Passport Patrika | July 2009

16
July 2009 HIGHLIGHTS: Success story of Basic Computer Skills Training at Pilot Locations Handover to the new Additional Secretary (CPV) : Shri. Dinkar Khullar Finalization of Passport Seva Kendra sites for Pilot Locations Successful Police Train- ing at Bangalore Passport Seva Applica- tion Training planned for Pilot Locations Handover to the new Joint Secretary : Shri. A.Manickam MINISTRY OF EXTERNAL AFFAIRS Marching towards the success of the Passport Seva Project Passport Patrika Chairman Shri. A.Manickam Editor-in Chief Dr. T. V Nagendra Prasad The Editorial Team

description

A Bulletin of Passport services in India. Published by Central Passport Organisation, Ministry of External Affairs, New Delhi.

Transcript of Passport Patrika | July 2009

Page 1: Passport Patrika | July 2009

July 2009

HIGHLIGHTS

Success story of Basic

Computer Skills Training

at Pilot Locations

Handover to the new

Additional Secretary

(CPV) Shri Dinkar

Khullar

Finalization of Passport

Seva Kendra sites for

Pilot Locations

Successful Police Train-

ing at Bangalore

Passport Seva Applica-

tion Training planned for

Pilot Locations

Handover to the new

Joint Secretary Shri

AManickam

MINISTRY OF EXTERNAL AFFAIRS

Marching towards the success of the Passport Seva Project

Passport Patrika

Chairman Shri AManickam Editor-in Chief Dr T V Nagendra Prasad

The Editorial Team

2

Passport Seva Desk

Regards Passport Seva Team

MINISTRY OF EXTERNAL AFFAIRS

Dear Colleagues

While you are striving hard to keep the pendency down to minimum level and endeav-

ouring to provide better services to citizens we at the CPV Division have been work-

ing hard to achieve the milestones of the Passport Seva Project The training pro-

grammes conducted at the pilot locations have been very successful Sites for Pass-

port Seva Kendras at the pilot locations have also been finalized and civil work has

been commenced Data Centre set up at Delhi has been completed and police verifica-

tion procedures have been revised in consultation with the RPOs and the police au-

thorities

All these achievements towards launch of the project would not have been possible

without your constant support and encouragement The Apex Committee headed by

Cabinet Secretary has recently reviewed the progress of the project The progress till

date has been mentioned in this issue for your information It is reiterated that your

suggestions literary articles ideas to improvise the patrika are all welcome and each

Passport Officer is requested to contribute in the forthcoming issues

You all must be busy coping with the summer rush season We would like to bring on

record the excellent work being done by you all in handling such a huge workload

By now all of you would have received the inaugural issue of ldquoPassport Patrikardquo We

have received some encouraging feedback from our colleagues in the Central Pass-

port Organization We look forward to your continued support and active involve-

ment in making this journal interesting and educative for the CPO

3

Contents

MINISTRY OF EXTERNAL AFFAIRS

Project UpdateshellipThe story so far 04

Message from Passport Seva Team about the status and

progress of the project

Events

Welcome Aboard 06

Basic Computer Skills Training at Pilot locations 07

Police Training at Pilot Locations 10

Passport Seva Puzzle 12

Your Space 13

CPV employees contributions

Health Tips 14

Fun Corner 14

Play Sudoku

Solutions 15

Solution to the Passport Seva Puzzle amp Sudoku

Snapshots 16

4

MINISTRY OF EXTERNAL AFFAIRS

Project UpdatesThe Story so far

Dear Colleagues

I am happy to inform you that we are on track with respect to the major milestones pertaining to

the Passport Seva Project (PSP)

There are several achievements that have been made with respect to the project such as

CIVIL WORK

Work is progressing rapidly at the Data Centre and the Central Passport Printing Facility in

Delhi

Sites have been finalized for the Passport Seva Kendras in Bangalore Mangalore Hubli

Gulbarga Chandigarh Ambala and Ludhiana

Project Milestones ndash Pilot

Milestones Achieved

Milestones Work in Progress

Milestones to be Achieved

5

Project Updates

MINISTRY OF EXTERNAL AFFAIRS

SOFTWARE

All documents capturing the passport processes finalized

First version of the software to be ready soon

Master data tables being compiled

Data migration in progress

TRAINING

Basic Computer Skills Training at Bangalore and Chandigarh Passport Office completed

successfully

Training for the Police personnel completed successfully at Bangalore

Syllabus and material for the Application Training programme being finalized and content

for Soft-skills Training has been developed

Project envisaged a Central Data Centre to be fully owned by the Ministry of External Affairs

(MEA) to be built by the Service Provider Space for the Data Centre has been provided by MEA

at Saraswati Vihar New Delhi TCS has worked hard to complete State of The Art facility as per

the schedule Once the set up is complete and certified by the third party Audit Agency (STQC) it

will be taken over by MEA as it is a strategic asset Shri Dinkar Khullar AS (ADndash CPV) and

Shri AManickam JS (CPV and CPO) and the Project Director have visited the facility

Tier III Data Centre

6

MINISTRY OF EXTERNAL AFFAIRS

Welcome Aboard

Change is a fact of life and there can be no progress without change In fact many thinkers say that

that only thing constant in life is change Government service brings with it higher responsibilities

and transfers We bid farewell to our old colleagues and welcome the new ones We look forward

to benefit from their administrative experience and guidance

Shri SMKrishna during his long political career was the Speaker of the

Karnataka Legislative Assembly (1989-1992) Deputy Chief Minister of

Karnataka Member Rajya Sabha (1996-1999) Chief Minister of Karna-

taka (1999-2004) Governor of Maharashtra(2004-2008) before assuming

charge as the External Affairs Minister in May

2009

Smt Preneet Kaur assumed office of Minister of State for External Af-

fairs in May 2009 She has held several important positions in the past as

member of important Parliamentary Standing Committees

Dr Shashi Tharoor an author peace-keeper refugee worker human

rights activist Member of Parliament has assumed charge as Minister of

State for External Affairs in 2009

Shri Dinkar Khullar has taken over as Additional Secretary AD amp CPV

with effect from March 2009 Shri Khullar belongs to the 1978 batch of

the Indian Foreign Service

Shri A Manickam has taken over as Joint Secretary CPV and Chief Pass-

port Officer He belongs to the 1980 batch of the Indian Foreign Service

7

MINISTRY OF EXTERNAL AFFAIRS

Basic Computer Skills Training at Pilot Locations Synopsis

ldquoGive a person a fish and you feed him for a day Teach a person to fish and you feed him for a life-

timerdquo ndashConfucius 5th century BC

The significance and value of training has long been recognized and acknowledged Training is

essential not only to increase productivity but also to motivate and inspire participants by letting

them know the importance of their jobs and providing them with all the job related information

Training is one of the most crucial aspects of Passport Seva Project MEA in collaboration with

the TCS Change Management team has conceptualized a comprehensive 4-tier training plan focus-

ing on Basic Computer Skills Processes Application and Soft Skills The programme enables

Central Passport office employees to acquire a better understanding of the re-engineered processes

and gain familiarity with the new application

The first phase of the training programme Basic

Computer Skills was launched at Bangalore

from the 2nd March ndash 7th March 2009 This was

followed by a similar exercise at Chandigarh

from the 23rd March ndash 27th March 2009 The

prime objective of this training was to impart

knowledge along with the hands-on experience

to all the participants The training curriculum

included Computer- Hardware amp Software Ba-

sics Typing Basics amp Hotkeys Introduction to

Microsoft Office Internet amp Email Concepts

Introduction to Information Security and File

Management

The training at both the locations commenced

with a kick-off meeting wherein respective

RPOs DrNagendra Prasad (Project Director-

MEA) and MrRajneesh Chadha (Project Di-

rector-TCS) addressed the Passport office em-

ployees and introduced the TCS Training

team Thereafter TCS Training team pre-

sented their vision training objective impor-

tance of training and its benefits

8

MINISTRY OF EXTERNAL AFFAIRS

An extensive Training schedule was prepared for 3 batches each of 2 hours duration per day This

was done to ensure that sufficient time was allotted to all the topics to be covered along with

hands-on experience The batching done by respective RPOs proved helpful as it had an appropri-

ate distribution mix of experienced and novice staff This facilitated surfacing of champions who

supported others and helped them keep pace with the training

This was reflected from the advanced

level of questions being asked by the

participants during the training sessions

The fact that most of the participants

used to arrive for the training early

points to their regularity and serious-

ness towards the training This served

as a motivating factor for the TCS

Change Management Training team and

boosted their morale for future training

programmes

To facilitate the training a training kit

consisting of Training Manual pen and

notepad was distributed to all the par-

ticipants prior to Training Specially de-

signed posters on Training were put up

at the Passport office as a part of aware-

ness campaign

All the participants were extremely co-

operative enthusiastic passionate and

committed to learn

Basic Computer Skills Training at Pilot Locations Synopsis

9

MINISTRY OF EXTERNAL AFFAIRS

On the last day of training program Certificate Distribution ceremony was planned to acknowl-

edge and appreciate the participation of passport office employees Also they were requested to

give feedback and suggestions regarding the training Most of them gave positive response and

appreciated the efforts put-in by the TCS Change Management Training team This served as a

great reason for Change Management Training team to smile and carry back good memoirs of

their training experience

There was a Certificate Distribution Cere-

mony for all the participants which also

boosted their morale Participants men-

tioned that individual attention paid to the

employees had enabled them to under-

stand and learn the concepts effectively

The training generated a lot of interest and

encouraged the Passport Office employees

to take a positive step towards compe-

tency building

They are eagerly looking forward to future

training sessions on the Passport Seva Ap-

plication and Process A sustained training

program will strengthen efforts and main-

tain momentum over the long term This

has marked the beginning of a new journey

towards an era where modern technology

exists and thrives in tandem with the spirit

of service to the people of India

Basic Computer Skills Training at Pilot Locations Synopsis

10

Police Training at Bangalore

MINISTRY OF EXTERNAL AFFAIRS

Passport Seva Project is a major e-governance initiative of Government of India to provide better

services to its citizens Active participation and support from Police Department is essential for the

overall success of PSP

A comprehensive training program was carried out successfully for Police Officials at Bangalore

and Chandigarh District Police Headquarters to appraise them about the PSP initiative and make

them familiar with the Passport Seva System

A 2-day training workshop was conducted on topics

such as PSP Introduction PSP Benefits to Police

New processes and corresponding roles Information

Security and PSP Software Module

On the first day inauguration commenced with light-

ing of the Lamp by Project Director - MEA DIG

(Intelligence) RPO (Bangalore) and Col P Isaac

(General Manager TCS)

After the introductory speeches by the dignitaries

PSP training team started with the training sessions

on Overview of PSP and Introduction to Police

Training Module Since Police Personnel are re-

sponsible for checking the antecedents of the appli-

cant and at the same time are in possession of con-

fidential information a session on Information Se-

curity was conducted to highlight the importance of

keeping data secure

Thereafter PD-MEA Dr TV Nagendra Prasad and RPO (Bangalore) Mr RRavindra addressed

the participants highlighting the changes in the processes and roles in the new work environment

Subsequently DIG (Intelligence) delivered a speech and reinforced the importance of digitization

of the process and its benefits to the police personnel He assured full support from the police de-

partment

11

Police Training at Bangalore

MINISTRY OF EXTERNAL AFFAIRS

On the first day detailed discussions

were carried out with participants regard-

ing the changes in the format for Police

Verification Report and also the Person-

nel Particulars Form

On the second day Application Training

was imparted to the Police Officials

Changes in the verification process were

highlighted resulting in fruitful discus-

sions

At the end of the stipulated period discussions

were carried out for each Case Study A quiz

was also administered to the participants to

gauge their understanding of the concepts

taught This was followed by a feedback ses-

sion Participants were encouraged to share

their training experience and learnings Overall

the entire training effort was well received and

appreciated by all the participants

Participants were encouraged to share their experiences and suggestions were invited on stream-

lining the entire process

Case Studies were conducted to reinforce the concepts delivered during the training To ensure

active participation from the participants they were divided into 4 groups to facilitate smooth

sharing of ideas

12

Passport Seva Puzzle

MINISTRY OF EXTERNAL AFFAIRS

1 - Applicantrsquos identity data

3 - Identity verification report given by

Police Department

4 - Service Level Agreement

5 - Customer Service Manager

6 - New way of getting appointments

7 - Project Name

8 - Pending Passports sent to this central

back office

11 - District Passport Cell

12 - Assistant Passport Officer

2 - Office for processing and issuance of

passports

3 - Front office for the citizens

5 - Customer Care Centre

9 - Prior Approval Checklist

10 - Customer Service Executive

11 - Electronic Signature

ACROSS DOWN

Buzz words in Passport Seva

1 B

2

3

4

5 C L 6

7 P

8

9 C

F

10 S

11 12 S R

13

MINISTRY OF EXTERNAL AFFAIRS

ldquoBecause of the revolution taking place in the Information Technology field it is known to every

body that the speed of transactions have been increasing tremendously and the world is becoming

smaller in its activities But surprisingly applicants still need to wait hours together in Passport

Offices to meet their various requirements I feel the attitude of the officials in dealing with the

public should be further motivated Following words of Mahatma Gandhi helps in motivating to

serve the citizens in a better way and understand the real meaning of service for public dealing -

A Customer is the most important visitor on our premises

He is not dependent on us We are dependent on him

He is not an interruption on our work He is the purpose of it

He is not an outsider on our business He is a part of it

We are not doing him a favour by serving him

He is doing us a favour by giving us an opportunity to do so rdquo

Somanadhan PK Stenographer

Kozhikode

Your Space - Your Contributions

I wish best of luck to CPV Division and all Central Passport Office Employees

Surinder Bhagat

IFS (P)

From a Probationerrsquos Experience

I joined CPV Division in January 2009 as a part of desk attachment in the

Ministry of External Affairs This is the final part of the training of Foreign

Service Probationers before they embark upon posting abroad Working in

CPV Division is equally challenging and interesting I gained knowledge

of issues like Passport Visa and Consular matters which is a quintessential

part of any Foreign Service Officer During my stint in CPV Division I was

closely involved with the Passport Seva Project

I am confident that with the operationalization of this project the passport related services will be-

come streamlined providing comfort to the citizen besides making the job of Central Passport Of-

fice employees easier This project will transform the government service delivery mechanism

14

MINISTRY OF EXTERNAL AFFAIRS

A quiz to tickle your brain- Fill in the grid so that every row every column and every

3x3 box contains the digit 1 through 9 without repetition

Sudoku is a logic-based combinatorial number-placement puzzle The objective is to fill a 9times9

grid so that each column each row and each of the nine 3times3 boxes (also called blocks or regions)

contains the digits from 1 to 9 only one time each The puzzle setter provides a partially completed

grid

1

2

3

4

5

6

7

8

9

5 3 7

6 1 9 5

9 8 6

8 6 3

4 8 3 1

7 2 6

6 2 8

4 1 9 5

8 7 9

Play Sudoku

Health Tips

Drink 8ndash10 glasses of water everyday to stay active and fit

Add movement to life try to walk and exercise everyday

Think positively - Be Optimistic

Take time out to relax and do some stretching

exercises while work

Sleep 6-8 hours everyday

Include fresh fruits and vegetables in your diet

Laugh - Let humor enter your life

Find a way to bring joy to your life Find a way to smile and help

others smile

Believe in something studies show that people who have faith live longer

Fun Corner

15

MINISTRY OF EXTERNAL AFFAIRS

Solutions

5 3 4 6 7 8 9 1 2

6 7 2 1 9 5 3 4 8

1 9 8 3 4 2 5 6 7

8 5 9 7 6 1 4 2 3

4 2 6 8 5 3 7 9 1

7 1 3 9 2 4 8 5 6

9 6 1 5 3 7 2 8 4

2 8 7 4 1 9 6 3 5

3 4 5 2 8 6 1 7 9

Solution to Sudoku

Solution to PSP Puzzle

Buzz words in Passport Seva

1 B

I

2 P O

3 P S K

4 S

M

V

5 C A L L C E N 6 T E R

S A

T

O

7 P

M

8 C

R

K

A

P

I

E

S

9 P A C

N

S

F

10C S E

P

Y

O

11D I G I T 12A L S I G N A T U R E

P

P

T

T

O

O

E

S

M

E

V

A

16

MINISTRY OF EXTERNAL AFFAIRS

Snapshots

Joint Secretary Shri A Manickamrsquos visit to the TCS office for PSP Application Demo

Managed amp Published by TCSManaged amp Published by TCS

Project Director Dr T V Nagendra Prasadrsquos visit to the TCS office for PSP Application Demo

Page 2: Passport Patrika | July 2009

2

Passport Seva Desk

Regards Passport Seva Team

MINISTRY OF EXTERNAL AFFAIRS

Dear Colleagues

While you are striving hard to keep the pendency down to minimum level and endeav-

ouring to provide better services to citizens we at the CPV Division have been work-

ing hard to achieve the milestones of the Passport Seva Project The training pro-

grammes conducted at the pilot locations have been very successful Sites for Pass-

port Seva Kendras at the pilot locations have also been finalized and civil work has

been commenced Data Centre set up at Delhi has been completed and police verifica-

tion procedures have been revised in consultation with the RPOs and the police au-

thorities

All these achievements towards launch of the project would not have been possible

without your constant support and encouragement The Apex Committee headed by

Cabinet Secretary has recently reviewed the progress of the project The progress till

date has been mentioned in this issue for your information It is reiterated that your

suggestions literary articles ideas to improvise the patrika are all welcome and each

Passport Officer is requested to contribute in the forthcoming issues

You all must be busy coping with the summer rush season We would like to bring on

record the excellent work being done by you all in handling such a huge workload

By now all of you would have received the inaugural issue of ldquoPassport Patrikardquo We

have received some encouraging feedback from our colleagues in the Central Pass-

port Organization We look forward to your continued support and active involve-

ment in making this journal interesting and educative for the CPO

3

Contents

MINISTRY OF EXTERNAL AFFAIRS

Project UpdateshellipThe story so far 04

Message from Passport Seva Team about the status and

progress of the project

Events

Welcome Aboard 06

Basic Computer Skills Training at Pilot locations 07

Police Training at Pilot Locations 10

Passport Seva Puzzle 12

Your Space 13

CPV employees contributions

Health Tips 14

Fun Corner 14

Play Sudoku

Solutions 15

Solution to the Passport Seva Puzzle amp Sudoku

Snapshots 16

4

MINISTRY OF EXTERNAL AFFAIRS

Project UpdatesThe Story so far

Dear Colleagues

I am happy to inform you that we are on track with respect to the major milestones pertaining to

the Passport Seva Project (PSP)

There are several achievements that have been made with respect to the project such as

CIVIL WORK

Work is progressing rapidly at the Data Centre and the Central Passport Printing Facility in

Delhi

Sites have been finalized for the Passport Seva Kendras in Bangalore Mangalore Hubli

Gulbarga Chandigarh Ambala and Ludhiana

Project Milestones ndash Pilot

Milestones Achieved

Milestones Work in Progress

Milestones to be Achieved

5

Project Updates

MINISTRY OF EXTERNAL AFFAIRS

SOFTWARE

All documents capturing the passport processes finalized

First version of the software to be ready soon

Master data tables being compiled

Data migration in progress

TRAINING

Basic Computer Skills Training at Bangalore and Chandigarh Passport Office completed

successfully

Training for the Police personnel completed successfully at Bangalore

Syllabus and material for the Application Training programme being finalized and content

for Soft-skills Training has been developed

Project envisaged a Central Data Centre to be fully owned by the Ministry of External Affairs

(MEA) to be built by the Service Provider Space for the Data Centre has been provided by MEA

at Saraswati Vihar New Delhi TCS has worked hard to complete State of The Art facility as per

the schedule Once the set up is complete and certified by the third party Audit Agency (STQC) it

will be taken over by MEA as it is a strategic asset Shri Dinkar Khullar AS (ADndash CPV) and

Shri AManickam JS (CPV and CPO) and the Project Director have visited the facility

Tier III Data Centre

6

MINISTRY OF EXTERNAL AFFAIRS

Welcome Aboard

Change is a fact of life and there can be no progress without change In fact many thinkers say that

that only thing constant in life is change Government service brings with it higher responsibilities

and transfers We bid farewell to our old colleagues and welcome the new ones We look forward

to benefit from their administrative experience and guidance

Shri SMKrishna during his long political career was the Speaker of the

Karnataka Legislative Assembly (1989-1992) Deputy Chief Minister of

Karnataka Member Rajya Sabha (1996-1999) Chief Minister of Karna-

taka (1999-2004) Governor of Maharashtra(2004-2008) before assuming

charge as the External Affairs Minister in May

2009

Smt Preneet Kaur assumed office of Minister of State for External Af-

fairs in May 2009 She has held several important positions in the past as

member of important Parliamentary Standing Committees

Dr Shashi Tharoor an author peace-keeper refugee worker human

rights activist Member of Parliament has assumed charge as Minister of

State for External Affairs in 2009

Shri Dinkar Khullar has taken over as Additional Secretary AD amp CPV

with effect from March 2009 Shri Khullar belongs to the 1978 batch of

the Indian Foreign Service

Shri A Manickam has taken over as Joint Secretary CPV and Chief Pass-

port Officer He belongs to the 1980 batch of the Indian Foreign Service

7

MINISTRY OF EXTERNAL AFFAIRS

Basic Computer Skills Training at Pilot Locations Synopsis

ldquoGive a person a fish and you feed him for a day Teach a person to fish and you feed him for a life-

timerdquo ndashConfucius 5th century BC

The significance and value of training has long been recognized and acknowledged Training is

essential not only to increase productivity but also to motivate and inspire participants by letting

them know the importance of their jobs and providing them with all the job related information

Training is one of the most crucial aspects of Passport Seva Project MEA in collaboration with

the TCS Change Management team has conceptualized a comprehensive 4-tier training plan focus-

ing on Basic Computer Skills Processes Application and Soft Skills The programme enables

Central Passport office employees to acquire a better understanding of the re-engineered processes

and gain familiarity with the new application

The first phase of the training programme Basic

Computer Skills was launched at Bangalore

from the 2nd March ndash 7th March 2009 This was

followed by a similar exercise at Chandigarh

from the 23rd March ndash 27th March 2009 The

prime objective of this training was to impart

knowledge along with the hands-on experience

to all the participants The training curriculum

included Computer- Hardware amp Software Ba-

sics Typing Basics amp Hotkeys Introduction to

Microsoft Office Internet amp Email Concepts

Introduction to Information Security and File

Management

The training at both the locations commenced

with a kick-off meeting wherein respective

RPOs DrNagendra Prasad (Project Director-

MEA) and MrRajneesh Chadha (Project Di-

rector-TCS) addressed the Passport office em-

ployees and introduced the TCS Training

team Thereafter TCS Training team pre-

sented their vision training objective impor-

tance of training and its benefits

8

MINISTRY OF EXTERNAL AFFAIRS

An extensive Training schedule was prepared for 3 batches each of 2 hours duration per day This

was done to ensure that sufficient time was allotted to all the topics to be covered along with

hands-on experience The batching done by respective RPOs proved helpful as it had an appropri-

ate distribution mix of experienced and novice staff This facilitated surfacing of champions who

supported others and helped them keep pace with the training

This was reflected from the advanced

level of questions being asked by the

participants during the training sessions

The fact that most of the participants

used to arrive for the training early

points to their regularity and serious-

ness towards the training This served

as a motivating factor for the TCS

Change Management Training team and

boosted their morale for future training

programmes

To facilitate the training a training kit

consisting of Training Manual pen and

notepad was distributed to all the par-

ticipants prior to Training Specially de-

signed posters on Training were put up

at the Passport office as a part of aware-

ness campaign

All the participants were extremely co-

operative enthusiastic passionate and

committed to learn

Basic Computer Skills Training at Pilot Locations Synopsis

9

MINISTRY OF EXTERNAL AFFAIRS

On the last day of training program Certificate Distribution ceremony was planned to acknowl-

edge and appreciate the participation of passport office employees Also they were requested to

give feedback and suggestions regarding the training Most of them gave positive response and

appreciated the efforts put-in by the TCS Change Management Training team This served as a

great reason for Change Management Training team to smile and carry back good memoirs of

their training experience

There was a Certificate Distribution Cere-

mony for all the participants which also

boosted their morale Participants men-

tioned that individual attention paid to the

employees had enabled them to under-

stand and learn the concepts effectively

The training generated a lot of interest and

encouraged the Passport Office employees

to take a positive step towards compe-

tency building

They are eagerly looking forward to future

training sessions on the Passport Seva Ap-

plication and Process A sustained training

program will strengthen efforts and main-

tain momentum over the long term This

has marked the beginning of a new journey

towards an era where modern technology

exists and thrives in tandem with the spirit

of service to the people of India

Basic Computer Skills Training at Pilot Locations Synopsis

10

Police Training at Bangalore

MINISTRY OF EXTERNAL AFFAIRS

Passport Seva Project is a major e-governance initiative of Government of India to provide better

services to its citizens Active participation and support from Police Department is essential for the

overall success of PSP

A comprehensive training program was carried out successfully for Police Officials at Bangalore

and Chandigarh District Police Headquarters to appraise them about the PSP initiative and make

them familiar with the Passport Seva System

A 2-day training workshop was conducted on topics

such as PSP Introduction PSP Benefits to Police

New processes and corresponding roles Information

Security and PSP Software Module

On the first day inauguration commenced with light-

ing of the Lamp by Project Director - MEA DIG

(Intelligence) RPO (Bangalore) and Col P Isaac

(General Manager TCS)

After the introductory speeches by the dignitaries

PSP training team started with the training sessions

on Overview of PSP and Introduction to Police

Training Module Since Police Personnel are re-

sponsible for checking the antecedents of the appli-

cant and at the same time are in possession of con-

fidential information a session on Information Se-

curity was conducted to highlight the importance of

keeping data secure

Thereafter PD-MEA Dr TV Nagendra Prasad and RPO (Bangalore) Mr RRavindra addressed

the participants highlighting the changes in the processes and roles in the new work environment

Subsequently DIG (Intelligence) delivered a speech and reinforced the importance of digitization

of the process and its benefits to the police personnel He assured full support from the police de-

partment

11

Police Training at Bangalore

MINISTRY OF EXTERNAL AFFAIRS

On the first day detailed discussions

were carried out with participants regard-

ing the changes in the format for Police

Verification Report and also the Person-

nel Particulars Form

On the second day Application Training

was imparted to the Police Officials

Changes in the verification process were

highlighted resulting in fruitful discus-

sions

At the end of the stipulated period discussions

were carried out for each Case Study A quiz

was also administered to the participants to

gauge their understanding of the concepts

taught This was followed by a feedback ses-

sion Participants were encouraged to share

their training experience and learnings Overall

the entire training effort was well received and

appreciated by all the participants

Participants were encouraged to share their experiences and suggestions were invited on stream-

lining the entire process

Case Studies were conducted to reinforce the concepts delivered during the training To ensure

active participation from the participants they were divided into 4 groups to facilitate smooth

sharing of ideas

12

Passport Seva Puzzle

MINISTRY OF EXTERNAL AFFAIRS

1 - Applicantrsquos identity data

3 - Identity verification report given by

Police Department

4 - Service Level Agreement

5 - Customer Service Manager

6 - New way of getting appointments

7 - Project Name

8 - Pending Passports sent to this central

back office

11 - District Passport Cell

12 - Assistant Passport Officer

2 - Office for processing and issuance of

passports

3 - Front office for the citizens

5 - Customer Care Centre

9 - Prior Approval Checklist

10 - Customer Service Executive

11 - Electronic Signature

ACROSS DOWN

Buzz words in Passport Seva

1 B

2

3

4

5 C L 6

7 P

8

9 C

F

10 S

11 12 S R

13

MINISTRY OF EXTERNAL AFFAIRS

ldquoBecause of the revolution taking place in the Information Technology field it is known to every

body that the speed of transactions have been increasing tremendously and the world is becoming

smaller in its activities But surprisingly applicants still need to wait hours together in Passport

Offices to meet their various requirements I feel the attitude of the officials in dealing with the

public should be further motivated Following words of Mahatma Gandhi helps in motivating to

serve the citizens in a better way and understand the real meaning of service for public dealing -

A Customer is the most important visitor on our premises

He is not dependent on us We are dependent on him

He is not an interruption on our work He is the purpose of it

He is not an outsider on our business He is a part of it

We are not doing him a favour by serving him

He is doing us a favour by giving us an opportunity to do so rdquo

Somanadhan PK Stenographer

Kozhikode

Your Space - Your Contributions

I wish best of luck to CPV Division and all Central Passport Office Employees

Surinder Bhagat

IFS (P)

From a Probationerrsquos Experience

I joined CPV Division in January 2009 as a part of desk attachment in the

Ministry of External Affairs This is the final part of the training of Foreign

Service Probationers before they embark upon posting abroad Working in

CPV Division is equally challenging and interesting I gained knowledge

of issues like Passport Visa and Consular matters which is a quintessential

part of any Foreign Service Officer During my stint in CPV Division I was

closely involved with the Passport Seva Project

I am confident that with the operationalization of this project the passport related services will be-

come streamlined providing comfort to the citizen besides making the job of Central Passport Of-

fice employees easier This project will transform the government service delivery mechanism

14

MINISTRY OF EXTERNAL AFFAIRS

A quiz to tickle your brain- Fill in the grid so that every row every column and every

3x3 box contains the digit 1 through 9 without repetition

Sudoku is a logic-based combinatorial number-placement puzzle The objective is to fill a 9times9

grid so that each column each row and each of the nine 3times3 boxes (also called blocks or regions)

contains the digits from 1 to 9 only one time each The puzzle setter provides a partially completed

grid

1

2

3

4

5

6

7

8

9

5 3 7

6 1 9 5

9 8 6

8 6 3

4 8 3 1

7 2 6

6 2 8

4 1 9 5

8 7 9

Play Sudoku

Health Tips

Drink 8ndash10 glasses of water everyday to stay active and fit

Add movement to life try to walk and exercise everyday

Think positively - Be Optimistic

Take time out to relax and do some stretching

exercises while work

Sleep 6-8 hours everyday

Include fresh fruits and vegetables in your diet

Laugh - Let humor enter your life

Find a way to bring joy to your life Find a way to smile and help

others smile

Believe in something studies show that people who have faith live longer

Fun Corner

15

MINISTRY OF EXTERNAL AFFAIRS

Solutions

5 3 4 6 7 8 9 1 2

6 7 2 1 9 5 3 4 8

1 9 8 3 4 2 5 6 7

8 5 9 7 6 1 4 2 3

4 2 6 8 5 3 7 9 1

7 1 3 9 2 4 8 5 6

9 6 1 5 3 7 2 8 4

2 8 7 4 1 9 6 3 5

3 4 5 2 8 6 1 7 9

Solution to Sudoku

Solution to PSP Puzzle

Buzz words in Passport Seva

1 B

I

2 P O

3 P S K

4 S

M

V

5 C A L L C E N 6 T E R

S A

T

O

7 P

M

8 C

R

K

A

P

I

E

S

9 P A C

N

S

F

10C S E

P

Y

O

11D I G I T 12A L S I G N A T U R E

P

P

T

T

O

O

E

S

M

E

V

A

16

MINISTRY OF EXTERNAL AFFAIRS

Snapshots

Joint Secretary Shri A Manickamrsquos visit to the TCS office for PSP Application Demo

Managed amp Published by TCSManaged amp Published by TCS

Project Director Dr T V Nagendra Prasadrsquos visit to the TCS office for PSP Application Demo

Page 3: Passport Patrika | July 2009

3

Contents

MINISTRY OF EXTERNAL AFFAIRS

Project UpdateshellipThe story so far 04

Message from Passport Seva Team about the status and

progress of the project

Events

Welcome Aboard 06

Basic Computer Skills Training at Pilot locations 07

Police Training at Pilot Locations 10

Passport Seva Puzzle 12

Your Space 13

CPV employees contributions

Health Tips 14

Fun Corner 14

Play Sudoku

Solutions 15

Solution to the Passport Seva Puzzle amp Sudoku

Snapshots 16

4

MINISTRY OF EXTERNAL AFFAIRS

Project UpdatesThe Story so far

Dear Colleagues

I am happy to inform you that we are on track with respect to the major milestones pertaining to

the Passport Seva Project (PSP)

There are several achievements that have been made with respect to the project such as

CIVIL WORK

Work is progressing rapidly at the Data Centre and the Central Passport Printing Facility in

Delhi

Sites have been finalized for the Passport Seva Kendras in Bangalore Mangalore Hubli

Gulbarga Chandigarh Ambala and Ludhiana

Project Milestones ndash Pilot

Milestones Achieved

Milestones Work in Progress

Milestones to be Achieved

5

Project Updates

MINISTRY OF EXTERNAL AFFAIRS

SOFTWARE

All documents capturing the passport processes finalized

First version of the software to be ready soon

Master data tables being compiled

Data migration in progress

TRAINING

Basic Computer Skills Training at Bangalore and Chandigarh Passport Office completed

successfully

Training for the Police personnel completed successfully at Bangalore

Syllabus and material for the Application Training programme being finalized and content

for Soft-skills Training has been developed

Project envisaged a Central Data Centre to be fully owned by the Ministry of External Affairs

(MEA) to be built by the Service Provider Space for the Data Centre has been provided by MEA

at Saraswati Vihar New Delhi TCS has worked hard to complete State of The Art facility as per

the schedule Once the set up is complete and certified by the third party Audit Agency (STQC) it

will be taken over by MEA as it is a strategic asset Shri Dinkar Khullar AS (ADndash CPV) and

Shri AManickam JS (CPV and CPO) and the Project Director have visited the facility

Tier III Data Centre

6

MINISTRY OF EXTERNAL AFFAIRS

Welcome Aboard

Change is a fact of life and there can be no progress without change In fact many thinkers say that

that only thing constant in life is change Government service brings with it higher responsibilities

and transfers We bid farewell to our old colleagues and welcome the new ones We look forward

to benefit from their administrative experience and guidance

Shri SMKrishna during his long political career was the Speaker of the

Karnataka Legislative Assembly (1989-1992) Deputy Chief Minister of

Karnataka Member Rajya Sabha (1996-1999) Chief Minister of Karna-

taka (1999-2004) Governor of Maharashtra(2004-2008) before assuming

charge as the External Affairs Minister in May

2009

Smt Preneet Kaur assumed office of Minister of State for External Af-

fairs in May 2009 She has held several important positions in the past as

member of important Parliamentary Standing Committees

Dr Shashi Tharoor an author peace-keeper refugee worker human

rights activist Member of Parliament has assumed charge as Minister of

State for External Affairs in 2009

Shri Dinkar Khullar has taken over as Additional Secretary AD amp CPV

with effect from March 2009 Shri Khullar belongs to the 1978 batch of

the Indian Foreign Service

Shri A Manickam has taken over as Joint Secretary CPV and Chief Pass-

port Officer He belongs to the 1980 batch of the Indian Foreign Service

7

MINISTRY OF EXTERNAL AFFAIRS

Basic Computer Skills Training at Pilot Locations Synopsis

ldquoGive a person a fish and you feed him for a day Teach a person to fish and you feed him for a life-

timerdquo ndashConfucius 5th century BC

The significance and value of training has long been recognized and acknowledged Training is

essential not only to increase productivity but also to motivate and inspire participants by letting

them know the importance of their jobs and providing them with all the job related information

Training is one of the most crucial aspects of Passport Seva Project MEA in collaboration with

the TCS Change Management team has conceptualized a comprehensive 4-tier training plan focus-

ing on Basic Computer Skills Processes Application and Soft Skills The programme enables

Central Passport office employees to acquire a better understanding of the re-engineered processes

and gain familiarity with the new application

The first phase of the training programme Basic

Computer Skills was launched at Bangalore

from the 2nd March ndash 7th March 2009 This was

followed by a similar exercise at Chandigarh

from the 23rd March ndash 27th March 2009 The

prime objective of this training was to impart

knowledge along with the hands-on experience

to all the participants The training curriculum

included Computer- Hardware amp Software Ba-

sics Typing Basics amp Hotkeys Introduction to

Microsoft Office Internet amp Email Concepts

Introduction to Information Security and File

Management

The training at both the locations commenced

with a kick-off meeting wherein respective

RPOs DrNagendra Prasad (Project Director-

MEA) and MrRajneesh Chadha (Project Di-

rector-TCS) addressed the Passport office em-

ployees and introduced the TCS Training

team Thereafter TCS Training team pre-

sented their vision training objective impor-

tance of training and its benefits

8

MINISTRY OF EXTERNAL AFFAIRS

An extensive Training schedule was prepared for 3 batches each of 2 hours duration per day This

was done to ensure that sufficient time was allotted to all the topics to be covered along with

hands-on experience The batching done by respective RPOs proved helpful as it had an appropri-

ate distribution mix of experienced and novice staff This facilitated surfacing of champions who

supported others and helped them keep pace with the training

This was reflected from the advanced

level of questions being asked by the

participants during the training sessions

The fact that most of the participants

used to arrive for the training early

points to their regularity and serious-

ness towards the training This served

as a motivating factor for the TCS

Change Management Training team and

boosted their morale for future training

programmes

To facilitate the training a training kit

consisting of Training Manual pen and

notepad was distributed to all the par-

ticipants prior to Training Specially de-

signed posters on Training were put up

at the Passport office as a part of aware-

ness campaign

All the participants were extremely co-

operative enthusiastic passionate and

committed to learn

Basic Computer Skills Training at Pilot Locations Synopsis

9

MINISTRY OF EXTERNAL AFFAIRS

On the last day of training program Certificate Distribution ceremony was planned to acknowl-

edge and appreciate the participation of passport office employees Also they were requested to

give feedback and suggestions regarding the training Most of them gave positive response and

appreciated the efforts put-in by the TCS Change Management Training team This served as a

great reason for Change Management Training team to smile and carry back good memoirs of

their training experience

There was a Certificate Distribution Cere-

mony for all the participants which also

boosted their morale Participants men-

tioned that individual attention paid to the

employees had enabled them to under-

stand and learn the concepts effectively

The training generated a lot of interest and

encouraged the Passport Office employees

to take a positive step towards compe-

tency building

They are eagerly looking forward to future

training sessions on the Passport Seva Ap-

plication and Process A sustained training

program will strengthen efforts and main-

tain momentum over the long term This

has marked the beginning of a new journey

towards an era where modern technology

exists and thrives in tandem with the spirit

of service to the people of India

Basic Computer Skills Training at Pilot Locations Synopsis

10

Police Training at Bangalore

MINISTRY OF EXTERNAL AFFAIRS

Passport Seva Project is a major e-governance initiative of Government of India to provide better

services to its citizens Active participation and support from Police Department is essential for the

overall success of PSP

A comprehensive training program was carried out successfully for Police Officials at Bangalore

and Chandigarh District Police Headquarters to appraise them about the PSP initiative and make

them familiar with the Passport Seva System

A 2-day training workshop was conducted on topics

such as PSP Introduction PSP Benefits to Police

New processes and corresponding roles Information

Security and PSP Software Module

On the first day inauguration commenced with light-

ing of the Lamp by Project Director - MEA DIG

(Intelligence) RPO (Bangalore) and Col P Isaac

(General Manager TCS)

After the introductory speeches by the dignitaries

PSP training team started with the training sessions

on Overview of PSP and Introduction to Police

Training Module Since Police Personnel are re-

sponsible for checking the antecedents of the appli-

cant and at the same time are in possession of con-

fidential information a session on Information Se-

curity was conducted to highlight the importance of

keeping data secure

Thereafter PD-MEA Dr TV Nagendra Prasad and RPO (Bangalore) Mr RRavindra addressed

the participants highlighting the changes in the processes and roles in the new work environment

Subsequently DIG (Intelligence) delivered a speech and reinforced the importance of digitization

of the process and its benefits to the police personnel He assured full support from the police de-

partment

11

Police Training at Bangalore

MINISTRY OF EXTERNAL AFFAIRS

On the first day detailed discussions

were carried out with participants regard-

ing the changes in the format for Police

Verification Report and also the Person-

nel Particulars Form

On the second day Application Training

was imparted to the Police Officials

Changes in the verification process were

highlighted resulting in fruitful discus-

sions

At the end of the stipulated period discussions

were carried out for each Case Study A quiz

was also administered to the participants to

gauge their understanding of the concepts

taught This was followed by a feedback ses-

sion Participants were encouraged to share

their training experience and learnings Overall

the entire training effort was well received and

appreciated by all the participants

Participants were encouraged to share their experiences and suggestions were invited on stream-

lining the entire process

Case Studies were conducted to reinforce the concepts delivered during the training To ensure

active participation from the participants they were divided into 4 groups to facilitate smooth

sharing of ideas

12

Passport Seva Puzzle

MINISTRY OF EXTERNAL AFFAIRS

1 - Applicantrsquos identity data

3 - Identity verification report given by

Police Department

4 - Service Level Agreement

5 - Customer Service Manager

6 - New way of getting appointments

7 - Project Name

8 - Pending Passports sent to this central

back office

11 - District Passport Cell

12 - Assistant Passport Officer

2 - Office for processing and issuance of

passports

3 - Front office for the citizens

5 - Customer Care Centre

9 - Prior Approval Checklist

10 - Customer Service Executive

11 - Electronic Signature

ACROSS DOWN

Buzz words in Passport Seva

1 B

2

3

4

5 C L 6

7 P

8

9 C

F

10 S

11 12 S R

13

MINISTRY OF EXTERNAL AFFAIRS

ldquoBecause of the revolution taking place in the Information Technology field it is known to every

body that the speed of transactions have been increasing tremendously and the world is becoming

smaller in its activities But surprisingly applicants still need to wait hours together in Passport

Offices to meet their various requirements I feel the attitude of the officials in dealing with the

public should be further motivated Following words of Mahatma Gandhi helps in motivating to

serve the citizens in a better way and understand the real meaning of service for public dealing -

A Customer is the most important visitor on our premises

He is not dependent on us We are dependent on him

He is not an interruption on our work He is the purpose of it

He is not an outsider on our business He is a part of it

We are not doing him a favour by serving him

He is doing us a favour by giving us an opportunity to do so rdquo

Somanadhan PK Stenographer

Kozhikode

Your Space - Your Contributions

I wish best of luck to CPV Division and all Central Passport Office Employees

Surinder Bhagat

IFS (P)

From a Probationerrsquos Experience

I joined CPV Division in January 2009 as a part of desk attachment in the

Ministry of External Affairs This is the final part of the training of Foreign

Service Probationers before they embark upon posting abroad Working in

CPV Division is equally challenging and interesting I gained knowledge

of issues like Passport Visa and Consular matters which is a quintessential

part of any Foreign Service Officer During my stint in CPV Division I was

closely involved with the Passport Seva Project

I am confident that with the operationalization of this project the passport related services will be-

come streamlined providing comfort to the citizen besides making the job of Central Passport Of-

fice employees easier This project will transform the government service delivery mechanism

14

MINISTRY OF EXTERNAL AFFAIRS

A quiz to tickle your brain- Fill in the grid so that every row every column and every

3x3 box contains the digit 1 through 9 without repetition

Sudoku is a logic-based combinatorial number-placement puzzle The objective is to fill a 9times9

grid so that each column each row and each of the nine 3times3 boxes (also called blocks or regions)

contains the digits from 1 to 9 only one time each The puzzle setter provides a partially completed

grid

1

2

3

4

5

6

7

8

9

5 3 7

6 1 9 5

9 8 6

8 6 3

4 8 3 1

7 2 6

6 2 8

4 1 9 5

8 7 9

Play Sudoku

Health Tips

Drink 8ndash10 glasses of water everyday to stay active and fit

Add movement to life try to walk and exercise everyday

Think positively - Be Optimistic

Take time out to relax and do some stretching

exercises while work

Sleep 6-8 hours everyday

Include fresh fruits and vegetables in your diet

Laugh - Let humor enter your life

Find a way to bring joy to your life Find a way to smile and help

others smile

Believe in something studies show that people who have faith live longer

Fun Corner

15

MINISTRY OF EXTERNAL AFFAIRS

Solutions

5 3 4 6 7 8 9 1 2

6 7 2 1 9 5 3 4 8

1 9 8 3 4 2 5 6 7

8 5 9 7 6 1 4 2 3

4 2 6 8 5 3 7 9 1

7 1 3 9 2 4 8 5 6

9 6 1 5 3 7 2 8 4

2 8 7 4 1 9 6 3 5

3 4 5 2 8 6 1 7 9

Solution to Sudoku

Solution to PSP Puzzle

Buzz words in Passport Seva

1 B

I

2 P O

3 P S K

4 S

M

V

5 C A L L C E N 6 T E R

S A

T

O

7 P

M

8 C

R

K

A

P

I

E

S

9 P A C

N

S

F

10C S E

P

Y

O

11D I G I T 12A L S I G N A T U R E

P

P

T

T

O

O

E

S

M

E

V

A

16

MINISTRY OF EXTERNAL AFFAIRS

Snapshots

Joint Secretary Shri A Manickamrsquos visit to the TCS office for PSP Application Demo

Managed amp Published by TCSManaged amp Published by TCS

Project Director Dr T V Nagendra Prasadrsquos visit to the TCS office for PSP Application Demo

Page 4: Passport Patrika | July 2009

4

MINISTRY OF EXTERNAL AFFAIRS

Project UpdatesThe Story so far

Dear Colleagues

I am happy to inform you that we are on track with respect to the major milestones pertaining to

the Passport Seva Project (PSP)

There are several achievements that have been made with respect to the project such as

CIVIL WORK

Work is progressing rapidly at the Data Centre and the Central Passport Printing Facility in

Delhi

Sites have been finalized for the Passport Seva Kendras in Bangalore Mangalore Hubli

Gulbarga Chandigarh Ambala and Ludhiana

Project Milestones ndash Pilot

Milestones Achieved

Milestones Work in Progress

Milestones to be Achieved

5

Project Updates

MINISTRY OF EXTERNAL AFFAIRS

SOFTWARE

All documents capturing the passport processes finalized

First version of the software to be ready soon

Master data tables being compiled

Data migration in progress

TRAINING

Basic Computer Skills Training at Bangalore and Chandigarh Passport Office completed

successfully

Training for the Police personnel completed successfully at Bangalore

Syllabus and material for the Application Training programme being finalized and content

for Soft-skills Training has been developed

Project envisaged a Central Data Centre to be fully owned by the Ministry of External Affairs

(MEA) to be built by the Service Provider Space for the Data Centre has been provided by MEA

at Saraswati Vihar New Delhi TCS has worked hard to complete State of The Art facility as per

the schedule Once the set up is complete and certified by the third party Audit Agency (STQC) it

will be taken over by MEA as it is a strategic asset Shri Dinkar Khullar AS (ADndash CPV) and

Shri AManickam JS (CPV and CPO) and the Project Director have visited the facility

Tier III Data Centre

6

MINISTRY OF EXTERNAL AFFAIRS

Welcome Aboard

Change is a fact of life and there can be no progress without change In fact many thinkers say that

that only thing constant in life is change Government service brings with it higher responsibilities

and transfers We bid farewell to our old colleagues and welcome the new ones We look forward

to benefit from their administrative experience and guidance

Shri SMKrishna during his long political career was the Speaker of the

Karnataka Legislative Assembly (1989-1992) Deputy Chief Minister of

Karnataka Member Rajya Sabha (1996-1999) Chief Minister of Karna-

taka (1999-2004) Governor of Maharashtra(2004-2008) before assuming

charge as the External Affairs Minister in May

2009

Smt Preneet Kaur assumed office of Minister of State for External Af-

fairs in May 2009 She has held several important positions in the past as

member of important Parliamentary Standing Committees

Dr Shashi Tharoor an author peace-keeper refugee worker human

rights activist Member of Parliament has assumed charge as Minister of

State for External Affairs in 2009

Shri Dinkar Khullar has taken over as Additional Secretary AD amp CPV

with effect from March 2009 Shri Khullar belongs to the 1978 batch of

the Indian Foreign Service

Shri A Manickam has taken over as Joint Secretary CPV and Chief Pass-

port Officer He belongs to the 1980 batch of the Indian Foreign Service

7

MINISTRY OF EXTERNAL AFFAIRS

Basic Computer Skills Training at Pilot Locations Synopsis

ldquoGive a person a fish and you feed him for a day Teach a person to fish and you feed him for a life-

timerdquo ndashConfucius 5th century BC

The significance and value of training has long been recognized and acknowledged Training is

essential not only to increase productivity but also to motivate and inspire participants by letting

them know the importance of their jobs and providing them with all the job related information

Training is one of the most crucial aspects of Passport Seva Project MEA in collaboration with

the TCS Change Management team has conceptualized a comprehensive 4-tier training plan focus-

ing on Basic Computer Skills Processes Application and Soft Skills The programme enables

Central Passport office employees to acquire a better understanding of the re-engineered processes

and gain familiarity with the new application

The first phase of the training programme Basic

Computer Skills was launched at Bangalore

from the 2nd March ndash 7th March 2009 This was

followed by a similar exercise at Chandigarh

from the 23rd March ndash 27th March 2009 The

prime objective of this training was to impart

knowledge along with the hands-on experience

to all the participants The training curriculum

included Computer- Hardware amp Software Ba-

sics Typing Basics amp Hotkeys Introduction to

Microsoft Office Internet amp Email Concepts

Introduction to Information Security and File

Management

The training at both the locations commenced

with a kick-off meeting wherein respective

RPOs DrNagendra Prasad (Project Director-

MEA) and MrRajneesh Chadha (Project Di-

rector-TCS) addressed the Passport office em-

ployees and introduced the TCS Training

team Thereafter TCS Training team pre-

sented their vision training objective impor-

tance of training and its benefits

8

MINISTRY OF EXTERNAL AFFAIRS

An extensive Training schedule was prepared for 3 batches each of 2 hours duration per day This

was done to ensure that sufficient time was allotted to all the topics to be covered along with

hands-on experience The batching done by respective RPOs proved helpful as it had an appropri-

ate distribution mix of experienced and novice staff This facilitated surfacing of champions who

supported others and helped them keep pace with the training

This was reflected from the advanced

level of questions being asked by the

participants during the training sessions

The fact that most of the participants

used to arrive for the training early

points to their regularity and serious-

ness towards the training This served

as a motivating factor for the TCS

Change Management Training team and

boosted their morale for future training

programmes

To facilitate the training a training kit

consisting of Training Manual pen and

notepad was distributed to all the par-

ticipants prior to Training Specially de-

signed posters on Training were put up

at the Passport office as a part of aware-

ness campaign

All the participants were extremely co-

operative enthusiastic passionate and

committed to learn

Basic Computer Skills Training at Pilot Locations Synopsis

9

MINISTRY OF EXTERNAL AFFAIRS

On the last day of training program Certificate Distribution ceremony was planned to acknowl-

edge and appreciate the participation of passport office employees Also they were requested to

give feedback and suggestions regarding the training Most of them gave positive response and

appreciated the efforts put-in by the TCS Change Management Training team This served as a

great reason for Change Management Training team to smile and carry back good memoirs of

their training experience

There was a Certificate Distribution Cere-

mony for all the participants which also

boosted their morale Participants men-

tioned that individual attention paid to the

employees had enabled them to under-

stand and learn the concepts effectively

The training generated a lot of interest and

encouraged the Passport Office employees

to take a positive step towards compe-

tency building

They are eagerly looking forward to future

training sessions on the Passport Seva Ap-

plication and Process A sustained training

program will strengthen efforts and main-

tain momentum over the long term This

has marked the beginning of a new journey

towards an era where modern technology

exists and thrives in tandem with the spirit

of service to the people of India

Basic Computer Skills Training at Pilot Locations Synopsis

10

Police Training at Bangalore

MINISTRY OF EXTERNAL AFFAIRS

Passport Seva Project is a major e-governance initiative of Government of India to provide better

services to its citizens Active participation and support from Police Department is essential for the

overall success of PSP

A comprehensive training program was carried out successfully for Police Officials at Bangalore

and Chandigarh District Police Headquarters to appraise them about the PSP initiative and make

them familiar with the Passport Seva System

A 2-day training workshop was conducted on topics

such as PSP Introduction PSP Benefits to Police

New processes and corresponding roles Information

Security and PSP Software Module

On the first day inauguration commenced with light-

ing of the Lamp by Project Director - MEA DIG

(Intelligence) RPO (Bangalore) and Col P Isaac

(General Manager TCS)

After the introductory speeches by the dignitaries

PSP training team started with the training sessions

on Overview of PSP and Introduction to Police

Training Module Since Police Personnel are re-

sponsible for checking the antecedents of the appli-

cant and at the same time are in possession of con-

fidential information a session on Information Se-

curity was conducted to highlight the importance of

keeping data secure

Thereafter PD-MEA Dr TV Nagendra Prasad and RPO (Bangalore) Mr RRavindra addressed

the participants highlighting the changes in the processes and roles in the new work environment

Subsequently DIG (Intelligence) delivered a speech and reinforced the importance of digitization

of the process and its benefits to the police personnel He assured full support from the police de-

partment

11

Police Training at Bangalore

MINISTRY OF EXTERNAL AFFAIRS

On the first day detailed discussions

were carried out with participants regard-

ing the changes in the format for Police

Verification Report and also the Person-

nel Particulars Form

On the second day Application Training

was imparted to the Police Officials

Changes in the verification process were

highlighted resulting in fruitful discus-

sions

At the end of the stipulated period discussions

were carried out for each Case Study A quiz

was also administered to the participants to

gauge their understanding of the concepts

taught This was followed by a feedback ses-

sion Participants were encouraged to share

their training experience and learnings Overall

the entire training effort was well received and

appreciated by all the participants

Participants were encouraged to share their experiences and suggestions were invited on stream-

lining the entire process

Case Studies were conducted to reinforce the concepts delivered during the training To ensure

active participation from the participants they were divided into 4 groups to facilitate smooth

sharing of ideas

12

Passport Seva Puzzle

MINISTRY OF EXTERNAL AFFAIRS

1 - Applicantrsquos identity data

3 - Identity verification report given by

Police Department

4 - Service Level Agreement

5 - Customer Service Manager

6 - New way of getting appointments

7 - Project Name

8 - Pending Passports sent to this central

back office

11 - District Passport Cell

12 - Assistant Passport Officer

2 - Office for processing and issuance of

passports

3 - Front office for the citizens

5 - Customer Care Centre

9 - Prior Approval Checklist

10 - Customer Service Executive

11 - Electronic Signature

ACROSS DOWN

Buzz words in Passport Seva

1 B

2

3

4

5 C L 6

7 P

8

9 C

F

10 S

11 12 S R

13

MINISTRY OF EXTERNAL AFFAIRS

ldquoBecause of the revolution taking place in the Information Technology field it is known to every

body that the speed of transactions have been increasing tremendously and the world is becoming

smaller in its activities But surprisingly applicants still need to wait hours together in Passport

Offices to meet their various requirements I feel the attitude of the officials in dealing with the

public should be further motivated Following words of Mahatma Gandhi helps in motivating to

serve the citizens in a better way and understand the real meaning of service for public dealing -

A Customer is the most important visitor on our premises

He is not dependent on us We are dependent on him

He is not an interruption on our work He is the purpose of it

He is not an outsider on our business He is a part of it

We are not doing him a favour by serving him

He is doing us a favour by giving us an opportunity to do so rdquo

Somanadhan PK Stenographer

Kozhikode

Your Space - Your Contributions

I wish best of luck to CPV Division and all Central Passport Office Employees

Surinder Bhagat

IFS (P)

From a Probationerrsquos Experience

I joined CPV Division in January 2009 as a part of desk attachment in the

Ministry of External Affairs This is the final part of the training of Foreign

Service Probationers before they embark upon posting abroad Working in

CPV Division is equally challenging and interesting I gained knowledge

of issues like Passport Visa and Consular matters which is a quintessential

part of any Foreign Service Officer During my stint in CPV Division I was

closely involved with the Passport Seva Project

I am confident that with the operationalization of this project the passport related services will be-

come streamlined providing comfort to the citizen besides making the job of Central Passport Of-

fice employees easier This project will transform the government service delivery mechanism

14

MINISTRY OF EXTERNAL AFFAIRS

A quiz to tickle your brain- Fill in the grid so that every row every column and every

3x3 box contains the digit 1 through 9 without repetition

Sudoku is a logic-based combinatorial number-placement puzzle The objective is to fill a 9times9

grid so that each column each row and each of the nine 3times3 boxes (also called blocks or regions)

contains the digits from 1 to 9 only one time each The puzzle setter provides a partially completed

grid

1

2

3

4

5

6

7

8

9

5 3 7

6 1 9 5

9 8 6

8 6 3

4 8 3 1

7 2 6

6 2 8

4 1 9 5

8 7 9

Play Sudoku

Health Tips

Drink 8ndash10 glasses of water everyday to stay active and fit

Add movement to life try to walk and exercise everyday

Think positively - Be Optimistic

Take time out to relax and do some stretching

exercises while work

Sleep 6-8 hours everyday

Include fresh fruits and vegetables in your diet

Laugh - Let humor enter your life

Find a way to bring joy to your life Find a way to smile and help

others smile

Believe in something studies show that people who have faith live longer

Fun Corner

15

MINISTRY OF EXTERNAL AFFAIRS

Solutions

5 3 4 6 7 8 9 1 2

6 7 2 1 9 5 3 4 8

1 9 8 3 4 2 5 6 7

8 5 9 7 6 1 4 2 3

4 2 6 8 5 3 7 9 1

7 1 3 9 2 4 8 5 6

9 6 1 5 3 7 2 8 4

2 8 7 4 1 9 6 3 5

3 4 5 2 8 6 1 7 9

Solution to Sudoku

Solution to PSP Puzzle

Buzz words in Passport Seva

1 B

I

2 P O

3 P S K

4 S

M

V

5 C A L L C E N 6 T E R

S A

T

O

7 P

M

8 C

R

K

A

P

I

E

S

9 P A C

N

S

F

10C S E

P

Y

O

11D I G I T 12A L S I G N A T U R E

P

P

T

T

O

O

E

S

M

E

V

A

16

MINISTRY OF EXTERNAL AFFAIRS

Snapshots

Joint Secretary Shri A Manickamrsquos visit to the TCS office for PSP Application Demo

Managed amp Published by TCSManaged amp Published by TCS

Project Director Dr T V Nagendra Prasadrsquos visit to the TCS office for PSP Application Demo

Page 5: Passport Patrika | July 2009

5

Project Updates

MINISTRY OF EXTERNAL AFFAIRS

SOFTWARE

All documents capturing the passport processes finalized

First version of the software to be ready soon

Master data tables being compiled

Data migration in progress

TRAINING

Basic Computer Skills Training at Bangalore and Chandigarh Passport Office completed

successfully

Training for the Police personnel completed successfully at Bangalore

Syllabus and material for the Application Training programme being finalized and content

for Soft-skills Training has been developed

Project envisaged a Central Data Centre to be fully owned by the Ministry of External Affairs

(MEA) to be built by the Service Provider Space for the Data Centre has been provided by MEA

at Saraswati Vihar New Delhi TCS has worked hard to complete State of The Art facility as per

the schedule Once the set up is complete and certified by the third party Audit Agency (STQC) it

will be taken over by MEA as it is a strategic asset Shri Dinkar Khullar AS (ADndash CPV) and

Shri AManickam JS (CPV and CPO) and the Project Director have visited the facility

Tier III Data Centre

6

MINISTRY OF EXTERNAL AFFAIRS

Welcome Aboard

Change is a fact of life and there can be no progress without change In fact many thinkers say that

that only thing constant in life is change Government service brings with it higher responsibilities

and transfers We bid farewell to our old colleagues and welcome the new ones We look forward

to benefit from their administrative experience and guidance

Shri SMKrishna during his long political career was the Speaker of the

Karnataka Legislative Assembly (1989-1992) Deputy Chief Minister of

Karnataka Member Rajya Sabha (1996-1999) Chief Minister of Karna-

taka (1999-2004) Governor of Maharashtra(2004-2008) before assuming

charge as the External Affairs Minister in May

2009

Smt Preneet Kaur assumed office of Minister of State for External Af-

fairs in May 2009 She has held several important positions in the past as

member of important Parliamentary Standing Committees

Dr Shashi Tharoor an author peace-keeper refugee worker human

rights activist Member of Parliament has assumed charge as Minister of

State for External Affairs in 2009

Shri Dinkar Khullar has taken over as Additional Secretary AD amp CPV

with effect from March 2009 Shri Khullar belongs to the 1978 batch of

the Indian Foreign Service

Shri A Manickam has taken over as Joint Secretary CPV and Chief Pass-

port Officer He belongs to the 1980 batch of the Indian Foreign Service

7

MINISTRY OF EXTERNAL AFFAIRS

Basic Computer Skills Training at Pilot Locations Synopsis

ldquoGive a person a fish and you feed him for a day Teach a person to fish and you feed him for a life-

timerdquo ndashConfucius 5th century BC

The significance and value of training has long been recognized and acknowledged Training is

essential not only to increase productivity but also to motivate and inspire participants by letting

them know the importance of their jobs and providing them with all the job related information

Training is one of the most crucial aspects of Passport Seva Project MEA in collaboration with

the TCS Change Management team has conceptualized a comprehensive 4-tier training plan focus-

ing on Basic Computer Skills Processes Application and Soft Skills The programme enables

Central Passport office employees to acquire a better understanding of the re-engineered processes

and gain familiarity with the new application

The first phase of the training programme Basic

Computer Skills was launched at Bangalore

from the 2nd March ndash 7th March 2009 This was

followed by a similar exercise at Chandigarh

from the 23rd March ndash 27th March 2009 The

prime objective of this training was to impart

knowledge along with the hands-on experience

to all the participants The training curriculum

included Computer- Hardware amp Software Ba-

sics Typing Basics amp Hotkeys Introduction to

Microsoft Office Internet amp Email Concepts

Introduction to Information Security and File

Management

The training at both the locations commenced

with a kick-off meeting wherein respective

RPOs DrNagendra Prasad (Project Director-

MEA) and MrRajneesh Chadha (Project Di-

rector-TCS) addressed the Passport office em-

ployees and introduced the TCS Training

team Thereafter TCS Training team pre-

sented their vision training objective impor-

tance of training and its benefits

8

MINISTRY OF EXTERNAL AFFAIRS

An extensive Training schedule was prepared for 3 batches each of 2 hours duration per day This

was done to ensure that sufficient time was allotted to all the topics to be covered along with

hands-on experience The batching done by respective RPOs proved helpful as it had an appropri-

ate distribution mix of experienced and novice staff This facilitated surfacing of champions who

supported others and helped them keep pace with the training

This was reflected from the advanced

level of questions being asked by the

participants during the training sessions

The fact that most of the participants

used to arrive for the training early

points to their regularity and serious-

ness towards the training This served

as a motivating factor for the TCS

Change Management Training team and

boosted their morale for future training

programmes

To facilitate the training a training kit

consisting of Training Manual pen and

notepad was distributed to all the par-

ticipants prior to Training Specially de-

signed posters on Training were put up

at the Passport office as a part of aware-

ness campaign

All the participants were extremely co-

operative enthusiastic passionate and

committed to learn

Basic Computer Skills Training at Pilot Locations Synopsis

9

MINISTRY OF EXTERNAL AFFAIRS

On the last day of training program Certificate Distribution ceremony was planned to acknowl-

edge and appreciate the participation of passport office employees Also they were requested to

give feedback and suggestions regarding the training Most of them gave positive response and

appreciated the efforts put-in by the TCS Change Management Training team This served as a

great reason for Change Management Training team to smile and carry back good memoirs of

their training experience

There was a Certificate Distribution Cere-

mony for all the participants which also

boosted their morale Participants men-

tioned that individual attention paid to the

employees had enabled them to under-

stand and learn the concepts effectively

The training generated a lot of interest and

encouraged the Passport Office employees

to take a positive step towards compe-

tency building

They are eagerly looking forward to future

training sessions on the Passport Seva Ap-

plication and Process A sustained training

program will strengthen efforts and main-

tain momentum over the long term This

has marked the beginning of a new journey

towards an era where modern technology

exists and thrives in tandem with the spirit

of service to the people of India

Basic Computer Skills Training at Pilot Locations Synopsis

10

Police Training at Bangalore

MINISTRY OF EXTERNAL AFFAIRS

Passport Seva Project is a major e-governance initiative of Government of India to provide better

services to its citizens Active participation and support from Police Department is essential for the

overall success of PSP

A comprehensive training program was carried out successfully for Police Officials at Bangalore

and Chandigarh District Police Headquarters to appraise them about the PSP initiative and make

them familiar with the Passport Seva System

A 2-day training workshop was conducted on topics

such as PSP Introduction PSP Benefits to Police

New processes and corresponding roles Information

Security and PSP Software Module

On the first day inauguration commenced with light-

ing of the Lamp by Project Director - MEA DIG

(Intelligence) RPO (Bangalore) and Col P Isaac

(General Manager TCS)

After the introductory speeches by the dignitaries

PSP training team started with the training sessions

on Overview of PSP and Introduction to Police

Training Module Since Police Personnel are re-

sponsible for checking the antecedents of the appli-

cant and at the same time are in possession of con-

fidential information a session on Information Se-

curity was conducted to highlight the importance of

keeping data secure

Thereafter PD-MEA Dr TV Nagendra Prasad and RPO (Bangalore) Mr RRavindra addressed

the participants highlighting the changes in the processes and roles in the new work environment

Subsequently DIG (Intelligence) delivered a speech and reinforced the importance of digitization

of the process and its benefits to the police personnel He assured full support from the police de-

partment

11

Police Training at Bangalore

MINISTRY OF EXTERNAL AFFAIRS

On the first day detailed discussions

were carried out with participants regard-

ing the changes in the format for Police

Verification Report and also the Person-

nel Particulars Form

On the second day Application Training

was imparted to the Police Officials

Changes in the verification process were

highlighted resulting in fruitful discus-

sions

At the end of the stipulated period discussions

were carried out for each Case Study A quiz

was also administered to the participants to

gauge their understanding of the concepts

taught This was followed by a feedback ses-

sion Participants were encouraged to share

their training experience and learnings Overall

the entire training effort was well received and

appreciated by all the participants

Participants were encouraged to share their experiences and suggestions were invited on stream-

lining the entire process

Case Studies were conducted to reinforce the concepts delivered during the training To ensure

active participation from the participants they were divided into 4 groups to facilitate smooth

sharing of ideas

12

Passport Seva Puzzle

MINISTRY OF EXTERNAL AFFAIRS

1 - Applicantrsquos identity data

3 - Identity verification report given by

Police Department

4 - Service Level Agreement

5 - Customer Service Manager

6 - New way of getting appointments

7 - Project Name

8 - Pending Passports sent to this central

back office

11 - District Passport Cell

12 - Assistant Passport Officer

2 - Office for processing and issuance of

passports

3 - Front office for the citizens

5 - Customer Care Centre

9 - Prior Approval Checklist

10 - Customer Service Executive

11 - Electronic Signature

ACROSS DOWN

Buzz words in Passport Seva

1 B

2

3

4

5 C L 6

7 P

8

9 C

F

10 S

11 12 S R

13

MINISTRY OF EXTERNAL AFFAIRS

ldquoBecause of the revolution taking place in the Information Technology field it is known to every

body that the speed of transactions have been increasing tremendously and the world is becoming

smaller in its activities But surprisingly applicants still need to wait hours together in Passport

Offices to meet their various requirements I feel the attitude of the officials in dealing with the

public should be further motivated Following words of Mahatma Gandhi helps in motivating to

serve the citizens in a better way and understand the real meaning of service for public dealing -

A Customer is the most important visitor on our premises

He is not dependent on us We are dependent on him

He is not an interruption on our work He is the purpose of it

He is not an outsider on our business He is a part of it

We are not doing him a favour by serving him

He is doing us a favour by giving us an opportunity to do so rdquo

Somanadhan PK Stenographer

Kozhikode

Your Space - Your Contributions

I wish best of luck to CPV Division and all Central Passport Office Employees

Surinder Bhagat

IFS (P)

From a Probationerrsquos Experience

I joined CPV Division in January 2009 as a part of desk attachment in the

Ministry of External Affairs This is the final part of the training of Foreign

Service Probationers before they embark upon posting abroad Working in

CPV Division is equally challenging and interesting I gained knowledge

of issues like Passport Visa and Consular matters which is a quintessential

part of any Foreign Service Officer During my stint in CPV Division I was

closely involved with the Passport Seva Project

I am confident that with the operationalization of this project the passport related services will be-

come streamlined providing comfort to the citizen besides making the job of Central Passport Of-

fice employees easier This project will transform the government service delivery mechanism

14

MINISTRY OF EXTERNAL AFFAIRS

A quiz to tickle your brain- Fill in the grid so that every row every column and every

3x3 box contains the digit 1 through 9 without repetition

Sudoku is a logic-based combinatorial number-placement puzzle The objective is to fill a 9times9

grid so that each column each row and each of the nine 3times3 boxes (also called blocks or regions)

contains the digits from 1 to 9 only one time each The puzzle setter provides a partially completed

grid

1

2

3

4

5

6

7

8

9

5 3 7

6 1 9 5

9 8 6

8 6 3

4 8 3 1

7 2 6

6 2 8

4 1 9 5

8 7 9

Play Sudoku

Health Tips

Drink 8ndash10 glasses of water everyday to stay active and fit

Add movement to life try to walk and exercise everyday

Think positively - Be Optimistic

Take time out to relax and do some stretching

exercises while work

Sleep 6-8 hours everyday

Include fresh fruits and vegetables in your diet

Laugh - Let humor enter your life

Find a way to bring joy to your life Find a way to smile and help

others smile

Believe in something studies show that people who have faith live longer

Fun Corner

15

MINISTRY OF EXTERNAL AFFAIRS

Solutions

5 3 4 6 7 8 9 1 2

6 7 2 1 9 5 3 4 8

1 9 8 3 4 2 5 6 7

8 5 9 7 6 1 4 2 3

4 2 6 8 5 3 7 9 1

7 1 3 9 2 4 8 5 6

9 6 1 5 3 7 2 8 4

2 8 7 4 1 9 6 3 5

3 4 5 2 8 6 1 7 9

Solution to Sudoku

Solution to PSP Puzzle

Buzz words in Passport Seva

1 B

I

2 P O

3 P S K

4 S

M

V

5 C A L L C E N 6 T E R

S A

T

O

7 P

M

8 C

R

K

A

P

I

E

S

9 P A C

N

S

F

10C S E

P

Y

O

11D I G I T 12A L S I G N A T U R E

P

P

T

T

O

O

E

S

M

E

V

A

16

MINISTRY OF EXTERNAL AFFAIRS

Snapshots

Joint Secretary Shri A Manickamrsquos visit to the TCS office for PSP Application Demo

Managed amp Published by TCSManaged amp Published by TCS

Project Director Dr T V Nagendra Prasadrsquos visit to the TCS office for PSP Application Demo

Page 6: Passport Patrika | July 2009

6

MINISTRY OF EXTERNAL AFFAIRS

Welcome Aboard

Change is a fact of life and there can be no progress without change In fact many thinkers say that

that only thing constant in life is change Government service brings with it higher responsibilities

and transfers We bid farewell to our old colleagues and welcome the new ones We look forward

to benefit from their administrative experience and guidance

Shri SMKrishna during his long political career was the Speaker of the

Karnataka Legislative Assembly (1989-1992) Deputy Chief Minister of

Karnataka Member Rajya Sabha (1996-1999) Chief Minister of Karna-

taka (1999-2004) Governor of Maharashtra(2004-2008) before assuming

charge as the External Affairs Minister in May

2009

Smt Preneet Kaur assumed office of Minister of State for External Af-

fairs in May 2009 She has held several important positions in the past as

member of important Parliamentary Standing Committees

Dr Shashi Tharoor an author peace-keeper refugee worker human

rights activist Member of Parliament has assumed charge as Minister of

State for External Affairs in 2009

Shri Dinkar Khullar has taken over as Additional Secretary AD amp CPV

with effect from March 2009 Shri Khullar belongs to the 1978 batch of

the Indian Foreign Service

Shri A Manickam has taken over as Joint Secretary CPV and Chief Pass-

port Officer He belongs to the 1980 batch of the Indian Foreign Service

7

MINISTRY OF EXTERNAL AFFAIRS

Basic Computer Skills Training at Pilot Locations Synopsis

ldquoGive a person a fish and you feed him for a day Teach a person to fish and you feed him for a life-

timerdquo ndashConfucius 5th century BC

The significance and value of training has long been recognized and acknowledged Training is

essential not only to increase productivity but also to motivate and inspire participants by letting

them know the importance of their jobs and providing them with all the job related information

Training is one of the most crucial aspects of Passport Seva Project MEA in collaboration with

the TCS Change Management team has conceptualized a comprehensive 4-tier training plan focus-

ing on Basic Computer Skills Processes Application and Soft Skills The programme enables

Central Passport office employees to acquire a better understanding of the re-engineered processes

and gain familiarity with the new application

The first phase of the training programme Basic

Computer Skills was launched at Bangalore

from the 2nd March ndash 7th March 2009 This was

followed by a similar exercise at Chandigarh

from the 23rd March ndash 27th March 2009 The

prime objective of this training was to impart

knowledge along with the hands-on experience

to all the participants The training curriculum

included Computer- Hardware amp Software Ba-

sics Typing Basics amp Hotkeys Introduction to

Microsoft Office Internet amp Email Concepts

Introduction to Information Security and File

Management

The training at both the locations commenced

with a kick-off meeting wherein respective

RPOs DrNagendra Prasad (Project Director-

MEA) and MrRajneesh Chadha (Project Di-

rector-TCS) addressed the Passport office em-

ployees and introduced the TCS Training

team Thereafter TCS Training team pre-

sented their vision training objective impor-

tance of training and its benefits

8

MINISTRY OF EXTERNAL AFFAIRS

An extensive Training schedule was prepared for 3 batches each of 2 hours duration per day This

was done to ensure that sufficient time was allotted to all the topics to be covered along with

hands-on experience The batching done by respective RPOs proved helpful as it had an appropri-

ate distribution mix of experienced and novice staff This facilitated surfacing of champions who

supported others and helped them keep pace with the training

This was reflected from the advanced

level of questions being asked by the

participants during the training sessions

The fact that most of the participants

used to arrive for the training early

points to their regularity and serious-

ness towards the training This served

as a motivating factor for the TCS

Change Management Training team and

boosted their morale for future training

programmes

To facilitate the training a training kit

consisting of Training Manual pen and

notepad was distributed to all the par-

ticipants prior to Training Specially de-

signed posters on Training were put up

at the Passport office as a part of aware-

ness campaign

All the participants were extremely co-

operative enthusiastic passionate and

committed to learn

Basic Computer Skills Training at Pilot Locations Synopsis

9

MINISTRY OF EXTERNAL AFFAIRS

On the last day of training program Certificate Distribution ceremony was planned to acknowl-

edge and appreciate the participation of passport office employees Also they were requested to

give feedback and suggestions regarding the training Most of them gave positive response and

appreciated the efforts put-in by the TCS Change Management Training team This served as a

great reason for Change Management Training team to smile and carry back good memoirs of

their training experience

There was a Certificate Distribution Cere-

mony for all the participants which also

boosted their morale Participants men-

tioned that individual attention paid to the

employees had enabled them to under-

stand and learn the concepts effectively

The training generated a lot of interest and

encouraged the Passport Office employees

to take a positive step towards compe-

tency building

They are eagerly looking forward to future

training sessions on the Passport Seva Ap-

plication and Process A sustained training

program will strengthen efforts and main-

tain momentum over the long term This

has marked the beginning of a new journey

towards an era where modern technology

exists and thrives in tandem with the spirit

of service to the people of India

Basic Computer Skills Training at Pilot Locations Synopsis

10

Police Training at Bangalore

MINISTRY OF EXTERNAL AFFAIRS

Passport Seva Project is a major e-governance initiative of Government of India to provide better

services to its citizens Active participation and support from Police Department is essential for the

overall success of PSP

A comprehensive training program was carried out successfully for Police Officials at Bangalore

and Chandigarh District Police Headquarters to appraise them about the PSP initiative and make

them familiar with the Passport Seva System

A 2-day training workshop was conducted on topics

such as PSP Introduction PSP Benefits to Police

New processes and corresponding roles Information

Security and PSP Software Module

On the first day inauguration commenced with light-

ing of the Lamp by Project Director - MEA DIG

(Intelligence) RPO (Bangalore) and Col P Isaac

(General Manager TCS)

After the introductory speeches by the dignitaries

PSP training team started with the training sessions

on Overview of PSP and Introduction to Police

Training Module Since Police Personnel are re-

sponsible for checking the antecedents of the appli-

cant and at the same time are in possession of con-

fidential information a session on Information Se-

curity was conducted to highlight the importance of

keeping data secure

Thereafter PD-MEA Dr TV Nagendra Prasad and RPO (Bangalore) Mr RRavindra addressed

the participants highlighting the changes in the processes and roles in the new work environment

Subsequently DIG (Intelligence) delivered a speech and reinforced the importance of digitization

of the process and its benefits to the police personnel He assured full support from the police de-

partment

11

Police Training at Bangalore

MINISTRY OF EXTERNAL AFFAIRS

On the first day detailed discussions

were carried out with participants regard-

ing the changes in the format for Police

Verification Report and also the Person-

nel Particulars Form

On the second day Application Training

was imparted to the Police Officials

Changes in the verification process were

highlighted resulting in fruitful discus-

sions

At the end of the stipulated period discussions

were carried out for each Case Study A quiz

was also administered to the participants to

gauge their understanding of the concepts

taught This was followed by a feedback ses-

sion Participants were encouraged to share

their training experience and learnings Overall

the entire training effort was well received and

appreciated by all the participants

Participants were encouraged to share their experiences and suggestions were invited on stream-

lining the entire process

Case Studies were conducted to reinforce the concepts delivered during the training To ensure

active participation from the participants they were divided into 4 groups to facilitate smooth

sharing of ideas

12

Passport Seva Puzzle

MINISTRY OF EXTERNAL AFFAIRS

1 - Applicantrsquos identity data

3 - Identity verification report given by

Police Department

4 - Service Level Agreement

5 - Customer Service Manager

6 - New way of getting appointments

7 - Project Name

8 - Pending Passports sent to this central

back office

11 - District Passport Cell

12 - Assistant Passport Officer

2 - Office for processing and issuance of

passports

3 - Front office for the citizens

5 - Customer Care Centre

9 - Prior Approval Checklist

10 - Customer Service Executive

11 - Electronic Signature

ACROSS DOWN

Buzz words in Passport Seva

1 B

2

3

4

5 C L 6

7 P

8

9 C

F

10 S

11 12 S R

13

MINISTRY OF EXTERNAL AFFAIRS

ldquoBecause of the revolution taking place in the Information Technology field it is known to every

body that the speed of transactions have been increasing tremendously and the world is becoming

smaller in its activities But surprisingly applicants still need to wait hours together in Passport

Offices to meet their various requirements I feel the attitude of the officials in dealing with the

public should be further motivated Following words of Mahatma Gandhi helps in motivating to

serve the citizens in a better way and understand the real meaning of service for public dealing -

A Customer is the most important visitor on our premises

He is not dependent on us We are dependent on him

He is not an interruption on our work He is the purpose of it

He is not an outsider on our business He is a part of it

We are not doing him a favour by serving him

He is doing us a favour by giving us an opportunity to do so rdquo

Somanadhan PK Stenographer

Kozhikode

Your Space - Your Contributions

I wish best of luck to CPV Division and all Central Passport Office Employees

Surinder Bhagat

IFS (P)

From a Probationerrsquos Experience

I joined CPV Division in January 2009 as a part of desk attachment in the

Ministry of External Affairs This is the final part of the training of Foreign

Service Probationers before they embark upon posting abroad Working in

CPV Division is equally challenging and interesting I gained knowledge

of issues like Passport Visa and Consular matters which is a quintessential

part of any Foreign Service Officer During my stint in CPV Division I was

closely involved with the Passport Seva Project

I am confident that with the operationalization of this project the passport related services will be-

come streamlined providing comfort to the citizen besides making the job of Central Passport Of-

fice employees easier This project will transform the government service delivery mechanism

14

MINISTRY OF EXTERNAL AFFAIRS

A quiz to tickle your brain- Fill in the grid so that every row every column and every

3x3 box contains the digit 1 through 9 without repetition

Sudoku is a logic-based combinatorial number-placement puzzle The objective is to fill a 9times9

grid so that each column each row and each of the nine 3times3 boxes (also called blocks or regions)

contains the digits from 1 to 9 only one time each The puzzle setter provides a partially completed

grid

1

2

3

4

5

6

7

8

9

5 3 7

6 1 9 5

9 8 6

8 6 3

4 8 3 1

7 2 6

6 2 8

4 1 9 5

8 7 9

Play Sudoku

Health Tips

Drink 8ndash10 glasses of water everyday to stay active and fit

Add movement to life try to walk and exercise everyday

Think positively - Be Optimistic

Take time out to relax and do some stretching

exercises while work

Sleep 6-8 hours everyday

Include fresh fruits and vegetables in your diet

Laugh - Let humor enter your life

Find a way to bring joy to your life Find a way to smile and help

others smile

Believe in something studies show that people who have faith live longer

Fun Corner

15

MINISTRY OF EXTERNAL AFFAIRS

Solutions

5 3 4 6 7 8 9 1 2

6 7 2 1 9 5 3 4 8

1 9 8 3 4 2 5 6 7

8 5 9 7 6 1 4 2 3

4 2 6 8 5 3 7 9 1

7 1 3 9 2 4 8 5 6

9 6 1 5 3 7 2 8 4

2 8 7 4 1 9 6 3 5

3 4 5 2 8 6 1 7 9

Solution to Sudoku

Solution to PSP Puzzle

Buzz words in Passport Seva

1 B

I

2 P O

3 P S K

4 S

M

V

5 C A L L C E N 6 T E R

S A

T

O

7 P

M

8 C

R

K

A

P

I

E

S

9 P A C

N

S

F

10C S E

P

Y

O

11D I G I T 12A L S I G N A T U R E

P

P

T

T

O

O

E

S

M

E

V

A

16

MINISTRY OF EXTERNAL AFFAIRS

Snapshots

Joint Secretary Shri A Manickamrsquos visit to the TCS office for PSP Application Demo

Managed amp Published by TCSManaged amp Published by TCS

Project Director Dr T V Nagendra Prasadrsquos visit to the TCS office for PSP Application Demo

Page 7: Passport Patrika | July 2009

7

MINISTRY OF EXTERNAL AFFAIRS

Basic Computer Skills Training at Pilot Locations Synopsis

ldquoGive a person a fish and you feed him for a day Teach a person to fish and you feed him for a life-

timerdquo ndashConfucius 5th century BC

The significance and value of training has long been recognized and acknowledged Training is

essential not only to increase productivity but also to motivate and inspire participants by letting

them know the importance of their jobs and providing them with all the job related information

Training is one of the most crucial aspects of Passport Seva Project MEA in collaboration with

the TCS Change Management team has conceptualized a comprehensive 4-tier training plan focus-

ing on Basic Computer Skills Processes Application and Soft Skills The programme enables

Central Passport office employees to acquire a better understanding of the re-engineered processes

and gain familiarity with the new application

The first phase of the training programme Basic

Computer Skills was launched at Bangalore

from the 2nd March ndash 7th March 2009 This was

followed by a similar exercise at Chandigarh

from the 23rd March ndash 27th March 2009 The

prime objective of this training was to impart

knowledge along with the hands-on experience

to all the participants The training curriculum

included Computer- Hardware amp Software Ba-

sics Typing Basics amp Hotkeys Introduction to

Microsoft Office Internet amp Email Concepts

Introduction to Information Security and File

Management

The training at both the locations commenced

with a kick-off meeting wherein respective

RPOs DrNagendra Prasad (Project Director-

MEA) and MrRajneesh Chadha (Project Di-

rector-TCS) addressed the Passport office em-

ployees and introduced the TCS Training

team Thereafter TCS Training team pre-

sented their vision training objective impor-

tance of training and its benefits

8

MINISTRY OF EXTERNAL AFFAIRS

An extensive Training schedule was prepared for 3 batches each of 2 hours duration per day This

was done to ensure that sufficient time was allotted to all the topics to be covered along with

hands-on experience The batching done by respective RPOs proved helpful as it had an appropri-

ate distribution mix of experienced and novice staff This facilitated surfacing of champions who

supported others and helped them keep pace with the training

This was reflected from the advanced

level of questions being asked by the

participants during the training sessions

The fact that most of the participants

used to arrive for the training early

points to their regularity and serious-

ness towards the training This served

as a motivating factor for the TCS

Change Management Training team and

boosted their morale for future training

programmes

To facilitate the training a training kit

consisting of Training Manual pen and

notepad was distributed to all the par-

ticipants prior to Training Specially de-

signed posters on Training were put up

at the Passport office as a part of aware-

ness campaign

All the participants were extremely co-

operative enthusiastic passionate and

committed to learn

Basic Computer Skills Training at Pilot Locations Synopsis

9

MINISTRY OF EXTERNAL AFFAIRS

On the last day of training program Certificate Distribution ceremony was planned to acknowl-

edge and appreciate the participation of passport office employees Also they were requested to

give feedback and suggestions regarding the training Most of them gave positive response and

appreciated the efforts put-in by the TCS Change Management Training team This served as a

great reason for Change Management Training team to smile and carry back good memoirs of

their training experience

There was a Certificate Distribution Cere-

mony for all the participants which also

boosted their morale Participants men-

tioned that individual attention paid to the

employees had enabled them to under-

stand and learn the concepts effectively

The training generated a lot of interest and

encouraged the Passport Office employees

to take a positive step towards compe-

tency building

They are eagerly looking forward to future

training sessions on the Passport Seva Ap-

plication and Process A sustained training

program will strengthen efforts and main-

tain momentum over the long term This

has marked the beginning of a new journey

towards an era where modern technology

exists and thrives in tandem with the spirit

of service to the people of India

Basic Computer Skills Training at Pilot Locations Synopsis

10

Police Training at Bangalore

MINISTRY OF EXTERNAL AFFAIRS

Passport Seva Project is a major e-governance initiative of Government of India to provide better

services to its citizens Active participation and support from Police Department is essential for the

overall success of PSP

A comprehensive training program was carried out successfully for Police Officials at Bangalore

and Chandigarh District Police Headquarters to appraise them about the PSP initiative and make

them familiar with the Passport Seva System

A 2-day training workshop was conducted on topics

such as PSP Introduction PSP Benefits to Police

New processes and corresponding roles Information

Security and PSP Software Module

On the first day inauguration commenced with light-

ing of the Lamp by Project Director - MEA DIG

(Intelligence) RPO (Bangalore) and Col P Isaac

(General Manager TCS)

After the introductory speeches by the dignitaries

PSP training team started with the training sessions

on Overview of PSP and Introduction to Police

Training Module Since Police Personnel are re-

sponsible for checking the antecedents of the appli-

cant and at the same time are in possession of con-

fidential information a session on Information Se-

curity was conducted to highlight the importance of

keeping data secure

Thereafter PD-MEA Dr TV Nagendra Prasad and RPO (Bangalore) Mr RRavindra addressed

the participants highlighting the changes in the processes and roles in the new work environment

Subsequently DIG (Intelligence) delivered a speech and reinforced the importance of digitization

of the process and its benefits to the police personnel He assured full support from the police de-

partment

11

Police Training at Bangalore

MINISTRY OF EXTERNAL AFFAIRS

On the first day detailed discussions

were carried out with participants regard-

ing the changes in the format for Police

Verification Report and also the Person-

nel Particulars Form

On the second day Application Training

was imparted to the Police Officials

Changes in the verification process were

highlighted resulting in fruitful discus-

sions

At the end of the stipulated period discussions

were carried out for each Case Study A quiz

was also administered to the participants to

gauge their understanding of the concepts

taught This was followed by a feedback ses-

sion Participants were encouraged to share

their training experience and learnings Overall

the entire training effort was well received and

appreciated by all the participants

Participants were encouraged to share their experiences and suggestions were invited on stream-

lining the entire process

Case Studies were conducted to reinforce the concepts delivered during the training To ensure

active participation from the participants they were divided into 4 groups to facilitate smooth

sharing of ideas

12

Passport Seva Puzzle

MINISTRY OF EXTERNAL AFFAIRS

1 - Applicantrsquos identity data

3 - Identity verification report given by

Police Department

4 - Service Level Agreement

5 - Customer Service Manager

6 - New way of getting appointments

7 - Project Name

8 - Pending Passports sent to this central

back office

11 - District Passport Cell

12 - Assistant Passport Officer

2 - Office for processing and issuance of

passports

3 - Front office for the citizens

5 - Customer Care Centre

9 - Prior Approval Checklist

10 - Customer Service Executive

11 - Electronic Signature

ACROSS DOWN

Buzz words in Passport Seva

1 B

2

3

4

5 C L 6

7 P

8

9 C

F

10 S

11 12 S R

13

MINISTRY OF EXTERNAL AFFAIRS

ldquoBecause of the revolution taking place in the Information Technology field it is known to every

body that the speed of transactions have been increasing tremendously and the world is becoming

smaller in its activities But surprisingly applicants still need to wait hours together in Passport

Offices to meet their various requirements I feel the attitude of the officials in dealing with the

public should be further motivated Following words of Mahatma Gandhi helps in motivating to

serve the citizens in a better way and understand the real meaning of service for public dealing -

A Customer is the most important visitor on our premises

He is not dependent on us We are dependent on him

He is not an interruption on our work He is the purpose of it

He is not an outsider on our business He is a part of it

We are not doing him a favour by serving him

He is doing us a favour by giving us an opportunity to do so rdquo

Somanadhan PK Stenographer

Kozhikode

Your Space - Your Contributions

I wish best of luck to CPV Division and all Central Passport Office Employees

Surinder Bhagat

IFS (P)

From a Probationerrsquos Experience

I joined CPV Division in January 2009 as a part of desk attachment in the

Ministry of External Affairs This is the final part of the training of Foreign

Service Probationers before they embark upon posting abroad Working in

CPV Division is equally challenging and interesting I gained knowledge

of issues like Passport Visa and Consular matters which is a quintessential

part of any Foreign Service Officer During my stint in CPV Division I was

closely involved with the Passport Seva Project

I am confident that with the operationalization of this project the passport related services will be-

come streamlined providing comfort to the citizen besides making the job of Central Passport Of-

fice employees easier This project will transform the government service delivery mechanism

14

MINISTRY OF EXTERNAL AFFAIRS

A quiz to tickle your brain- Fill in the grid so that every row every column and every

3x3 box contains the digit 1 through 9 without repetition

Sudoku is a logic-based combinatorial number-placement puzzle The objective is to fill a 9times9

grid so that each column each row and each of the nine 3times3 boxes (also called blocks or regions)

contains the digits from 1 to 9 only one time each The puzzle setter provides a partially completed

grid

1

2

3

4

5

6

7

8

9

5 3 7

6 1 9 5

9 8 6

8 6 3

4 8 3 1

7 2 6

6 2 8

4 1 9 5

8 7 9

Play Sudoku

Health Tips

Drink 8ndash10 glasses of water everyday to stay active and fit

Add movement to life try to walk and exercise everyday

Think positively - Be Optimistic

Take time out to relax and do some stretching

exercises while work

Sleep 6-8 hours everyday

Include fresh fruits and vegetables in your diet

Laugh - Let humor enter your life

Find a way to bring joy to your life Find a way to smile and help

others smile

Believe in something studies show that people who have faith live longer

Fun Corner

15

MINISTRY OF EXTERNAL AFFAIRS

Solutions

5 3 4 6 7 8 9 1 2

6 7 2 1 9 5 3 4 8

1 9 8 3 4 2 5 6 7

8 5 9 7 6 1 4 2 3

4 2 6 8 5 3 7 9 1

7 1 3 9 2 4 8 5 6

9 6 1 5 3 7 2 8 4

2 8 7 4 1 9 6 3 5

3 4 5 2 8 6 1 7 9

Solution to Sudoku

Solution to PSP Puzzle

Buzz words in Passport Seva

1 B

I

2 P O

3 P S K

4 S

M

V

5 C A L L C E N 6 T E R

S A

T

O

7 P

M

8 C

R

K

A

P

I

E

S

9 P A C

N

S

F

10C S E

P

Y

O

11D I G I T 12A L S I G N A T U R E

P

P

T

T

O

O

E

S

M

E

V

A

16

MINISTRY OF EXTERNAL AFFAIRS

Snapshots

Joint Secretary Shri A Manickamrsquos visit to the TCS office for PSP Application Demo

Managed amp Published by TCSManaged amp Published by TCS

Project Director Dr T V Nagendra Prasadrsquos visit to the TCS office for PSP Application Demo

Page 8: Passport Patrika | July 2009

8

MINISTRY OF EXTERNAL AFFAIRS

An extensive Training schedule was prepared for 3 batches each of 2 hours duration per day This

was done to ensure that sufficient time was allotted to all the topics to be covered along with

hands-on experience The batching done by respective RPOs proved helpful as it had an appropri-

ate distribution mix of experienced and novice staff This facilitated surfacing of champions who

supported others and helped them keep pace with the training

This was reflected from the advanced

level of questions being asked by the

participants during the training sessions

The fact that most of the participants

used to arrive for the training early

points to their regularity and serious-

ness towards the training This served

as a motivating factor for the TCS

Change Management Training team and

boosted their morale for future training

programmes

To facilitate the training a training kit

consisting of Training Manual pen and

notepad was distributed to all the par-

ticipants prior to Training Specially de-

signed posters on Training were put up

at the Passport office as a part of aware-

ness campaign

All the participants were extremely co-

operative enthusiastic passionate and

committed to learn

Basic Computer Skills Training at Pilot Locations Synopsis

9

MINISTRY OF EXTERNAL AFFAIRS

On the last day of training program Certificate Distribution ceremony was planned to acknowl-

edge and appreciate the participation of passport office employees Also they were requested to

give feedback and suggestions regarding the training Most of them gave positive response and

appreciated the efforts put-in by the TCS Change Management Training team This served as a

great reason for Change Management Training team to smile and carry back good memoirs of

their training experience

There was a Certificate Distribution Cere-

mony for all the participants which also

boosted their morale Participants men-

tioned that individual attention paid to the

employees had enabled them to under-

stand and learn the concepts effectively

The training generated a lot of interest and

encouraged the Passport Office employees

to take a positive step towards compe-

tency building

They are eagerly looking forward to future

training sessions on the Passport Seva Ap-

plication and Process A sustained training

program will strengthen efforts and main-

tain momentum over the long term This

has marked the beginning of a new journey

towards an era where modern technology

exists and thrives in tandem with the spirit

of service to the people of India

Basic Computer Skills Training at Pilot Locations Synopsis

10

Police Training at Bangalore

MINISTRY OF EXTERNAL AFFAIRS

Passport Seva Project is a major e-governance initiative of Government of India to provide better

services to its citizens Active participation and support from Police Department is essential for the

overall success of PSP

A comprehensive training program was carried out successfully for Police Officials at Bangalore

and Chandigarh District Police Headquarters to appraise them about the PSP initiative and make

them familiar with the Passport Seva System

A 2-day training workshop was conducted on topics

such as PSP Introduction PSP Benefits to Police

New processes and corresponding roles Information

Security and PSP Software Module

On the first day inauguration commenced with light-

ing of the Lamp by Project Director - MEA DIG

(Intelligence) RPO (Bangalore) and Col P Isaac

(General Manager TCS)

After the introductory speeches by the dignitaries

PSP training team started with the training sessions

on Overview of PSP and Introduction to Police

Training Module Since Police Personnel are re-

sponsible for checking the antecedents of the appli-

cant and at the same time are in possession of con-

fidential information a session on Information Se-

curity was conducted to highlight the importance of

keeping data secure

Thereafter PD-MEA Dr TV Nagendra Prasad and RPO (Bangalore) Mr RRavindra addressed

the participants highlighting the changes in the processes and roles in the new work environment

Subsequently DIG (Intelligence) delivered a speech and reinforced the importance of digitization

of the process and its benefits to the police personnel He assured full support from the police de-

partment

11

Police Training at Bangalore

MINISTRY OF EXTERNAL AFFAIRS

On the first day detailed discussions

were carried out with participants regard-

ing the changes in the format for Police

Verification Report and also the Person-

nel Particulars Form

On the second day Application Training

was imparted to the Police Officials

Changes in the verification process were

highlighted resulting in fruitful discus-

sions

At the end of the stipulated period discussions

were carried out for each Case Study A quiz

was also administered to the participants to

gauge their understanding of the concepts

taught This was followed by a feedback ses-

sion Participants were encouraged to share

their training experience and learnings Overall

the entire training effort was well received and

appreciated by all the participants

Participants were encouraged to share their experiences and suggestions were invited on stream-

lining the entire process

Case Studies were conducted to reinforce the concepts delivered during the training To ensure

active participation from the participants they were divided into 4 groups to facilitate smooth

sharing of ideas

12

Passport Seva Puzzle

MINISTRY OF EXTERNAL AFFAIRS

1 - Applicantrsquos identity data

3 - Identity verification report given by

Police Department

4 - Service Level Agreement

5 - Customer Service Manager

6 - New way of getting appointments

7 - Project Name

8 - Pending Passports sent to this central

back office

11 - District Passport Cell

12 - Assistant Passport Officer

2 - Office for processing and issuance of

passports

3 - Front office for the citizens

5 - Customer Care Centre

9 - Prior Approval Checklist

10 - Customer Service Executive

11 - Electronic Signature

ACROSS DOWN

Buzz words in Passport Seva

1 B

2

3

4

5 C L 6

7 P

8

9 C

F

10 S

11 12 S R

13

MINISTRY OF EXTERNAL AFFAIRS

ldquoBecause of the revolution taking place in the Information Technology field it is known to every

body that the speed of transactions have been increasing tremendously and the world is becoming

smaller in its activities But surprisingly applicants still need to wait hours together in Passport

Offices to meet their various requirements I feel the attitude of the officials in dealing with the

public should be further motivated Following words of Mahatma Gandhi helps in motivating to

serve the citizens in a better way and understand the real meaning of service for public dealing -

A Customer is the most important visitor on our premises

He is not dependent on us We are dependent on him

He is not an interruption on our work He is the purpose of it

He is not an outsider on our business He is a part of it

We are not doing him a favour by serving him

He is doing us a favour by giving us an opportunity to do so rdquo

Somanadhan PK Stenographer

Kozhikode

Your Space - Your Contributions

I wish best of luck to CPV Division and all Central Passport Office Employees

Surinder Bhagat

IFS (P)

From a Probationerrsquos Experience

I joined CPV Division in January 2009 as a part of desk attachment in the

Ministry of External Affairs This is the final part of the training of Foreign

Service Probationers before they embark upon posting abroad Working in

CPV Division is equally challenging and interesting I gained knowledge

of issues like Passport Visa and Consular matters which is a quintessential

part of any Foreign Service Officer During my stint in CPV Division I was

closely involved with the Passport Seva Project

I am confident that with the operationalization of this project the passport related services will be-

come streamlined providing comfort to the citizen besides making the job of Central Passport Of-

fice employees easier This project will transform the government service delivery mechanism

14

MINISTRY OF EXTERNAL AFFAIRS

A quiz to tickle your brain- Fill in the grid so that every row every column and every

3x3 box contains the digit 1 through 9 without repetition

Sudoku is a logic-based combinatorial number-placement puzzle The objective is to fill a 9times9

grid so that each column each row and each of the nine 3times3 boxes (also called blocks or regions)

contains the digits from 1 to 9 only one time each The puzzle setter provides a partially completed

grid

1

2

3

4

5

6

7

8

9

5 3 7

6 1 9 5

9 8 6

8 6 3

4 8 3 1

7 2 6

6 2 8

4 1 9 5

8 7 9

Play Sudoku

Health Tips

Drink 8ndash10 glasses of water everyday to stay active and fit

Add movement to life try to walk and exercise everyday

Think positively - Be Optimistic

Take time out to relax and do some stretching

exercises while work

Sleep 6-8 hours everyday

Include fresh fruits and vegetables in your diet

Laugh - Let humor enter your life

Find a way to bring joy to your life Find a way to smile and help

others smile

Believe in something studies show that people who have faith live longer

Fun Corner

15

MINISTRY OF EXTERNAL AFFAIRS

Solutions

5 3 4 6 7 8 9 1 2

6 7 2 1 9 5 3 4 8

1 9 8 3 4 2 5 6 7

8 5 9 7 6 1 4 2 3

4 2 6 8 5 3 7 9 1

7 1 3 9 2 4 8 5 6

9 6 1 5 3 7 2 8 4

2 8 7 4 1 9 6 3 5

3 4 5 2 8 6 1 7 9

Solution to Sudoku

Solution to PSP Puzzle

Buzz words in Passport Seva

1 B

I

2 P O

3 P S K

4 S

M

V

5 C A L L C E N 6 T E R

S A

T

O

7 P

M

8 C

R

K

A

P

I

E

S

9 P A C

N

S

F

10C S E

P

Y

O

11D I G I T 12A L S I G N A T U R E

P

P

T

T

O

O

E

S

M

E

V

A

16

MINISTRY OF EXTERNAL AFFAIRS

Snapshots

Joint Secretary Shri A Manickamrsquos visit to the TCS office for PSP Application Demo

Managed amp Published by TCSManaged amp Published by TCS

Project Director Dr T V Nagendra Prasadrsquos visit to the TCS office for PSP Application Demo

Page 9: Passport Patrika | July 2009

9

MINISTRY OF EXTERNAL AFFAIRS

On the last day of training program Certificate Distribution ceremony was planned to acknowl-

edge and appreciate the participation of passport office employees Also they were requested to

give feedback and suggestions regarding the training Most of them gave positive response and

appreciated the efforts put-in by the TCS Change Management Training team This served as a

great reason for Change Management Training team to smile and carry back good memoirs of

their training experience

There was a Certificate Distribution Cere-

mony for all the participants which also

boosted their morale Participants men-

tioned that individual attention paid to the

employees had enabled them to under-

stand and learn the concepts effectively

The training generated a lot of interest and

encouraged the Passport Office employees

to take a positive step towards compe-

tency building

They are eagerly looking forward to future

training sessions on the Passport Seva Ap-

plication and Process A sustained training

program will strengthen efforts and main-

tain momentum over the long term This

has marked the beginning of a new journey

towards an era where modern technology

exists and thrives in tandem with the spirit

of service to the people of India

Basic Computer Skills Training at Pilot Locations Synopsis

10

Police Training at Bangalore

MINISTRY OF EXTERNAL AFFAIRS

Passport Seva Project is a major e-governance initiative of Government of India to provide better

services to its citizens Active participation and support from Police Department is essential for the

overall success of PSP

A comprehensive training program was carried out successfully for Police Officials at Bangalore

and Chandigarh District Police Headquarters to appraise them about the PSP initiative and make

them familiar with the Passport Seva System

A 2-day training workshop was conducted on topics

such as PSP Introduction PSP Benefits to Police

New processes and corresponding roles Information

Security and PSP Software Module

On the first day inauguration commenced with light-

ing of the Lamp by Project Director - MEA DIG

(Intelligence) RPO (Bangalore) and Col P Isaac

(General Manager TCS)

After the introductory speeches by the dignitaries

PSP training team started with the training sessions

on Overview of PSP and Introduction to Police

Training Module Since Police Personnel are re-

sponsible for checking the antecedents of the appli-

cant and at the same time are in possession of con-

fidential information a session on Information Se-

curity was conducted to highlight the importance of

keeping data secure

Thereafter PD-MEA Dr TV Nagendra Prasad and RPO (Bangalore) Mr RRavindra addressed

the participants highlighting the changes in the processes and roles in the new work environment

Subsequently DIG (Intelligence) delivered a speech and reinforced the importance of digitization

of the process and its benefits to the police personnel He assured full support from the police de-

partment

11

Police Training at Bangalore

MINISTRY OF EXTERNAL AFFAIRS

On the first day detailed discussions

were carried out with participants regard-

ing the changes in the format for Police

Verification Report and also the Person-

nel Particulars Form

On the second day Application Training

was imparted to the Police Officials

Changes in the verification process were

highlighted resulting in fruitful discus-

sions

At the end of the stipulated period discussions

were carried out for each Case Study A quiz

was also administered to the participants to

gauge their understanding of the concepts

taught This was followed by a feedback ses-

sion Participants were encouraged to share

their training experience and learnings Overall

the entire training effort was well received and

appreciated by all the participants

Participants were encouraged to share their experiences and suggestions were invited on stream-

lining the entire process

Case Studies were conducted to reinforce the concepts delivered during the training To ensure

active participation from the participants they were divided into 4 groups to facilitate smooth

sharing of ideas

12

Passport Seva Puzzle

MINISTRY OF EXTERNAL AFFAIRS

1 - Applicantrsquos identity data

3 - Identity verification report given by

Police Department

4 - Service Level Agreement

5 - Customer Service Manager

6 - New way of getting appointments

7 - Project Name

8 - Pending Passports sent to this central

back office

11 - District Passport Cell

12 - Assistant Passport Officer

2 - Office for processing and issuance of

passports

3 - Front office for the citizens

5 - Customer Care Centre

9 - Prior Approval Checklist

10 - Customer Service Executive

11 - Electronic Signature

ACROSS DOWN

Buzz words in Passport Seva

1 B

2

3

4

5 C L 6

7 P

8

9 C

F

10 S

11 12 S R

13

MINISTRY OF EXTERNAL AFFAIRS

ldquoBecause of the revolution taking place in the Information Technology field it is known to every

body that the speed of transactions have been increasing tremendously and the world is becoming

smaller in its activities But surprisingly applicants still need to wait hours together in Passport

Offices to meet their various requirements I feel the attitude of the officials in dealing with the

public should be further motivated Following words of Mahatma Gandhi helps in motivating to

serve the citizens in a better way and understand the real meaning of service for public dealing -

A Customer is the most important visitor on our premises

He is not dependent on us We are dependent on him

He is not an interruption on our work He is the purpose of it

He is not an outsider on our business He is a part of it

We are not doing him a favour by serving him

He is doing us a favour by giving us an opportunity to do so rdquo

Somanadhan PK Stenographer

Kozhikode

Your Space - Your Contributions

I wish best of luck to CPV Division and all Central Passport Office Employees

Surinder Bhagat

IFS (P)

From a Probationerrsquos Experience

I joined CPV Division in January 2009 as a part of desk attachment in the

Ministry of External Affairs This is the final part of the training of Foreign

Service Probationers before they embark upon posting abroad Working in

CPV Division is equally challenging and interesting I gained knowledge

of issues like Passport Visa and Consular matters which is a quintessential

part of any Foreign Service Officer During my stint in CPV Division I was

closely involved with the Passport Seva Project

I am confident that with the operationalization of this project the passport related services will be-

come streamlined providing comfort to the citizen besides making the job of Central Passport Of-

fice employees easier This project will transform the government service delivery mechanism

14

MINISTRY OF EXTERNAL AFFAIRS

A quiz to tickle your brain- Fill in the grid so that every row every column and every

3x3 box contains the digit 1 through 9 without repetition

Sudoku is a logic-based combinatorial number-placement puzzle The objective is to fill a 9times9

grid so that each column each row and each of the nine 3times3 boxes (also called blocks or regions)

contains the digits from 1 to 9 only one time each The puzzle setter provides a partially completed

grid

1

2

3

4

5

6

7

8

9

5 3 7

6 1 9 5

9 8 6

8 6 3

4 8 3 1

7 2 6

6 2 8

4 1 9 5

8 7 9

Play Sudoku

Health Tips

Drink 8ndash10 glasses of water everyday to stay active and fit

Add movement to life try to walk and exercise everyday

Think positively - Be Optimistic

Take time out to relax and do some stretching

exercises while work

Sleep 6-8 hours everyday

Include fresh fruits and vegetables in your diet

Laugh - Let humor enter your life

Find a way to bring joy to your life Find a way to smile and help

others smile

Believe in something studies show that people who have faith live longer

Fun Corner

15

MINISTRY OF EXTERNAL AFFAIRS

Solutions

5 3 4 6 7 8 9 1 2

6 7 2 1 9 5 3 4 8

1 9 8 3 4 2 5 6 7

8 5 9 7 6 1 4 2 3

4 2 6 8 5 3 7 9 1

7 1 3 9 2 4 8 5 6

9 6 1 5 3 7 2 8 4

2 8 7 4 1 9 6 3 5

3 4 5 2 8 6 1 7 9

Solution to Sudoku

Solution to PSP Puzzle

Buzz words in Passport Seva

1 B

I

2 P O

3 P S K

4 S

M

V

5 C A L L C E N 6 T E R

S A

T

O

7 P

M

8 C

R

K

A

P

I

E

S

9 P A C

N

S

F

10C S E

P

Y

O

11D I G I T 12A L S I G N A T U R E

P

P

T

T

O

O

E

S

M

E

V

A

16

MINISTRY OF EXTERNAL AFFAIRS

Snapshots

Joint Secretary Shri A Manickamrsquos visit to the TCS office for PSP Application Demo

Managed amp Published by TCSManaged amp Published by TCS

Project Director Dr T V Nagendra Prasadrsquos visit to the TCS office for PSP Application Demo

Page 10: Passport Patrika | July 2009

10

Police Training at Bangalore

MINISTRY OF EXTERNAL AFFAIRS

Passport Seva Project is a major e-governance initiative of Government of India to provide better

services to its citizens Active participation and support from Police Department is essential for the

overall success of PSP

A comprehensive training program was carried out successfully for Police Officials at Bangalore

and Chandigarh District Police Headquarters to appraise them about the PSP initiative and make

them familiar with the Passport Seva System

A 2-day training workshop was conducted on topics

such as PSP Introduction PSP Benefits to Police

New processes and corresponding roles Information

Security and PSP Software Module

On the first day inauguration commenced with light-

ing of the Lamp by Project Director - MEA DIG

(Intelligence) RPO (Bangalore) and Col P Isaac

(General Manager TCS)

After the introductory speeches by the dignitaries

PSP training team started with the training sessions

on Overview of PSP and Introduction to Police

Training Module Since Police Personnel are re-

sponsible for checking the antecedents of the appli-

cant and at the same time are in possession of con-

fidential information a session on Information Se-

curity was conducted to highlight the importance of

keeping data secure

Thereafter PD-MEA Dr TV Nagendra Prasad and RPO (Bangalore) Mr RRavindra addressed

the participants highlighting the changes in the processes and roles in the new work environment

Subsequently DIG (Intelligence) delivered a speech and reinforced the importance of digitization

of the process and its benefits to the police personnel He assured full support from the police de-

partment

11

Police Training at Bangalore

MINISTRY OF EXTERNAL AFFAIRS

On the first day detailed discussions

were carried out with participants regard-

ing the changes in the format for Police

Verification Report and also the Person-

nel Particulars Form

On the second day Application Training

was imparted to the Police Officials

Changes in the verification process were

highlighted resulting in fruitful discus-

sions

At the end of the stipulated period discussions

were carried out for each Case Study A quiz

was also administered to the participants to

gauge their understanding of the concepts

taught This was followed by a feedback ses-

sion Participants were encouraged to share

their training experience and learnings Overall

the entire training effort was well received and

appreciated by all the participants

Participants were encouraged to share their experiences and suggestions were invited on stream-

lining the entire process

Case Studies were conducted to reinforce the concepts delivered during the training To ensure

active participation from the participants they were divided into 4 groups to facilitate smooth

sharing of ideas

12

Passport Seva Puzzle

MINISTRY OF EXTERNAL AFFAIRS

1 - Applicantrsquos identity data

3 - Identity verification report given by

Police Department

4 - Service Level Agreement

5 - Customer Service Manager

6 - New way of getting appointments

7 - Project Name

8 - Pending Passports sent to this central

back office

11 - District Passport Cell

12 - Assistant Passport Officer

2 - Office for processing and issuance of

passports

3 - Front office for the citizens

5 - Customer Care Centre

9 - Prior Approval Checklist

10 - Customer Service Executive

11 - Electronic Signature

ACROSS DOWN

Buzz words in Passport Seva

1 B

2

3

4

5 C L 6

7 P

8

9 C

F

10 S

11 12 S R

13

MINISTRY OF EXTERNAL AFFAIRS

ldquoBecause of the revolution taking place in the Information Technology field it is known to every

body that the speed of transactions have been increasing tremendously and the world is becoming

smaller in its activities But surprisingly applicants still need to wait hours together in Passport

Offices to meet their various requirements I feel the attitude of the officials in dealing with the

public should be further motivated Following words of Mahatma Gandhi helps in motivating to

serve the citizens in a better way and understand the real meaning of service for public dealing -

A Customer is the most important visitor on our premises

He is not dependent on us We are dependent on him

He is not an interruption on our work He is the purpose of it

He is not an outsider on our business He is a part of it

We are not doing him a favour by serving him

He is doing us a favour by giving us an opportunity to do so rdquo

Somanadhan PK Stenographer

Kozhikode

Your Space - Your Contributions

I wish best of luck to CPV Division and all Central Passport Office Employees

Surinder Bhagat

IFS (P)

From a Probationerrsquos Experience

I joined CPV Division in January 2009 as a part of desk attachment in the

Ministry of External Affairs This is the final part of the training of Foreign

Service Probationers before they embark upon posting abroad Working in

CPV Division is equally challenging and interesting I gained knowledge

of issues like Passport Visa and Consular matters which is a quintessential

part of any Foreign Service Officer During my stint in CPV Division I was

closely involved with the Passport Seva Project

I am confident that with the operationalization of this project the passport related services will be-

come streamlined providing comfort to the citizen besides making the job of Central Passport Of-

fice employees easier This project will transform the government service delivery mechanism

14

MINISTRY OF EXTERNAL AFFAIRS

A quiz to tickle your brain- Fill in the grid so that every row every column and every

3x3 box contains the digit 1 through 9 without repetition

Sudoku is a logic-based combinatorial number-placement puzzle The objective is to fill a 9times9

grid so that each column each row and each of the nine 3times3 boxes (also called blocks or regions)

contains the digits from 1 to 9 only one time each The puzzle setter provides a partially completed

grid

1

2

3

4

5

6

7

8

9

5 3 7

6 1 9 5

9 8 6

8 6 3

4 8 3 1

7 2 6

6 2 8

4 1 9 5

8 7 9

Play Sudoku

Health Tips

Drink 8ndash10 glasses of water everyday to stay active and fit

Add movement to life try to walk and exercise everyday

Think positively - Be Optimistic

Take time out to relax and do some stretching

exercises while work

Sleep 6-8 hours everyday

Include fresh fruits and vegetables in your diet

Laugh - Let humor enter your life

Find a way to bring joy to your life Find a way to smile and help

others smile

Believe in something studies show that people who have faith live longer

Fun Corner

15

MINISTRY OF EXTERNAL AFFAIRS

Solutions

5 3 4 6 7 8 9 1 2

6 7 2 1 9 5 3 4 8

1 9 8 3 4 2 5 6 7

8 5 9 7 6 1 4 2 3

4 2 6 8 5 3 7 9 1

7 1 3 9 2 4 8 5 6

9 6 1 5 3 7 2 8 4

2 8 7 4 1 9 6 3 5

3 4 5 2 8 6 1 7 9

Solution to Sudoku

Solution to PSP Puzzle

Buzz words in Passport Seva

1 B

I

2 P O

3 P S K

4 S

M

V

5 C A L L C E N 6 T E R

S A

T

O

7 P

M

8 C

R

K

A

P

I

E

S

9 P A C

N

S

F

10C S E

P

Y

O

11D I G I T 12A L S I G N A T U R E

P

P

T

T

O

O

E

S

M

E

V

A

16

MINISTRY OF EXTERNAL AFFAIRS

Snapshots

Joint Secretary Shri A Manickamrsquos visit to the TCS office for PSP Application Demo

Managed amp Published by TCSManaged amp Published by TCS

Project Director Dr T V Nagendra Prasadrsquos visit to the TCS office for PSP Application Demo

Page 11: Passport Patrika | July 2009

11

Police Training at Bangalore

MINISTRY OF EXTERNAL AFFAIRS

On the first day detailed discussions

were carried out with participants regard-

ing the changes in the format for Police

Verification Report and also the Person-

nel Particulars Form

On the second day Application Training

was imparted to the Police Officials

Changes in the verification process were

highlighted resulting in fruitful discus-

sions

At the end of the stipulated period discussions

were carried out for each Case Study A quiz

was also administered to the participants to

gauge their understanding of the concepts

taught This was followed by a feedback ses-

sion Participants were encouraged to share

their training experience and learnings Overall

the entire training effort was well received and

appreciated by all the participants

Participants were encouraged to share their experiences and suggestions were invited on stream-

lining the entire process

Case Studies were conducted to reinforce the concepts delivered during the training To ensure

active participation from the participants they were divided into 4 groups to facilitate smooth

sharing of ideas

12

Passport Seva Puzzle

MINISTRY OF EXTERNAL AFFAIRS

1 - Applicantrsquos identity data

3 - Identity verification report given by

Police Department

4 - Service Level Agreement

5 - Customer Service Manager

6 - New way of getting appointments

7 - Project Name

8 - Pending Passports sent to this central

back office

11 - District Passport Cell

12 - Assistant Passport Officer

2 - Office for processing and issuance of

passports

3 - Front office for the citizens

5 - Customer Care Centre

9 - Prior Approval Checklist

10 - Customer Service Executive

11 - Electronic Signature

ACROSS DOWN

Buzz words in Passport Seva

1 B

2

3

4

5 C L 6

7 P

8

9 C

F

10 S

11 12 S R

13

MINISTRY OF EXTERNAL AFFAIRS

ldquoBecause of the revolution taking place in the Information Technology field it is known to every

body that the speed of transactions have been increasing tremendously and the world is becoming

smaller in its activities But surprisingly applicants still need to wait hours together in Passport

Offices to meet their various requirements I feel the attitude of the officials in dealing with the

public should be further motivated Following words of Mahatma Gandhi helps in motivating to

serve the citizens in a better way and understand the real meaning of service for public dealing -

A Customer is the most important visitor on our premises

He is not dependent on us We are dependent on him

He is not an interruption on our work He is the purpose of it

He is not an outsider on our business He is a part of it

We are not doing him a favour by serving him

He is doing us a favour by giving us an opportunity to do so rdquo

Somanadhan PK Stenographer

Kozhikode

Your Space - Your Contributions

I wish best of luck to CPV Division and all Central Passport Office Employees

Surinder Bhagat

IFS (P)

From a Probationerrsquos Experience

I joined CPV Division in January 2009 as a part of desk attachment in the

Ministry of External Affairs This is the final part of the training of Foreign

Service Probationers before they embark upon posting abroad Working in

CPV Division is equally challenging and interesting I gained knowledge

of issues like Passport Visa and Consular matters which is a quintessential

part of any Foreign Service Officer During my stint in CPV Division I was

closely involved with the Passport Seva Project

I am confident that with the operationalization of this project the passport related services will be-

come streamlined providing comfort to the citizen besides making the job of Central Passport Of-

fice employees easier This project will transform the government service delivery mechanism

14

MINISTRY OF EXTERNAL AFFAIRS

A quiz to tickle your brain- Fill in the grid so that every row every column and every

3x3 box contains the digit 1 through 9 without repetition

Sudoku is a logic-based combinatorial number-placement puzzle The objective is to fill a 9times9

grid so that each column each row and each of the nine 3times3 boxes (also called blocks or regions)

contains the digits from 1 to 9 only one time each The puzzle setter provides a partially completed

grid

1

2

3

4

5

6

7

8

9

5 3 7

6 1 9 5

9 8 6

8 6 3

4 8 3 1

7 2 6

6 2 8

4 1 9 5

8 7 9

Play Sudoku

Health Tips

Drink 8ndash10 glasses of water everyday to stay active and fit

Add movement to life try to walk and exercise everyday

Think positively - Be Optimistic

Take time out to relax and do some stretching

exercises while work

Sleep 6-8 hours everyday

Include fresh fruits and vegetables in your diet

Laugh - Let humor enter your life

Find a way to bring joy to your life Find a way to smile and help

others smile

Believe in something studies show that people who have faith live longer

Fun Corner

15

MINISTRY OF EXTERNAL AFFAIRS

Solutions

5 3 4 6 7 8 9 1 2

6 7 2 1 9 5 3 4 8

1 9 8 3 4 2 5 6 7

8 5 9 7 6 1 4 2 3

4 2 6 8 5 3 7 9 1

7 1 3 9 2 4 8 5 6

9 6 1 5 3 7 2 8 4

2 8 7 4 1 9 6 3 5

3 4 5 2 8 6 1 7 9

Solution to Sudoku

Solution to PSP Puzzle

Buzz words in Passport Seva

1 B

I

2 P O

3 P S K

4 S

M

V

5 C A L L C E N 6 T E R

S A

T

O

7 P

M

8 C

R

K

A

P

I

E

S

9 P A C

N

S

F

10C S E

P

Y

O

11D I G I T 12A L S I G N A T U R E

P

P

T

T

O

O

E

S

M

E

V

A

16

MINISTRY OF EXTERNAL AFFAIRS

Snapshots

Joint Secretary Shri A Manickamrsquos visit to the TCS office for PSP Application Demo

Managed amp Published by TCSManaged amp Published by TCS

Project Director Dr T V Nagendra Prasadrsquos visit to the TCS office for PSP Application Demo

Page 12: Passport Patrika | July 2009

12

Passport Seva Puzzle

MINISTRY OF EXTERNAL AFFAIRS

1 - Applicantrsquos identity data

3 - Identity verification report given by

Police Department

4 - Service Level Agreement

5 - Customer Service Manager

6 - New way of getting appointments

7 - Project Name

8 - Pending Passports sent to this central

back office

11 - District Passport Cell

12 - Assistant Passport Officer

2 - Office for processing and issuance of

passports

3 - Front office for the citizens

5 - Customer Care Centre

9 - Prior Approval Checklist

10 - Customer Service Executive

11 - Electronic Signature

ACROSS DOWN

Buzz words in Passport Seva

1 B

2

3

4

5 C L 6

7 P

8

9 C

F

10 S

11 12 S R

13

MINISTRY OF EXTERNAL AFFAIRS

ldquoBecause of the revolution taking place in the Information Technology field it is known to every

body that the speed of transactions have been increasing tremendously and the world is becoming

smaller in its activities But surprisingly applicants still need to wait hours together in Passport

Offices to meet their various requirements I feel the attitude of the officials in dealing with the

public should be further motivated Following words of Mahatma Gandhi helps in motivating to

serve the citizens in a better way and understand the real meaning of service for public dealing -

A Customer is the most important visitor on our premises

He is not dependent on us We are dependent on him

He is not an interruption on our work He is the purpose of it

He is not an outsider on our business He is a part of it

We are not doing him a favour by serving him

He is doing us a favour by giving us an opportunity to do so rdquo

Somanadhan PK Stenographer

Kozhikode

Your Space - Your Contributions

I wish best of luck to CPV Division and all Central Passport Office Employees

Surinder Bhagat

IFS (P)

From a Probationerrsquos Experience

I joined CPV Division in January 2009 as a part of desk attachment in the

Ministry of External Affairs This is the final part of the training of Foreign

Service Probationers before they embark upon posting abroad Working in

CPV Division is equally challenging and interesting I gained knowledge

of issues like Passport Visa and Consular matters which is a quintessential

part of any Foreign Service Officer During my stint in CPV Division I was

closely involved with the Passport Seva Project

I am confident that with the operationalization of this project the passport related services will be-

come streamlined providing comfort to the citizen besides making the job of Central Passport Of-

fice employees easier This project will transform the government service delivery mechanism

14

MINISTRY OF EXTERNAL AFFAIRS

A quiz to tickle your brain- Fill in the grid so that every row every column and every

3x3 box contains the digit 1 through 9 without repetition

Sudoku is a logic-based combinatorial number-placement puzzle The objective is to fill a 9times9

grid so that each column each row and each of the nine 3times3 boxes (also called blocks or regions)

contains the digits from 1 to 9 only one time each The puzzle setter provides a partially completed

grid

1

2

3

4

5

6

7

8

9

5 3 7

6 1 9 5

9 8 6

8 6 3

4 8 3 1

7 2 6

6 2 8

4 1 9 5

8 7 9

Play Sudoku

Health Tips

Drink 8ndash10 glasses of water everyday to stay active and fit

Add movement to life try to walk and exercise everyday

Think positively - Be Optimistic

Take time out to relax and do some stretching

exercises while work

Sleep 6-8 hours everyday

Include fresh fruits and vegetables in your diet

Laugh - Let humor enter your life

Find a way to bring joy to your life Find a way to smile and help

others smile

Believe in something studies show that people who have faith live longer

Fun Corner

15

MINISTRY OF EXTERNAL AFFAIRS

Solutions

5 3 4 6 7 8 9 1 2

6 7 2 1 9 5 3 4 8

1 9 8 3 4 2 5 6 7

8 5 9 7 6 1 4 2 3

4 2 6 8 5 3 7 9 1

7 1 3 9 2 4 8 5 6

9 6 1 5 3 7 2 8 4

2 8 7 4 1 9 6 3 5

3 4 5 2 8 6 1 7 9

Solution to Sudoku

Solution to PSP Puzzle

Buzz words in Passport Seva

1 B

I

2 P O

3 P S K

4 S

M

V

5 C A L L C E N 6 T E R

S A

T

O

7 P

M

8 C

R

K

A

P

I

E

S

9 P A C

N

S

F

10C S E

P

Y

O

11D I G I T 12A L S I G N A T U R E

P

P

T

T

O

O

E

S

M

E

V

A

16

MINISTRY OF EXTERNAL AFFAIRS

Snapshots

Joint Secretary Shri A Manickamrsquos visit to the TCS office for PSP Application Demo

Managed amp Published by TCSManaged amp Published by TCS

Project Director Dr T V Nagendra Prasadrsquos visit to the TCS office for PSP Application Demo

Page 13: Passport Patrika | July 2009

13

MINISTRY OF EXTERNAL AFFAIRS

ldquoBecause of the revolution taking place in the Information Technology field it is known to every

body that the speed of transactions have been increasing tremendously and the world is becoming

smaller in its activities But surprisingly applicants still need to wait hours together in Passport

Offices to meet their various requirements I feel the attitude of the officials in dealing with the

public should be further motivated Following words of Mahatma Gandhi helps in motivating to

serve the citizens in a better way and understand the real meaning of service for public dealing -

A Customer is the most important visitor on our premises

He is not dependent on us We are dependent on him

He is not an interruption on our work He is the purpose of it

He is not an outsider on our business He is a part of it

We are not doing him a favour by serving him

He is doing us a favour by giving us an opportunity to do so rdquo

Somanadhan PK Stenographer

Kozhikode

Your Space - Your Contributions

I wish best of luck to CPV Division and all Central Passport Office Employees

Surinder Bhagat

IFS (P)

From a Probationerrsquos Experience

I joined CPV Division in January 2009 as a part of desk attachment in the

Ministry of External Affairs This is the final part of the training of Foreign

Service Probationers before they embark upon posting abroad Working in

CPV Division is equally challenging and interesting I gained knowledge

of issues like Passport Visa and Consular matters which is a quintessential

part of any Foreign Service Officer During my stint in CPV Division I was

closely involved with the Passport Seva Project

I am confident that with the operationalization of this project the passport related services will be-

come streamlined providing comfort to the citizen besides making the job of Central Passport Of-

fice employees easier This project will transform the government service delivery mechanism

14

MINISTRY OF EXTERNAL AFFAIRS

A quiz to tickle your brain- Fill in the grid so that every row every column and every

3x3 box contains the digit 1 through 9 without repetition

Sudoku is a logic-based combinatorial number-placement puzzle The objective is to fill a 9times9

grid so that each column each row and each of the nine 3times3 boxes (also called blocks or regions)

contains the digits from 1 to 9 only one time each The puzzle setter provides a partially completed

grid

1

2

3

4

5

6

7

8

9

5 3 7

6 1 9 5

9 8 6

8 6 3

4 8 3 1

7 2 6

6 2 8

4 1 9 5

8 7 9

Play Sudoku

Health Tips

Drink 8ndash10 glasses of water everyday to stay active and fit

Add movement to life try to walk and exercise everyday

Think positively - Be Optimistic

Take time out to relax and do some stretching

exercises while work

Sleep 6-8 hours everyday

Include fresh fruits and vegetables in your diet

Laugh - Let humor enter your life

Find a way to bring joy to your life Find a way to smile and help

others smile

Believe in something studies show that people who have faith live longer

Fun Corner

15

MINISTRY OF EXTERNAL AFFAIRS

Solutions

5 3 4 6 7 8 9 1 2

6 7 2 1 9 5 3 4 8

1 9 8 3 4 2 5 6 7

8 5 9 7 6 1 4 2 3

4 2 6 8 5 3 7 9 1

7 1 3 9 2 4 8 5 6

9 6 1 5 3 7 2 8 4

2 8 7 4 1 9 6 3 5

3 4 5 2 8 6 1 7 9

Solution to Sudoku

Solution to PSP Puzzle

Buzz words in Passport Seva

1 B

I

2 P O

3 P S K

4 S

M

V

5 C A L L C E N 6 T E R

S A

T

O

7 P

M

8 C

R

K

A

P

I

E

S

9 P A C

N

S

F

10C S E

P

Y

O

11D I G I T 12A L S I G N A T U R E

P

P

T

T

O

O

E

S

M

E

V

A

16

MINISTRY OF EXTERNAL AFFAIRS

Snapshots

Joint Secretary Shri A Manickamrsquos visit to the TCS office for PSP Application Demo

Managed amp Published by TCSManaged amp Published by TCS

Project Director Dr T V Nagendra Prasadrsquos visit to the TCS office for PSP Application Demo

Page 14: Passport Patrika | July 2009

14

MINISTRY OF EXTERNAL AFFAIRS

A quiz to tickle your brain- Fill in the grid so that every row every column and every

3x3 box contains the digit 1 through 9 without repetition

Sudoku is a logic-based combinatorial number-placement puzzle The objective is to fill a 9times9

grid so that each column each row and each of the nine 3times3 boxes (also called blocks or regions)

contains the digits from 1 to 9 only one time each The puzzle setter provides a partially completed

grid

1

2

3

4

5

6

7

8

9

5 3 7

6 1 9 5

9 8 6

8 6 3

4 8 3 1

7 2 6

6 2 8

4 1 9 5

8 7 9

Play Sudoku

Health Tips

Drink 8ndash10 glasses of water everyday to stay active and fit

Add movement to life try to walk and exercise everyday

Think positively - Be Optimistic

Take time out to relax and do some stretching

exercises while work

Sleep 6-8 hours everyday

Include fresh fruits and vegetables in your diet

Laugh - Let humor enter your life

Find a way to bring joy to your life Find a way to smile and help

others smile

Believe in something studies show that people who have faith live longer

Fun Corner

15

MINISTRY OF EXTERNAL AFFAIRS

Solutions

5 3 4 6 7 8 9 1 2

6 7 2 1 9 5 3 4 8

1 9 8 3 4 2 5 6 7

8 5 9 7 6 1 4 2 3

4 2 6 8 5 3 7 9 1

7 1 3 9 2 4 8 5 6

9 6 1 5 3 7 2 8 4

2 8 7 4 1 9 6 3 5

3 4 5 2 8 6 1 7 9

Solution to Sudoku

Solution to PSP Puzzle

Buzz words in Passport Seva

1 B

I

2 P O

3 P S K

4 S

M

V

5 C A L L C E N 6 T E R

S A

T

O

7 P

M

8 C

R

K

A

P

I

E

S

9 P A C

N

S

F

10C S E

P

Y

O

11D I G I T 12A L S I G N A T U R E

P

P

T

T

O

O

E

S

M

E

V

A

16

MINISTRY OF EXTERNAL AFFAIRS

Snapshots

Joint Secretary Shri A Manickamrsquos visit to the TCS office for PSP Application Demo

Managed amp Published by TCSManaged amp Published by TCS

Project Director Dr T V Nagendra Prasadrsquos visit to the TCS office for PSP Application Demo

Page 15: Passport Patrika | July 2009

15

MINISTRY OF EXTERNAL AFFAIRS

Solutions

5 3 4 6 7 8 9 1 2

6 7 2 1 9 5 3 4 8

1 9 8 3 4 2 5 6 7

8 5 9 7 6 1 4 2 3

4 2 6 8 5 3 7 9 1

7 1 3 9 2 4 8 5 6

9 6 1 5 3 7 2 8 4

2 8 7 4 1 9 6 3 5

3 4 5 2 8 6 1 7 9

Solution to Sudoku

Solution to PSP Puzzle

Buzz words in Passport Seva

1 B

I

2 P O

3 P S K

4 S

M

V

5 C A L L C E N 6 T E R

S A

T

O

7 P

M

8 C

R

K

A

P

I

E

S

9 P A C

N

S

F

10C S E

P

Y

O

11D I G I T 12A L S I G N A T U R E

P

P

T

T

O

O

E

S

M

E

V

A

16

MINISTRY OF EXTERNAL AFFAIRS

Snapshots

Joint Secretary Shri A Manickamrsquos visit to the TCS office for PSP Application Demo

Managed amp Published by TCSManaged amp Published by TCS

Project Director Dr T V Nagendra Prasadrsquos visit to the TCS office for PSP Application Demo

Page 16: Passport Patrika | July 2009

16

MINISTRY OF EXTERNAL AFFAIRS

Snapshots

Joint Secretary Shri A Manickamrsquos visit to the TCS office for PSP Application Demo

Managed amp Published by TCSManaged amp Published by TCS

Project Director Dr T V Nagendra Prasadrsquos visit to the TCS office for PSP Application Demo