Pillars of PerformancePillars of Performance

Pillar of Performance #1Pillar of Performance #1

Maximising PROFITABLE PERFORMANCE consistent }

with the other four pillars of performance, focusing on:

• Resource efficiency and enhancement.

• Responsiveness to customer needs and market opportunities.

• Relationship management.

• Reputation management (inc. brand equity management).

• Risk management

Pillar of Performance #2Pillar of Performance #2

Energising FUTURE BUSINESS DEVELOPMENT by

investing in distinctive assets and competencies in the

following areas:

• People.

• Products and services.

• Processes.

• Places.

• Parthners.

Pillar of Performance #3Pillar of Performance #3

Optimising BUSINESS MULTIPLIERS (maximising positive economic, social and environmental impacts and minimising negative ones) in the following areas:

• Generating investment and income.

• Creating jobs.

• Developing human resources.

• Providing appropriate products and services (from a full life-cycle perspective).

• Building local business systems.

• Sharing international standards and business practices.

• Supporting technology development and transfer.

• Establishing institutional and physical infraestructure.

Pillar of Performance #4Pillar of Performance #4

Professionalising SOCIAL INVESTMENT and

PHILANTHROPY in the following areas:

• Money: from cash donation to innovative funding mechanisms.

• In-kind support: from ad hoc approaches to mobilising core

competencies.

• Strategy: from philanthropy and public relations to partnership.

• Beneficiaries: from charity to community capacity building.

Pillar of Performance #5Pillar of Performance #5

Legitimising POLICY DIALOGUE at local, national and

international levels by:

• Promoting ethical business practices.

• Creating an enabling environment for private enterprise and

investment.

• Supporting good governance.

• Contributing to economy, social and environmental policies.

The Circle of Continuous ImprovementThe Circle of Continuous Improvement

MissionMaking the commitmenta) Values, principles and policy

statementsb) Operating guidelines and

performance targetsc) Accountabilityd) Leadership

#1

MotivationMobilising others around the commitmenta) Participationb) Timec) Trainingd) Recognitione) Financial incentivesf) Disciplinary action

#2Measurement and reportingMaking the commitmenta) Some key issues

• Financial vs non-financial performance metrics

• Separate vs integrated approaches• Internal vs External assesment,

verification and disclosure proceduresb) Measurement toolsc) Support networks

#3