Process Refinement Workshop: Rory Canavan, SAM Charter (ITAM Review US Annual Conference 2016 )

The ITAM Review US Conference 2016 The ITAM Review US Conference 2016

The ITAM Review US Conference 2016

SAM Process Refinement Workshop

Rory Canavan, CEO SAM Charter

Dr. David W. Bowser CEO Raynet Inc.


Introduction – Process Workshop

•  Primary & Secondary Objectives •  Plotting the basic steps •  What does good look like? •  RACI Chart Creation •  Systems & Application Identification •  Data Requirements •  KPIs?


Primary & Secondary Objectives

List the principle goals of the process you want to model…. Define Primary & Secondary Objectives


Plotting the Basic Steps

Bullet-point the typical steps you believe should take place to complete the Primary & Secondary Objectives


What does good look like?

Having followed the basic steps from your previous steps, check that the outcome is what you expected (always start with the end in mind)


Device Discovery & Software Inventory


RACI Chart Creation

Having identified the steps required to complete your process, next allocate the stakeholders to those tasks, and their level of engagement.


Systems & Application Identification

Which system/applications will be used to complete the function steps?


Application Recognition & Rationalization


Data Requirements

Hugely Important!! Model the data requirements to support each function step; what goes and what comes out


KPIs

Knowing what the end goal is, think about how you will measure the performance of the process by attaching a Key Performance Indicator to the completion and output of the process


Software Request Process

Primary Objectives: 1.  To manage the request of software as quickly and efficiently as possible;

while respecting the company’s license position. 2.  To ensure that only approved software proceeds to purchase or

deployment Secondary Objective: 2. To ensure Line Management approval takes place (where appropriate)


Software Request Process – Page A


Software Request Process – Page B


Questions?



Contact Details:

•  Email: [email protected] •  Website: www.samcharter.com •  Cell: +44 (0) 7512 176143 •  LinkedIn: uk.linkedin.com/in/rorycanavan/en •  Twitter: @DNAofITAM •  Email: [email protected] •  Website: www.raynet-inc.com •  Cell: +1 (847)-874-7141


Thank You

Process Refinement Workshop: Rory Canavan, SAM Charter (ITAM Review US Annual Conference 2016 )

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Transcript of Process Refinement Workshop: Rory Canavan, SAM Charter (ITAM Review US Annual Conference 2016 )