Chief Financial Officer

Secretary General Vice President Human Resources

Bruno Segers

Thierry de Vries Luc De Donder

Dirk Debraekeleer

Marc De Keersmaecker

PaulDe Schrijver

Jos Nijns

Ashley Abdo


SINGLE-SOURCE OFFERING

https://realportal.realsoftware.be/sites/marketing/Picture%20Library1/1/diamant_shutterstock_4469929.jpg


REALDOLMEN HAS A SINGLE-SOURCE OFFERING

Infrastructure Products

Business Solutions


Service Oriented Architecture Unified Communications Supply Chain Mgmt CAD/GIS Mobility Enterprise Asset Mgmt Clinical Trial Mgmt Systems

Development Outsourcing Managed Services Project Management Training Services Business Process

Management

Data Center Front-end Networking

IP Communications Voice Over IP Security

Turnkey Solutions Enterprise Resource

Planning Customer Relationship

Management Business Intelligence ECM/WCM Web Solutions

Networking Testing Support & Helpdesk Security Enterprise Application Integration Service Oriented Architecture

Solutions built with own software or on top of 3rd party platforms. In this area we sell services and products (such as 3rd party software or own IP) under the form of licenses.

Encompasses services (both development and infrastructure competences) and products (own IP under the form of courseware, development methodologies, project management methodologies, building blocks, etc).

Hardware products and software licenses

A true single-source supplier,able to support the

full ICT-lifecycle


Business Applications Enterprise Solutions Professional Services

Applications Enterprise Communications Infrastructure Solutions

DELIVERING AND REPORTING THE OFFERING

Breakdown in 5 business domains

Infrastructure Products

Business Solutions


Business Applications Enterprise Solutions

Professional Services Applications Enterprise Communications Services Infrastructure Solutions Services

Enterprise Communications Products Infrastructure Solutions Products


INFRASTRUCTURE SOLUTIONS


Infrastructure Solutions Domains


Datacenter Solutions

Hardware & Software Procurement

VISION• Total Cost of Ownership• Return Of Investment• Operational Excellence

• Partnership with Customer• Partnership with Vendor• Innovation• Proven technology

• Discovery Program• Assessment Study• Audit

• Workshops• Implementation project• Migration project

• SLA based Reactive Support

• Proactive Support• Helpdesk - Outtasking -

OutsourcingVALUE

Certified Engineers & Consultants

StrategicPartnerships

Knowledge

Server Storage Backup - Printing Desktop Applications - Products & Services - Operations

Frontend Solutions

Managed Services

• Consolidation • Virtualization

• Automation • Management

• Business Continuity• Procurement Efficiency

• ITIL

HP IBM Microsoft VMWare Symantec Citrix Altiris Xerox Kofax Doxense

Proven Methodology



Skills Our engineers & consultants are continuously trained to obtain

the highest level of skills & certifications available on the market for our strategic partners.

Certifications HP Preferred Partner

(Datacenter, PSP, ASP)

IBM Business Partner (System x -> System z)

Microsoft Gold Partner VMware Premier Partner Citrix Platinum Partner

Infrastructure Solutions consists out of 250

professionals


INFRASTRUCTURE SOLUTIONS Deceuninck is an integrated worldwide Group,

specialized in compounding, mould manufacturing, design, development, extrusion, finishing, recycling and injection molding of PVC window and sealing systems, including composite wood applications, for the building industry.

RealDolmen is their preferred partner for Datacenter Solutions, Frontend Solutions, Hard- & Software procurement & Managed Services. Dual Datacenter with Business Continuity IT architecture based on

HP server & storage technology in combination with VMware virtualization

Centrally managed desktop & applications environment for more than 800 end users, internationally spread, using Citrix technology & application delivery tools

Optimized printing & imaging solutions 24/24 SLA based operational support using RealDolmen people &

Service contracts

Deceuninck & RealDolmen operate in a strong partnership model where operational resources, skills, business & technical knowledge fluently integrate with each other.

http://www.deceuninck.com/Scripts/news/news.asp


ENTERPRISE COMMUNICATIONS


Enterprise Communications Domains


VISION

VALUE

Certified Consultants, Applications Engineers, System Engineers & Field Engineers

StrategicPartnerships

Knowledge

Telephony - Conferencing - Antivirus - Firewall - SSO - Switching - WIFI - 3G - Internet

Unified Communications

NEC AVAYA Cisco Checkpoint McAfee Fortinet Vasco Microsoft HP

Security Networking

LANPerimeter Endpoint

Network IAM

WLAN

WANPresenceMail

VideoVoice IM

Mobile

• Business Process Optimization• Proactive Management

• Cost Consolidation• Centralization

• Monitoring• Compliancy

• Security Governance• Strategic Communication Plan

• Total Cost of Ownership• Return on Investment• Operational Excellence

• Partnership With Customer• Innovation• Proven Technology

• Discovery Program• Assessment Study• Audit

• Implementation Project• Migration Project

• SLA Based Contracts• Health checks• Outsourcing

Proven Methodology: ITIL



Skills/competences Technical Consultants Business Consultants System Engineers Application Engineers Field Engineers

Important certifications Networking

Cisco, HP, 3COM, Trapeze Unified Communications

NEC, Cisco, Avaya Microsoft, Polycom Mitel

Security McAfee, Trend, Symantec Checkpoint, Fortinet, Evidian, Vasco, Watchguard

Enterprise Communications consists out of 80 professionals


Vlaamse Maatschappij voor Watervoorziening (VMW)

One homogeneous communications network Connection between all sites (Brussel, Vlaams-Brabant, Limburg,

Oost-Vlaanderen, West-Vlaanderen) Central Contact Centre + Local Contact Centers per province

ONE number for customers Central management software Central reporting software

REFERENCE


PROFESSIONAL SERVICES APPLICATIONS


VISION

VALUE

Reusable IP

Leading technologies

& best practices

Microsoft OracleIBM RedHat

Microsoft JavaOpen Systems

Specialized Technologies

• Oracle• Mainframe• System i

Business Analysis &

Project Management

PROFESSIONAL SERVICES APPLICATIONSTECHNOLOGY-DRIVEN CUSTOMER INTIMACY

• .Net (VB.net, C#)• Silverlight, WPF• ASP.Net, Winforms• Biztalk, SQL server • Team System

• JSE, JEE, JME• Spring, Seam• Adobe FLEX/AIR

• Oracle (PLSQL, dvl. Suite – Forms, ApEx, DBA)

• System i (RPG, ILE, Java, HATS, EGL)

• Mainframe (Cobol)

• Prince2, PMBoK• Scrum, Agile,

Waterfall• UML, BPMN• ISTQB, Tmap, HP

Quality Center (Mercury)

• Technical Audits, Quality Assessments & Code Reviews

• ALM (Application Lifecycle Management) Assessments

• Technology Innovation Assessments & Architecture definitions

• Enterprise Architecture Assessments & Studies

• Business Process Management & Improvement

Sourcing – Putting the right people with the right competences at the right place Projects – Deliver quality and business value. We deliver on time , on budget, within scope… together with youConsultancy – Knowledge you can build on. Coaching and advise – value through TI

Development & Implementation

Modernization & Migration

Interactivity & usability

Integration mgt (Processes &

data)

Testing & quality assurance

Support & managed services

Training & Education programs

Communication & documentation

Program mgt & Change mgt

Value programs (through TI)

Excellerate™, the RealDolmen WayA true balance between Excellence and Acceleration


PROFESSIONAL SERVICES APPLICATIONS

JAVA / Open Systems Competence Center 200 FTE’s

Technical Project Leaders / Analysts Architects Developers / Software Engineers

J2EE, Struts, Hibernate, JBOSS, ADOBE RIA/AIR, JAVAFX, J2ME …

Microsoft Competence Center 125 FTE’s

Technical Project Leaders / Analysts Architects Developers / Software Engineers

.NET, VB.NET, C#, Silverlight, Team Foundation Server, BizTalk…

Specialized Technologies 140 FTE’s

Technical Project Leaders / Analysts Developers / Software Engineers

Oracle, System i, Mainframe…

Project Services Center 100 FTE’s

Project Managers / Project Leaders Enterprise Architects / Business Analysts / Consultants Functional Analysts

PMI, PRINCE2, BPMn…

Professional Services Applications consists out of 565 professionals


TAILOR-MADE SOFTWARE Euro Pool System (EPS) specializes in returnable packaging, crates,

containers which are used for the transportation of vegetables, fruits and fresh products. They are the market leader in Europe in their market segment.

Application project

Consultancy Project Definition Study Functional analysis

e-soft is a win-web based tailor-made application delivered to EPS in a fixed price model.

Windows application manages the contract, goods, customers, stock, purchases and transportation and is integrated with financial application.

Purchase orders are put in through the web application. The incoming and outgoing flows can be consulted by external users/customers based on the terms and condition of their contract.

e-soft

Value creation through innovative tailor-made software:cost-reducing logistic concepts and leading vision in the field

of supply chain integration and sustainability


BUSINESS APPLICATIONS


BUSINESS APPLICATIONS PORTFOLIOBusiness Applications Solution Portfolio

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HRM

• Business Process Management

• Business Process Improvement VISION

RealDolmen implementation methodology Based on the MS Sure Step methodology

VALUE• Concept phase• Prototype• Education

• Realisation/Implementation

• Interfacing

• (Data) Migration • Simulation• Go-live

• Support

• Microsoft Dynamics AX • Rimses

• RITM • RAWOur tools

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BUSINESS APPLICATIONS: YOUR SOLUTION Implementation Consultant teams

Define with our customer the final solution (to implement) Perform the implementation of the final solution Train the customers on how to use the newly implemented

solution(s)

Project Managers Coordinate the implementation Using the Excellerate™

implementation methodology

Product Development teams Permanently enhance

the solutions (roadmap) Support the implementation

consultants Provide support after Go-live

Business Applicationsconsists out of 125

professionals


BUSINESS APPLICATIONS Primo group is the largest event and

communications agency in Belgium, but operates also outside of the country. It employs 100 people and has a revenue of €16mio. It works for customers such as the European Commision, ING and Maison de la France.

Continued growth forced the group to evaluate their current business process and business applications. RealDolmen was able to easily identify with the strong project

oriented company and performed an audit on their business processes and current IT-application landscape.

The audit report recommended and led to implementation of Microsoft Dynamics AX 4.0 as standardised and scalable solution.

The result: a new streamlined organisation with segregated tasks transparent processes centralised data and most importantly in this sector, efficient stock management.

“We don’t regret switching to Microsoft

Dynamics AX one single moment. The

implementation has contributed to

streamlining our processes, and has aligned

the ‘language’ used by all departments; sales,

design, project management and production

are better aligned.

The most important contribution of

RealDolmen, aside from their IT-expertise,

has been the fact that they gave the

necessary attention to the business

processes.”


ENTERPRISE SOLUTIONS


ENTERPRISE SOLUTIONS PORTFOLIO – AN INTEGRATED BUSINESS APPROACH AN ACTIVE PARTNERSHIP WITH OUR CUSTOMERS

VISION• BI Business Scan• Performance ROI

Program

Excellerate™ implementation methodologyA true balance between Excellence and Acceleration

• CRM Readiness Program

• CRM Selection framework

• ECM Readiness Program

• WebCube Quick Start

• Maintenance & Support• Service Agreements• SLAs

• Education Services• Technical Writing• Usability Studies

• Value Programs• Tune Up Programs• Optimization Programs

• Technical AuditsVALUE

• Oracle BI• Microsoft

BI• IBM

Cognos• Informati

ca

• Siebel• Siebel

on Deman

d• MS CRM

• MOSS• Lotus

• Alfresco

• SAS• Qlikview

• SAP BPC • SAP CRM

• Oracle ECM

• Polo Poly

Re-usable IPBased on functionalities ànd sectors

Leading software applications

Challengers

BI CRM ECM - WCM CAD - GIS

• EDMS ROI Program• Geospatial Readiness

Program

• ProjectWise

• Autodesk AEC, MEP,

P&ID• Autodesk

Geospatial

• ESRI• Aeroscou

t• MapInfo

Data warehousin

gBI

Perf Mgt

Sales Service

Marketing

ECM

WCMCRM

Integration

GIS

Data Mining

Coll & BPM CAD

Portals EDMS LBS

UnifiedComm Voice Fax Mobility Internet Presence E-mail Video Conference Mail


ENTERPRISE SOLUTIONS - COMPETENCES

Dedicated Implementation Consultants Dedicated implementation consultants for CRM, BI, ECM, WCM, CAD

or GIS with detailed product knowledge and domain expertise CRM: Siebel, MS CRM, SAP CRM, Selligent BI: Oracle BI (Siebel Analytics), Cognos, MS BI (SQL Server), Qlikview, SAS, SAP

BPC ECM & WCM: Sharepoint/MOSS, Lotus, Filenet, Oracle ECM, Alfresco, Polo poly CAD & GIS: Autodesk (AEC, MEP, P&ID), Bentley, ESRI, Mobileview, Oracle Spatial

Experienced and certified profiles Hand’s on, No-nonsense Ready to go that extra mile

Business Strategy Consultants Detailed sector knowledge Long term vision creation

Product Development team Re-usable IP creation -

based on proven 3rd party solutions

Enterprise Solutions consists out of 130 professionals


ECM – ENTERPRISE CONTENT MGT

Grown from a small local company to Europe’s leading company for awnings and shutters, HAROL knows what is important to become a healthy and important company.

HAROL’s ECM Challenge Implement and support an almost fully automated sales

and tracking system where there are little to none interventions necessary

HAROL works with local dealers all over Europe. The process of sales which includes quotations, invoicing and billing is time and people consuming

Enabling the dealers to place their quotations, invoices on a web based form is a necessity

The ability for the clients to follow up every request or order

RealDolmen’s IBM Lotus’ ECM approach Thorough full functional and technical analysis Development on existing applications, which greatly

decreased the licensing cost Implementation by senior Lotus Notes consultants


A TRUE SINGLE-SOURCE SUPPLIER


Datacenter

Turnkey applications

Competences, System engineering

Kruispuntbank van Ondernemingen

A TRUE SINGLE-SOURCE SUPPLIER

Datacenter

Axapta, CRM, MOSS

Managed ServicesDatacenter

eSoft

Outsourcing


THANK YOU for ICTPassionRock-solid

RealDolmen Corporate Presentation

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