Passport Patrika | January - June 2011

Passport Patrika

VOL 01 | Jan – June 2011

Aliti as assi ommolup tibeaque sin ne odistia quatquis none cum dolupta tioneca estrum cor

moluptatur?

Obis dus, sitint, sa samendi con plant.

Ro il il inciusti con pra dis reperspient, quid min ra essim ne deliqui aut mo et labora acepedi

omnimendes moluptatur atibeat resenim eumet explitiisque sam nissus peditatur? Pa cuptaspe

culparum quate incieni blaborrumqui quiam restotatur aut quia cum qui conesti andestrumqui

dolent qui atemque sinimus moditios ea cus am quide commodi squiam doluptatust et a

quibusci repratus ant.

Imincidus. Ibus, quatis pernatem haribus esti consequod etureste volorem reptat.

Vellest orepele caborem rerfernam aut estempore nossecea volene as ut rersperferum esto qui

que voluptatur, sandae omnimusamet, offic tem. Custo modions enectio. Sae. Nemque id que

volecat re voloremod evel et la nos es non nem solecupis nobis erati con rem rem. Nem eum

quatiandae nobisime parciae stecto quis aceperroviti solenim porera dolest od min el is et que

aut voluptur ma qui omnis dendit aut volorep erunditam si aut quam evendandae que nonem.

Nem excea as ad molorporpore explat inimil is eum dolorae ctibus rest, solor as moluptur

anime poreicim sunt, qui tem et re et magnati dit quis di voloribusam, omnim fugitatur modis

alissim aioreri oressequo mil int et a dolorepudae que conse il modisitat volut et pererum,

andipie ndandel iaecto doluptae rae. Istotat ecerum autaquodipis que nosa explique vellabore

por accab im reperrovit que volorem porerae iumqui seque qui ra qui tem laci autendant,

eat velessin eumqui officia nitaest, as min et fugia vella quis vendusciis es ut volupid mos

magnatemque liquia num aut perro exceaqui vendae prepti dolessi autature consed que

voluptiusa volo ex et, nonecab is sitisci ut lam alist et maximaio explam, sum voluptatem vel

explacc aboris quo berioneste et landendelita dolor mo inulpar chilitam intis parcipid qui

cuptatem quibustia ium fugia coreicium ad magnimp elibus etur? Qui solo consente dolo

dolenihit molorep ersped earias atatum et, alibus ratur, sus ni officiliquam as accum dit quam

nosant, ut magnimaio modis atur accuptatem.

Nem. Nam harum repe dest omnimusam eosam cus aut dolutem rende landis doloribus incte

assimin verferatur aspedi utatemq uiassim pernatis aut aut eria voluptatet eium quiduci istrum

del modis dolorepero quaturiatume nossunt, que as eum nus architas ut eostibu saperspercil

incilla quianihiciat di vollaut ped utessi doluptat eiciis sus, cusanditibus modiciatibus excepti

bustiur acculparum ium qui ius nonsequatur?

Aruptatur a sequiscienis is magnisc ipsam, nobit aped eveliquibus essit, oditia veleseditam

faceaqui de eatinctis magnam qui di quam apis volorum illa que et et ut ulla vendaer natae.

Et eribeate consenis nonsero vidusdaepere nonsequidem ere velest lia vel idiat acculparit

re iminulliquia quidel et fuga. Niminum acesectur aut moluptis sent ut qui netur maiossim

que sum nobisto rruptibere neturibusant abo. Necti as aliaspe rnatias magnatia voloremodi

dolupta tectati ationest, ipsapis delloruptis di rehentiur, eossunt enit, quam, tecturios cum,

eium, int resedit accus secae dolupta perumquia dolorruntus nis rem suntur?

Alitatis volorpo rionseribus et es aut initenis iunt lam quam ut dit aut hilisqu iberia debit

pernatem nate vollam et, ipsam qui reprernatia net perem volo et endem id maion nosanim

persper itaeper ferupti adipis dolorionse pos unt optatiosa parcipi ssedit fugit vendemossum

andaeri aturemquia dolori dit pra con pro cus, quuntotat.

Gendis perferepra invelenieni que none netur?

Pliberrores Magnim

Editorial

Content4 Snippets

- Record performance in 2010

- Did you know

- From history

- Passport Adalat

5 Important Events

- PassportOfficersConferenceforSouthernRegion

- EstimatesCommitteeofLokSabha

- EAM’s visit to RPO Kochi

(CoverStory:FromtheDeskoftheRegionalPassportOffices-

EAM’s visit to RPO Kochi)

8 KnowledgeSharing–AppealProcedure

8 Status Scan

- Project Updates

- Go Live – The Road Ahead

10 Voiceofthecustomer–CitizenFeedback

12 Crossings

- ChiefPassportOfficer’sList

- RetirementfromtheCentralPassportOrganization

- AppointmentsintheCPVDivision

- Appointments as RPOs

13 PSP:FrequentlyAskedquestions

15 Jottings

- Successful completion of 3rd Party Audit

- RPOMumbaiPlaysKeyRoleinLibyanEvacuation

- 13thNationalConferenceofAllIndiaPassport

Employees Association

- Partners in the PSP

4 Passport Patrika (Jan-June 2011)

Record performance in 2010Overthelastfivedecades,therehasbeenconsiderableexpansioninboththescopeandvolumeofservicesrenderedbythePassportOffices.ThenumberofpassportsissuedbyallthePassportOfficesinIndiain1979wasamere8.51lakhwhichhasgoneupto52.51lakhin2010.Similarly,2010witnessedhighestnumberofnewpassportsIssuedandmiscellaneousservicesrendered,at59.27lakhandarearecordeverachievedinayear.

Did you knowA small State like Kerala with a population of 31 million has four Passport Officeswhichtogetherissued7.21lakhPassportsandrendered1.35miscellaneousservicesduring2010.

From historyThefirstfourRegionalPassportOfficesatMumbai,Kolkata,DelhiandChennaiwereestablishedin1955.

Passport AdalatAllPassportOfficeswillholdaPassportAdalatonlastFridayofeverymonth.PleasecheckwithyourareaPassportOfficeformoredetails.

Snippets

Passport Patrika (Jan-June 2011) 5

PassportOfficersConferenceforSouthernRegionAPassportOfficersConferenceforSouthernRegionheldinKochi.

RPOconferencewasheldon26-27December,2010inKochifortheRegionalpassportOfficersofSouthernIndia.16passportofficersfrompassportofficesinTamilNadu(4),Kerela(4),Karnataka(1),AndhraPradesh(2),Maharashtra(4)andGoa(1)attendedthisconference.ForeignsecretaryMs.NirupamaRao,AdditionalSecretaryMr.BasantGupta,VPandGovernmentISUhead,TCSMr.TanmoyChakrabartyalongwithseniorleadershipfromMEAandTCSaddressedtheRPOsandhighlightedtheirroleasambassadorsofchangeinthistransitiontothenewPSPsystem.Thesessionswerewellreceivedandprovidedagoodforumforaddressinganyqueriestheparticipantshad.TheRPOswereenthusedandeagerlyawaitthearrivalofthetransformationalprograminthecomingyear.

Important Events


(COVERSTORY)EAM’s visit to RPO Kochi The EAM visitedtheRPOKochi.External Affairs Minister announces PSK launch schedule for Kerala

ShriS.MKrishna,Hon.MinisterforExternalAffairs,Govt.ofIndiavisitedtheRegionalPassportOffice,KochionFeb01,2011.HewasgivenaverywarmandcordialwelcomebytheofficersandstaffoftheOfficeaswellastheprojectpersonnelofTataConsultancyServices(TCS).Afterabriefinteractionwiththeconcernedofficials,headdressedapressconference.

TheHon.MinisterdeclaredthatthirteenPassportSevaKendras(PSKs)wouldbestartedbyJulythisyearinKerala,inadditiontothefourpassportofficesintheState.

EstimatesCommitteeofLokSabhaTheEstimatesCommitteeoftheLokSabhavisitedtheRPOs

inMumbaiandKochiandpresentedareport.Study Tour of the Committee on Estimates to Mumbai and Kochi CommitteeonEstimatesofLokSabhaleadbyShri.FranciscoSardinha undertook an on-the-spot study tour of the RPO Mumbaion09.02.11andtheRPOKochion10.02.11.TheCommitteefocusedonthesubject“CustomerServicesinPassportoffices.”Duringtheon-the-spotstudytour,themembersofthecommitteeinteractedwithmembersofthepublicaswellastheofficialsofthepassportofficesalongwithotherofficialsofGovernmentdepartmentsviz.PostalDepartment,etc.


Elaboratingfurther,hestatedthatthesePSKswouldbelocatedatNeyyatinkara,Thiruvanthapuram,Kollam,Alapppuzha,Kottayam,Kochi,Aluva,Thrissur,Malappuram,Kozhikode,Vadakara,KannurandPayyanoor.Itwasrevealedthatofthe8.75Lakhapplicationsreceivedlastyear,thefourpassportofficesintheStatehadsucceededinissuingasmanyas8.56Lakhpassportstilldate.

Explainingthesituationinthecountryatlarge,theMinisterstatedthatarecordnumberof62.13Lakhpassportapplicationswerereceivedacrossthecountryin2010,andthatthepassportofficeshadsuccessfullyissued59.27Lakhnewpassportsduringthesameperiod.TheMinistryanticipatesthenumberstocrossoneCrorethisyear.

TheMinisteralsopointedoutthatpoliceverificationhadbeenmadea“must”forissuanceofapassportandthattherewouldnotbeanycompromiseonsuchsecuritychecks.Accordingtohim,theForeignSecretaryhascommunicatedthistotheChiefSecretariesofallstates,inordertoensurebettersupportfromtheLocalPolicetothePassportOfficesin

fasterclearanceofthependingPoliceVerificationfiles.Suchco-ordinationandsupportareessential,asPoliceVerificationisa“time-consuming”processinvolvingan“onerous”responsibility.

Shri.KrishnaalsoaddedthattheMinistryofExternalAffairshasdecidedtoupgradetheinfrastructurefacilitiesinallpassportofficesacrossthecountryforspeedyissuanceofpassports.WiththedemandforpassportsexpectedtoreachoneCroresoon,thegovernmentisplanningtotakeup a project to link Passport Seva Portal to district police headquarterssothatreportsarereceivedexpeditiously.Inthisregard,adatacentreandanetworkoperationcentrehavebeenopenedinDelhiandadisasterrecoverycentreinChennai.

ThecomplementofofficersandpersonnelwelcomingandbriefingtheMinister,includedMr.B.K.Gupta,AdditionalSecretary,MEA,Mr.T.Cherian,UnderSecretary,Mr.B.Sreekumar,RegionalPassportOfficeraswellasTCS’PSKRegionalHead,Mr.LijoMannaraprayilandMr.Sharat.Rajan,Manager,PassportSevaProjectTeam.


Knowledge Sharing

Appeal Procedure1. ThereisatwotiersystemofappealsunderthePassportsAct: (i)JS(PSP&CPO)istheAppellateAuthorityagainstdecisionstakenU/s.6orthe10bythePassportAuthorities (PassportOffices/Missions/Posts)andU/s10AbyPos,and (ii)AdditionalSecretary(CPV)intheMinistryofExternalAffairsistheAppellateAuthorityinrespectofpassports suspended/impounded/revokeddecisionstakenbytheChiefPassportOfficerhimself.2.However,thereisnoappealifthedecisionistakenbytheCentralGovernmentundersection6(2)(i)(whentheissue ofpassportortraveldocumentisrejectedtoanapplicantintheinterestofpublic.).3.Aperson,whosepassportapplicationisrefusedU/s6orpassportsissuspended/impounded/revokedU/s.10,isfirst expectedtoavailtheremedyofappealU/s.11beforeapproachingtheHighCourt/theSupremeCourt.4. Whileconveyingthedecisiontothepassportapplicant/holderondenialofpassportfacilities,thePassportAuthority shouldinvariablyinformtheapplicant/passportholderoftheirrightofappealtotheChiefPassportOfficer.5.Theaggrievedapplicantshavetoapplywithin30daysfromthedateofreceiptoftheorder.6.TheyhavetodepositRs.25/-towardstheappealfeeinPassportOfficeorTreasury/Mission.Theappealfee,ifpaidin TreasuryistobecreditedinAccountNo.“065-OtherAdministrativeServices-OtherReceipt”.

PROJECTUPDATES:Project Updates – The story so far…

Status Scan


Project Statistics*

*Numberofcitizensmanageddaily–3,500*No of applications processed under PSP – ——lakhs *No of passports dispatched – —— lakhs *NoofappspendingforPoliceverification(>21days)–46K*No of calls received at call centre daily - 3000*Noofhitstoonlineportaldaily–15000+*Noofeformsuploadeddaily–1300+ *The above mentioned statistics are as of 31st December 2010

Go – live – the road aheadItisourendeavortoreachouttothestaffattheRPOsandkeeptheminformedandupdatedontheprojectprogress.Severalcriticalmilestonesfromasitereadiness,staffreadinessandsupportavailabilityperspectiveneedtobeaccomplishedbeforeaPSKcanbecomefunctionalandservetheneedsofthecitizens.

ThefirststepinthejourneyistheapprovalofthePassportSevaKendrasitebyMinistryofExternalaffairs.Oncethesiteisapproved,constructionofthebuildingbegins.ThisisfollowedbytrainingofRPOstaff.TrainingofRPOstaffincludestrainingonhowtousethenewapplicationandalsotrainingonsoftskills.Aftersuccessfullycompletingthesetrainingsyouwillfeelconfidentofusingthenewsystem.

Sincepolicestaffiscloselyinvolvedintheissueofapassport,theyarealsotrainedonthenewapplication.Oncetrainingsarecompleted,theRPOisequippedwiththenecessaryITInfrastructuresuchascomputersandnetworksetc.Inthemeanwhile,thePSKsiteconstructioniscompleted.MEAandNSIGofficialsthenauditthePSKtoensurethatallsecurityandequipment

To stay up to date on the progress of the project, keep viewing the poster at your site regularly!


standardsaremet.Onsuccessfulcompletionoftheaudit,trialrunsbeginatthePSK.Oncethestaffiscomfortableinusingthenewsystemandtheoperationsrunsmoothlyduringthetrialruns,thesitereachesthefinalmilestoneofGo-Live!

A‘CountdownPoster’depictingthisjourneyhasbeenspeciallydesignedtokeepyouupdatedontheprogressatyourRPO.The‘Index’boxontheposter,liststhesemajormilestonestobeachievedbeforeGo-LiveateachPSK.Aseachmilestoneisachieved,theflyingpassportwillmoveontheposter.ProjectupdatesfromotherRPOswillappearonthelefthandside,inthespaceprovided.ThisspacewillalsogiveupdatesontheachievementsofthePassportSevaProject.

Voice Of customercitizen feedbackAllthe7PilotPSKscontinuetodeliverexemplaryservicetothecitizensinaconvenientandtransparentmanner.WiththeWave1ofexpansiononthecards,itisessentialthatthebestpracticesfollowedacrossarereplicatedtoensurecontinuityofcitizendelightsacrossallupcomingPSKsalso.

Properfeedbackmanagementplaysanimportantpartnotonlyintrackingandmonitoringofservicesbutalsoinsuggestingimprovementstotakethecitizensatisfactiontothenextlevel.Overaperiodoftime,ourexperienceinProjectexecutionhasenabledustoappreciatetheimportanceofwellexecutedfeedbackmanagementtocapturetimely,accurateandrelevantinformation.

AcrossallthePSKs,awelldesignedandrobustfeedbackmechanismhasbeenputinplaceandacomprehensivemethodologyofcollationandanalysishasbeendevisedtoindicateandproperlyreflectthetrendsincitizensatisfaction.

Variouschannelsusedforfeedbackcollectionareasfollows

n PhysicalfeedbackformsatPSKsn TouchscreenfacilityinstalledatPSKs(Currentlyinstalled in South PSKs only)n E-MailsreceivedatPSPHelpdeskn OnlinethroughthePassportSevaPortaln CallCentre

CollectionoffeedbackisdoneonthefollowingfourParameters

n Cleanlinessandambiencen Courtesyn Efficiency/servicedeliveryn OverallExperience

This document intends to present an overview of the trends incitizensatisfactiongatheredoveraperiodof3months(January- March’2011)


PSK RPO Region

Bangalore–LalBagh BangaloreRPO South

Bangalore–SaiArcade BangaloreRPO South

Hubli BangaloreRPO South

Mangalore BangaloreRPO South

Chandigarh ChandigarhRPO North

Ambala ChandigarhRPO North

Ludhiana ChandigarhRPO North

FeedbackatPassportSevaKendrasSevenpilotPSKsthatarefullyoperationalare:

n Feedbackfrommorethan30000applicantscollected throughvariouschannelsinthemonthofJan,Feband Mar’2011.n ServicesdeliveredbyallthesevenPilotPSKshave beenhighlyappreciatedbytheapplicants.n CitizenSatisfactionleveloverallforallPSK’shasbeen consistentlyabove98%atallthetimesinthemonth ofJan,FebandMar’2011.n Parameters‘Cleanliness&Ambience’and‘Courtesy’ havebeenratedhighbytheapplicantsatHubli, Mangalore,LudhianaandAmbalaPSKs.n Parameters‘Efficiency/Servicedelivery’and‘Overall Experience’havebeenratedverywellbythecitizens forallthePSKs.

OverallCitizenFeedback

n Averageof99.17%CitizenSatisfactionleveloverallforallPSKs.


CrossingsChiefPassportOfficersList

S. Name PeriodNo.

1. I.J.Broughton March1954–2. K.D.Bhasin July1955–3. RanbirSingh August1957–4. P.S.KotadaSangani December1959–5. MuniLal November1962–6. V.A.Kidwai August1964–7. A.K.Nag April1967–8. A.R.Sethi August1970–9. S.J.S.Chhatwal September1973–July197510. M.Kutty11. C.V.Ranganathan August1976–March197712. L.N.Rangarajan March1977–July197813. K.D.Sharma July1978–July198014. H.C.S.Dhody July1980–January198115. M.K.Mangalmurti January1981–September198116. P.S.Sahai September1981–August198417. Y.M.Tiwari August1984–March198618. Shashank March1986–April199119. O.P.Gupta April1991–July199220. R.B.Mardhekar July1992–August199221. Smt.L.K.Ponappa August1992–July199422. T.C.A.Rangachari July1994–June199523. B.K.Mitra June1995–June199624. K.C.Singh June1996–April199825. FrancisVaz April1998–January199926. S.R.Tayal January1999–September200227. BanbitA.Roy September2002–February200328. Dr.A.K.Amrohi February2003–July200529. R.R.Dash July2005–May200730. R.Swaminathan May2007–March200931. A.Manickam March2009–October201032. MukteshPardeshi October2010-tilldate


RetirementfromtheCentralPassportOrganization

List of the Retiring officers from the Central Passport Organization (2011 – 2012)

AppointmentsintheCPVDivisiona. Mr.A.K.SobtitookchargeasDirector(PSP)inApril2011b. Mr.R.K.SinghtookchargeasDirector(CPV)inMay2011

Appointments as RPOsa. Mr.C.SanthilPandiantookchargeasRPO,ChennaiinApril2011b. Mr.RajeshSharmatookchargeasRPO,ShimlainMay2011

Name Category Post Date of Date of Station held birth Retierment from

ShriSYChavan Gen DPO 24.03.1951 31.03.2011 Thane

ShriMarshalKujur ST DPO 08.03.1951 31.03.2011 Lucknow

ShriIMSabharwai GEN APO 07.03.1951 31.03.2011 Chandigarh

ShriDhanjibhaiRGamit ST LDC 02.04.1951 30.04.2011 Ahmedabad

SmtVBKamble SC DPO 25.04.1951 30.04.2011 Nagpur

SmtNASaraswathy Gen APO 26.04.1951 30.04.2011 Cochin

ShriCGRajan Gen APO 10.04.1951 30.04.2011 Cochin

ShriKSDThameem Gen DPO 11.04.1951 30.04.2011 Chennai

ShriMANalinakshan Gen Asstt. 11.05.1951 31.05.2011 Bangalore

ShriSBHire Gen DPO 15.05.1951 31.05.2011 Mumbai

ShriPNarayanan Gen APO 02.05.1951 31.05.2011 Cochin

ShriMKSatam Gen APO 01.06.1951 31.05.2011 Mumbai

SmtLalithaChacko Gen APO 01.06.1951 31.05.2011 Cochin

Passport seva project: frequently asked questions (faqs)Why there was a need of Passport Seva Project in place of the existing system?ThisinitiativeistobedrivenbythefollowingVisionstatementofthePassportSevaProject(PSP):“To deliver all Passport-related services to the citizens in a timely, transparent, more accessible, reliable manner & in a comfortable environment through streamlined processes and committed, trained & motivated workforce”

What are the desired outcomes of the PSP?ThefollowingsarethedesiredoutcomesforthevariousstakeholdersofthePSP.

For Citizens:a. DeliveryofallPassport-relatedserviceswithindefined service levelsb. Closeraccesspointsforservicesc. EaseofavailabilityofallPassport-relatedinformation onlined. Portfolioofonlineserviceswithcertaintyandspeedand withareal-timestatustrackingandenquiryfacilitye. AvailabilityofgoodpublicfacilitiesatthePassport FacilitationCentresf. Anywhereserviceg. Multipleservicedeliverychannels


h. Easeofpaymentoffeesfortheservicesreceivedi. AneffectiveGrievanceRedressalMechanismj. Transparencyinavailingtheservices

For Employees:a. Uniformandwell-definedworkproceduresb. Rationalizedworknormsandclearaccountabilityfor performancec. Incentivesforhigherproductivityd. Recognitiontoefficientemployeese. Trainingsforrequisiteskillenhancementf. Highgrowthopportunityinareasofvalue-addedservices, onaccountofoutsourcingofnon-coreactivitiesg. Betterworkenvironment

For Ministry of External Affairs(MEA):a. Improvedservicedeliverytocitizensb. StandardizedpracticesandproceduresacrossallPassport officesc. Centralizeddecisionsupportsystemtomonitorand evaluatetheperformanceofallPassportofficesacross India d. Capabilitytohandleincreaseddemande. BetterutilizationofGovernmentresourcesinareasof value-addedservices,onaccountofoutsourcingofnon- core activities

Is PSP a privatisation drive?No.ThePassportSevaProjectisundertakenbytheMinistryofExternalaffairsandtheownershipliesfullyandsolelywiththeMinistry.AllthesovereignassetsincludingdataandinformationisownedbytheMinistrybothde-jureandde-facto.

How is Application Security concerns addressed in PSP when the software has been developed by the private Service Provider?WhenitcomestoSoftwaredevelopment,majorclientsworldwideincludingGovernmentclients,Banksetc,theSoftware development is entrusted to specialist software companieswhichtheclientselectthroughopenbiddingprocess.IncaseofPSPtoo,thesoftwaredevelopmenthasbeentakenupbyM/sTCSLimited,theSPofthePassportSevaProjectselectedthroughopenbiddingprocess.However,whenitcomestothesecurityconcernofthe“softwareCodes”beingwrittenbySP,standardsprocedureshasbeenfollowedinPSP,asbeingfollowedworldwide.

What are Passportv Seva Kendras (PSK)?PSKsarethefront-enddeliverychannelstobelocatedacrossthecountryaspartofthePassportSevaProject.77PSKswillbebuiltunderthePassportSevaProject.7PSKsoutof77hasalreadybeenfunctioningfrompast6-8monthsaspartofthepilotprojectandhasbeenverifiedandokayedbytheThirdPartyAuditAgency.

Who owns the PSKs and who is heading it?PSKisownedbytheMinistryandisheadedbyAssistantPassportOfficerfromtheCPOCadre.

How will Passport Offices(PO)/Regional Passport Offices function(RPO)?ThePOs/RPOswillcontinuetofunctionasusuallikeprintingofpassport,lamination,QualityCheck,Dispatchetc.Also,theescalated/complexcasesfromPSKsaredealtinthePassportOffice.UndereachPOs/RPOstheremaybeoneormorethanonePSKs.PassportOfficer/RegionalPassportOfficerwillbetheoveralladministrativeheadofthePSKsassociatedwiththeconcernedPassportOffice.

Will the Passport Seva Project lead to downsizing of CPO Cadre?No.Infact,afterlaunchofthepilotprojectinBangaloreandChandigarh,ithasbeenobservedthatthedemandofthepassportseekershaveincreasedoneandhalftimes(1.5times).Thiswillresultintorequirementofmoreman-powerresourcesfromtheMinistryside.

Will it hamper career prospects of Central Passport Office(CPO) personnel?No.MinistryisconstantlyreviewingthepromotionandotherpoliciesthatwillleadtobettercareergrowthoftheCPOpersonnel.

What are the advantages which PSP offers to employees?FollowingarethenoticeableadvantagesemployeescanexperienceinlightofthePassportSevaProject:i. WorldClassPassportSevaKendraswithbetter amenitiesandcomfortableworkingenvironment.ii. Clutteredandtimeconsumingtaskshavebeen outsourced to the SP and employees have to deal withonlyfilteredapplicationcomingfromfront-end deliverychannel.iii. AvailabilityofsupportstaffprovidedbySPduring workinghours.


iv. Employeesdonothavetodealwiththecrowds.v. CentralizeapplicationandDatabaseensuringbetter availabilityanduniformity.vi. Improvedperformanceduetostate oftheartinfrastructureandsystemdeployment.vii. Audittrailthatensuresthelegalityofthetaskbeing performedbytheuser.viii. Performancebasedincentive.

Jottings

What is the implementation status of the PSP? What is the roll-out plan across the Country?Tilldate7PassportSevaKendrasarerunningunderthejurisdictionofRPOChandigarhandBangalore.Wave-IPSKscoveringthePOs/RPOsunderTN,Kerala,APandDelhiisexpectedtobecompletedbyJune-July2011.FinalrolloutcoveringallthePSKsacrossthecountryisexpectedtobecompletedbytheendof2011.

Successful completion of 3rd Party Audit7pilotsitesareoperatingsuccessfullyinvariouspartsofthecountry.OnJaunary11,2011,theThirdPartyAuditAgency(3PAA)-StandardizationTestingandQualityCertification(STQC)Directorate,DepartmentofInformationTechnology,MinistryofCommunicationsandIT,Govt.ofIndiasatisfactorilycompletedthecomplianceverificationdueattheendofthepilotphaseoftheproject.Theprojectisnowrearingtogo-aheadforrolloutacrossthecountry.

RPOMumbaiPlaysKeyRoleinLibyanEvacuationRegionalPassportMumbai,headedbytheRPOShriVinoyK.ChoubeywasthenodalagencytooverseethereturningofIndiancitizensfromLibyaviaMumbaibecauseofdisturbeddomesticconditionsinLibya.ThefirstFlightcarryingpassengersfromLibyalandedatMumbaiInternationalAirporton28.2.2011.Sincethenatotalof28flightshavearrivedatMumbaicarryingatotalof3257IndiancitizensfromLibya.TheseflightscomprisedofflightscharteredbyGovernmentofIndiaandsomescheduledserviceflightscarryingIndianevacueesfromLibyaalongwithotherpassengers.TheseflightsoriginatedfromairportsinLibyaorintheneighboringcounties.OnarrivalatMumbaiInternationalAirport,airtickets/financialassistancewereprovidedtothepassengersforonwardjourneytotheirrespectivedestinationsbyRPOMumbaiofficials.Atotalof1300-1400(asperestimatesprovidedbyM/sBalmer&Lawrie)passengersweregivenairtickets.TheairticketswerebookedbyM/sBalmer&LawrieonauthorizationofRPO,Mumbai.

Similarly,1239passengerswereprovidedfinancialassistance.Rupees2000/-&rupees1000/-weregiventoadultand

childbelow12yearsrespectively.AtotalamountofRupees24,29000/-weredisbursed.AssistancewithrespecttogettingconfirmedrailwayreservationorplacementofnewrailwaybogiewasprovidedthroughRailwayofficialspresentattheairport.Anumberofevacueeswereemployeesofwellknowncompanies.ManyatimestherepresentativesofthesecompaniestookresponsibilityoftheirstaffreturningfromLibyaattheairportitself,providedthemassistanceandmadesuitablearrangementsfortheironwardjourney.Suchpassengerswerenotprovidedanyassistancebyus.

Serviceofmorethan25officersandstafffromRPO,Mumbaiwereutilizedforthisoperation.Theyweremanningtheoperationsattheairportroundtheclock,attimesevenafterworkingintheofficeduringofficehours.Atlaterdate,3officialsfromPO,Thane,2officialsfromPO,Puneand2officialsfromPO,Suratreportedtothisofficeandwerealsoropedintoassistintheoperations.

ApartfromofficialsofRPO,Mumbai,officialsfromprotocoldepartmentofStateGovernment,IndianRailway,ProtectorofEmigrants,GVKandM/sBamler&LawriewereactivelyinvolvedintheprocessofassistingtheIndiancitizensreturningfromLibya.GVKprovidedfood,tea,coffee,waterandfreemobilefacilitiestothepassengers.

SinceholdingareaatMumbaiInternationalAirportisverysmallitusedtobecomeverycrowdedespeciallyonarrivalofchartedflights.SincethecontrolroomwasremotefromtheholdingareanotmuchusecouldbemadeoftelephoneandXeroxfacilityavailablethere.

TheblueprintfortheaboveoperationwaspreparedbyAS(CPV)andJS(PSP)&CPOwhentheyvisitedMumbaijustbeforetheonsetofoperation.AS(CPV)chairedthemeetingswhichwasattendedbyseniorofficialsfromStateProtocolDepartment,GVK,POE,M/sBalmer&Lawrieapartfrom


JS(PSP)andRPOOfficialsetc.inwhichdetailedmodalitieswereworkedout.LaterontheoperationsweresupervisedandguidedbyJS(Cons)andJS(PSP)&CPO.

OfficialsfromRPO,MumbaiwerethekeyimplementingagencywhowereinvolvedinactualexecutionandwerealsomaincoordinatingauthoritywhereverassistanceofotheragencieswererequiredbytheIndiansreturninghome.RPOMumbaiofficialsworkedroundtheclockwithenthusiasmattheairporttomaketheoperationabigsuccess.

13thNationalConferenceofallindiapassport employees association13thNationalConferenceofAllIndiaPassportEmployeesAssociationwasheldon30thApriland1stMay,2011atViswaYuvaKendra,NewDelhiwhereelectionforallpostsofCentralCommitteewereconductedandfollowingweredeclaredelectedtothepoststatedagainsttheirnames.

ShriS.Ajithkumar Cochin

Auditors ShriNareshKumar Ghaziabad

ShriRamKripalSingh Bareilly

S.No. Designation Name City

1. President ShriM.Vasudev Hyderabad

2. VicePresident ShriB.S.Rana Lucknow

3. GeneralSecretary ShriVenugopalanTK Delhi

4. SecretaryOrganisation ShriG.ShrinivasaRao Hyderabad

5. JointSecretaryOrganisation ShriGirirajSharma Delhi

6. Financesecretary SmtAnitaBhatnagar Delhi

7. ZonalSecretary(N) ShriDipankarDas Chandigarh

8. ZonalSecretary(C) ShriHarinarayanJuhare Bhopal

9. ZonalSecretary(E) ShriDebasishBhattacharjee Kolkata

10. ZonalSecretary(W) ShriC.G.Solanki Mumbai

11. ZonalSecretary(S) ShriN.K.Suriyaprakash Chennai

12. JointZonalSecretary(N) ShriHariOm Jalandhar

13. JointZonalSecretary(C) ShriLalitKumar Ghaziabad

14. JointZonalSecretary(E) ShriSantoshKumar Ranchi

15. JointZonalSecretary(W) ShriPiyushVaghela Ahmedabad

16. JointZonalSecretary(S) ShriP.K.Behera Bengaluru


Partners in the PSP ProjectThePassportSevaProjectisbeingimplementedbytheMinistryofExternalAffairsinpartnershipwithanumberoforganizationswhohaveplayedakeyroleinconceivingandimplementingthispioneeringscheme.Theseinclude:

n Tata Consultancy Services:TCS,oneofIndia’sleadingprovidersofITandbusinesssolutions,isthedesignatedServiceProviderforthePassportSevaProject.

n National Institute for Smart Governance:NISG,abodyenvisagedtoleadprivatesectorcompetenciesintheimplementationofe-governanceprojectsandregisteredunderS.25oftheCompaniesAct,hasbeenclosely involved with the development of the detailed projectreportandthefinalRFP.ItcontinuestomonitortheprogressoftheprojecttoensurecompliancewiththeRFP.

n Centre for the Development of Advanced Computing:C-DAC,apremierR&DinstitutionundertheDepartmentofIT,MinistryofCommunicationandITcarriesoutresearchinareasofIT,electronicsandrelatedareas.C-DAC,beingagovernmentagency,holdsthestrategiccontroloverthedatafromtheProjectthusensuringitssecurityandprotectionfrommisuse.

n Standardization, Testing and Quality Certification:STQCDirectorate,undertheDepartmentofInformationTechnologyistheprincipalagencyoftheGovernmentthatprovidesassurancesforsoftwarequality,informationsecurityandITservicemanagement.InthePSP,ithasbeeninstrumentalinprovidingthethirdpartyauditthathasbeenundertakeninthesevenPassportSevaKendras.

VOL 01 | Jan – June 2011

Editor:MrMukteshPardeshiEditorial Team:AbuMathenGeorge,ManeeshaGupta,ShwetaSingh

PassportPatrikaispublishedbyMEA,NewDelhi.ForviewingonlineversionofPassportPatrika,pleasevisithttp://passportindia.gov.in

EditorialcontributionsandlettersshouldbeaddressedtotheEditor,PassportPatrika.Voiceyouropinions/suggestions/[email protected]

Passport Patrika | January - June 2011

Government & Nonprofit

Transcript of Passport Patrika | January - June 2011