ITAM Best Practices - Knowledge14

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MARTIN THOMPSONITAM ANALYST & BLOGGER, THE ITAM REVIEW, THE ITSM REVIEWCHIEF AGITATOR, CAMPAIGN FOR CLEAR LICENSINGEnterprise Opinions

ITAM Best PracticesNine Maturity Steps to Audit Readiness

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Your ITAM Maturity?

1 42 3


Resources Knowledge

Mindshare Something else…

Biggest block to your ITAM progress?

Block to Your Progress with ITAM?


Key benefits of asset management• Increased productivity• performance and profitability• Best possible service to customers

Key risks associated with assets• Financial• Contractual• Legal or compliance risk

Asset characteristics• Lifecycle of ownership• Emotional attachment• Choose to manage (legislation,

convenience, financially rewarding)

https://www.flickr.com/photos/68751915@N05/6281018648/


Four Market Forces in ITAM Today

1. Technology innovation

2. Consumer-led demand

3. Austerity & transparency

4. Audit activity


1. Technology Innovation

“Like the clear headed accountant giving advice to the enthusiastic entrepreneur. Our objective is to be the trusted source of clarity regarding viable options and valuable insight into likely consequences. Whispering in the CIO’s ear.”

• Technology striding ahead– Cloud– Virtualization

• Licensing a few steps behind

• Help navigate– Architect– Projects


2. Consumer-led Demand

• Underlying market forces…– Broadband and Internet usage– Smart phones / tablets / apps– IT savvy of average user

• …have led to– App / Internet expectations– BYOA– Shadow IT


3. Austerity & Transparency

“Price is what you pay. Value is what you get”

~ Warren Buffett


4. Software Publisher Audit Tactics

• Compliance teams:– Significant $revenue$– Data to feed deals

“Give yourself a game you can win. If you can't manage it don't sign it.”

• Unmanageable license programs – choices: 1. Do nothing

2. Vote with your feet

3. Contain it / manage it

4. Change the agreement


The Pareto Principle

Vilfredo Pareto, Italian Economist 1848 - 1923

“80% of the land in Italy was owned by 20% of the population”


“50% of Vendors constituted only 1% of spend…

top 20 vendors presented 80% of spend…”

- Anthony Porter, Electronic Arts(At UK Gartner ITAM Conference)


“Begin with the end in mind” ~ Stephen R. Covey (1932 – 2012)


ITAM is Not a Project


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Continuous Improvement in ITAM

1. Improvement plan

2. Communications plan

3. Scope


ITAM BOARD

SCOPE

DATA

RISK

CSI

IMPROVEMENT PLAN

• Process Engineering• Education• Technology • Expertise

TRUSTWORTHY DATA

• Verified Inventory• Verified Entitlement

SCOPE

• IT teams, BU, End Users• Risk Dashboard• Exception Reporting

COMMUNICATIONS

• Desktop / Mobile• Datacentre• Virtual• Cloud

Continuous Improvement in ITAM


Sources of ChangeLikely source of change Scope ITAM Strategy to stay on top

of changes1 Deployment of new projects and upgrades Whole IT Estate PMO Alignment

2 Changes to infrastructure and production systems Primarily Datacentre CAB Alignment

3 End User Requests Primarily Desktop, Laptop, Mobile Automated Request Process

4People joining, leaving, changing roles, finishing projects or otherwise not using assets

Whole IT Estate Proactive Reclaim / HR Alignment

5 Engineer / Support staff changes / IMAC Primarily desktop, Laptop and Mobile ITSM / Service Alignment

6 People buying stuff Whole IT Estate Review ITAM data before procurement, internal market


Proactively Assist Change

PLAN

ACQUIRE

STOCKDEPLOY

MAINTAIN

CHANGE

REASSIGN

IMAC

RETIRE

8. CAB

9. ITSM

PROJECTS REQUESTS4. PMO 5. AUTO REQUEST

6. ITAM DATA

7. PROACTIVE RECLAIM / HR


Top Takeaways: Nine Maturity Steps to Audit Readiness

• ITAM value and momentum – 1. ITAM improvement plan – 2. Communications plan– 3. Scope

• Proactively assist change – 4. Project management / new builds – 5. Automatic request process – 6. Review ITAM data before procurement – 7. Proactive reclaim and aligned to HR – 8. Change Management – 9. ITSM


Enterprise Opinions

• Founded 2008

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• Founded 2011

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Campaign for Clear Licensing

• Provides a voice for software buyers

• Confidential forum

• Software Audit Code of Conduct

• www.ClearLicensing.org

http://www.ClearLicensing.org/


Martin Thompson

ITAM Analyst

The ITAM Review

[email protected]

mailto:[email protected]

mailto:[email protected]

ITAM Best Practices - Knowledge14

Technology

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