Presenter’s NameDate Presenter’s NameDate © 2012 Siemens Enterprise Communications GmbH & Co. KG. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG.

© 2012 Siemens Enterprise Communications GmbH & Co. KG. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG.

OpenScape Office V3R3Delta Information Webinar

Jörg AdamSEN VA SME PSM

Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG

March 2012Page 2

OpenScape Office / HiPath 3000CeBIT 2012

OpenScape Office V3R3 Highlights

Enhanced IntegrationOpen Directory Service

enhancementsApplication LauncherMicrosoft 365 support

Contact Centernew, optimized myAgent UI

myAgent feature enhancements

Web Collaboration

integrated into OSO -Now also available for ad hoc calls and conferences

OpenStage Gateview integrated into OpenScape Office MX, LX and HX

OpenScapeOffice V3R3

UCC for SMBs

The most complete UCC Solution

- new GUI for myPortal

- myPortal MAC support

VMware ZimbraUC and UI Integration in VMware´s Groupware Zimbra Collaboration

Server

Updated

Confidential - details may change until GAConfidential - details may change until GA

OpenScape Office What’s new in V3R3 – Details

Januar 123 © 2012 Siemens Enterprise Communications GmbH & Co. KG. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG.

Contact Center enhancements based on customer requirements, for e.g.

New modern & optimized User Interface myAgent

Call Routing based on CLI information

Launching 3rd party CRM applications & Directory Access via new Open Directory Service

myReport enhancements including now Fax & eMail support

Store of generated reports in customer´s network

Expanded Reporting (CLI, Customer ID, etc.)

Contact Center enhancements

UC & UI Integration in VMware´s Groupware Zimbra Collaboration Server

The ZCS Web Client is a full-featured collaboration suite, contains eMail, Group Calender, document Sharing, etc.

Zimbra UC Integration

OpenStage Gate View V2

Deployment models, integrated in HX / MX / LX or additional Sheeva Plug PC available

Additional phones & camera support

Video Recording support

OpenStage Gate View Integration

New skin variant myPortal for Desktop

Apple MAC OS support with myPortal for Desktop

Busy lamp indication on DSS phone keys inmixed MX/LX and HX networks

Start Web Collaboration out of a 2-way call

Expanded User Experience

Enhanced Integration Capabilities

ODS (Open Directory Service) enhancements: 3rd party Application Launcher, trigger customer´s application based on CLI information ( batch file execution )

Microsoft 365 support ( hybrid cloud approach, MS Office on premise – hosted Exchange Server )

Confidential - details may change until GAConfidential - details may change until GA

OpenScape Office MX & LXBase Ordering Structure

OpenScape Office MX Base Box

GMAL8 x analoguesubscriber

GMSA4 x ISDN

CO or sub./4 x analogue

subscriber

GMAA4 x analogue

CO /4 x analogue

subscriber

GMT1x T1

(US only)

GMS4 x ISDN

CO or sub

GME1 x E1

(not for US)

OpenScape Office LX Installation DVD and Linux OS(Standard server HW required)

H A R D W A R E

Base License MX 10 Plusincl. 10 x Comfort Plus User!

B A S E L I C E N S I N G

myPortal for ZimbraBrings myPortal features into a the Zimbra Groupware Application (VMware); combines with both Comfort- & Comfort Plus user licenses

Comfort Plus UserComfort User feature set; plus:

1. Personal Fax box

2. Drag and Drop Conferencing

3. FMC mobility incl. myPortal for Mobile / Tablet

Comfort User• Voice features

• Full UC features

• incl. Outlook and Exchange synchronization for Contacts & Calendar

U S E R L I C E N S I N G f o r N E T W I D E (MX&LX) u s e

Three license steps and you are done!

Base License MX 20 Plusincl. 20 x Comfort Plus User!

Base License LX 5 Plusincl. 5 x Comfort Plus User!

Base License LX 20 Plusincl. 20 x Comfort Plus User!

myPortal for OutlookBrings myPortal features into a Outlook toolbar; combines with both Comfort- & Comfort Plus user licenses

Confidential - details may change until GAConfidential - details may change until GA

OpenScape Office MX & LXAdvanced Ordering Structure – additional options

U P G R A D E L I C E N S E S

Upgrade Comfort to Comfort Plus UserUpgrade to OpenScape Office V3 MXfrom OpenScape Office MX V2

F U N C T I O N A L L I C E N S E S

CSTA Application InterfacemyAttendantincluding 1 Comfort User License

myAgent (for MX & LX) Including 1 Comfort User License

Contact Center Base License (for MX & LX)Including 4 Contact Center Agent-; 4 Comfort User - & 1 CSTA Application Interface License

Contact Center Fax (for MX & LX)

myReports (for MX & LX) Contact Center E-Mail (for MX & LX)

C O N T A C T C E N T E R L I C E N S E S

Gate View Camerasper registered Gate View Camera

Open Directory Connector1x per external ODBC database

Application Launcherper User Client

Confidential - details may change until GA

Your easiest path to unified communications

Thank you!

Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG

OpenStage Gate ViewPowerful entry-level video surveillance solution

OpenStage Gate View enables small/medium businesses to:

Secure premises!

Via OpenStage, iPhone application or PC

Observe entrance areas, parking lots, doors,

turnstiles, etc.

Real-time videoControl and grant access together with Doorphone

solution

Confidential - details may change until GA

OpenScape Office V3R3OpenStage Gateview

• Integrated into OSO MX, LX and HX

• New capacities:• OSO MX

• up to 2 cameras• Simultaneous video transmission to up to 10 OpenStage 60/80 phones• Simultaneous video transmission to up to 10 iPhones or web clients

• OSO LX & HX• up to 8 cameras• Simultaneous video transmission to up to 20 OpenStage 60/80 phones• Simultaneous video transmission to up to 10 iPhones or web clients

• New features• Recording (and storage on a network drive)• Web client (video transmission to mobile phone)• Door Opener• Enhanced password security concept

• Licensing per connected camera

Confidential - details may change until GAConfidential - details may change until GA

myPortal for Desktop OpenScape Office UC Client at your work station

myPortal for Desktop – Desktop UC Client for Windows und OS X

myPortal for Desktop is the OpenScape Office UC Client for employes requiring UC integration into the different operating systems:

Windows

OS X

Powerful UC functionality combines OpenScape Office UC functionality integrated into a single desktop application

Innovative User DesignFlexible graphical user interfaces, so that the users can adopt the look and feel of the UC client to their individual requirements

Confidential - details may change until GAConfidential - details may change until GA

OpenScape Office V3R3myPortal modern skins

• New GUI for myPortal (Mini Client)

• Much smaller user interface

• New user experience

• Less popup windows (conference / chat)

• New functions and usage enhancements

• 2 default skins plus 1 customizable skin

Confidential - details may change until GA11 © 2012 Siemens Enterprise Communications GmbH & Co. KG. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG.

OpenScape Office V3R3Contact Center – New enhanced myAgent user interface

OpenScape Office V3R3Contact Center Enhancements

• Deleting a Contact Center queue

• Move call position in queue

• CLIP (source number) depending routing

• Support of agent “permanent available” function • Call back from preferred agent

• Directory access via LDAP in myAgent

• Automatic WBM logout for supervisor and admin user

• “Branch on condition” element in CCV (Threshold)

• Queue position and call backs in different languages

Move call to top position.avi

OpenScape Office V3R3Contact Center - myAgent enhancements

• Manual dial input box on MyAgent dialog application

• Recorded calls, fax and E-Mail, forward as e-mail attachment, store in external filesystem

• Expanded CTI functionality (call pickup, call transfer to another agent / queue, park / unpark)

• Harmonized report labeling (as in myReports)

• Improved search, sort and filter functions for Caller List

• Improved Pop Up window (smaller, individual configurable pop up windows)

• Pop Up again after call has been terminated

• Change agent status / add agent to queue

Page 14

myPortal for Zimbra Introduction

The “Zimbra Collaboration Suite” (ZCS) is

An email and groupware suite, developed by Zimbra Inc (now: Vmware),

A web based solution (no Java/Flash/ActiveX installation required)

A low price alternative to Microsoft Outlook.

No client software installation is necessary

ZCS includes all necessary server components incl. web server, …

ZCS installations are often virtualized (Vmware)-> Combination with virtualized OSO LX: All-in-one offering

Zimlets are

Server plugins (mostly 3rd party) to extend the feature set of ZCS

For internal use only - details may change until GA

Page 15 08/2011

myPortal for Zimbra Zimlet for OSO integration

“myPortal for Zimbra” is

A Zimlet - adding OpenScape Office UC functions into Zimbra

An additional menu (tab) bar in the Zimbra client, offering access topresence management, favorites, phonebooks, voicemail, journals

A CTI extension in Zimbra (utilizing an associated desktop phone), offering click-to-dial, e.g. from emails

The user interface is of this Zimlet is

Web based

Derived from myPortal for Mobile (adjusted to the Zimbra UI)

For internal use only - details may change until GA

Confidential - details may change until GAJanuar 1216 © 2012 Siemens Enterprise Communications GmbH & Co. KG. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG.

OpenScape Office Zimbra UC Integration

Confidential - details may change until GA

OpenScape Office UCCOpenScape Web Collaboration Services

OpenScape Web Collaboration launched via OpenScape Office User Interface

Full-featured OpenScape Web Collaboration solution specifically packed and embedded for SMBs

Dedicated SMB base package incl. - 2 Conference Rooms (further conference room licenses available)

Launched via OpenScape Office Drag & Drop Conferencing Service or from call pop-up window

Simple, intuitive interface with one-click access to all features

Integrated text, data, web, and multi-party H.264 desktop video conferencing

Mobile client that runs on any smartphone device including iPhone, iPad, iPod Touch and Android clients

Highly secure 256-bit AES encryption

On-premise deployment model, that can be installed quickly, cost-effectively, and with minimum IT resources

More detailed information on OpenScape Web Collaboration can be found in SEBA

Confidential - details may change until GA

Application LauncherPrinciple, Capabilities, Boundaries

Page 19 January 10

• Client SW• Automaticalor manual

application control• Own Pop Up Window• Background or

forground operation• Warp Up function for

last five call• Pop Up information

independen from data handover

• Support of internal database or OSO Directory Services

• Application Control via• URL• Batch file

• Up to ten actions per call

• Handover of up to five arguments

• Configurable arguments per action

Triggering of connected applications with handover of data and pop up window

Page 20

Application LauncherExamples

J. Schwartze, SEN VA SME SD 32

Automatic batch file

SugarCRM

Web

Integration

URL

URL

For internal use only - details may change until GA

Your easiest path to unified communications

Thank you!