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This questionnaire is part of a study on change behavior related to organizational development. Pleasefill-in the questionnaire and kindly respond to all the items mentioned in the questionnaire. Yourcooperation is earnestly solicited in carrying out an effective study on the area. I solemnly affirm thatthe information collected from the questionnaire will be used for academic purpose only. The identityof the individual responding to the questionnaire and the name of the organization will not bedisclosed in any form or manner.

Name: ----------------------------------

Gender: Male/ Female

Age: -------------- Qualification: ------------------------

Organization type: Service/ production/ Any other ----------------------

Designation:

Salary level (Please Tick) : Income level:

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14 I bottle it upW hen I feel afraid (worried/anxious)

15 I let others see how I feel

16 I keep quiet

17 I refuse to say anything about it

18 I tell others all about it

19 I say what I feel

20 I bottle it up

21 I smother my feeling

3. Use the following scale to answer the questions (related to emotional labor) given below.

1. Never 2. Seldom

3. Sometimes4. Often5. A lways

1 2 3 4 5

1 I put on a show at work.

2 I put on a mask in order to express the rightemotions for my job.

3 I pretend to have the emotions I need to display for my job.

4 I put on an act in order to deal with clients/customersin an appropriate way.

5 I fake a good mood.

6 I work hard to feel the emotions that I need to showto others.

7 I make an effort to actually feel the emotions I need todisplay towards others.

8 I work at conjuring up the feelings I need to show tocustomers/clients.

9 I react to customers/clients emotions naturallyand easily.

10 I easily express positive emotions to customers/clientas expected for my job.

11 I hide my anger about something someone has done.

12 I hide my disgust over something someone has done.

13 I hide my fear of a customer/client whoappears threatening.

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Part- B

INCREASE YOUR SELF-A W ARNESS : ASSESS YOUR LOCUS OF CONTROL

Instructions: Read the following statements and indicate whether you agree more with choice A or choice B.

A B Ans.

1.Making a lot of money is largely a matter of getting the right breaks. 1.

Promotions are earned through hard work and persistence. -------

2.I have noticed that there is a directconnection between how hard I study andthe grades I get.

2.Many times, the reactions of teachers seemhaphazard to me. -------

3.The number of divorces indicates thatmore and more people are not trying tomake their marriages work.

3. Marriage is largely a gamble.-------

4.It is silly to think that one can reallychange another persons basic attitudes. 4. When I am right I ca convince others. -------

5.Getting promoted is really a matter of

being a little luckier than the next person. 5.In our society, a persons future earning

power is dependent upon his or her ability. -------

6.If one knows how to deal with people,they are really quite easily led. 6.

I have little influence over the way other people behave.

7.The grades I make are the result of myown efforts; luck ha s little or noting todo with it.

7.Sometimes I feel that I have little to do withthe grades I get. -------

8. People like me can change the course of world affairs if we make ourselves heard. 8.It is only wishful thinking to believe that onecan readily influence what happens in our society. -------

9.A

great deal that happens to me probablya matter of chance. 9. I am the master of my fate. -------

10. Getting along with people is a skill thatmust be practiced. 10.It is almost impossible to figure our how to

please some people. -----

INCREASE YOUR SELF-A W ARNESS : HO W MACHIAVELLIAN ARE YOU

Instructions: For each statement, circle the number that most closely resembles your attitude

Statements Disagree AgreeA Lot A little Neutral A little A Lot

1.The best way to handle people is to tell them whatthey want to hear. 1 2 3 4 5

2.When you ask someone to do something for you, it is

best to give the real reason for wanting it rather thangiving reasons that might carry more weight.

1 2 3 4 5

3.A nyone who completely trusts anyone else is askingfor trouble. 1 2 3 4 5

4.It is hard to get ahead without cutting corners hereand there. 1 2 3 4 5

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5.It is safest to assume that all people have a viciousstreak, and it will come out when they are given achance.

1 2 3 4 5

6. One should take action only when it is morally right. 1 2 3 4 57. Most people are basically good and kind. 1 2 3 4 58. There is no excuse for lying to someone else. 1 2 3 4 5

9.Most people more easily forget the death of their father than the loss of their property. 1 2 3 4 5

10. Generally speaking, people wont hard unless theyreforced to do so. 1 2 3 4 5

INCREASE YOUR SELF-A W ARNESS : HO W MACHIAVELLIAN ARE YOU

Instructions: A nswer each of the following questions honestly . Next to each question write a 1, 2, 3, 4,or 5 depending on which answer best describes you.

1 = Very often2= Fairly often

3 = Sometimes4 = Once in a great white5 = Practically never

------- 1. How often do you have the feeling that there is noting that you can do well?

------- 2.When you talk in front of a class or group of people your own age, how often do youfeel worried or afraid?

------- 3. How often do you feel that you have handled yourself well at a social gathering?------- 4. How often do you have the feeling that you can do everything well?

------- 5.How often are you comfortable when starting when starting a conversion with

people you dont know?------- 6. How often do you feel self-conscious?------- 7. How often do you feel that you are a successful person?------- 8. How often are you troubled with shyness?------- 9. How often do you feel inferior to most people you know?------- 10. How often do you feel confident that you are a worthless individual?

------- 11.How often do you feel confident that your success in your future job or career isassured?

------- 12. How often do you feel sure of yourself when among strangers?

------- 13.How often do you feel confident that some day people will look up to up and respectyou?

------- 14. In general, how often do you feel confident about your abilities?------- 15. How often do you worry about how well you get along with other people?

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------- 16. How often do you feel that you dislike yourself?

------- 17. How often do you feel so discourage with yourself that you wonder whether anything is worthwhile?------- 18. How often do you worry about whether other people like to be with out?

------- 19.When you talk in front of a class or a group of people of your own age, how oftenare you pleased with your performance?

------- 20. How often do you feel sure of yourself when you speak in a class discussion?

INCREASE YOUR SELF-A W ARNESS: ARE YOU A HIGH SELF-MONITOR?

Instructions: Indicate the degree to which you think the following statements are true or false by circlingthe appropriate number. For example, if a statement is always true, circle the 5 next to that statement.

5 = Certainly, always true4 = Generally true3 = Somewhat true, but with exceptions2 = Somewhat false, but with exceptions1 = Generally false0 = Certainly, always false

1.In social situations, I have the ability to alter my behavior if Ifeel that something else is called for. 5 4 3 2 1 0

2.I am often able to read peoples true emotions correctlythrough their eyes. 5 4 3 2 1 0

3.I have the ability to control the way I come across to peopledepending on the impressing I wish to give them. 5 4 3 2 1 0

4.In conversations, I am sensitive to even the slightest changein the facial expression of the person Im conversing with. 5 4 3 2 1 0

5.My powers of intuition are quite good when it comes to

understanding other emotions motives.5 4 3 2 1 0

6.I can usually tell when others consider a joke in bad test, eventhough they may laugh convincingly. 5 4 3 2 1 0

7.When I feel that the image I am portraying isnt working. Ican readily change it to something that does. 5 4 3 2 1 0

8.I can usually tell when Ive said something inappropriate byreading the listeners eyes. 5 4 3 2 1 0

9.I have trouble changing my behaviour to suit my different

people and different situations. 5 4 3 2 1 0

10.I have found that I can adjust my behaviour to meet therequirements of any situation I find myself in. 5 4 3 2 1 0

11.If someone is lying to me, I usually know it at once from the

persons manner of expression. 5 4 3 2 1 0

12.Even when it might be to my advantage, I have difficulty

putting up a good front. 5 4 3 2 1 0

13.Once I know what the situation calls for, its easy for me toregulate my actions accordingly. 5 4 3 2 1 0

Thank you for completing the questionnaire