Qin, Nordic Service Design Conference
19
Managing Stakeholder Involvement in Service Design: Qin Han DJCAD, University of Dundee o stories from British service designer
description
this is an amend version of the original PPT presentation. I only changed the summary bits... the reason for changes was that it would not make any sense because I was basically talking everyone through the findings, but I think it would be nice if others who are not at the presentation that day can get a taste of what was presented as well...Let me know if you have any questions :)
Transcript of Qin, Nordic Service Design Conference
Managing Stakeholder Involvement in Service Design:
Qin HanDJCAD, University of Dundee
Two stories from British service designers
Stakeholders
Stakeholders
• Who is involved in a Service Design project?
• What is a designer’s role while interacting with different stakeholders?
• How do designers engage a range of stakeholders efficiently and effectively within the time and resources limits?
British Service Design
British Service Design
Search for Service Design Stories
Search for Service Design Stories
Search for Service Design Stories
Search for Service Design Stories
2 Service Design Stories
Service Design Story 1
Image from Live|work website
Service Design Story 2
Image from CAOS project report
Service Design Stories
Leading and Facilitating
Emerging insights
Story 1
Leading
Facilitating
Emerging Insights
Story 2
Leading
Facilitating
Summary
Understanding the knowledge generation and diffusion that underlines at the local context is essential to service designers’ decision-making and their approaches of handling dynamic stakeholder relationships at the project environment.
Summary
