PD on Social Media How to Engage your Audience on Facebook for Free
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Transcript of PD on Social Media How to Engage your Audience on Facebook for Free
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Ambition in Action
www.sit.nsw.edu.au
PD on Social Media
How to Engage your Audience
on Facebookfor Free
Version: 30 April 2012By Kerry Furlong
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Ambition in Action
www.sit.nsw.edu.au
/ This Session Covers:/ Owned Media vs Paid Media vs Earned Media/ A brief overview of the social media landscape/ Mass media conversations
/ HANDS-ON WORKSHOP/ Ways to Engage with your audience
Social Engagement Online
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Ambition in Action
www.sit.nsw.edu.au
In the context of FACEBOOK:/ Owned Media = Your Facebook Page
/ Paid Media = You can pay for ads on Facebook
/ Earned Media = You can engage your audience for free, organically, over time.
Owned Media vs Paid Media vs Earned Media
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Ambition in Action
www.sit.nsw.edu.au
OWNED Media = Your Facebook Pageto be clear:/ a PROFILE is personal, /most people have them
/ a GROUP is like club /many classes use them, see PD calendar
/ a PAGE is an entity /A teaching section, company, public figure, charity
Owned Media vs Paid Media vs Earned Media
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Ambition in Action
www.sit.nsw.edu.au
/ PAID Media = You can pay for ads on Facebook/Good news: / It’s a quick fix for enrolment numbers, IF YOU NARROW THE TARGET AUDIENCE ENOUGH
/Bad news: / It’s cheap but still costs money/ It disapears when you stop paying/Requires expertise to do it effectively
Owned Media vs Paid Media vs Earned Media
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Ambition in Action
www.sit.nsw.edu.au
/ EARNED Media = You can engage your audience for free, organically, over time/Good news: / It’s free, effective, and friendly/ It can self-perpetuate for free if you build it up
/Bad news: / It’s a SLOW, steady build
(this is also called digital public relations)
Owned Media vs Paid Media vs Earned Media
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Embracing Earned Media
Strategies Combining, Paid, Earned & Owned Media
Paid Media(Tell me broadcast)
Standard display
Rich Media
Online video ads
Promotion
Media partnerships
SEM & SMM
Earned Media(Convince me. Engage me. - consumer controls
Rate this product
Forums
Facebook polls &updates
Twitter posts
Viral seeding
Organic Search
Owned Media(Inform me. Supportme. Reward me.)
Facebook page
Brand sites
Twitter page
Content
Videos
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Remember, Social Media is growing exponentially.Here’s the latest....
http://youtu.be/3SuNx0UrnEo
Uploaded by Socialnomics09 on Jun 8, 2011http://www.socialnomics.net/ Part of the world's most watched Social Media video series; "Social Media Revolution" by Erik Qualman. Based on #1 International Best Selling Book Socialnomics by Erik Qualman. This is a shorter version that includes new social media statistics for 2011.
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Corporate Social Media Ecosystem
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Ambition in Action
www.sit.nsw.edu.au
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This is a historical shift in entertainment
COMMENTS = CONTENT
Which do people value more?
a) An episode of their favorite TV show?
b) Comments on their Facebook Post?
Answer: Probably EqualFYI: a TV show costs over $1,000,000 per episode.
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This is a historical shift in entertainment
COMMENTS = CONTENT
When you post comments on people’s posts, that gives the same satisfaction to people as a million dollar TV show does.
AND – your comment is now content for others to see, and to comment on, which in tern becomes content
You postings give people a chance to add a comment that their friends can comment on.
This next video explains this historic shift…
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http://youtu.be/SgNIIUD_oQg
This video explains a historical shift in entertainment
COMMENTS = CONTENT
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Ambition in Action
www.sit.nsw.edu.au
Harness Influencers
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It’s best to get to them in Many Places - this is called “Multiple Touchpoints”
Example: Sydney Festival 2010
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There are hundreds of places on the web to reach your Audience.
But today,they all link back to FACEBOOK
Ad agenciescall this “The Conversation”
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Engaging with your audience on Facebook will do more than just increase enrolments.
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LeveragePositiveFeedback
When students post positive feedback, copy those onto your “About” page.
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Ambition in Action
www.sit.nsw.edu.au
/ Does Facebook have rankings like Google does for search? – YES!!
/ The reward
Social Engagement Online
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Ambition in Action
www.sit.nsw.edu.au
Do you have a friend who always shows up in your news feed? They are probably ACTIVE and rank highly.
This is where we finally got a high enough FB ranking to have them put our posts in more fans news feeds.
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Ambition in Action
www.sit.nsw.edu.au
You can see this is a 3472% increase in # of people reached, over the previous week!
Despite the fact there there’s still only a few people “talking” about it.
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Ambition in Action
www.sit.nsw.edu.au
/ Scanning and Strategy/ Look at your Competition/ What are other schools doing?
/ Look at Trade Associations/ Are they on Facebook? LinkedIn? YouTube?
/ Look at your Students/ Who are the “Liking” on Facebook, LinkedIn,
YouTube, Twitter, etc./ Do they like NRL or Dolly Magazine? / Do they like Lady Gaga or Cold Chisel?
Social Engagement Online
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Ambition in Action
www.sit.nsw.edu.au
/Best Practices:FOLLOW THE 3-to-1 RULE:
THREE entertaining or useful posts for every ONE marketing post
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Ambition in Action
www.sit.nsw.edu.au
/Best Practices:What is USEFUL to YOUR audience?
• Tell students about job opportunities
• Tell employers about great students
• Tell everyone about• Trade shows• Seminars• Industry news, etc
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Ambition in Action
www.sit.nsw.edu.au
/Best Practices:What is Entertaining to YOUR audience?
• YouTube videos• Articles• Celebrity gossip (relevant to topic)• Photos• Edgy questions
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Ambition in Action
www.sit.nsw.edu.au
/Best Practices:Always be Relevant to YOUR teaching section topic.
What might not be relevant?• Politics• The weather• Personal pet peeves• General news that’s off-topic
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Ambition in Action
www.sit.nsw.edu.au
/Best Practices:Always be Conscientious when posting
What might not be appropriate?• Negative opinions• Language, pix, video that are too “adult”• Mention of other schools or course• Incorrect info, from un-credible sources • Mention of other people’s personal business
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Ambition in Action
www.sit.nsw.edu.au
/Best Practices:Always be BRIEF when posting
The less you say, the more they see
Paragraphs are paralising!
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Ambition in Action
www.sit.nsw.edu.au
/Best Practices:Try to post FROM YOUR PHONE• Events on campus
• Events off campus
• Seminars
• Workshops
• Student Works
• Photos from your phone
• Videos from your phone
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Ambition in Action
www.sit.nsw.edu.au
/Best Practices:Try to cross promote OTHER SECTIONS• Do actual events or projects together
• Currently there are collaborations with
• Music & Film & Photography
• Music & Hospitality
• Advertising & Radio
• Fashion & Photography & Music
Then SHARE AUDIENCES
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Ambition in Action
www.sit.nsw.edu.au
/Best Practices:Try to SHARE AUDIENCES
make other sections aware of you by• Posting to each other’s FB pages• Job listings, videos, events, news, etc
• Post their relevant news to your own page• Film Festival event to music page• Wine Festival to Public Relations page
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Ambition in Action
www.sit.nsw.edu.au
/Best Practices:POSTING vs SHARING• If you post a video from YouTube• That’s great, an easy source of material
• Can be specifically what you want
• but it does not create a path for people to get to you
• And you don’t benefit from their FB ranking, because it’s not from FB
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Ambition in Action
www.sit.nsw.edu.au
/Best Practices:POSTING vs SHARING• If you share a video from someone
else’s Facebook Page• That’s still an easy source of material
• It creates a path for people to get to you (from the other page)
• You can be seen by new audiences
• You benefit from their FB ranking, so pick a popular FB page to get videos from
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Ambition in Action
www.sit.nsw.edu.au
/Best Practices:POSTING vs SHARING• So sharing from someone else’s FB
Page is better than just posting• Posting is still important for your own
original content• Student work, Staff work, Employer work• Student news, Staff news, Employer news• Vids, pix, comments, events, etc
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Ambition in Action
www.sit.nsw.edu.au
/Hands-on Practice:BEING VISIBLE on other Facebook Pages• Does your section has a Facebook page?
• Are you an Administrator on it?
• RIGHT NOW, log in and “use facebook as” the page
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Ambition in Action
www.sit.nsw.edu.au
/Hands-on Practice:BEING VISIBLE on other Facebook Pages• When you “Use Facebook as” a page
• YOU CAN ONLY POST TO PAGES
• YOU CANNOT POST TO PROFILES
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Ambition in Action
www.sit.nsw.edu.au
/Hands-on Practice:BEING VISIBLE on other Facebook Pages• Right now, write on a piece of paper, 3
magazines from your industry• One must be for the public• One that’s just for industry• One that’s local
• Find their Facebook page
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Ambition in Action
www.sit.nsw.edu.au
/Hands-on BEING VISIBLE
• If you can’t do your ownpost, then COMMENTon their post
• Remember , “Comments are Content”
• You can reply to otherComments
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Ambition in Action
www.sit.nsw.edu.au
/Hands-on BEING VISIBLE
• keep it short & simple
• Keep it relevant to theirpost
• Don’t post an irrelevantmarketing message
• After you post, be sureto “Like” you own post
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Ambition in Action
www.sit.nsw.edu.au
/Hands-on Practice:BEING VISIBLE on other Facebook Pages
• Right now, write on a piece of paper, 3 magazines from your industry
• One must be for the public
• One that’s just for industry
• One that’s local
• Now let’s take 10 minutes to do a post on a the FB page of your industry
• If you can’t “Use FB as Page” then sit with someone who can
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Ambition in Action
www.sit.nsw.edu.au
/Hands-on Practice:BEING VISIBLE on other Facebook Pages• POSTING vs SHARING• Now let’s post a video• Then we’ll share a video
• Go to YouTube• In the YouTube search bar, type in your
section’s subject, like “Accounting”• Then add the words “Funny video”
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Ambition in Action
www.sit.nsw.edu.au
/Hands-on Practice:select a video
to post,
and click
“Share”
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Ambition in Action
www.sit.nsw.edu.au
/Hands-on Practice:• You can copy the highlighted link to paste into
Facebook,
• Or you can click the Facebook icon to share it, but if you’re logged in as your personal PROFILE, it will NOT show up on your FacebookPAGE
• You can also Tweet it if you’reon Twitter
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Ambition in Action
www.sit.nsw.edu.au
/Hands-on Practice:• When you paste the
link into a Facebookpost, wait a bit for the thumbnailto appear
• You can also post this as a reply or Comment to a post
• You can also post this on Someone Else’s Page!
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Ambition in Action
www.sit.nsw.edu.au
/Hands-on Practice:• Once the Thumbnail
appears, you can delete the link andwrite a comment
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Ambition in Action
www.sit.nsw.edu.au
/Hands-on Practice:• Once the Thumbnail
appears, you can delete the link andwrite a comment
• Remember,
• Short
• Questions
• Cheeky is good
• Never negative
• Don’t embarass anyone
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Ambition in Action
www.sit.nsw.edu.au
/Hands-on Practice:• You have options, if
you hover over theupper right corner
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Ambition in Action
www.sit.nsw.edu.au
/Hands-on Practice:• You have options, if
you hover over theupper right corner
• Pin to Top – keeps on top of timelinefor 7 days
• Delete Post - gone
• Changing Date putsit down the timelinechronologically
• Location – you can add Ultimo TAFE
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Ambition in Action
www.sit.nsw.edu.au
/Hands-on Practice:• You have options, if
you hover over theupper right corner
• The Star is a Highlight
• It enlarges across both columns
• Can be undone
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Ambition in Action
www.sit.nsw.edu.au
/Hands-on Practice:• NOW LET’S SHARE A VIDEO FROM ANOTHER PAGE
• Why? Their fans might see you, and it helps you rank higher, which puts you into more news feeds!!
• Now go to one of those Industry Magazine FB Pages you found
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Ambition in Action
www.sit.nsw.edu.au
/Hands-on Practice:• NOW LET’S SHARE A VIDEO FROM ANOTHER PAGE
• Find a posting of theirs you want on YOUR PAGE
• You might as well comment, so they can see TAFE Teaches yourSubject
• Remember to Like yourown post
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Ambition in Action
www.sit.nsw.edu.au
/Hands-on Practice:• NOW LET’S SHARE A VIDEO FROM ANOTHER PAGE
• While on their page, click “Share” under the post
• This will post it onto YOUROWN Page
• You can add a short comment to it as well
• You can log back to your Personal Profile and Likeyour post again
• MORE LIKES = HIGHER RANKING = MORE NEWS FEEDS
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Ambition in Action
www.sit.nsw.edu.au
/Hands-on Practice:• OTHER SOURCES OF VIDEOS
• Google “Viral video” with your subjectViral Video Chart - Funny: Top 20 Videos
viralvideochart.unrulymedia.com/chart_category/funny
Top 10 Funny Videos on YouTube
mashable.com/2009/07/11/funny-viral-videos/
Top 10 Funny Viral Video Classics - Watch Classic Funny Viral ...
humor.about.com/od/video/tp/fun_viral_video.htm
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Ambition in Action
www.sit.nsw.edu.au
/Hands-on Practice:• ANOTHER SOURCE OF EVENTS TO POST
• Google “NSW Small Biz”
• Click on their Events
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Ambition in Action
www.sit.nsw.edu.au
/Hands-on Practice:• ANOTHER SOURCE OF EVENTS TO POST
• Sort by Region, not by Keyword (it doesn’t work well)
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Ambition in Action
www.sit.nsw.edu.au
/Hands-on Practice:• Now let’s SHARE OTHER CONTENT from OTHER PAGES
• Share 1 picture
• Share 1 article
• Share 1 news item
• Share 1 event (someone else’s event)
REMEMBER – it must be Fun or Useful, & Always Relevant• You have 15 minutes,
• then you must tell everyone here what you Shared!
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Ambition in Action
www.sit.nsw.edu.au
• Posting Questions
Engaging Questions
• Right now:Post an ENGAGING question to a Facebook pageGo answer the question of someone else in the room
/Hands-on Practice:
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Ambition in Action
www.sit.nsw.edu.au
• Posting JOB LISTINGSRight now:1. Go to Facebook, look up “Pedestrian Jobs”2. Find a listing relevant to your industry• Of find one somewhere else
3. Share it back to your page like you did before
/Hands-on Practice:
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Ambition in Action
www.sit.nsw.edu.au
• Posting JOB LISTINGSRight now:1. Go to Facebook, look up “Pedestrian Jobs”
2. Find a listing relevant to your industry• Or find one somewhere else
3. Comment & Share it back to your page like you did before
/Hands-on Practice:
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Ambition in Action
www.sit.nsw.edu.au
• Posting JOB LISTINGS• Add comments when sharing – short, useful, &/or fun
/Hands-on Practice:
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Ambition in Action
www.sit.nsw.edu.au
• Maximize Post Rankings• Have your staff like all the
comments on your page
• Like it as an administrator
• Also like it as your Profile
• Also share it from your Profile if you don’t mind it on your profile
• Why?• The more action (comments,
likes, sharing, etc), the higher itranks
• The higher it ranks, the more it shows up in Fans’ News Feeds!!
/Hands-on Practice: