Passport Patrika | January - March 2012

Passport

Patrika

January-March 2012

External Affairs Minister Shri S.M. Krishna and Delhi Chief Minister Smt. Sheila Dikshit unveiling the 50th PSK at Herald House, New Delhi

A quarterly bulletin of Passport services in India

Standing Committee visits PSKs

Launch of 40th PSK in Jaipur

Role of Travel agents in PSP

National e-Governance Plan

The Passport Seva Project, MEA's flagship e-Governance initiative, found

mention in President's Address to the Parliament on 12 March 2012: “My

Government has embarked upon a comprehensive overhaul of the Passport

Issuance System through the mission-mode 'Passport Seva Project' which is

expected to be fully implemented during the current year”. At the end of the first

quarter of the year, 90% of the project work has been executed. As on 31 March, 70

Passport Seva Kendras (out of planned 77) were made operational/were ready for

operations.

We reached a notable milestone on 23 February 2012 when External Affairs

Minister and Chief Minister of Delhi unveiled the country's 50th PSK at Herald

House, New Delhi for public service. Earlier, the New Year began with the

auspicious launch of the 40th PSK in Jaipur by Chief Minister of Rajasthan and

Minister of State for External Affairs. Befittingly, the event took place on the

sidelines of the 10th Pravasi Bharatiya Divas.

The Ministry of External Affairs has taken a big lead in improving

governance in Passport Offices by focusing on citizen centricity, service

orientation and transparency. In a Passport Seva Kendra, the Government

decisions, including verification of requisite documents and granting of passports,

are taken in the presence of citizens. These are innovative measures, which require

good co-operation and understanding by the citizenry. A visit to a PSK at a pre-

appointed time is designed to help in reducing malpractices, enhancing

accountability and issuing error-free and secure passports to our citizens. Two

features on NeGP and the Role of Travel Agents in this issue are intended to provide

better understanding of the philosophy and working of the Passport Seva Project.

The Passport Seva Project is also intended to enhance employees'

productivity by adopting such measures as training, better career progression and

other welfare and motivational measures. As on 31 March 2012, the cadre strength

of CPO stood at 2,697. During the last two years (April 10- March 12), 14 DPCs

were held, leading to 1,341 fast track promotions at all levels. Many more measures

are in the pipeline in order to make the Central Passport Organization an efficient

and motivated service.

P a s s p o r t P a t r i k a

January - March 2012

Editorial Team:

Passport Patrika is edited and

published by Muktesh Pardeshi,

Joint Secretary (PSP) & Chief

Passport Officer on behalf of

Central Passport Organisation,

Ministry of External Affairs,

New Delhi.

Muktesh Pardeshi

Sanjiv Aggarwal

Address: CPV Division,

Ministry of External Affairs,

Patiala House Annexe,

Tilak Marg,

New Delhi-110 001.

Tel: +91-11-23387013

Fax:+91-11-23071370

Website:

E-mail:

http://passportindia.gov.in

[email protected]

Design and Publishing Partner :

TATA CONSULTANCY SERVICES

Muktesh Pardeshi

Joint Secretary (PSP) & Chief Passport Officer

EDITORIAL NOTE

·

· Snippets ..............................................................................................................................

- Haj Mela in Bangalore

- Haj Mela in Trichy

- Haj Mela in Chennai

- Saudi Arabian delegation’s visit to PSK Hyderabad

- Passport and Emigration awareness Mela at Thanjavur

- President’s Address to the Parliament

- Award of outsourcing work relating to Apostille of documents

· Important Events ..............................................................................................................

- Complete Rollout of PSP in UP

- Complete Rollout of PSP in Rajasthan

- Rollout of PSP in Bihar

- Rollout of PSP in Mumbai, Thane and Nasik

- Rollout of PSP in Goa

- Parliamentary Standing Committee on External Affairs’ visit to Bangalore, Ahmedabad and

Mumbai

· Cover Story - Launch of 50th PSK at Herald House, New Delhi...........................

· PSP in the Media ...............................................................................................................

· Knowledge Sharing ...........................................................................................................

- National e- Governance Plan

- Role of Travel Agents

· Passport Issuance Figures for 2011.................................................................................

· PSK Directory ...................................................................................................................

· Status Scan ........................................................................................................................

- Numbers Speak…

- Roll-out Status

· Voice of the People ............................................................................................................

- Citizen Feedback

- Citizens Speak…

· Employees Corner ............................................................................................................

- Appointments & Retirements

- Change Management - Interview : RPO Jalandhar

Editorial Note

Passport Patrika January- March 2012 3

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CONTENTS

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22

Haj Mela in Trichy

Haj Mela in Bangalore

A special camp for Haj applicants was thorganised at Thanjavur PSK on the 24 March

2012. In the inaugural function, Sh. Balamurugan, RPO, Sh. Mohammed Galib Basha, Manager, Haj Committee of India and Sh. Jaleel Sultan, Trichy Chief Town Qazi were present. The Mela was inaugurated by Sh. K. Baskaran, Collector. A preliminary verification of the applicants' documents was done by Haj Committee members. About 170 applications were processed on the day.

A Haj Mela was organized at RPO th

Bangalore from 16 January 2012 to th13 April 2012. A total of 9100 appointments

were dedicated to Haj applicants at the 4 PSKs in Karnataka; with Lal Bagh PSK catering to approximately 50% of the Haj appointments, Marathalli PSK 25% , Hubli PSK 15% appointments and Mangalore PSK the

stremaining 10% . As on 31 March 2012, approximately 6000 Haj applicants visited the PSKs, and over 4500 files were processed for these Haj applicants.

Haj Mela in Chennai

Saudi Arabian delegation visits PSK Hyderabad

A special camp for Haj aspirants was

organised at the Chennai Saligramam PSK. This camp worked on two consecutive

th stSaturdays on 24 March and 31 March 2012.

thOn 24 March , the event was flagged off by Sh. Senthil Pandian, Chennai RPO, Sh. Aboobucker, Vice-chairman of the Haj Committee and Sh. Sylendra Babu, IGP of North Zone, Tamil Nadu. The Haj Committee volunteers verified the documents at the nearby mosque. A total of 210 applications of

thChennai residents were processed on 24 March and 680 applications, of those residing

stin remaining districts, were processed on 31 March 2012.

A Saudi Arabian delegation headed by Dr.

Yousuf Terad Al Saadon, Deputy Minister of Foreign Affairs for Economic and Cultural Affairs visited Hyderabad - Begumpet PSK

thon March 24 2012. RPO Hyderabad, Dr. Srikar Reddy addressed the 43 member delegation and explained to them the old and new systems of Passport issuance. Visitors appreciated the revolutionary changes in the issuance of Passports in India.

4

SNIPPETS

Passport Patrika January- March 2012

Passport & Emigration awareness Mela at Thanjavur

Trichy Passport Office in liaison with the

Protector of Emigrants, Chennai, Ministry of Overseas Indian Affairs organised a Passport and Emigration Awareness Mela at Thanjavur

thon 10 March 2012. The Mela aimed to create awareness amongst citizens on the newly opened Passport Seva Kendras, emigration rules and procedures.

The Mela was inaugurated by Sh. A. Alexander Mohan IPS, Inspector General of Police, Central Zone, Trichy in the presence of Sh. Balamurugan, RPO Trichy. Sh. D. Jai Sankar, IA & AS, Protector of Emigrants, Chennai was the Guest of Honour. It was attended by 500 people from 8 districts.

President's Address to Parliament

7.Efficient and automated delivery of public services with minimum human intervention is one of the keys to reducing corruption. Under the National e-Governance programme, more than 97,000 Common Service Centres have been established across the country for making public services conveniently available to ci t izens. Departments responsible for Income Tax, Passports, Central Excise, and Corporate Affairs have started delivering online services. New e-Governance projects in education, health, public distribution and postal services will be launched. The Electronic Services Delivery Bill has been introduced in the Parliament. Increasingly, public services under all e-Governance projects will be delivered through internet and mobile phones.

103.My Government has embarked upon a comprehensive overhaul of the Passport issuance system through the mission-mode "Passport Seva Project" which is expected to be fully implemented during the current year. An Integrated online Visa application system under the Immigration, Visa a n d F o re i g n e r s R e g i s t r a t i o n & Tr a c k i n g s c h e m e i s u n d e r implementation.

SNIPPETS


In her address to the

Joint session of Parliament on the 12th March, 2012, Hon'ble President S m t . P r a t i b h a D e v i s i n g h P a t i l r e f e r r e d t o t h e ongo ing r e fo rms under the Passport Seva Project.Excerpts:

6 Passport Patrika January- March 2012

SNIPPETS

Award of outsourcing work relating to Apostille of documents

1. The Ministry of External Affairs has decided to outsource the work of collection / delivery of documents for attestation to five agencies, namely

(i) M/s IVS Global Services, New Delhi,

(ii) M/s VFS Global South Asia, New Delhi,

(iii) CKGS Cox & King, New Delhi,

(iv)M/s BLS International Services Ltd., New Delhi,

(v) M/s Superb Enterprises,New Delhi,

on a trial basis for a period of 90 days from 01.03.2012. 2. The service fee chargeable per document by these agencies will be Rs. 22/-for personal document, Rs. 18 for educational document and Rs. 16 for commercial document. The service fee is exclusive of the Rs. 50/-Postal Order required for Apostille on each document.

3. The address / contact details of collection / delivery center of the five agencies are given below: I) M/s IVS Global Service Pvt. Ltd, 119, New Delhi House (1 st Floor), 27 Barakhamba Road, Connaught Place, New Delhi Phone: 011 61608080, fax: 011 43115800. & IVS Global Service Pvt. Ltd. S.C.O. 83/84, Sector 34 A, Chandigarh, Phone:017261608080.

ii) M/s VFS Global Services, Attestation -Collection Centre, S-2level (Upper Ground Floor), Block -E, International Trade rower, Nehru Place, New Delhi -110019.

iii) Cox & Kings Global Services, GF, Kamal Cinema Commercial Compled, Block A&B, Safdarjung Enclave, New )elhi -110029, Phone: 011 -26197635, & Cox & Kings Global Service, Indra Place, H Block Middle Circle, Connaught Place, New Delhi -110001, phone: 011 23738811.

iv) M/s BLS International Services Ltd., 910 Indra Prakash Building, 21 Barakhamba Road, New Delhi -110001, Phone: )11 -23716531, 23755263, fax: 011-23716531 & BLS International Services Ltd., SCO 37/38, Sec 17 C, Near Batura Xing, 3rd Floor, Office No.4, Chandigarh, Phone: 09915167321, fax: 011 23716531.

v) M/s Superb Enterprises, 100 G, LGF 8A, Milap Building, Bahadur Shah Zafar Marg, ITO, New Delhi -110002, Phone : 011 23355999, fax: 01123350999, e-mail: [email protected] & Superb Enterprises, SCO -23, 24 &25, Office No.4, Near Regional Passport Office, Sector 34A, Chandigarh -160022, Phone: 0172 2601075.

[MEA Press Release ....1st March 2012]

Complete Rollout of PSP in Uttar Pradesh

Passport Seva Kendras across UP located at Lucknow,

Kanpur, Gorakhpur, Varanasi, Ghaziabad and Bareilly were launched in March 2012.

The Lucknow, Kanpur, Gorakhpur and Varanasi PSKs, under the jurisdiction of RPO, Lucknow, are the designated facilitation centres for 49 districts of UP.

th Varanasi PSK was launched on 12 March 2012 and Lucknow, Kanpur and Gorakhpur PSKs were

th operationalised on 13 March 2012. PSKs at Lucknow Kanpur, Gorakhpur and Varanasi have a total operational capacity of 77 counters to handle 1300 appointments per day.

On 2012, Bareilly PSK, under the jurisdiction of Bareilly RPO, was made operational by Sh. Sitaram Yadav, RPO Bareilly in the presence of Sh. Sanjiv Aggarwal, Under Secretary. This PSK caters to 13 districts falling under the jurisdiction of Bareilly RPO. The PSK has an overall capacity to serve around 500 citizens daily with 23 counters ( 15 Service Provider and 8 Government counters).

th 13 March

Sh. Muktesh Pardeshi, Joint Secretary(PSP) & Chief Passport Officer and Sh. J.P.Singh, RPO Lucknow at the operational launch of Lucknow PSK

IMPORTANT EVENTS

Sh. K. N. Srivastava, Additional Secretary (FA) launching the Varanasi PSK


Sh. Amrendra Kumar Sengar, at the operational launch of the Ghaziabad PSK

RPO Ghaziabad

thOn 13 March 2012, Ghaziabad PSK, under the jurisdiction of Ghaziabad RPO, was launched by Sh. Amrendra Kumar Sengar, RPO Ghaziabad in the presence of Sh. A.K. Sobti , Director (PSP). The PSK has an overall capacity to serve around 1000 citizens daily with a 43 counters (29 Service Provider and 14 Government counters).

Sh. Sitaram Yadav, RPO Bareilly and staff members launching the Bareilly PSK


Complete Rollout of PSP in Rajasthan

Coinciding with the “Pravasi Bhartiya

Divas” in Jaipur, PSK Jaipur was inaugurated th

on 7 January 2012 in the presence of Sh. E. Ahamed, MOS (EA), Sh. Ashok Gehlot, Chief Minister of Rajasthan, Sh. Ranjan Mathai, Foreign Secretary and other dignitaries . PSKs at Jodhpur and Sikar were

thoperationalised later on March 7 2012.

Sh. Ranjan Mathai, speaking during the inauguration of Jaipur PSK

Foreign Secretary

Rollout of PSP in Goa

t h Panaji PSK was made operational on March 19 2012. PSK has 7 processing counters covering all

districts of Goa .

IMPORTANT EVENTS

Sh. Muktesh Pardeshi, Joint Secretary(PSP) & Chief Passport Officer and Sh. VinoyK. Choubey, RPO Mumbai at PSK Malad

Rollout of PSP in Bihar

thPatna PSK was unveiled on 7 February

2012 by Sh. Muktesh Pardeshi, Joint Secretary (PSP) & Chief Passport Officer. Patna PSK caters to 38 districts of Bihar and can handle volumes to the tune of 800 to 900 applications per day.

Rollout of PSP in Mumbai, Thane and Nashik

Four PSKs across Maharashtra , including 2 PSKs in

Mumbai (Malad, Andheri), Thane and Nasik were launched in the presence of Sh. Muktesh Pardeshi , Joint

thSecretary(PSP) and CPO on the 20 March 2012. The launch event was held at Malad PSK. The overall operational capacity of Maharashtra PSKs would be over 3000 applications per day. Mumbai PSKs have 70 counters. Thane and Nashik PSKs have 38 counters .

Sh. E. Ahamed, MOS(EA) and Sh. Ashok Gehlot, Chief Minister of Rajasthan, during the inauguration of Jaipur PSK

Jaipur PSK has an overall capacity of 40 counters to serve around 500 citizens daily across 16 districts. Sikar has capacity of 26 counters to process 450 applications across 11 districts. Jodhpur has 19 counters with capacity to process 350 applications across 6 districts.

Bangalore

st On 1 March 2012, Parliamentary

Standing Committee on External Affairs, led by Sh. Ananth Kumar, visited PSK Lal Bagh, Bangalore. The Committee reviewed PSK operations and expressed satisfaction at the progress made by PSP over the last one year.


Mumbai

nd On 2 March 2012, the Committee

visited the PSK Malad, Mumbai. The delegates were given an end-to-end walkthrough of the PSK process from token issuance through Stages A-B-C upto exit. They expressed satisfaction at the seamless flow of applicants with provision of special facilities especially for the disabled.

IMPORTANT EVENTS

Parliamentary Standing Committee during the Process Walkthrough at PSK Bangalore

Parliamentary Standing Committee members at PSK Mumbai- Malad

Ahmedabad

thOn March 5 2012, the Committee

visited the Ahmedabad PSK 2 (Vijay Cross Road). They reviewed the PSK operations in terms of services to the citizens and took real time feedback of applicants.

Parliamentary Standing Committee interacting with citizens at PSK Ahmedabad

Parliamentary Standing Committee on External Affairs’ visit to Bangalore / Ahmedabad / Mumbai

The Standing Committee on External Affairs is one of the 24 Departmentally related Standing Committee(DRSCs), which has been constituted to examine matters pertaining to the Ministry of External Affairs and the institutions/organisations falling under its purview. The Committee consists of 31 members out of which 21 members are nominated by the Hon'ble Speaker from amongst the members of lower house(Lok Sabha) and 10 members are nominated by Chairman, Rajya Sabha amongst the members of the upper house(Rajya Sabha).

thLaunch of 50 PSK at Delhi – Herald House

On 23 2012, the Herald House PSK, under the jurisdiction of RPO Delhi, was inaugurated.

This was the 50th PSK to commence operations. The PSK was inaugurated by Sh. S. M. Krishna, EAM in the presence of Smt. Sheila Dikshit, Chief Minister, NCT of Delhi, Smt. Preneet Kaur,Minister of State, for External Affairs and Members of Parliament. The ceremony was also attended by other dignitaries - Sh. Ranjan Mathai, Foreign Secretary, Sh. B K Gupta, Additional Secretary, MEA, Sh. N Chandrasekaran, TCS CEO and MD, and Sh. Muktesh Pardeshi, Joint Secretary(PSP) & CPO. The PSK is situated at the heritage Herald House Building at ITO Delhi. The PSK has an overall capacity to serve around 1000 citizens daily with 48 counters (32 Service provider and 16 Government counters). With this, the combined capacity of the Delhi PSKs has increased to 58 service provider counters with an ability to serve more than 1500 citizens daily. The other two PSKs at Shalimar Place and Gurgaon were launched in August 2011.

rd February

External Affairs Minister, Sh. S.M Krishna speaking during the inauguration of the 50th PSK at Herald House, New Delhi


COVER STORY

Excerpts from External Affairs Minister’s Speech

“The swanky Passport Seva Kendra will provide services on par with best practices worldwide. This is an important milestone. The setting up of Passport Seva Kendras is part of government's commitment to deliver passport services to the citizens in an efficient way,”

COVER STORY

Dignitaries looking at Passport Seva map

Ribbon cutting ceremony at Herald House PSK


Sh. B.K. Gupta,Additional Secretary, MEA welcoming the dignitaries during the inauguration ceremony

A View of Citizen Service Counters

Lamp lighting ceremony

PSP IN MEDIA


National e-Governance Plan

Mission Mode Projects

e-Governance in India has steadily evolved from computerization of Government Departments to

initiatives that encapsulate the finer points of Governance, such as citizen centricity, service orientation and

transparency. Lessons from previous e-Governance initiatives have played an important role in shaping the

progressive e-Governance strategy of the country. Due cognizance has been taken of the notion that to

speed up e-Governance implementation across the various arms of Government at National, State, and

Local levels, a programme approach needs to be adopted, guided by common vision and strategy. This

approach has the potential of enabling huge savings in costs through sharing of core and support

infrastructure, enabling interoperability through standards, and of presenting a seamless view of

Government to citizens.

The National e-Governance Plan (NeGP), takes a holistic view of e-Governance initiatives across the

country, integrating them into a collective vision, a shared cause. Around this idea, a massive countrywide

infrastructure reaching down to the remotest of villages is evolving, and large-scale digitization of records

is taking place to enable easy, reliable access over the internet. The ultimate objective is to bring public

services closer home to citizens, as articulated in the Vision Statement of NeGP:

The Government approved the National e-Governance Plan (NeGP), comprising of 27 Mission Mode

Projects (MMPs) and 8 components, on May 18, 2006.

NeGP comprises of 27 Mission Mode Projects (MMPs) encompassing 10 Central MMPs, 10 State MMPs

and 7 Integrated MMPs spanning multiple Ministries/ Departments. "Mission Mode" implies that the

objective and the scope of the project are clearly defined, that the project has measurable outcomes and

service-levels, and the project has well-defined milestones and timelines for implementation.

·

"Make all Government services accessible to the common man in his locality, through common

service delivery outlets, and ensure efficiency, transparency, and reliability of such services at

affordable costs to realise the basic needs of the common man”

KNOWLEDGE SHARING


Central MMPs State MMPs Integrated MMPs

BankingCentral Excise & CustomsIncomeTax (IT)InsuranceMCA21National Citizen DatabasePassportImmigration, Visa and Foreigners

AgricultureCommercialTaxese−DistrictEmployment ExchangeLand RecordsMunicipalitiesGram Panchayats

CSCe-Bize-Courtse-ProcurementEDI for eTradeNational e-governance Service Delivery GatewayIndia Portal

ROLE OF TRAVEL AGENTS IN PASSPORT SEVA

Under the old system, registered travel agents were free to deposit passport application forms in

the Passport Offices like any other individual, but with authorization letter from the applicant subject to

certain guidelines. A travel agency's role was, thus limited to mere deposit of a limited number of

application forms in the Passport Office on behalf of applicants, insofar as fresh and reissue of passports

were concerned. To facilitate submission of applications, registered travel agencies were given a login ID

under the old scheme which existed before the launch of the Passport Seva Project (PSP). With the launch

of PSP, a Mission Mode Project under the National e-Governance Plan (NeGP), the login IDs are no

longer usable. The earlier scheme was based on a system developed by National Informatics

Centre(NIC). The systems and procedures under the PSP are vastly different .

Under Passport Act 1967, there is no provision for 'recognition of travel agencies. The orders for

registration of travel agents and recognition of travel agents were to afford an alternative to citizens

regulated by administrative orders only. These orders have no statutory status and thus liable to be

amended, modified or withdrawn as per policy of the Government from time to time. Passport issuance is

a sovereign function of the Govt under the Passport Act 1967 and the Govt is free to frame new policies

and to evolve new procedures as per demands of the time in public interest. Accordingly to fulfill NeGP

objectives, Ministry of External Affairs has taken a policy decision to introduce and implement PSP.

However, as per Ministry's circular dated November 04, 2010, 'an applicant who has difficulty in filling

up/ On-line filling up of passport application and status enquiry of application may seek assistance from

travel agents in the new Passport Seva Project. Therefore, Travel agents may still play role to that extent

in the Passport Seva Project. However, each applicant has to come to the Passport Seva Kendra for

submission of application, fingerprint and digitization of photograph requirements and the Travel agents

will have no role in that process.'

It is also to be added that the benefit of login ID in the old scheme was enjoyed only by the

registered travel agencies who were so allowed, but there are hundreds and thousands of travel agents

across India who are not registered with Passport Offices. Under the PSP, Ministry has taken a decision

not to discriminate between travel agents, and therefore, taken a universal view that all travel agents

would play a role to assist an applicant who has difficulty in filling up/online filling up of passport

application and status enquiry of applicant, for which no accreditation is required from the respective

Passport Offices or Ministry of External Affairs. In fact, the role of travel agencies stands liberalized

without discrimination under the PSP. It is up to the individual to approach an agency or not, whether

registered or otherwise. Personal appearance of the applicant, finger print and digital photograph

measures are required in the interest of national security. Government has been receiving many appeals

from applicants who at the behest of unscrupulous elements indulged in passport forgery, obtaining

multiple passports by suppression of facts and with wrong names and particulars. Majority of these

appellants informed the Government that they were misguided and helped by travel agencies in their

dubious acts.

The allegation made by travel agents in various fora and petitions filed in several courts in the

country that the Ministry's action in implementing PSP is illegal, arbitrary, irrational, unjust, capricious

and unsustainable is entirely baseless and made without going into facts and merits of the Govt policy to


ROLE OF TRAVEL AGENTS IN PASSPORT SEVA


revamp passport issuance system as a whole. There is no 'derecognition' of travel agents as they are still

free to assist the applicants as mentioned above. It is entirely up to the applicant whether he/she applies

for passport services online on his/her own or through any internet cafe or through any other person

capable of applying online or through any travel agent. The field for the applicant is now wider.

The stand taken by the Ministry in implementation of PSP in partnership with M/s TCS has been

upheld by various High Courts as follows :

(i) A CWP No. 12580/2009 had been filed by Travel Agents Association of Northern India High Court of

the States of Punjab and Haryana, Chandigarh against the Union of India and TCS, pleading continued

submission of passport applications as in the old system. The petition was dismissed by the High Court thvide judgment dated 24 August 2010.

(ii) Reference cases filed by Travel Agents in Tamil Nadu in Madras High Court vide petitions no.

21787, 21788. 21715 of 2011 and no. 7507, 7676 and 9691 of 2011 and Misc. Petition No. 1/2011

pleading for right to accompany the passport applicants to Passport Seva Kendras for submission of

passport applications and remain with them throughout for the purpose of obtaining passport. The

petitions were dismissed by the Court, in the combined judgment dated 8-12-2011 .

(iii) In the Special Civil Application No. 917& 919/2012 filed by Association of Recognised Passport

Agents (ARPA) of Gujarat, in the Gujarat High Court, Ahmedabad, the petitioners prayed for :

(a) restoration of status quo ante and continuance of submission of passport applications by travel agents,

(b) access to the new system through log-in, (c) special counters for travel agents in the PSKs/RPO and

(d) stay on the implementation of PSP.

The Hon'ble Court held that:

(i) the contention that the Passport Seva Kendras are run by private parties is misconceived.

(ii) the overriding reason of public policy is writ large on the face of the policy itself which is made in the

public interest and in the interest of national security. Thus, where the state action is as a public policy or is

in public interest, unless the action taken amounts to an abuse of power, the concept of legitimate

expectation on which the ARPA appeared to base its case, would have no role to play.

(iii) the policy cannot be said to be capricious nor can it be clearly held to be arbitrary and founded on

mere ipse dixit of the executive functionaries nor does the same offend other constitutional provisions or

come into conflict with any statutory provisions.

The Court dismissed the petition though it permitted the ARPA to make a representation to the

Ministry to consider whether it could play a role in the new policy instructing inter alia that the same shall

be considered by the Ministry sympathetically and expeditiously. Subject to the aforesaid, the petitions

fail and are accordingly dismissed. The interim relief granted earlier shall stand vacated.

Name of RPO/PO

No. of passport applications received

No. of Passports issued

No. of misc. applications received

No. of misc. services rendered

No. of Passports issued under Tatkaal

Revenue earned under tatkal scheme

Total revenue

Total expenditure

Ahmedabad

328543

320864

9544

9854

4789

7477500

336088295

52394324

Amritsar

80055

83782

14018

13639

3136

50600000

95063210

#

Amritsar PSK

3239

3142

27

26

108

162000

3357500

Bangalore

0

4142

0

7

0

0

0

46534634

Bangalore PSK

368260

379902

11421

9810

65250

165215100

482079173

0

Bareilly

82724

71883

3299

2407

1438

2141000

86317715

26799262

Bhopal

102256

99382

1365

1345

14512

18004000

118614507

19762999

Bhubneswar

56921

52481

4657

3924

9768

22508900

61935135

9078740

Chandigarh

0

0

0

0

0

0

0

0

Chandigarh PSK

251722

254166

19064

18431

13090

33692800

276669200

47514537

Chennai

189061

218098

19205

18211

71023

182971500

315088200

52342939

Chennai PSK

58827

39889

2742

1963

15097

40350900

85367000

0

Cochin

245743

243718

32598

32008

51554

128713400

328781652

53965015

Coimbatore

57121

70799

1501

1493

8801

19763900

71199595

15427190

Coimbatore PSK

24188

13459

496

463

3236

8663200

29125600

29537100

Dehradun

54513

54840

3362

2794

4147

7255382

61695547

16549000

Delhi

331970

327317

22171

21853

56007

-

464745694

75489440

Delhi PSK

18121

7893

180

129

2561

7021500

22406800

0

Ghaziabad

149582

133444

4730

4674

8897

21992800

160979449

18591958

Guwahati

63883

54483

4,861

4,463

6,639

16495700

72229900

15254379

Hyderabad

431908

443605

43900

49061

77224

195719700

573701829

75106358

Jaipur

206357

199720

16656

14885

21069

52232300

249480442

32230203

Jalandhar

119774

107346

25975

26267

2077

4215919

146101412

52102324

Jalandhar PSK

10506

2436

733

501

99

250100

11086800

0

Jammu

23253

25410

1594

1228

147

224500

28172323

10057655

Kolkata

313362

256476

25233

23750

12139

30047200

319604105

33530202

Kozhikode

193127

195356

21760

21459

31992

49609000

244495577

43885203

Lucknow

359566

351097

32522

29735

14684

22326000

404997827

59996694

Madurai

64353

62513

6315

6225

1719

4191300

38607557

19245945

Madurai PSK

71877

51277

3559

3321

233

199530

79421900

0

Malappuram

171298

164065

15893

15866

28328

43299000

232882542

54244417

Mumbai

335125

321264

16371

16033

26506

47480500

389714323

90670730

Nagpur

91980

88691

1494

1376

6475

8732500

89480230

9901253

Panaji

34667

33455

6834

6326

2008

3045000

47141682

7437192

Patna

169704

172062

15050

13103

2962

4699500

185161526

28445659

Pune

155885

141184

5661

5399

19597

29005000

184954100

##

Raipur

34227

33054

641

638

4422

11055000

40037000

###

Ranchi

52787

47964

4762

4257

9802

14849500

53285500

9507302

Shimla

27371

25628

2623

2651

2599

6249200

32665044

5727265

Srinagar

62357

41566

2066

1960

628

950000

64738750

11224889

Surat

102096

100359

7792

7732

2425

2991000

105038730

15247290

Thane

208615

202007

6768

7036

9644

20465000

227254622

3536602

Trichy

65087

77002

8954

9081

4615

6709500

80584157

28834934

Trichy PSK

56277

38624

4572

4003

4258

11114100

66904000

0

Trivandrum

141578

143231

21653

20746

37249

55972000

206514128

32590859

Vizag

70607

67065

17582

21760

6980

10599000

78182449

15379480

Vizag PSK

30142

9435

9006

6948

1651

3998200

34395770

0

Port Blair

2928

2892

41

41

476

1186600

3622800

0

Total of RPO's

6073543

5838468

481251

468882*

672061

1374445731

7289971297

1118143973

HQ CPV Division (Diplomatic/Official Passport)

2840/28067

Passport Issued by 178 Mission /Posts Abroad

1027000

Grant Total

7365257

Grant Total = Total Passports issued + Total Miscellaneous services* rendered

[MEA ANNUAL REPORT OF 2011-12]

PASSPORT ISSUANCE FIGURES: January-December 2011


PSK DIRECTORY


RP

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Numbers Speak - as on 31.03.12

Ÿ

Ÿ

Ÿ

Ÿ

Ÿ

Ÿ

Ÿ

PSKs operational/ready for operations 70

Applications processed

Languages supported at the Call Centre 15

Average citizens serviced daily Over 17,000

Average calls received at the Passport Seva Call Center daily Over 16,000

Average hits to the passportindia.gov.in portal daily Over 33,000

Citizen Satisfaction Index at PSK 99.6%

19,80,842

STATUS SCAN

Roll-out Status

As of 31st March 2012, 70 PSK sites are operational/ready for operations.

The build of remaining 7 sites, namely Bhopal, Bhubaneswar, Ranchi, Srinagar, Dehradun, Shimla,

Delhi- Bhikaji, is in progress.


Nil Nil Bhopal

Srinagar

BhubaneswarDehradunDelhi-3RanchiShimla

Pune

BerhamporeJammuNagpurNashik

Raipur

Ahmedabad1Ahmedabad2AlappuzhaAmbalaAmritsarBangalore-1Bangalore-2BareillyChandigarhChennai-1Chennai-2Chennai-3CoimbatoreDelhi-1Delhi-2Ernakulam

Ernakulam- RGhaziabadGoaGorakhpurGurgaonGuwahatiHoshiarpurHubliHyderabad-1Hyderabad-2Hyderabad-3JaipurJalandhar-1Jalandhar-2JodhpurKannur-1

Kannur-2KanpurKolkattaKollamKottayamKozhikhode-1Kozhikhode-2LucknowLudhianaMaduraiMallapuramMangaloreMumbai-1Mumbai-2Mumbai-3Nizamabad

PatnaRajkotSikarSuratThaneThanjavurThissurTirunelvelliTirupatiTrichyTrivandrumTrivandrum- RVadodraVaranasiVijaywadaVizag

Nil

VIP Feedback:

Other Feedback:

Scope for Improvement:

stMr. A R Rahman, Music Composer, visited PSK Chennai 1 on 1 February'12 and has rated very good on courteousness towards citizen and good on all the other parameters.

Mr. M N Vidyashankar, Principal Secretary to Govt., Department of IT, BT, S&T and e-Governance, thvisited PSK Bangalore 1 on 27 January'12 and has rated excellent all the parameters.

Comment– “Great Show. Keep it up “

We are very happy to see this ambience, customer service, communicating skills etc.. All government officer should be like this. We are developing towards a great and bright future

- Arumugam Hemalatha, PSK Coimbatore

The new process has become very streamlined instead of earlier long waiting queue. However this PSK at Tolichowki should have been bigger with more waiting area with more facilities to public. The service is very good.

-SriDevi B, PSK Hyderabad 3

The process should be fast on each stages so that the PSK can manage more applicants on a day - Madhu Soodan – PSK Delhi 1

Appointment taking process took more than a month, needs some improvement. -Nilesh Khatri – PSK Bangalore 2

VOICE OF THE PEOPLE

Citizen Feedback

In the Passport Seva Project, various channels used for feedback collection are as follows:

· Feedback forms filled at PSKs· Touch screen facility installed at

select PSKs · E-mails received at PSP Helpdesk· Online through the Passport Seva

Portal· Call Centre

Collection of feedback is done on the following four parameters:

· Cleanliness and ambience· Courtesy· Efficiency / service delivery· Overall Experience

This section presents citizen satisfaction gathered over the quarter January -March 2012

PSK-wise Overall Citizen Satisfaction Index

Overall PSK Feedback Analysis

99.61 % Citizens rated PSK Services as "Excellent", "Very Good" or "Good"

CITIZENS SPEAK...


EMPLOYEES CORNER

RPO Bhopal celebrated Republic Day with a" Kavi Sammelan". RPO Kolkata organized a Cricket Tournament on 3rd March 2012 for its officers and staff members

DPCs held

S.No. Name of DPC Held on Approved for promotion

1.

Asstt. to Supdt.

04.01.2012

149 2.

LDC to UDC (Ad hoc)

28.02.2012

71

3.

UDC to Assistant

09.03.2012

46

S.No. Name Station Date of joining 1.

Shri Rajinder Kumar Gupta, DPO

H/o,

Jammu

21.02.2012

2.

Shri Firdous Iqbal, DPO

H/o, Srinagar

29.03.2012

List of officers who joined on deputation

S.No. Name Post Date of relinquishment Station1. Shri Ashok Kumar Magotra PO 31.01.2012 (Retired) Jammu2. Shri Jose K Mathew DPO 16.03.2012 H/O, Madurai

Deputationist who relinquished the charge

S.No. Name Post held

Date of birth

Date of Retirement

Stationfrom

1. Shri K S Raveendran APO 21.01.1952 26.01.2012(Expired)

Cochin

2. Smt. Sushila Chopra PGO 13.01.1952 31.01.2012 Delhi3. Shri V A Raghuprasad PGO 07.01.1952 31.01.2012 Kozhikode4. Shri Tulsi Das APO 15.01.1952 31.01.2012 Delhi5. Smt. B Balasubramanian Supdt. 30.01.1952 31.01.2012 Chennai6. Smt. H Geetha Bai APO 12.01.1952

31.01.2012

Hyderabad

7. Shri K R Mohanan Driver 15.01.1952

31.01.2012

Cochin

8. Shri L A Saiyed APO 14.02.1952

29.02.2012

Ahmedabad

9. Smt. T Jalaja Kumari APO 02.02.1952

29.02.2012

Trivandrum

10. Smt. P M Jainubunnisha APO 11.02.1952

29.02.2012

Cochin

11. Shri M Narayanan APO 20.02.1952

29.02.2012 Trichy

12. Shri A Sattar Shareif PGO 04.02.1952

29.02.2012 Bangalore

13. Smt. Kumari Bosco PGO 11.02.1952

29.02.2012 Cochin

14. Smt. Azamunnisa Begum Supdt. 27.08.1957

05.03.2012

(VRS)Hyderabad

15. Shri P P Appukuttan Nair PGO 27.03.1952

31.03.2012 Malappuram

16. Smt. Kiran Mittal APO 11.03.1952

31.03.2012 Chandigarh

List of officers who have since been retired/VRS/expired/resigned from service w.e.f. January, 2012


Here are some excerpts from the interview:Q. The Passport Seva Kendra (PSK) is a laudable initiative but an average passport-seeker still seems to be groping in the dark. Could you throw light on this project?Ans: This is a Ministry of External Affairs (MEA) project launched in partnership with Tata Consultancy Services (TCS). It has very good features which will go a long way in facilitating people in getting passport facilities in a more efficient and transparent manner. On-the-spot grant of passport will help people in saving their valuable time and energy. Now they don't have to make rounds of the main passport office to submit missing documents or making queries about the status of their passports. Since everything, including police inquiry is online now, it is going to be lot more easier for passport-seekers in the days to come. Q. But people from rural areas find the PSKs very scary, just like big showrooms. The feeling is they must be very expensive. How would you allay those kinds of fears?Ans: Well, we are quite aware of these kinds of issues and have already discussed it with the Ministry. It has been agreed upon that initially we will follow the mix of both the systems. Since rural people are not well-versed with the online thing, we have introduced the dual system of accepting passport applications – walk-ins and online appointments. Under the new system, we are giving additional facilities – timings have been enhanced from 1 pm to 4 pm for accepting applications. We have deputed two of our people for accepting applications. So, there is no question of rural people getting harassed on account of the online system...Let me make it clear that there is no such move to increase passport services fee, at least not in the near future.

Q. Don't you think this partial outsourcing is a change for better, in the larger public interest?Ans: Here (RPO main) we are working with staff shortage of 80 people. Before PSKs came into existence, it was very difficult to run the office. Now our staffs are free to granting the passports and will have more time to attend to some complex issues like deportation and adoption cases...The young staff at the PSKs is doing only basic functions like capturing pictures, scanning and the finger-printing, which somebody with a training of one-two months can do... Since we all are working for the public welfare, I don't think any Govt employee will have any grudge on taking help from a private company like TCS.

Q. Everything looks good on paper. But don't you think there will be some roadblocks in the implementation of the new system?Ans: Yes, there will be some because there are lot of people who are not aware of the current system. So, we are planning to hold passport Lok Adalat in each PSK, every Wednesday. I will sit for two hours in each PSK to sort out problems of those applicants whose files have been put on hold.

Q. Any message for passport-seekers?Ans: I would like to request people to straight-away come to us instead of approaching travel agents. With the opening of three PSKS we will give our best services.

CHANGE MANAGEMENT

Interview : 'Same day passport renewal in New Year' Punjab Newsline Network,Tuesday, 03 January 2012, By R.M.S. Atwal

JALANDHAR: Regional Passport Officer Jalandhar, Parneet Singh, has ambitious plans to facilitate people when it comes to providing efficient passport services in the Doaba region. With three Passport Seva Kendras (PSKs) - two in Jalandhar and one in Hoshiarpur - fully operational, now a fresh passport will be made available within 30 days and passport renewal will be done in a single day at PSKs.


New Delhi

PuducherryAndaman

&Nicobar

Islands

SrinagarJammu

Shimla

Amritsar

ChandigarhJalandhar

Hoshiarpur

Ludhiana

DehradunAmbala

Gurgaon

Jaipur

Sikar

JodhpurLucknow

Kanpur

Bareilly

Varanasi

Gorakhpur

Bhopal

Raipur Bhubaneswar

Patna

RanchiKolkata

BerhamporeAhmedabad

Vadodra

Surat

Rajkot

Guwahati

Mumbai

Thane

Nashik

Nagpur

Pune

Panaji

Bengaluru

Hubli

Mangalore

ThiruvananthapuramKollam

Alappuzha

ErnakulamThrissur

MalappuramKozhikode

Kannur

Nizamabad

VisakhapatnamHyderabad

Vijayawada

Tirupati

Chennai

Tirunelveli

Madurai

Coimbatore

TiruchirappalliThanjavur

Itanagar

Shillong

Kohima

Imphal

AizawlAgartala

Gangtok

Kharagpur

Siliguri

Gulbarga

Leh

Darbhanga

Disclaimer : The map shown is only indicative and not to scale

Ghaziabad

An

da

ma

n &

Nic

ob

ar Is

lan

ds

Port Blair

PSK ( 77)Passport Seva Kendra

RPO (37)Regional Passport Office

PSLK (15)Passport Seva Laghu Kendra

Kottayam

Ministry of External Affairs

Government of India

EXPANDING NETWORK OF PASSPORT SERVICES

www.passportindia.gov.in

24x7 Call CentreToll free number 1800-258-1800

Passport Patrika | January - March 2012

Documents

Transcript of Passport Patrika | January - March 2012