Putting the Place Survey to Work An overview

Putting the Place Survey to WorkAn overview

Simon Atkinson

Managing Director, Loyalty

9 September 2009

The new Place Survey…!!!

Measures 18 of the new ‘citizen perspective’ National Indicators

Along with the tenant satisfaction ‘STATUS’ survey, replaces the suite of BVPI surveys

Prescribed postal self-completion methodology – as were the BVPI surveys - to allow for comparison of data between local areas and over time

Questionnaires were mailed out to randomly selected addresses between October and December 2008

Data weighted centrally by Audit Commission for sex, age and ethnicity to the known profile of the Borough, and adjusted for household size.

Results are based on 1,471 completed questionnaires

38% response rate in Newcastle

About the local area

24%

56%

11%

5%3%

General satisfaction with local area (NI 5)

Neither/nor

Very satisfied

Fairly dissatisfied

Fairly satisfied

Very dissatisfied

Q Overall, how satisfied or dissatisfied are you with your local area as a place to live?

Net satisfaction score 71

Base: All valid responses (1471)

Satisfied

80%

76 80 78 76 78 86

11 91210911

Satisfaction with local area (NI5): Contextual dataQ Overall, how satisfied or dissatisfied are you with your local area as a

place to live?

% Satisfied % Dissatisfied

Newc.2008/09

Consort average

IM Met/Unitary average

IM average

Base: All valid responses 2008/09 (1471). * National figures based on Survey of English Housing 2006/07. 17,506 face to face interviews with representative cross section of adult English population in the year to March 2007.

Trend data Comparative data

Newc. 2006/0

7

National*

Developing priorities for improving quality of life

0

10

20

30

40

50

60

0 10 20 30 40 50 60 70

% Most need improving locally

% Important generally

Cultural activities EducationAccess to nature

Public transportCommunity facilities

Sports & leisure

Facilities for young children

Parks and open spaces

Wages/ cost of livingRace relations Pollution

Job prospects

Health services

Shopping

Traffic congestion

Road/pavement maintenance

Affordable decent housing

Clean streets

Activitiesfor teenagers

Level of crime

Base: All valid responses

Safety in the local area

Q How safe or unsafe do you feel when outside in your local area…

% Very unsafe% Fairly unsafe% Fairly safe% Very safe

During the day

At night


Net safe

Base

83 1417

17 1429

45

8

43

42

7

18

3

20

2

13

25

35

20

44

39

34

5

39

34

23

57

48

42

5

% 2008/09 % Newc. 2006/07

Perceptions of anti-social behaviour: Comparative data% who think the following are a very/ fairly big problem

Noisy neighbours or loud parties

Teenagers hanging around on streets

Rubbish or litter lying around

Vandalism, graffiti and other deliberative damage

People using or dealing drugs (NI 42)

People being drunk or rowdy in public places (NI 41)

Abandoned or burnt out cars

Base: All valid responses.

IM average

33

31

15

45

39

34

8

Base

1105

1104

1324

1428

1409

1471

1434

1512

1430

1523

1395

1438

1280

1366

57 61 75 72 64 67

28 36 33 26253943

Newc.2003/0

4

Newc.2006/0

7

Trend data Comparative data for 2008/09

People using or dealing drugs (NI 42): Contextual data

Newc.2008/0

9

Q Thinking about this local area, how much of a problem do you think each of the following are…

People using or dealing drugs% Problem% Not a problem

Base: All valid responses 2008/09 (1105). * National figures based on British Crime Survey, a continuous survey of adults in England and Wales. Findings based on 46,983 face-to-face interviews conducted between April 2007 and March 2008. Figures only available for ‘problem’.

Consort average

IM Met/Unit average

IM average

National*

62 66 65 67 66 69

33 34 31 25353438


People being drunk or rowdy in public places (NI 41): Contextual dataQ Thinking about this local area, how much of a problem do you think each of

the following are…

People being drunk or rowdy in public places% Problem% Not a problem


Newc.2003/0

4

Newc.2006/0

7

Newc.2008/0

9

Consort average

IM Met/Unit average

IM average

National*


Noisy neighbours or loud parties

81 77 80 84 83 85

16 17 15 10202319

Trend data Comparative data for 2008/09% Problem% Not a problem

Noisy neighbours or loud parties: Contextual data


Consort average

IM Met/Unit average

IM average

National*

Newc. 2003/04

Newc.2006/0

7

Newc.2008/0

9

51 43 56 54 52 55

46 48 45 31445749


Teenagers hanging around: Contextual data


Teenagers hanging around on the streets% Problem% Not a problem


Consort average

IM Met/Unit average

IM average

National*

Newc. 2003/04

Newc.2006/0

7

Newc.2008/0

9

55 52 61 61 57 61

39 43 39 3046 48 39


Rubbish or litter lying around: Contextual data


Rubbish or litter lying around% Problem% Not a problem

Base: All valid responses 2008/09 (1430). * National figures based on British Crime Survey, a continuous survey of adults in England and Wales. Finding based on 46,983 face-to-face interviews conducted between April 2007 and March 2008. Figures only available for ‘problem’.

Consort average

IM Met/Unit average

IM average

National*

Newc. 2003/04

Newc.2006/0

7

Newc.2008/0

9

51 58 66 67 63 66

33 37 34 27344249


Vandalism, graffiti and other deliberate damage: Contextual dataQ Thinking about this local area, how much of a problem do you think each of the following are…

Vandalism, graffiti and other deliberative damage to property or vehicles % Problem% Not a problem


Consort average

IM Met/Unit average

IM average

National*

Newc. 2003/04

Newc.2006/0

7

Newc.2008/0

9

87 95 95 95 91 92

5 9 8 75513


Abandoned or burnt out cars: Contextual dataQ Thinking about this local area, how much of a problem do you think each of

the following are…

Abandoned or burnt out cars% Problem% Not a problem


Consort average

IM Met/Unit average

IM average

National*

Newc. 2003/04

Newc.2006/0

7

Newc.2008/0

9

28 30 27 26 41

33332929

Understanding local concerns about crime and ASB (NI 27): Contextual dataQ How much would you agree or disagree that the police and other local

public services seek people’s views about these issues in your local area?

% Agree % Disagree


Consort average

National*

Base: All valid responses (1444). * National figures based on British Crime Survey, a continuous survey of adults in England and Wales. Findings based on 46,983 face-to-face interviews conducted between April 2007 and March 2008. Please note: this question was introduced mid-way through the 2007/08 wave.

IM average

Newc.

30 31 27 27 45

20 22 26 26

Dealing with local concerns about crime and ASB (NI 21): Contextual dataQ And how much do you agree or disagree that the police and other public

services are successfully dealing with these issues in your local area?

Base: All valid responses (1394). * National figures based on British Crime Survey, a continuous survey of adults in England and Wales. Findings based on 46,983 face-to-face interviews conducted between April 2007 and March 2008. Please note: this question was introduced mid-way through the 2007/08 wave.

% Agree % Disagree


Consort average

National*

IM average

Newc.

Community cohesion

76 73 72 74 75 82

26 25282724

Consort average


IM Met/Unit average

Different backgrounds getting on well (NI 1): Comparative data

Q To what extent do you agree or disagree that your local area is a place where people from different backgrounds get on well together?

Base: All valid responses 2008/09 (1056). *National figures based on Citizenship Survey 2007/08, face to face survey of 8,804 adults in England, April 07 – March 08

National*IM average

% Agree % Disagree

Newc.2006/0

7

Newc.2008/09

47 64 63 64 66 50

36 34 50373653


% Not a problem % A problem

People being treated with respect and consideration (NI 23): Comparative dataQ In your local area, how much of a problem do you think there is with

people not treating each other with respect and consideration?

Base: All valid responses 2008/09 (1328)

IM Met/Unit average

Consort average

National*

Newc.2006/0

7

Newc.2008/09

IM average

32 27 28 29

50 53 52 51

Parents taking responsibility (NI 22): Comparative dataQ To what extent do you agree or disagree that in your local area, parents

take enough responsibility for the behaviour of their children?


% Agree

% Disagree

IM Met/Unit average

Consort average

IM average

Newc.2008/09

2

2

1

3

2

3

Those who have participated in local area (NI 3)

Q In the past 12 months have you…

Been a local councillor

Been a member of a group making decisions on local health or education services

Been a member of a decision-making group set up to regenerate the local area

Been a member of a decision-making group set up to tackle local crime problems

Been a member of a tenants’ group decision-making committee

Been a member of a group making decisions on local services for young people

Been a member of another group making decisions on services in the local community

Base: All valid responses. *Civic participation (NI3) is % of respondents who take part in at least one of any of the activities in last 12 months

Overall civic participation* 10

% saying yes Base

1360

1348

1358

1357

1354

1349

1332

1012

2018

Civic participation (NI 3): Comparative data

Newcastle IM Met/Unit average

% of residents who have taken part in at least one of any of the activities that affect the local area in last 12 months

Base: All valid responses (469).

IM average

Consort average

10

8

7

14

60

13

9

9

12

56

% Newc. % IM average

Participation in regular volunteering (NI 6)

Q Overall, about how often over the last 12 months have you given unpaid help to any group(s), club(s) or organisation(s)?

Base: All valid responses (1335). *Regular volunteering is volunteering for group, club or organisation within last month. ** National figures based on Citizenship Survey 2007/08, face to face survey of 8,804 adults in England, April 07 – March 08

At least once a week

Less than once a week but at least once a

month

Less often

I give unpaid help as an individual only

I have not given any unpaid help over last 12

months

Regular volunteer* at least once a

month

Newc.

18.7%

National**

27%

18.716.3

21.5 22.4

Regular volunteering: Comparative data

% Volunteered for groups, club or organisation within last month.

Q Overall, about how often over the last 12 months have you given unpaid help to any group(s), club(s) or organisation(s)?

Base: All valid responses (1335).

IM Met/Unit average

IM average

Consort average

Newc.

39 31 29 30 30 38

70 7061 69 71


Influencing decisions (NI 4): Contextual data

Q Do you agree or disagree that you can influence decisions affecting your local area?

National*

Base: All valid responses 2008/09 (1215). *National figures based on Citizenship Survey 2007/08, face to face survey of 8,804 adults in England, April 07 – March 08

IM average

% Agree

% Disagree

IM Met/Unit average

Consort average

Newc.2006/0

7

Newc.2008/0

9

29 25 24 29 28


% saying they want to get more involved

Getting more involved: Contextual data

Q Generally speaking, would you like to be more involved in the decisions that affect your local area?

Base: All valid responses 2008/09 (1398). *Note wording for 2006/07 BVPI question ‘… more involved in decisions your Council makes that affect your local area’

IM average

IM Met/Unitaverage

Consort average

Newc.2006/07

*

Newc.2008/0

9

42 43 37 38

62635758

Being kept informed: Comparative data

Q Overall, how well informed do you feel about local public services?

% Informed % Not informed


IM average

IM Met/Unit average

Consort average

Newc.

50

14

8

10

8

8

38

43

30

34

34

29

8

28

39

42

41

39

4

16

23

15

17

24

% Very well informed % Fairly well informed

% Not very well informed % Not very well informed at all

Being informed about key issues/ services

Q How well informed do you feel about each of the following?

How and where to register to vote

How your council tax is spent

How you can get involved in local decision-making

What standard of service you should expect

How well local public services are performing

How to complain about local public services


Base

1436

1382

1187

1248

1286

1238

20 17 14 15

70716866

What to do in event of large-scale emergency (NI 37): Comparative data

% Informed % Not informed

Q How well informed do you feel about… what to do in the event of a large-scale emergency?

IM average

IM Met/Unit average

Consort average


Newc.

Local public services

11

16

7

8

21

59

53

37

44

53

24

24

45

39

17

5

6

10

9

9

% A great deal % To some extent % Not very much % Not at all

Views about local public servicesQ To what extent do you think that these statements apply to public services

in your local area?


… are working to make the area safer

… are working to make the area

cleaner & greener

… promote interests of local residents

… act on concerns of local residents

… treat all types of people fairly

Net Great deal/ some

extentBase

41 1286

39 1337

-12 1183

5 1200

48 1051

70

70

44

52

74

68

69

43

49

73

% A great deal/ some extent - Newc.% A great deal/ some extent - Consort. Average

Views about local public services: Comparator analysis

Q To what extent do you think that these statements apply to public services in your local area?


… are working to make the area safer

… are working to make the area

cleaner & greener

… promote interests of local residents

… act on concerns of local residents

… treat all types of people fairly

1286

8876

1337

9229

1183

8207

1200

8270

1051

7442

Base

18

31

42

36

31

36

25

36

38

28

7

1

3

2

3

4

1

2

3

16

30

7

24

12

% Very satisfied % Fairly satisfied % Fairly dissatisfied% Very dissatisfied % Haven't used

Satisfaction with local public services

Q Please indicate how satisfied or dissatisfied you are with each of the following public services in your local area?

Northumbria Police

Tyne & Wear Fire and Rescue Service

Your GP (family doctor)

Your local hospital

Your local dentist


Net satisfied

Base

43 1433

56 1414

74 1447

71 1437

53 1380

54

57

78

75

59

56

61

81

74

65

% Satisfied - Newc. % Satisfied - Consort. Average

Satisfaction with local services, including council: Comparator analysisQ Please indicate how satisfied or dissatisfied you are with each of the

following public services in your local area?

Your GP (family doctor)

Your local hospital

Your local dentist

Base: All valid responses, excluding those who say haven’t used service

Northumbria Police

Tyne & Wear Fire and Rescue

Service

Base

1433

9892

1414

9757

1447

10025

1437

9886

1380

9598

25%

50%

20%

4%1%

Treated with respect and consideration by local public services (NI 140)

Some of the time

All of the time

Rarely

Most of the time

Never

Q In the last year would you say that you have been treated with respect and consideration by your local public services?


Treated fairly75%

Treated with respect and consideration by local public services (NI 140): Subgroup AnalysisQ In the last year would you say that you have been treated with respect and

consideration by your local public services?

75%

5%Rarely/ never

All/ most of the time

Proportion rarely/ never

Age

Gender

Ethnicity

18-24

25-34

35-44

55-64

Male

Female

65+

White

BMETenure

Social rented

Private rented 3%

9%

4%

13%

4%

3%

7%

3%

4%

7%

5%

8%

3%

Owner occupier


45-54

54 64 54 50 45 46

20 24 24151217


% Satisfied % Dissatisfied

Satisfaction with council: Contextual dataQ Taking everything into account, how satisfied or dissatisfied are you with

the way Newcastle City Council runs things?

Base: All valid responses 2008/09 (1450)

IM average

IM Met/ Unit average

Consort average

Newc.2003/0

4

Newc.2006/0

7

Newc.2008/09

.

13

25

14

20

23

36

41

38

38

44

13

8

8

7

10

6

4

4

4

4

% Very satisfied % Fairly satisfied % Fairly dissatisfied % Very dissatisfied

Satisfaction with culture and recreation

Q How satisfied or dissatisfied are you with each of the following services provided or supported by Newc. Council?


Sports/ leisure facilities

Libraries

Museums/ galleries

Theatres/ concert halls

Parks and open spaces

Net satisfied

Base

29 1118

54 1271

40 1086

47 1119

53 1344

12

40

32

23

53

42

38

38

14

7

9

10

6

4

11

6

% Very satisfied % Fairly satisfied% Fairly dissatisfied % Very dissatisfied

Satisfaction with environmental services

Q How satisfied or dissatisfied are you with each of the following services provided or supported by Newc. Council?

Keeping land clear of litter &

refuse

Refuse collection

Doorstep recycling

Local tips/ household waste recycling centres


Net satisfied

Base

45 1426

72 1459

49 1357

45 1139

Finally…...the biggest issues of all…?

16%

64%

11%

6% 2%

Satisfaction with life as a whole

Neither/nor

Very satisfied

Fairly dissatisfied

Fairly satisfied

Very dissatisfied

Q All things considered how satisfied or dissatisfied are you with your life as a whole nowadays?



Satisfied

80%

5%

37%

34%

13%

3%7%

Helping people lead healthier lives

Neither/nor

Definitely agree

Tend to disagree

Tend to agree

Definitely disagree

Q To what extent do you agree or disagree that local services are doing more these days to help people lead healthier lives?

Net agree score 26


Agree 42%

Don’t know

31%

41%

22%

5%

1%

Self reported health and well being (NI 119)

Fair Very good

Bad

Good

Very bad

Q How is your health in general? Would you say it is…


Net good 67

Good 72%

72 71 76 76 76

75566

Health and well being (NI 119): Contextual data

Newc.

Q How is your health in general? Would you say it is…

% Very good/ good % Very bad/ bad

National*

Base: All valid responses (1480)* National figures based on Health Survey for England 2006 (14,157 adults in England)

IM average

IM Met/Unit average

Consort average

16%

43%

19%

8%4%

Satisfaction with choice of housing in the local area

Neither/nor

Very satisfiedFairly dissatisfied

Fairly satisfied

Very dissatisfied

Q How satisfied are you with the choice of housing in the local area?



Satisfied

60%

10%

64%

8%

14%

Improvements in the local area

Better

Have lived here less than 12

months

Has not changed much

Worse

Q On the whole, do you think that in the last twelve months your local area has got better or worse?


Putting all this to work – a checklist. Can we link the results with….

Patient surveys

British crime survey

Tenant survey

Other local research

Official statistics

– Crime

– Employment

– Health

– Educational attainment

– Transport

What your staff say

What you are spending on x and y

Informal feedback from areas

– Eg councillor surgeries

– Local forums

Ongoing local campaigns

….etc

Putting the Place Survey to Work An overview

Documents

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