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Reader’s Choice Awards

1. Please highlight three (3) constant efforts in implementing Corporate

Social Responsibility (CSR) projects to benefit various communities that

are close to their development areas (including environmental efforts)

2. Please highlight three (3) good customer service initiatives, from pre- to

post-sales

3. Please highlight three (3) good staff engagement activities that highlight

on how your company constantly take good care of staff’s overall welfare

Corporate Social Responsibility (CSR) Eco World Foundation

EcoWorld’s vision of ‘Creating Tomorrow and Beyond’ is not limited to crafting beautiful and sustainable developments for future generations only. It encompasses our commitment to give back to society by being a responsible corporate citizen as well. We take it further by creating a positive difference in our communities – be it within the company, the environment or for the disadvantaged Malaysians who need a helping hand. EcoWorld’s corporate social responsibility (CSR) arm is the Eco World Foundation, which was launched back in September 2014. The Foundation champions education for underprivileged school children nationwide. The many other activities by the Foundation include flood mission reliefs, blood donation drives, desks and chair donations to schools, refurbishments of schools, mural paintings, library set ups etc.

Corporate Social Responsibility (CSR) Eco World Foundation - Students Aid Programme FINANCIAL AID

The Foundation’s main programme is the Eco World Students Aid Programme (SAP) which provides financial assistance to a total of 3,000 underprivileged primary, secondary and tertiary students yearly. SAP reaches out to students in Kuala Lumpur, Selangor, Penang, Johor, Sabah, Perlis, Kedah and Pahang. With a budget of RM5 million per year, the SAP practices a holistic approach by addressing every aspect of a student's educational requirements, from equipping them for the new school year and arranging meals in school to paying their school and tuition fees.

Corporate Social Responsibility (CSR) Eco World Foundation - Students Aid Programme FINANCIAL AID

Corporate Social Responsibility (CSR) Eco World Foundation - Students Aid Programme DONATION

Corporate Social Responsibility (CSR) EcoWorld Volunteers Club

The Eco World Foundation Volunteers Club was launched back in 2015,

in 3 different regions (Klang Valley, Johor Bahru & Penang). There are a

total of over 200 volunteers to date.

The Foundation conducts home visits for selected students to check on

their home life and give parents moral support through Parents’ Dialogue

sessions. It also organises Motivational Camps every year to prepare

Standard 6 students for the UPSR examination and holds an annual

UPSR Excellence Awards Ceremony and Career Talk.

The objective of setting up the volunteers club is to promote and

encourage EcoWorld staff participation in charitable work through the

activities of the Eco World Foundation. The club is only open to

employees of EcoWorld.

Members of the Eco World Foundation Volunteers Club assists the

Foundation, which runs on a lean team of only four full-time employees

with the various activities mentioned above.

Corporate Social Responsibility (CSR) EcoWorld Volunteers Club FLOOD RELIEF (MANEK URAI)

Corporate Social Responsibility (CSR) EcoWorld Volunteers Club SJKC PUI TEH REPAIR OF WINDOWS AND LANDSCAPING

Corporate Social Responsibility (CSR) EcoWorld Volunteers Club SK SG BINJAI CLASSROOMS PAINTING

Corporate Social Responsibility (CSR) EcoWorld Volunteers Club FLOOD RELIEF (KG SRI SENTOSA)

Corporate Social Responsibility (CSR) EcoWorld Volunteers Club OTHER ACTIVITIES

Corporate Social Responsibility (CSR) Green Initiatives OBJECTIVE

EcoWorld’s Green Realisation Plan is a yearly plan developed and

administered by the EcoWorld Green Council.

This plan will contain all the relevant action items necessary to meet the

following objectives:

1. Fulfil EcoWorld’s vision of ‘Creating Tomorrow & Beyond’

2. Support EcoWorld’s mission of ‘Creating World-Class Eco-Living in All Our

Developments’

3. Instil a ‘Green Mind-set’ amongst all EcoWorld staff

4. Promote ‘Green & Sustainability’ in EcoWorld’s branding

Corporate Social Responsibility (CSR) Green Initiatives STRATEGIC THRUSTS

The objectives of the Green Realisation Plan will be achieved through

the implementation of Action Items (AIs) within 4 Key Strategic Thrusts.

Green Projects

Green Image

Green Awareness

Green R&D

Corporate Social Responsibility (CSR) Green Initiatives GREEN REALISATION PLANS FY 2017

Focus on 4 Key Strategic Thrusts, covering 30 Action Items

GREEN PROJECTS To ensure our projects meet a minimum green standard.

13 Action Items

GREEN IMAGE To ensure our branding is consistent with our vision and mission.

6 Action Items

GREEN AWARENESS To create awareness and educate staff and customers on ‘green’.

7 Action Items

GREEN R&D Invest in research & develop intelligence to realise our vision.

4 Action Items

Corporate Social Responsibility (CSR) Green Initiatives

GREEN PROJECTS

To ensure our projects meet a minimum green standard.

13 Action Items

No. Item Action By

1. Green Certification • Masterplan of the Development: All projects (existing and new) to achieve at

minimum ‘Certified’ rating from any internationally recognised Green Building Certification body (e.g. GBI, GreenMark, LEED, etc.).

• Individual Commercial & Residential Parcel within the development: Explore the feasibility and need to achieve at minimum ‘Certified’ rating.

All Projects

2. Sustainable Material • Increase usage of sustainable material, which have to be Green Label or sustainably

sourced. • Set a target on the usage of sustainable material.

All Projects


GREEN PROJECTS

No. Item Action By

3. Recycled and Reclaimed Material • Increase usage of recycled and reclaimed material. • Set a target on the usage of recycled and reclaimed material. • Identify at least one recycled and reclaimed material used in the project which has a

significant impact/value/coverage and subsequently to be used by corporate/branding for marketing & branding purposes.

All Projects

4. Alternative Bricks • Explore the use of alternative bricks such as AAC blocks.

All Projects

5. Additional Refuse Compartment • For landed properties: Additional refuse compartment to be provided. This

compartment is to be used for segregation of recycled items.

All Projects

6. Centralised Composting Bin • Provide centralised composting bin at each development’s refuse chamber.

All Projects

7. Bike Sharing System • Explore the use of bike sharing system.

All Projects

8. EV (Electronic Vehicle) Charging Station • All projects (existing and new) to install EV Charging Station at sales gallery, club

house or management office.

All Projects


GREEN PROJECTS

No. Item Action By

9. Solar Panel Technology & Solution • Explore the use of solar panel and appliances to provide green energy to the project

& development (e.g. solar signboard, solar floating bridge, solar PV roof). • Explore solar compound lighting at parks and show villages.

All Projects

10. Tree Nursery • For township: Establish a tree nursery to preserve existing trees on site as well as

grow new trees.

All Projects

11. Edible Green • Promote sustainable living by allocating ‘edible green’ areas.

All Projects

12. Rainwater Harvesting @ Sales Gallery / Club House • Sales Gallery/Club House to be designed with rainwater harvesting feature.

All Projects

13 Green Landscape • Use green & sustainable materials to build and maintain landscape, water areas,

flora & fauna in the development (e.g. bioswale drainage system, organic fertilizer, eco-friendly vegetation mat, etc).

All Projects, Group

Landscape


GREEN IMAGE

To ensure our branding is consistent with our vision

and mission.

6 Action Items

No. Item Action By

1. Green Recognition & Award • Explore and participate in local and international green & sustainability related

recognition and award (e.g. Green Penang Award, The Earth Conscious Award by Star Media, The Edge-PAM Green Excellence Award).

All Projects, GQM

2. Customer Feedback • Explore ways & methods to communicate and obtain feedback from customers on

implemented green features (including new green features that customers think we should implement).

All Projects, GQM

3. ‘Green’ Paper • Where applicable & possible, use FSC or PEFC certified paper products for marketing

collaterals or external related communication (letters, surveys, etc.).

All Projects, Branding,

GTM, GQM


GREEN IMAGE

No. Item Action By

4. Eco Friendly Gift & Product • Where applicable & possible, procure eco friendly gift/product to be given to our

customers and also for office usage (e.g. stationery).

All Projects, Branding, GTM, GCS

5. Green Features Visual / Icon • All projects to develop and include ‘Green Features’ visual/icon along with brief

explanations in the Sales Kit. The ‘Green Features’ also to be used for marketing materials.

All Projects, Branding

6. Green Certification Logo • All projects to include the obtained ‘Green Certification’ logo in all marketing

collaterals.

All Projects, Branding


GREEN AWARENESS

To create awareness and educate staff and customers

on ‘green’.

7 Action Items

No. Item Action By

1. Green Talk, Campaign & Event - External • Organize green related talk, campaign and event for customers and the surrounding

community.

All Projects

2. Green Educational Video • Develop green related educational video that showcase our projects or events that

we have and share it on social media.

All Projects, Branding, GCS

3. Green International Day • Participate and celebrate International Day with staff and customers (e.g. World

Environment Day, Earth Hour)

All Property, GCS


GREEN R&D

Invest in research & develop intelligence to realise our

vision.

4 Action Items

No. Item Action By

1. Research & Development with External Parties • Collaborate or sponsor research institutions/industry leaders/universities on specific

research areas and pilot projects.

All Projects, GQM

2. Research on Construction Methodologies • Carry out studies and research to identify new or refined construction

methodologies which are more sustainable and eco friendly.

All Projects, GQM

3. Publish • Publish articles, research papers, findings, etc. in print (e.g. EcoWorld Times) and

online media.

GCS, GQM, Branding

4. Green Professional Bodies • Participate in Green Professional Bodies locally as well as globally in order to be

involved and equipped with the latest green development and technology. This will also enhance our ‘green standing’ in the industry.

All Projects, GQM

Good Customer Service Initiatives Pre-Sales

EcoWorld stresses on providing unmatched product & service quality to our customers at all times. It’s about living our Mission No. 3 which is “Having a reputation of providing unmatched product & service quality to our customers at all times”. Upon arrival of the customer at the sales gallery:- • Customer is ushered to the gallery from the car park by our Buggy drivers • Upon entering the gallery, the customer is attended to by a sales staff • Customer is then served the signature “Welcome Drink” • Sales staff will then proceed to explain the overall development and proceeding to

bring the customer to the show unit for viewing

Good Customer Service Initiatives Sales During Product Launch Unit Selection Day, the following are provided:-

• 3 meals, blanket and toothbrush set for customers who came a day before for queuing • On going TV sessions playing comedy series for to kill waiting time • Allocated 2 sales staff to stay overnight to attend to customers’ need during midnight.

Customers who have completed their unit selection were served with refreshment while waiting for their turn to sign SPA the next day

Good Customer Service Initiatives Sales During Product Launch Unit Selection Day, the following are provided:-

• Entertainment area which housed a mini cinema, manicure service, shoulder massage and barista coffee for customers to relax their body and mind after a long day. A dedicated kids’ zone is also allocated to entertain their children. All the services provided were FOC

• Similar service was also practiced by Eco Ardence, Eco Grandeur and Eco Bloom on the concurrent launches on 25 September 2016

Good Customer Service Initiatives Post Sales

We noticed that there were not many active customers who will constantly engage us after the SPA

had been signed. Therefore, we have set Wednesday as a special day for Sales Admin team to focus

on strengthening our engagement and building rapport with the customers.

• Every Wednesday, we will choose at least 5 customers from each parcel to engage. We will

whatsapp the purchasers to say “Hi” to them and from there, we will get updated information about

the customer (E.g. customer who will be getting married, giving birth, not feeling well, etc). We will

take this opportunity to create a “MAGICAL MOMENT” to deliver WOW moments to the

customers. For Instance, we DIY a wishing card to a customer who had just gave birth to a baby

boy after we were told by the customer through this engagement act.

• The customers will feel our consistent services and small gesture that makes the customers feel

that they are being valued. This engagement will give impression to the customers that we are

constantly doing the best to keep them abreast with the information on our development through

the conversation.

Good Customer Service Initiatives Post Sales

Good Customer Service Initiatives Handing Over

When it comes to handover of the property to the purchasers, we have developed a series of

proactive engagement services aimed to enhance the customers experiences in taking vacant

possession and visiting their property for the first time:

• When the property is ready to be hand over, EWRC team will get in touch with the purchasers 3

days after the invitation for VP card had been sent to them, there is a short video showcasing the

preparation process to get ready the customer’s property, it is sent via whatsapp.

• There is a dedicated EWRC customer relations assigned to engage with the customers to deliver

personalised services including making vp appointments, attending to the customers for handover,

inspecting the properties with the customers etc.

• A group photo is taken with the customers at the property together with EWRC and it is sent

together with a thank you message to the customers after their visits.

• This practice had been implemented in Eco Tropics, Eco Botanics, Eco Sky and Eco Majestic.

There are many positive feedback from the customers, they are happy and satisfied with our

services.

Good Customer Service Initiatives Handing Over

Good Customer Service Initiatives Added Value RUMAH SELANGORKU OPEN DAY

The normal procedure for any Rumah Selangorku application is that applicants need to apply at

Lembaga Perumahan Hartanah Selangor (LPHS) website themselves and the approval takes 3-6

months. Some applicants took an even longer period to have their application approved due to

insufficient documents. As a developer, we have to wait to get the list of approved applicants in

batches from the LPHS officer and each batch only cater to up to 100 names.

In order to shorten the process of the approval, we have discussed with the LPHS officer to

organise an ‘Open Day’ at the Eco Majestic sales gallery. We have invited LPHS officer to come to

our sales gallery and review our customers’ application so that they can get approval on the spot.

The approved applicants can straight away proceed to unit balloting, booking and can even sign

the Sales & Purchase Agreement on the same day. We have also invited RAMCI Credit Info (to

print the CCRIS report for all customers), PTPTN Officer and bankers to assist facilitate with the

process.

Before the Open Day, we advertised in our Eco Majestic Facebook page and have received

overwhelming response and enquiries from the public. On the day of the Open Day, we started

our event an hour earlier due to the many customers that came early to register. We managed to

attract a total of about 500 people and got 249 units booked with signed SPA on the day itself.

Good Customer Service Initiatives

Walk in

Customers

• Customer collect form & brochure from our sales gallery

Submission

form & documents

• Customer can submit the documents by softcopy via email or hardcopy to us at sales gallery

Applied Online • Sales staffs key in the application to LPHS website

Record

• Keep track the record and status of all the applicants

Process of application

Added Value RUMAH SELANGORKU OPEN DAY

Good Customer Service Initiatives Added Value RUMAH SELANGORKU OPEN DAY

Commitment to service quality

ECOWORLD RESIDENCE CLUB

(EWRC)

Commitment to product quality EWRC VIDEO SENT AS A REMINDER TO CUSTOMERS VIA WHATSAPP BEFORE VP APPOINTMENT

DEDICATED EWRC TEAM ONSITE AT EACH PROJECT POST HAND OVER TO

SERVE RESIDENTS & THE COMMUNITY

Commitment to service quality ECOWORLD RESIDENCE CLUB TEAM AT ALL ECOWORLD DEVELOPMENTS

ECOWORLD RESIDENCE CLUB HANDOVER VIDEO


EcoWorld Residence Club (“EWRC”) is a one stop service centre that

provides Property Care Services & Common Area Support Services

EWRC is set up to provide home support services for all residences

developed by EcoWorld. It is entrusted with the responsibility of managing

& maintaining EcoWorld developments

EWRC seeks to arrange certain value added services such as pre-move in

cleaning, professional movers, broadband application, paid TV application,

gasoline delivery and many other services to ease the hassle of our

customers

HANDOVER

PROCESS

HOME INSPECTION &

RECTIFICATION

SERVICES

SECURITY SYSTEM

MONITORING &

GUARD SERVICES

COMMON AREA &

LANDSCAPE

MAINTENANCE

OTHER HOME

SERVICES

GET-TO-KNOW YOUR

NEIGHBOUR & EWRC

TEAM

ECOWORLD RESIDENCE CLUB ONE STOP SERVICE CENTRE


With the EcoWorld Community App, our residents will have easy access to a wide

range of features that include;

• Community news

• Connecting with neighbours

• Bill payments

• Booking the use of community amenities

• Other services such as cleaning or gardening services

ECOWORLD RESIDENCE CLUB COMMUNITY APP


Good Staff Engagement Activities Pink Possible Campaign

Group Talent Management launched the “Quit Smoking Challenge,” and urged smokers

within the organization to quit smoking - 25 smokers from various divisions came

forward and joined the program.

To promote employee health and well-being, the Pink Possible Campaign was rolled

out in October 2014 in line with the Breast Cancer Awareness month. A series of health

talks, subsidised mammogram check-ups, healthy food, yoga lessons and self-

examination info kits were offered to staff.

The campaign has since progressed to include health and wellbeing initiatives like the

BMI Challenge in 2015 and Global Corporate Challenge (GCC) in 2016.


Global Corporate Challenge (GCC)

Good Staff Engagement Activities EcoWorld Leadership Development Program

(EWLDP)

EcoWorld Leadership Development Program (EWLDP) is a series of programs that will strengthen the people’s leadership skills through activities such as group workshop, peer learning sessions, guided academic readings and action learning projects.

Good Staff Engagement Activities EcoWorld Leadership Development Program

(EWLDP)

1st Batch (2015-2016)

Leaders Group 27 participants

Managers Group 25 participants

Mentors 15 pax

Current Batch (2016 – 2017)

Leaders Group 26 participants

Managers Group 25 participants

Mentors 18 pax

Good Staff Engagement Activities Professional Women’s Network

EcoWorld Professional Women’s Network is a formal platform for

driving the women agenda and in empowering women to pursue their

ambitions of getting to the top on the professional front.

Good Staff Engagement Activities Professional Women’s Network

Thank You

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