Achievements - Challenges - Opportunities

Jan Molund, projectcontroller

National Programme for eID Infrastructure in Public Sector

Department for ICT-governance and coordination

Agency for Public Management and eGovernment (Difi)

ID-porten

A common Solution for logon to public

Services

Background and mandate

On Governmental level - ICT policy The aim of the ICT policy is to influence ICT development in order

to achieve simplification and efficiency improvement in the public

sector.

Digital first choice

This includes goals like:

Round-the-clock public administration

An information society for all,

Better services for the citizens

More efficient public sector

Our Mandate and main Means to reach these

Objectives: Establish a common infrastructure for use of eID with and in the

public sector

Agency for Public Management and eGovernment

Difis approach

Common component approach Uniform solution can ensure security, privacy, and user

friendliness across public agencies and services – instead of

disparate solutions

Reduced cost for public agencies

Facilitating new e-services and increased use of existing services

eID is a prerequisite for personalised eGov

services

Customer driven, i.e. the interests of the main public service suppliers have a say

so in planning what functionality should be implemented in ID-

porten

13 December 2011 Agency for Public Management and

eGovernment

13 December 2011 Agency for Public Management and eGovernment

What we have delivered so far

MinID (meaning: My ID)

ID-porten – Infrastructure for eID in public sector

ID-porten = simplified log in

ID-porten = safe log in

e-ID for public sector

Developed, implemented and operated by Difi

2.6 millions users

In 2010 14 millions MinID transactions

2011 – estimate pr 30NOV11 – 24 millions transactions

06 December 2011 Agency for Public Management and eGovernment

Min ID

Stability in operations

Stable services 24/7 Maintenance and upgrades do not interfere with or have an

influence on daily operations.

Call center/Customer support Average Speed to Answer : 24 sek. (SLA = 50 sek)

SLA Uptime

delivered

SLA

objective

Time Service Factor TSF limit Less than 3 seconds for 90% of

the total number of logons

ID-porten 2.2 100% 99,99 100% No unplanned incidents

MinID 99,98 % 99,90 100% No unplanned incidents

Buypass ID 100 % 99,50 100% No unplanned incidents

206 December 2011 Agency for Public Management and eGovernment

The ID gateway - making it possible

…

• Authentication

• (Signature)

• (Encryption)

7

Agency for Public Management and eGovernment

Agency for Public Management and eGovernment

ID-porten = simplified log in

06 December 2011

ID-porten = high safetey log in

Direktoratet for forvaltning og IKT 22. september 2011

13 December 2011 Agency for Public Management and eGovernment

Challenges

•Organisational

•Financial

•Development

•The paperwork

Organisation - The National programme for e-ID 2011

FAD

Oppdragsgiver

Drift og daglig

forvaltning ID-porten

og MinID

(linjeoppgave UFI)

Prosjekt

Software-utvikling

Prosjekt

e-ID-tjenester

StyringsgruppeDifi (leder)

Difi, drift/forvaltning

Brønnøysundregistrene

Helsedirektoratet

Politidirektoratet

Skatteetaten

Lånekassen

NAVe-ID-programmet

Programdirektør

Programkontor

Ekstern

kvalitetssikrer

Difi, ITS

Programeier

(operativ),

Fagansvarlig e-ID

Difi

Programeier

SKATE Brønnøysundregistrene

og Difi (leder)

Statistisk sentralbyrå

Helsedirektoratet

Skatteetaten

Lånekassen

NAV

Statens kartverk

Andre

interessenter Tjenesteeierne

Innbyggere

Tilsyn

06 December 2011 Agency for Public Management and eGovernment

Financial Change in operations/development ratio

2009-2012

All figures in MNOK, 2012 figures are estimated values .

06 December 2011 Agency for Public Management and eGovernment

,0000

20,0000

40,0000

60,0000

80,0000

100,0000

120,0000

2009 2010 2011 2012

Development

Operations

13 December 2011 Agency for Public Management and eGovernment

The paperwork All public agencies, municipalities and other public bodies need a

collaboration agreement with Difi before launching service on ID-porten.

They are to advise Difi when they plan to be ready to launch a new

service and what kind of transaction volumes they estimate

Difis role is to secure that the launching goes smoothly and that we are

prepared to handle the increased traffic.

Altinn

This is the Norwegian public reporting portal.

Main governmental agencies as The Norwegian Tax Adminisrtration and

Norway Statistics use Altinn as their portal for several purposes.

Altinn uses MinID as authentification vehichle towards the end user.

Altinn has a special collaboration agreement with Difi because of its

special nature compared to the service offerings on ID-porten

13 December 2011 Agency for Public Management and eGovernment

Development Cost demanding

Workforce – Difi do not have sufficiently numbers

regular employees to do deliver

Implying:

External(read: consultants with required skills)) resources

required

Short term hiring of specialists

Prioritizing

Refer to the organisation chart, a lot of interests involved

Market situation

New possibilites with new SW etc.

New services launched, some before plan, some long after plan,

some almost unheard of until delivery demand “tomorrow”

13 December 2011 Agency for Public Management and eGovernment

Opportunities – the way forward

The Norwegian minister of Government Administration and Reform

says:

The government's goal is digital first choice. This means that

communication with the public that today is performed by paper mail,

telephone or in person, in the future as far as possible should be done

digitally, it will say on the Internet.

The main goal is to achieve a better efficiency for both citizens

and public sector administration by means of more and better

electronic services.

This means:

Digital communication should be the primarily chosen channel for the

dialog between:

i) Citizens and public sector

ii) Between private businesses and public sector

iii) Within the public administration

When possible, public services should be offered digitally as first

service, that is, the citizen must take an active choice to get it

done manually if that is preferred

13 December 2011 Agency for Public Management and eGovernment

In the pipeline

Firstly, as stated previously

ID-porten will be developed in accordance with

public sector needs

Work areas as we see it today:

Solutions for encryption and decryption – concept

developed

Electronic signatures

Digital mailbox

Non-private use of e-ID (employee’s usage etc)