Quad-Play Service Management

Giving CSPs a complete view of all services from one application with Zen

What challenges are operators facing?With the introduction of quad-play services, CSPs are faced with a number of operational challenges:

Too many tools to manage and optimize the network for each service.

New types of big data to manage and interpret.

Limited visibility of the customers experience across all services.

Increase sales and marketing challenges to best match the customer usage with the perfect package.

The answer... end-to-end network analytics with Zen

Data Capture: Billions of data records in real time every day

Data Loading: Real time database loading and storage

Visualisation: Understanding the patterns and trends

Automation: Operational efficiencies through automation

Zen is an end-to-end network analytics application which enables operators to work with all of their data in one central platform. It is a cross domain system, giving CSPs visibility of all four quad-play services; TV, mobile, fixed telephony and broadband.

DashboardsQuad-play OverviewIn just one screen see:

A snapshot of the mobile network performance

Fixed line speech quality and complaints

Broadband network performance and active faults

TV availability and regional breakdowns

DashboardsTV Status

Drill down into the TV status dashboard to see the most popular channels and those with the most errors.

Compare TV performance statistics with TV customer complaints to understand the impact on customer experience.

DashboardsTV Statistics

The TV statistics dashboard gives operators all their performance statistics in one screen. Easily see:

Errors evolution Packets received/lost Multicast join delay Dropped audio/visual

DashboardsISP Performance comparison

Tier 1 operators can easily see which ISPs deliver the best and worst broadband service.

DashboardsFixed Telephony

The fixed telephony dashboard gives operators visibility of network, exchange and customer data from one single screen, Users can then drill down into each area for more detail.

DashboardsMobile LTE Status

All mobile technology, across all domains can be seen within Zen. In this LTE dashboard, users can see the status of each network domain, network faults, key performance metrics and relevant customer complains.

DashboardsCustomers Infrastructure

Users can drill down to a customer postcode or individual ID to understand availability, retainability, accessibility and throughput history. See active tickets and other customers affected within the region.

Meeting industry needs for quad-play service management

Zen provides visibility of all services in just one application.

One application can serve multiple business units, making significant cost savings on tools.

Zen allows users to correlate performance data and fault data across all services, to fully understand, prioritise and resolve performance issues.

Customer care teams can see customer complaints vs. network performance for all services.

Further benefits of Zen

Service Monitoring for advanced customer impact analysis

Best in class visualization to support data interpretation

Intelligent automation technology to optimize user

resource

User defined real-time monitoring for minimal data

latency

Futureproof software with seamless integration of new technologies

Cost effective scale out though a multi-tenancy

mode

Arrange a call back

Want to see exactly how Zen can enhance your quad-play service management...

Learn more with a live demonstration of Zen

Book a brainstorm session with our engineers to explore your exact requirements.

Once you have detailed your exact requirements we can develop a PoC with your real data to help you understand the true value of Zen.

Get in Touch

info@sysmech.co.uk

+44 1189 332 220

www.sysmech.co.uk