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Plenary1 ivar tallo
18
28.09.2011 1 Ivar Tallo e-Estonia: strategic decisions for success Just to remind you …. We are a very small country in a cold Nordic neighborhood! Population: 1.4 mil people Area: 45.000 km2 Member of the European Union and NATO as of 2004 Regained independence from the USSR in 1991 Adopted euro in 2011
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Transcript of Plenary1 ivar tallo
28.09.2011
1
Ivar Tallo
e-Estonia: strategic decisions for success
Just to remind you ….
We are a very small country in
a cold Nordic neighborhood!
Population: 1.4 mil people
Area: 45.000 km2
Member of the European Union
and NATO as of 2004
Regained independence from
the USSR in 1991
Adopted euro in 2011
28.09.2011
2
Rank=28
Rank=12
Rank=28
Rank=24
Rank=25
Rank=47
Rank=34
Rank=19 Rank=12
World Economic Forum
The Global CompetitivenessRaport 2011 - 2012
Internet penetration 2011 (%)
Internet penetration, 31th Mar 2011Source: http://www.internetworldstats.com/stats4.htm#europe
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100% 9792
86 8580
7669 68 66
60 58 58
4843
34
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3
GDP per capita in PPS (2009)
0
50
100
150
200
250
300
EUROSTAT
9/28/2011
� Internet penetration – 76 %
� 98% of under 35’s are frequent
internet users
� Fully functional e-government
infrastructure
� 7 years experience of complex
e-service provision
� 92% of Personal Income Tax
Declarations submitted on-line
� i-Voting on all elections since 2005
� First evercyber-riots
� „Cradle“ of Skype
Why Estonia?
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How did we get there?
1997 200220092010
Tiger Leap Foundation
to support ICT in schools
Computer and Internet
usage courses for 100 000 citizens –
look@world project
Come Along, computer usage
courses for 100 000 citizens
729 Public Internet Access Points
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Some landmarks
An intriguing question …
Why did Estonia differ from its Baltic neighbours?
Internet penetraIon rate as measured by Emor
6
6
29
18
22
42
31
39
53
44
54
64
55
63
71
62
68
74
Lithuania
Latvia
Estonia
2000
2002
2004
2006
2008
2010
Источник: ITU World Telecommunication / ICT Indicators Database
Источник: ITU World Telecommunication / ICT Indicators Database
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Politics matters
�Similar size
�Similar geographical location
�Similar social and political experience
� Estonia prioritized the ICT development and backed it
up by real government resources ~ 1% of budget every
year between 1994 and 2004
� The total sum not as important as continuity
The reasons for success
�General consensus among main forces
in Estonian society
� Commitment of political elites
� Right mix of private and public initiative
� Active role of government
� Project based development
� Little baggage of previous practices
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E-cabinet
2000 2011
e-Estonia as a political project.
E-Government infrastructure
� Access
– citizens: PIAPs, Look@World
– offices – village road 1, 2, 3
� Digitalized information
– Information systems and databases in all levels of government
� Formalized exchange
– x- Road - the connection of government databases by a data
exchange service layer
� Electronic Identity
– Authentication of a user by digital certificate imbedded in the ID
card or SIM card
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e-Parlament
e-Identity
e-School
e-Health
e-Banking
e-Energy
e-Factory
x-Road Center
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Document record
management systems
Document record
management systems
Population
Register
Health
InsuranceR
egister
National P
ensionInsuranceR
egister
Vehicle
Register
Databases / information systems
Security
server
Central
server I
Central
server II
Central
monitoring
HelpDesk
X-road certification center
X-road center
X-road
ID – card
• Ühispank• Hansapank• Krediidipank • Sampo Pank• Nordea Pank
Banks
Certification Center
Internet
KITCitizen view
EITEnterpriser view
AITPublic servant
view
:: … ::
:: E-institution – institution view ::
:: E-county – county view ::
:: Governmental Portal – Your Estonia ::
Institutional view of Thematic view of the state the state
www.riik.ee www.eesti.ee
National
Databases
Register
http://ww
w.riik.ee/arr/
Do
cu
men
ts
rep
osito
ry
Document record
management systems
Security
server
Security
server
Security
server
Security
server
Security
server
Security
server
Security
server
Security
server
Issued by:Department of Citizenship and Migration
Subcontractor:TRÜB Switzerland
First card issued: 01.01.2002Over 1.100.000 now
Satisfies the requirements of:ICAO Doc. 9303 part 3
Based on 16 Kb RSA crypto-chip:2 private keys; authentication certificate; certifacate to issue digital signature; A file with personal data
National ID card
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Reform of Government 1990s
Weberian Bureaucracy + Internet
Reform of Government 2000s
One Stop Shop approach
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Reform of Government 2010s
Integrated E-Government
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Privacy by design
Digital case file
Digital prescription
�Controlling the access to my data
� Empowering others
�Getting better service
�Helmes session tomorrow at 15.00 in Allegro
The coming e-government
� Integration of different levels of government in service
provision
� Integration of different user roles in a single gateway
� 24/7 government
� “Do it yourself” government
� Mobile-government: government coming to you ...
Some more working examples of integrated e-government:
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e-declarations
submitted
to the tax
board
0
10
20
30
40
50
60
70
80
90
100
2000 2001 2002 2003 2004 2005 2009 2010
9%
21%
36%
59%
74%82%
91% 92%
Parential leave benefit claim
A so called complex or
integrated e-service ….
18 data requests between
5 information systems + calculation = 7
documents in real life = 3 minutes data
input +1 mouse click
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Parential
leave
benefit
claims
02000400060008000
1000012000
14000
16000
18000
20052006
20072008
20092010
1451 2967 4527 5324 5961 6921
14549 15031 15096 1586817147
16770
10,0 %
19,7 %
30,0 %33,6 %
34,8 %
41,3 %
0,0
5,0
10,0
15,0
20,0
25,0
30,0
35,0
40,0
45,0
2005 2006 2007 2008 2009 2010
Electronic submissions
Total claims
Internet
voting
in
Estonia
Valid internet votes
Total valid votes0
100000
200000
300000
400000
500000
600000
700000
KOV 2005RK 2007
EP 2009KOV 2009
RK 2011
9287 30243 58669 104313 140764
496 336 550213
396982
658213
575133
1,9 % 5,5 %
14,8 %
15,8 %
24,5 %
0,0
5,0
10,0
15,0
20,0
25,0
30,0
KOV 2005 RK 2007 EP 2009 KOV 2009 RK 2011
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Driving forces of eGov
� Stable and functioning organizational setup for
coordination
� Leadership and political will
� Fixed info-political principles
� PPP, good telecom infrastructure and high level of
eBanking
� Supporting legal and fiscal frameworks
� Interoperable ICT architecture
Status of e-gov developments
� Information society/paperless office/on-line
government/e-government/m-government
/e-governance/good governance
� Spread of e-government “deeper”
� Spread of e-government “broader”
– From early adaptors to mainstream
– Both in terms of institutions & people
– Inclusive e-gov, reinforcing the concept of inclusiveness
of information society
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We are in a new reality where ICT useage is not a hobby,
not a tool but a major building block of that reality
The reality has already changed but our minds have not
recognized it yet
We need to work on new fundamentals and not just
sharpening our knives and swords
e-Estonia.com
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Thank you!
Questions?
Thank you!
Questions?
[email protected] for additional information WWW.EGA.EE
This presentation is financed by Estonian Information System’s Authority from
European Regional Development Fund.
