Principles of effective communication PowerPoint
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Transcript of Principles of effective communication PowerPoint
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Principles of Effective CommunicationBy Natalie Man
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What are interpersonal skills?
Helps to communicate and interact with an individual or a group of people.
Tends to be:- Optimistic - Calm- Confident
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Verbal communication Defined as the way we say and how we
say things. It helps convey the right messages, and
therefore there’s a fewer chance of misunderstandings.
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Lip-Reading & Sign Language
Lip-Reading: A technique to understand speeches by visually interpreting the movements of the lips, face and tongue when normal sound is not available.
Sign Language: Used for someone who is profoundly deaf.
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Sign Language continued…
Sign language involves using:- Hand shapes- Orientation - Movement of hands, arms and body- Facial expressions
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Body LanguageReferred to someone who is using non-
verbal communication to emphasise their point of view or subject matter.
These include:- Body posture- Gesture- Facial expressions
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Intonation Intonation is described as how
sentences are sound. It helps convey the right emotions and
thoughts across to prevent misunderstandings.
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NoddingCan be described as a cue in verbal
exchange.Shows you’re listening to the speaker,
and therefore concentrating.
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Summarising and paraphrasing
A concise statement of the content of the speaker's message.
Paraphrase should be short and focuses on the main points conveyed by the speaker.
Summarising: Pulling together the main ideas and feelings.
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Questioning Techniques A skill where people are always asking
questions in order to get more information from the speaker or topic.
Questioning techniques show you’re engaging with the speaker.
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Closed & Open QuestionsClosed: Refers to a question which
usually receives with a one word answer such as, “Yes” or “No”.
Open: Elongating an answer, such that the answer becomes more complex.
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Probing Question A question that follows a primary
question and tries to discover more information.
Gains clarification. Makes sure that you understand the subject.
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Leading QuestionA question that helps to lead the
respondent to your way of thinking.Allows the conversation to conclude in
an appropriate manner, making the atmosphere less tense.
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EmailUsed everywhere in the world to
connect and inform people. Important information can be passed on
efficiently and easily.
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EmoticonA representation of a facial
expression used to convey your thoughts and feelings.
It is used in social media such as text messages and on emails.
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LetterCan be seen as a written
communication skill. It allows the sender to inform or discuss information to the receiver.
When composing a letter think about your audience.
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FaxAn image of a document made by
electronic scanning.Allows people to give important
information to firms and clients in a short amount of time.
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ReportA report is written for a purpose to
summarise specific evidence or information found.
Structured and presented clearly with the use of title and subheadings.
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Note-takingRecording key information and details
onto a piece of paper using methods such as using:
- Bullet points, - Mind maps- Colours to annotate key information.
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Prove ReadingReading your work to check for any
punctuation, spelling and grammar errors.
It is recommended that people read the sentences out loud.