HOW TO ENGAGE PRODUCTION FLOOR EMPLOYEES

Using the Power of Internal Communications

A CASE STUDY

ENGAGING PRODUCTION FLOOR EMPLOYEESUsing the Power of Internal Communications

How to Engage Production Floor EmployeesCase Study

• Communication is key to engaging front-line employees, to inspiring their best work.

• But, communicating with the front line is a challenge!

First Remove FrictionDefinition of Friction

• ANYTHING that prevents complete understanding between parties– Friction exists at a number of levels between people

and roles– Friction makes it harder to align staff to strategy and

keep employees engaged.

Remove FrictionCauses of Friction

How to Engage Production Floor Employees – A Case Study

This U.S. metal manufacturer has established superior communication with front line employees.HOW?

The nine-minute audio clip can be downloaded here.

Case Study: How to Engage Production Floor EmployeesTouchscreen Kiosks

• 12 kiosks are installed throughout the facility.

• In offices areas and on the production floor.– Eases access to

information – No mouse or keyboard– No friction!

Case Study: How to Engage Production Floor EmployeesAn Editorial Board Drives Content

• Leadership, Sales, HR, Engineering, Production represented on board

• Meets once a week for 15 minutes– Most fun meeting of the week!

• All members share story ideas on topics of interest.

Case Study: How to Engage Production Floor EmployeesWeekly Newspaper using PDP Tools

• Content is published in a weekly digital newspaper– Displayed on kiosks

• Topics include:– Safety– Quality– Human Interest– HR– Welcome new employees,

visitors

• Stopped the rumor mill!

Case Study: How to Engage Production Floor EmployeesPDP Analytics

• JMP reviews weekly readership reports:– Total reads– Average read time

• (in seconds)

– Average reads per article

– Reads per Employee

• Drives effectiveness of content

Case Study: How to Engage Production Floor EmployeesReal Time Metrics Shared using PDP Tools

• Data is accessible on PCs as well as the touchscreen kiosks.

Case Study: How to Engage Production Floor EmployeesDigital Display of Real Time Metrics

• Metrics communicated at JMP:– Defects by Customer– Production– Defects reported Internally– On time– Scrap in Dollars

• Archery target metaphor makes data easy to understand

Target View

Case Study: How to Engage Production Floor EmployeesDigital Display of Real Time Metrics

• Trend views of on each metric

• View granularities of day, week, month, quarter, year

• Each zone in a target is set to encourage improvement

• Data fields provide additional detail to frontline

Time Series View

Case Study: How to Engage Production Floor EmployeesAnalytics

• Analytics provided on each data point accessed in system

• These reports guide leaders as they communicate metrics and initiatives with the employees

Testimonials“We have had the PDP product in our facility for three years now and it has had a significant impact on our culture and ability to evaluate organizational performance.” – CEO

 

"The paper really gets the word out. I look forward to reading it every Friday morning. Even when the economy wasn't doing so well it was great to read how the company was responding." – Client Company Engineer

 

"I think PDP has helped people to gain knowledge on what's going on. It's a really neat system to have." – Manufacturing Frontline Employee

 

"I really feel like we're getting more information. The paper really helps weed out some of the rumors too." – Manufacturing Frontline Employee

 

"You definitely know where to find everyone on Friday mornings. First thing people do is check the kiosk. There also seems to be a different air and feeling within the walls." – Vice President

 

"It's interesting to see what goes on throughout the organization since we can't always talk to each other on a one-on-one basis." – Frontline employee

 

“I think this is an excellent user friendly communication system.” – Quality Manager

Engage Shop Floor Employees!

www.pdpsolutions.com

866-737-4894

info@pdpsolutions.com

Using the Power of Internal Communications