PSA Modular Slide Deck Syclo ES
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Transcript of PSA Modular Slide Deck Syclo ES
Transforming Businesses with SAP Mobile Apps
Speaker Name
Partner Service Delivery
SAP Work Manager
SAP Inventory Manger
SAP Rounds Manager
SAP CRM Service Manager
SAP Sales Manager
1
2
3
4
5
6
7
8
9
10
Market Syclo and Position Syclo
Enterprise Mobility
SAP Mobile
Support Syclo
Sell Syclo
Implement & Develop Know Syclo
Learn More
Implement Syclo
Appendix
What Changed?
Post-PC Mobile Era Challenges for Businesses
E2E Solution from SAP
Gartner′s Magic Quadrant
Key Industries, Customers
Application Portfolio
What can partner sell? SAP Product Authorization
SAP Partner Demo Options
Positionning, Value Calculator
Competitive Marketing Inforamtion
SAP Marketing and Sales Repository
SAP Vitual Agency
SAP Support Delivery Models and SAP Support Offerings
SAP Partner Center of Expertise Certification
Estimation of Implementation Services
SAP Rapid Deployment Solutions
SAP Mobile Platform Integration Roadmap
SAP Mobile Platform Enterprise (v 2.3)
„Agentry“
Landing Page on SAP PartnerEdge Portal
Sales and Presales Resources
Delivery Enablement Resources
Top 10 SAP Mobile
Mobile Apps
Market Sell Support Implement Develop Enterprise Mobility
Learn More Enterprise Mobility
Enterprise Mobility
What changed?
Computer-Centric
(IT Driven)
People-Centric (Consumer
Driven)
0
200
400
600
800
1000
1200
1400
1600
1800
2010 2011 2012 2013 2014
Desktop PC Mobile PC Smartphones Media Tablets
(Millions
Rapidly increasing numbers of Smartphones & Tablets
Top 10 SAP Mobile
Mobile Apps
Market Sell Support Implement Develop Enterprise Mobility
Learn More Enterprise Mobility
Enterprise Mobility
Post-PC Mobile Era Challenges for Businesses ….
Top 10 SAP Mobile
Mobile Apps
Market Sell Support Implement Develop Enterprise Mobility
Learn More Enterprise Mobility
SAP Mobile
Enterprise Mobility
… E2E Solution from SAP
Top 10 SAP Mobile
Mobile Apps
Market Sell Support Implement Develop Enterprise Mobility
Learn More Enterprise Mobility
Mobile Apps
Magic Quadrant for Mobile Application Development Platform
In a separate Gartner
research report on “Critical
Capabilities for Mobile
Application Development
Platforms”, Syclo received the
highest score of 3.9 for the
B2E (business-to-employee)
use case as well as having an
“excellent” product viability
assessment rating.
© 2012 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. This
publication may not be reproduced or distributed in any form without Gartner’s prior written permission. The information contained in
this publication has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy,
completeness or adequacy of such information and shall have no liability for errors, omissions or inadequacies in such information.
This publication consists of the opinions of Gartner’s research organization and should not be construed as statements of fact. The
opinions expressed herein are subject to change without notice. Although Gartner research may include a discussion of related legal
issues, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner is a
public company, and its shareholders may include firms and funds that have financial interests in entities covered in Gartner
research. Gartner’s Board of Directors may include senior managers of these firms or funds. Gartner research is produced
independently by its research organization without input or influence from these firms, funds or their managers. For further
information on the independence and integrity of Gartner research, see “Guiding Principles on Independence and Objectivity” on its
website, http://www.gartner.com/technology/about/ ombudsman/omb_guide2.jsp.
Top 10 SAP Mobile
Mobile Apps
Market Sell Support Implement Develop Enterprise Mobility
Learn More Enterprise Mobility
Mobile Apps
Key Industries
Utilities
Mining
Oil & Gas
Chemical Transportation & Logistics
Telecom
Life Sciences
Manufacturing
Top 10 SAP Mobile
Mobile Apps
Market Sell Support Implement Develop Enterprise Mobility
Learn More Enterprise Mobility
Mobile Apps
600+ customers
Top 10 SAP Mobile
Mobile Apps
Market Sell Support Implement Develop Enterprise Mobility
Learn More Enterprise Mobility
Mobile Apps
77 deals closed in Q4 2012
1000 Users 1000 Users
500 Users
3500 Users
200 Users 250 Users
500 Users
500 Users
1000 Users
130 Users
300 Users
2000 Users
Additional Licenses
Top 10 SAP Mobile
Mobile Apps
Market Sell Support Implement Develop Enterprise Mobility
Learn More Enterprise Mobility
Mobile Apps
Application Portfolio
Asset Management
Access to asset location,
repair history, work order
details, materials needed
Complete Work Orders
and capture all relevant
data
Create Notifications or
Work Orders on the spot
CATS - time &
attendance
Guided workflow
Material
Management
Speed receipt and
back-order reporting to-
and-from
shipping/receiving
Perform physical and
cycle counts quickly
Accept & distribute
incoming materials by
PO
Field Service
Manage service orders
and create confirmations
View, look up, update and
transmit
Record status, materials,
problems, actions,
expenses, customer
signatures and more
View all relevant customer
data
Condition Monitoring
Take measurements and
readings
Historic standards and
safe ranges
Generate notifications
on-the-spot
Trend readings, points
and sequences
to avoid emergencies
and outages
Sales
Account and Contact
Management
Activity Management
Opportunity and Lead
Management
Sales Quotes & Orders
iOS and Android device
support
SAP Work Manager SAP Inventory
Manager
SAP CRM
Service Manager
SAP Rounds
Manager
SAP Sales
Manager
Material Nr. Material Nr. Material Nr. Material Nr. Material Nr.
Top 10 SAP Mobile
Mobile Apps
Market Sell Support Implement Develop Enterprise Mobility
Learn More Enterprise Mobility
Market
Mobile Enterprise Asset Management - CMI
Asset maintenance spend is estimated $447 billion annually.
Therefore, asset-intensive companies evaluate and buy EAM
products to resolve physical asset care requirements.
Worldwide revenue for the enterprise asset management
applications market is forecast to reach $2.1 billion in 2016,
growing at a CAGR of 5.4%3.
Mobile has been a part of EAM for many years, but it does not
stand alone as an isolated phenomenon:
Devices will come and go faster all the time
New form factors will emerge
Sensor data will transparently enhance the experience,
integrating the virtual and physical worlds contextually
Market Definition1,2
Sources: 1Gartner – “Magic Quadrant for Power Generation Enterprise Asset Management Software” – Sep 2012, 2Gartner – “Magic Quadrant for Delivery Utility Enterprise Asset
Management” – Sep 2012, 3IDC – “Worldwide Enterprise Asset Management Applications Forecast, 2012–2016 and 2011 Vendor Shares” – Sep 2012
As companies are often not using the mobile apps of the primary EAM or enterprise apps vendor (IBM, IFS, Infor,
Oracle, Ventyx) there are a number of strong competitors in the mobile EAM space:
Enterprise mobility vendors, e.g. Antenna, Kony, and Spring Mobile Solutions
Mobile point solution providers like Clicksoftware, Datasplice, HCL, Neo and others are building mobile
frontends to different EAM systems. They often partner with SAP in other areas, but compete with Syclo in
mobile EAM
Competitive Landscape1,2
Top 10 SAP Mobile
Mobile Apps
Market Sell Support Implement Develop Enterprise Mobility
Learn More Enterprise Mobility
Market
Generic Sales Plays Against mEAM Competitors
Vendor Category Offensive Plays Defensive Plays
Mobile Point Solution
Providers e.g., Clicksoftware, Datasplice,
HCL, Neo
Highlight Syclo’s ability to tie into multiple systems
simultaneously (without creating intermediate databases)
and provide the needed functionality as a part of a single
application/workflow
These players can’t make significant improvements.
They are limited by their design approaches and
therefore can't scale, it is difficult to add capabilities, their
performance is poor and they create lots of errors during
synchronization Counter heavy discounting through
positioning Syclo as the low risk solution for
SAP customers and stressing SAP’s existing
satisfied customer base and integration
experience
Syclo also mobilizes other enterprise
backend and EAM systems so can use one
common mobile platform for enterprise
Mitigated competitive claims
• SAP’s potential “hidden cost” like
expensive upgrades
• Vendor lock-in with SAP
Enterprise Apps Vendors e.g., IFS, Infor, Oracle
Make clear that SAP and Syclo are leaders in MADP,
whereas mobile app development is not the core
competency of apps vendors
EAM Specialists e.g., Invensys, Mainsaver, Ventyx
Make clear that SAP and Syclo are leaders in MADP,
whereas mobile app development is not the core
competency of EAM vendors
Highlight SAP’s multi-device and multi-OS support
Enterprise Mobility Vendors e.g., Antenna, Kony, Spring, Verivo
Position SAP’s end-to-end solution beyond MADP,
including consumes heterogeneous data sources out of
the box, incl. robust support for SAP apps
Use SAP’s partner ecosystem provides innovation and
flexibility of choice for mobile apps solutions
IBM Maximo
Make clear that SAP and Syclo are leaders in MADP,
creating an unbeatable combination for mobilizing any
type of business process
Highlight that Syclo has been deployed to over 400
Maximo customers, representing 10’s of thousands of
users worldwide
Top 10 SAP Mobile
Mobile Apps
Market Sell Support Implement Develop Enterprise Mobility
Learn More Enterprise Mobility
Market
SMART: Enterprise Mobility Sales Scenario Guide Access: http://smartdirectory.sap.corp:3080/Assets/asset.epx?id=f1df0d2d-39bd-4a7e-9954-98bfc2232eb6
Top 10 SAP Mobile
Mobile Apps
Market Sell Support Implement Develop Enterprise Mobility
Learn More Enterprise Mobility
Market
SAP Virtual Agency
Title: Mobilize Your Workforce with SAP Mobility Solutions
Audience: Net new prospects and Install base of SME companies
Objectives:
Lead generation awareness campaign
PLDG Campaign Assets: Email, landing page, thank you email,
thank you page
Campaign Messaging: As day-to-day business operations rely on
mobile devices more than ever before, mobility is changing the
way business operate. Learn how SAP Mobility Solutions for mid-
size companies can offer real-time business information to help
your business operate smarter, efficient and respond quicker to
market realities.
Campaign Offers: Interactive e-Book, “Transform Your Business
with Mobile Solutions from SAP,” “How Mobility is Changing the
Enterprise” and e-book“ Realizing the Mobility Advantage for
Small and Medium Enterprises”
Applicable Partners: Any partner enabled to sell either Afaria
Mobile Apps or SAP Mobile Platform (B1/A1/BOBJ)
Top 10 SAP Mobile
Mobile Apps
Market Sell Support Implement Develop Enterprise Mobility
Learn More Enterprise Mobility
Sell
What can SAP Partner sell?
SAP Mobile Platform
Afaria (Mobile Device Management) Delivers centralized control of the enterprise’s mobile devices ,
data and apps.
SAP Mobile Platform (SMP) Create and roll-out mobile Apps on all major
device types
SAP NetWeaver Gateway Simple way to connect devices to SAP back-end data
Application Back-end (if applicable)
Add-on(s) for SAP mobile application(s)
SAP Business Suite/BAiO component(s)
SAP Mobility Rapid
Deployment
Solutions (RDS)
Select software
components
Fixed priced services
Configuration and
enablement content
SAP Mobile Apps
More than 50 industry and LOB mobile apps
Afaria
SMP
2.3*
Gateway
2.0
Top 10 SAP Mobile
Mobile Apps
Market Sell Support Implement Develop Enterprise Mobility
Learn More Enterprise Mobility
Sell
SAP Product Authorization
Product Authorization Highlights PartnerEdge Requirement
Role-based online Training
Free of charge eLearning Assets
Web-based Assessment
Product Authorization Requirements
– 1 Sales Executive Level 1
– 1 Pre-sales Consultant Level 1
– 1 Solution Consultant Level 1
Access: Product Authorization Page on SAP PartnerEdge Portal
Top 10 SAP Mobile
Mobile Apps
Market Sell Support Implement Develop Enterprise Mobility
Learn More Enterprise Mobility
Sell
FEB 2013 Test & Demo
Software
SAP Demo Cloud
Public Showroom
Syclo Canned
Stand-alone
IRISE
Screenshots
Runs offline? Y Y Y Browser-based
Show roundtrip? Y Y N N
Pre-configured? N Y Y Y
Configurable? Y N N N
Preloaded data? N N Y Y
Reset-able data? N N Y Y
OS? All supported OS All supported OS Win32 and/or WinCE Browser-based
ETA? S4SAP – now;
S4Maximo – soon
Q1’2013 Now Q1’2013
Available apps? S4SAP – now
S4Maximo – soon
EAM apps; soon:
CRM apps
All Service Mgr; more to
come
Cost? Consult PAM/PSA €500 / yr (50 users) No cost No cost
How to Access? Included in Category 4
Mobile Apps package;
contact PSA and/or
SAP Test & Demo
Software on
PartnerEdge.com
Test & Demo pricelist,
contact PSA and/or
SAP Demo Cloud -
Public & Private Partner
Demo Showcases on
PartnerEdge.com
Provided today Details forthcoming
SAP Partner Demo Options
Top 10 SAP Mobile
Mobile Apps
Market Sell Support Implement Develop Enterprise Mobility
Learn More Enterprise Mobility
Sell
Test&Demo Package: 7011611 Mobile Applications Package (Cat 4)
Download: https://service.sap.com/swdc →
W → SAP WORK MANAGER 5.3”
C → SAP CRM SERVICE MANAGER 3.1”
R → SAP ROUNDS MANAGER 2.3
I → SAP INVENTORY 3.2
S → SAP SALES MANAGER 1.1”
Installation Guides on SMP:
http://service.sap.com/~form/sapnet?_SHORTKEY=01200252310000063580&_SCENARIO=0110
0035870000000202&
License Key Request: MOB-SYC-SAP
Active Global Support: MOB-SYC-SAP
SAP Partner Test & Demo – On-Premise
Top 10 SAP Mobile
Mobile Apps
Market Sell Support Implement Develop Enterprise Mobility
Learn More Enterprise Mobility
Sell
SAP Partner Test & Demo – In the Cloud
Cluster MOBILITY
- Developing SUP based apps, Sample HWC apps
- Netweaver Gateway
- “Syclo” apps and customization
- mCommerce Mobiliser More Information in SAP PartnerEdge Portal
Top 10 SAP Mobile
Mobile Apps
Market Sell Support Implement Develop Enterprise Mobility
Learn More Enterprise Mobility
Sell
Positioning
1. Build a business case with your prospect
2. Focus on the business value /ROI for your customer for their industry
Value Proposition Template & eLearning
ROI calculator
Assets available on PartnerEdge Portal
Gartner Studies
3. Leverage SAP/Syclo's industry expertise & references
4. SAP Mobile Platform Integration
5. Benefits
Robust, intelligent integration with SAP systems
True cross platform support
Code free configuration
Flexible component architecture
Easy to use mobile apps
High reliability & scalability
Top 10 SAP Mobile
Mobile Apps
Market Sell Support Implement Develop Enterprise Mobility
Learn More Enterprise Mobility
Sell
Impacting the entire value chain
Benefits
Reduce amount of trips to customer to fulfill parts and complete repairs
Cost-Efficient Service Delivery
Benefits
Increased satisfaction from more accurate first-time fixes
Customer Satisfaction
Optimized Inventory
Parts Logistics
/ Warehousing
Benefits
Lower maintenance costs
Higher equipment uptime
Optimized Asset Maintenance
SAP Work Manager
SAP CRM
Service Manager
SAP Inventory
Manager
SAP Provides Insight into Enterprise Data at the “Point of Service” to Increase
Efficiency and Effectiveness
Real Time Customer Data
Benefits
Up to date customer, product & pricing information
SAP Rounds Manager
Customer
Service
Field Service
Enterprise
Assets
Field Sales Finance /
Controlling
SAP Sales Manager
Access: Value Proposition Template
Top 10 SAP Mobile
Mobile Apps
Market Sell Support Implement Develop Enterprise Mobility
Learn More Enterprise Mobility
Sell
Reduce Costs
Optimize the
Balance Sheet
Value source
Increase
Revenue
Value of
Syclo Apps
Realized or expected
improvement from Syclo Apps
Eliminate Admin Time of Manual
Paper Orders
90% - 100%
Increase Work Order Capacity 20% - 30%
Minimize Overtime Costs 40% – 60%
Reduce Inventory Carrying Costs 5% - 10%
Eliminate Manual Data Entry into CRM 90% - 100%
Accelerate Days Sales Outstanding
Reduce Spare Parts Inventory 10% - 15%
Reduce Pick Errors
Improve First-Time Fix Rates 15% - 20%
Reduce Unplanned Downtime 20% - 30%
Syclo App
• Service Manager
• Work Manager
• Work Manager
• Inventory Manager
• Service Manager
• Service Manager
• Inventory Manager
Benefit Range
Syclo Apps Drive Value in Multiple Areas
Top 10 SAP Mobile
Mobile Apps
Market Sell Support Implement Develop Enterprise Mobility
Learn More Enterprise Mobility
Sell
SAP Value Calculator
Access: https://websmp207.sap-ag.de/~sapidb/011000358700001248472012E/
Top 10 SAP Mobile
Mobile Apps
Market Sell Support Implement Develop Enterprise Mobility
Learn More Enterprise Mobility
Support
SAP Support Options within the Indirect Channel
VAR
DELIVERED
SUPPORT
SAP
DELIVERED
SUPPORT
SUPPORT
CERTIFICATION
SAP
ENTERPRISE
SUPPORT
or
SAP
STANDARD
SUPPORT
EN
D-C
US
TO
ME
R
PA
RT
NE
R S
UP
PO
RT
DE
LIV
ER
Y
MO
DE
LS
CU
ST
OM
ER
SU
PP
OR
T O
FF
ER
ING
S
Top 10 SAP Mobile
Mobile Apps
Market Sell Support Implement Develop Enterprise Mobility
Learn More Enterprise Mobility
Support
The Basics of SAP and VAR Delivered Support Choice of support delivery model for VAR partners SAP mobile solutions:
VAR delivered Support
SAP delivered Support
Customer 1
Customer 2
Customer 3
Customer 4
VAR delivered
support 1
• Channel Partner sells
license and is responsible
for support (e.g. 1st and
2nd level support)
• Support authorization
(e.g. PCoE certification)
necessary SAP
Channel
Partner
• Channel Partner sells
license. SAP provides
support for all support
levels
• Direct customer from SAP
support perspective
2 SAP delivered
support
Channel
Partner
Customer 1
Customer 2
Top 10 SAP Mobile
Mobile Apps
Market Sell Support Implement Develop Enterprise Mobility
Learn More Enterprise Mobility
Support
SAP Support Certification Program
Support certification is mandatory for all partners selling and providing VAR-
Delivered support - Partner COE authorizes a partner’s organization.
Month 1-3 Month 4-9 Month 24 …
Support Authorization (authorized for VAR delivered support)
Su
pp
ort
Cert
ific
ati
on
Ste
ps
Product authorization is a prerequisite (authorized to sell SAP delivered support)
Month 10-12
1 Support consultant
certification
2 Support infrastructure, processes
and deliverables
Partner Center of
Expertise
(PCOE) @ VAR
3 Partner COE
Certification
4 Recertification (every two years)
Prepare prerequisites Complete requirements Certification Recertification
Top 10 SAP Mobile
Mobile Apps
Market Sell Support Implement Develop Enterprise Mobility
Learn More Enterprise Mobility
Implement
Estimation of Implementation Services - Perform basic preventive and corrective work orders, timesheets, notifications or CRM related activities
- Project duration and price may vary based upon your specific requirements
Project Phase Base Product with
Minor Configuration
Base Product with
Average
Configuration
Base Product with
Extensive
Configuration
Requirements / Design Workshop 3-4 Weeks 3-4 Weeks 6 - 8 Weeks
Installation 1 Week 1 Week 1 Week
Configuration 6 – 8 Weeks 12 - 14 Weeks 20 – 22 Weeks
QA Install and UAT 2 – 4 Weeks 4 – 6 Weeks 6 – 8 Weeks
Production Install, Train-The-Trainer
& Project Management
2 – 3 Weeks 4 – 5 Weeks 6 – 8 Weeks
Ballpark – PS Project Total Effort 14 - 20 Weeks 24 – 30 Weeks 39 – 47 Weeks
Average Project Duration 8 – 12 Weeks 12 – 20 Weeks 24 – 36 Weeks
Ballpark Professional Services (PS) Project Duration
Top 10 SAP Mobile
Mobile Apps
Market Sell Support Implement Develop Enterprise Mobility
Learn More Enterprise Mobility
Implement
Rapid Deployment Solutions (RDS) Proven Business Value. Fast. Simple.
SOFTWARE SERVICE
SAP’s leading
business
software
portfolio
enabling best
run business
Low risk
- Business
outcome at
fixed price
Business
Best Practice
Methodology &
Content
Proven
business value
through best
practices
addressing
specific business
needs
Accelerated
implementation
through tools,
configuration
content,
templates and
education
material
Top 10 SAP Mobile
Mobile Apps
Market Sell Support Implement Develop Enterprise Mobility
Learn More Enterprise Mobility
Implement
1
4
5
Make your choice of Mobile Apps
SAP Netweaver Gateway
Sybase Mobile Platform
Afaria Device Management
End to End Mobile
Solution that can be
expanded in the future
1 2 3
4
5 6
2 3
6
More RDS Information on PartnerEdge Portal
Rapid Deployment Solutions (RDS) Quick start solution, expandable to meet future needs.
Top 10 SAP Mobile
Mobile Apps
Market Sell Support Implement Develop Enterprise Mobility
Learn More Enterprise Mobility
Implement
Rapid Deployment Solutions (RDS) Portfolio, Market Impact and View to 2013
Current
Portfolio
6 mobile RDS
3
RDS for mobile platform - setting up a
base for MDM, MEAP and mobile
analytics
3 RDS for mobile apps – Deploy out of
the box SAP mobile apps
40 Mobile apps across multiple business
functions, industries and LOB
Market
Impact 380 Mobile RDS deals in H2 2012
14% of the overall RDS deals**
14% of the overall RDS deals**
** Data is based on Q3 2012 numbers. Q4 numbers
will be added once available
Syclo Services manager (Q3),
CRM sales (Q4)
Cloud Enhance cloud scenarios (e.g.
Afaria, SMP in the cloud)
Base RDS as a default base for mobile
service delivery in SAP
Modular Continue focus on broad install
base scenarios and modularity to
address almost any account
2013
Plan
RDS for SAP Work Manager available since May 2013
Top 10 SAP Mobile
Mobile Apps
Market Sell Support Implement Develop Enterprise Mobility
Learn More Enterprise Mobility
Develop
SAP Mobile Platform Integration Roadmap
Top 10 SAP Mobile
Mobile Apps
Market Sell Support Implement Develop Enterprise Mobility
Learn More Enterprise Mobility
Develop
SAP Mobile Platform Enterprise
SAP Mobile Platform 2.3 Ramp-up
Ramp-up Nomination Form
Top 10 SAP Mobile
Mobile Apps
Market Sell Support Implement Develop Enterprise Mobility
Learn More Enterprise Mobility
Develop
AFTER MOBILE Full support for each platform’s unique
features and controls
Native application look and feel
simplifies training
No cross-compiling of application code
for every platform
No need for separate development
environments and skill sets
Easy configuration, support and
modifications
Native User Experience Single Set of Business Logic
True cross-platform support
Top 10 SAP Mobile
Mobile Apps
Market Sell Support Implement Develop Enterprise Mobility
Learn More Enterprise Mobility
Develop
Traditional vs. New Cross-Platform Support
Traditional
Cross-
Platform
Development
C# Objective-c .NET Java
Platform
Agentry Agentry
Top 10 SAP Mobile
Mobile Apps
Market Sell Support Implement Develop Enterprise Mobility
Learn More Enterprise Mobility
Develop
Agentry Platform = Syclo Mobile Apps & Custom Apps
Standard BAPIs
exchange data TCP/IP
Communication
Security
Application Mgmt
FIREWALL
Agentry Editor allows
for easy mobile
application development
& management
SAP ERP®
SAP CRM®
Syclo SMART
Admin Module
Bluetooth (PAN)
Network (LAN)
WAN
Wireless LAN
Wireless WAN
Satellite
Dial-Up
Docking Cradle
IRDA
Device Diversity
Adaptive
Communications
Multiple System
Integrations
Top 10 SAP Mobile
Mobile Apps
Market Sell Support Implement Develop Enterprise Mobility
Learn More Enterprise Mobility
Develop
►Configure fields, transactions, data filtering rules and other parts of your mobile solution
All Mobile Applications are fully customizable ….
Top 10 SAP Mobile
Mobile Apps
Market Sell Support Implement Develop Enterprise Mobility
Learn More Enterprise Mobility
Develop
•Customized
•Extend
Backend Business
Logic
•Configure
• Integrate
Mobile Application
Factory
Automated scripting
Test Env.
•Deploy
•Manage Run &
Operate
Configuration Panel Agentry Editor Agentry Test Client System Monitor
Mobile Application Process
Top 10 SAP Mobile
Mobile Apps
Market Sell Support Implement Develop Enterprise Mobility
Learn More Enterprise Mobility
Develop
Syclo Add-on
Backend Logic
Agentry Server
Agentry Client
SAP Backend Back End tracks changes relevant for
mobile app configured in Change Detection
Set. Changed Object ID are then recorded
into timestamps table
1
1
The fetch’s server exchange steps are run
next to determine what data has changed
in the back end system, as compared to
the data currently stored on the Client
3 3
During sync, client send list of objects (ID
/Timestamp) he currently has, which are
recorded into a dedicated exchange table
2
2
Object Read steps are performed to
retrieve missing / updated objects from the
backend based on defined Data
Configuration Model
4
4
Exchange Data Model
Top 10 SAP Mobile
Mobile Apps
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Learn More Enterprise Mobility
Learn More
Overview
Fact Sheets
Product Brochures
Videos
Cross Industry Resources
Industry Specific Resources
Value Proposition Template
Value Calculator
News
Landing Page in SAP PartnerEdge Portal
Top 10 SAP Mobile
Mobile Apps
Market Sell Support Implement Develop Enterprise Mobility
Learn More Enterprise Mobility
Sales and Presales Resources
SAP External Site for Syclo Solutions
"Syclo Mobile" Channel on YouTube - Video Library
20+ video shorts on various subjects
Sales 3-part eLearning Series - Recorded Webcasts
Syclo Mobile Conference 2012 on SAP Virtual Events
(24 presentations)
30-minute Video - Syclo Solutions for SAP - architecture, integration & demo
SAP Mobile Apps Roadmap
Product Documentation
Certified Devices - Searchable Database
Webinar: SAP Overview of Syclo Enablement Materials for Partners
Enablement Package in PEC: https://psd.sap-ag.de/PEC/calendar/index.php?ep=447
Learn More
Top 10 SAP Mobile
Mobile Apps
Market Sell Support Implement Develop Enterprise Mobility
Learn More Enterprise Mobility
Delivery Enablement Resources
Resource Center Registration
Server Sizing – System Requirements (Search Term: server hardware requirements)
Webcast - Project Best Practices - Syclo Applications for IBM Maximo
Webcast - Project Best Practices - Syclo Applications for SAP
Syclo Mobile Conference 2012 on the Syclo Resource Center …
Learn More
Top 10 SAP Mobile
Mobile Apps
Market Sell Support Implement Develop Enterprise Mobility
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Critical SAP Education Courses Required Skillsets
for Project Team –
Syclo for SAP
Projects:
Experienced
software
developers
ABAP
programming
experience
Java skills
Functional
consultant
Syclo for IBM
Maximo Projects:
Experienced
software
developers
Maximo
experience
Java skills
Target ETAs
Critical Courses:
Syclo for SAP Projects: MOB300 + MOB310
Syclo for IBM Maximo Projects: MOB300 + MOB320
Link:
Learn More
Top 10 SAP Mobile
Mobile Apps
Market Sell Support Implement Develop Enterprise Mobility
Learn More Enterprise Mobility
APPENDIX
Top 10 SAP Mobile
Mobile Apps
Market Sell Support Implement Develop Enterprise Mobility
Learn More Enterprise Mobility
Provide technicians, wherever they are working, with immediate
access to work orders and equipment information
Automate manual, paper-based work order processes and give
supervisors greater visibility into maintenance activities
Integrate maintenance operations with other enterprise processes
Proactively manage data, devices, applications, and
communications for maintenance workers
• Role: Maintenance/ Field Service Technicians
• Target segment: Enterprise Asset Management / Cross-Industry
• Version: 5.3 / optional add-on component: SAP Meter
Management 1.3
• Availability: November 2012
• Prerequisites: SAP ECC 6.0 SP6, IS-UT 604 SP7 (for SAP Meter
Management); Syclo Agentry 6.0.22
• Mobile device support:
iOS 4.3 and later, Android (tablets) 3.x and
above; Android (phones) 2.3 and above;
Windows 7 32-BIT; Windows 7 64-BIT; Windows
CE 6.5
• Video http://www.youtube.com/watch?v=EEJHWncVkV8
Mobile Business Impact
Typical Business Challenges
Features and Capabilities
Facts and Figures Boost productivity
Reduce cost
Gain a 360° view of operations
Increase asset longevity
Work Order Management
Access to asset location, repair history, work order details,
materials needed
CATS - Time & Attendance
Measurement Documents
Guided Workflow
Prompt TECO (close) and Data Completion
Create Notifications on-the-spot
Support for SAP EAM (PM) (SAP ERP CS on a project basis)
SAP Work Manager
Top 10 SAP Mobile
Mobile Apps
Market Sell Support Implement Develop Enterprise Mobility
Learn More Enterprise Mobility
SAP CRM Service Manager
Service commoditization
Increasing customer expectations
Rising cost of fuel and vehicle maintenance
Increasing cost of carrying inventory
Pressure to bolster service related revenue streams
Long cash cycles
Mobile Business Impact
Typical Business Challenges
Features and Capabilities
Facts & Figures
• Role: Field Service Technicians
• Target segment: CRM Service installed base / Cross-Industry
• Version: Service Manager 3.0.0
• Availability: Q2 / 2012
• Prerequisites: SAP CRM 7.0 SP4; Syclo Agentry 6.0.14
• Mobile device support:
iPhone 3GS, 4, iPod Touch, iPad with iOS
4.3 and later, Windows Mobile (5.0, 6.0, 6.5,
6.5.x) Windows 7, Windows XP Professional,
Android Phone (2.3 and above), Android
tablet (3.0 and above)
Boost productivity
Reduce service and travel cost
Gain a 360° view of operations and improve customer
satisfaction
Protect and increase service revenue and margins
Manage service orders and create confirmations
View, look up, update and transmit
Record status, materials, problems, actions, expenses, customer
signatures and more
View all relevant customer data
Equipment/Install Base listings
Entitlements
Contract/Service History
Vehicle Stock Management
Transfer Inventory, Stock Transfer, Order/Fetch/Receipts,
External Stock Search
Top 10 SAP Mobile
Mobile Apps
Market Sell Support Implement Develop Enterprise Mobility
Learn More Enterprise Mobility
Provide technicians, wherever they are working, with immediate
access to asset related information
Automate manual, paper-based work order processes and give
supervisors greater visibility into maintenance activities
Integrate maintenance operations with other enterprise processes
Proactively manage data, devices, applications, and
communications for maintenance workers
• Role: Maintenance / Field Service Technicians / Operator
• Target segment: Enterprise Asset Management / Cross-Industry
• Version: 2.3
• Availability: November 2012
• Prerequisites: SAP ECC 6.0 SP6; Syclo Agentry 6.0.22
• Mobile device support: Windows 7 32-BIT; Windows 7 64-BIT; Windows
CE 6.5
• Video http://www.youtube.com/watch?v=_uWUhAU3-4s
Mobile Business Impact
Typical Business Challenges
Features and Capabilities
Facts and Figures Boost productivity
Reduce cost
Improve regulatory compliance
Increase asset reliability
Put measurement points/readings directly into SAP EAM / ERP
Compare with historic standards and safe ranges
Generate notifications on-the-spot
Trend readings, points and sequences to avoid emergencies and
outages
Download rounds by equipment type or name
Automatic calculation of readings, limits, alerts and collection
frequencies
SAP Rounds Manager
Top 10 SAP Mobile
Mobile Apps
Market Sell Support Implement Develop Enterprise Mobility
Learn More Enterprise Mobility
Provide technicians and warehouse management staff with the
ability to execute stockroom operations
Automate manual, paper-based work order processes and give
supervisors real-time visibility into inventory operations
Integrate inventory operations with other enterprise processes
Reducing cost of compliance when generating inventory
transactions
Mobile Business Impact
Typical Business Challenges
Features and Capabilities
Facts and Figures Boost productivity
Reduce cost
Improve regulatory compliance
Optimize your supply chain
SAP Inventory Manager
• Role: Maintenance / Field Service Technicians /
Operator
• Target segment:
Enterprise Asset Management / Field Service /
Supply Chain Management / Procurement /
Cross-Industry
• Version: 3.2
• Availability: November 2012
• Prerequisites: SAP ECC 6.0 SP6; Syclo Agentry 6.0.22
• Mobile device support: Windows 7 32-BIT; Windows 7 64-BIT; Windows
CE 6.5
• Video
http://www.youtube.com/watch?v=CrGajeD1C_c
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