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Principles of effective communication

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General communication skills

• : cultural differences; adapting e.g., question and answer, cultural differences; adapting eg modulating voice

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Interpersonal skills

• methods e.g. use of technology; question and answer , paraphrasing; barriers , lack of concentration; types of question, use of intonation; positive language; negative language; active engagement

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Communicate in writing

• guidelines; ‘smileys’ or emoticons, key messages e.g. email; grammar; spelling; structure; identifying relevance; proofreading; alternative viewpoints; note taking; capitalisation

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Bibliography

• http://www.skillsyouneed.co.uk/interpersonal_skills.html - Skills you need – Interpersonal skills

• http://www.kent.ac.uk/careers/sk/written-communication.htm - Kent.ac.uk- written communication