Hauling Excellence

Through February -

2016 Convention Year

pACE Setter Ace Re l o ca t io n

Sy s te m s, I n c . March 2016

In this issue:

Behind The Wheel 1

Main Street 1

Chuck’s Corner 2

Claims Department 3

Got a Question? 3

Customer Support 4

Ace Gives Back 4

Ops/PVOs Meetings 5

New Cab Cards 5

Frontage Road 6

Our Space – HR Corner 7

Employee Spotlight 8

pACE Setter

Behind the Wheel - Stephen Chucka, Ace 08

Main Street - VP of Operations, Dan Lammers

(Con’t on page 2)

Rate

PVO

Use

Atlas

Again

?

Orlando 4.54 77.87

Maryland 4.46 84.46

Long

Beach 4.50 91.80

Seattle 3.89 61.11 San

Diego 4.53 86.11

Chicago 4.49 81.58

San

Marcos 4.64 92.86

San Jose 4.67 92.44

Phoenix 4.34 81.03

Stephen Chucka has been with Ace Relocation

since 2014. He has been in the moving busi-

ness since 1998. His neighbor was a local driv-

er who took him out in his first moving van

that summer and he’s been in the industry ever

since. Seeing as his father is also a freight

hauler, he has had a lifetime of exposure to the

trucking industry. His brother Alex Chucka also drives for Ace.

He enjoys his time off at home with his two boys, ages nine and one. He has been

married to his awesome wife for 10 years. He has one of the best crews around

who go above and beyond. They always exceed his level of expectation He could-

n't do it without them! Everyone loves his kind of crew.

Although, the moving industry isn't always a walk in the park, he gives it his best.

The thing he likes most about being a driver is going new places, meeting new

people and seeing the smile on their face after you give them that perfect move.

In the relocation business, March comes in like a lamb and out like a lion, just the

opposite of the weather. We’ve had a relative quiet winter compared to the last

couple of years, that’s more of the “business cycle” than it is about Ace’s ability

to book.

We still feel that Ace is in an excellent position to take and service orders. With

our fleet of talented Professional Van Operators, our nine geographically diverse

locations, our tactical advantage remains in place. Our desire to manage and

grow the business for our employees and contractors is still very high.

pACE Setter

UNCLE CHUCK’S CORNER

Page 2

(Main Street – con’t from page 1)

Smooth Operator

John Litke (Ace-15) First PVO to turn

in his 60-day Inspection! BOOM!

Driver Highlights: Diamond Awards

Renato Silva (Ace-66) 600,000 miles

and a diamond add to his ring!

Clean Inspections

John Litke (Ace-15)

New ELDs Added

Steve Chucka (Ace-08)

James Lowe (Ace-25)

Louie Luitjens (Ace-25)

Alex Estrada (Ace-64)

Doc Quaethem (Ace-64)

Top Branch Award:

Ace-43 is the 1st branch to finish

their bi-annual inspections earning

a $350.00 lunch!

ROOM FOR IMPROVEMENT NEWS:

Rule 4 Administration Fee

Brakes Violations - $100.00

Lights Violations - $145.00

Tire Violations with OOS - $1140.00

Delinquent Log Charges -$2560.00

REMINDER:

There is still plenty of time to make an

Atlas PVO/Safety meeting.

See page 5 for a complete list of meetings.

Driver Information: 60 Day Inspections

Inspections started Feb 15th. Remember - a good Level One roadside inspection can be used in place of a shop

DOT Inspection this year. Complete instructions were sent by E-mail. Please let us know if you didn't receive

them. Please don’t wait and get them done early!

Last summer we were proactive in ordering the 2016 trailers. Rather than wait until fall, we ordered in July

and August. As a result, our equipment is in place and in service prior to the peak season beginning. What a

relief that is.

The only thing constant in life, is change. We’ve had some changes in Interstate Operations and we will con-

tinue to run the same offense with our team. We will do our best to plan shipments on the right trucks to keep

our vans running at the pace that you like. We know that the more information you have, the better you can

plan your labor, your route, and some time getting to the house.

Spring has Sprung, let’s go!

- Dan Lammers

Volume Page 3

This is Ace Claims Department’s new photo/text line

858-525-3275.

This is a DIRECT text line to the

Ace Claims Department!

HIGHLY RECOMMENDED!

Send us photos of damage noted at delivery on

BINGO’s, Walkthroughs, Inventories, or any docu-

ment. Save on inspection cost!

(average $125-$175 per inspection).

BE PROACTIVE!

You can also send us photos of the pre-existing condi-

tion upon arrival (floors, household good, etc.). We’ll

save this information in case a claim is filed.

HIGH VALUE/HIGH RISK ITEMS

Take photos of the item to document that you deliv-

ered it in good condition! Reduce the risk or fraudu-

lent claims!

Please include the NAME and REGISTRATION

number of the shipment in the message with your

photos. Help us save you money!

** This number not monitored for phone calls.

It’s a photo/text line ONLY.

Put the # in your smart phone today:

858-525-3275.

CLAIMS TEXT NUMBER!

SAVE THIS NUMBER IN YOUR PHONE!

Do you have a question for Ace that everyone would benefit from reading its answer?

We will pick the best question of the month and post a response on the Video Board.

Please submit your question to Francesca Ashcroft at fashcroft@acerelocation.com or call 858-410-2428 by

April 15, 2016.

HAVE A GOOD QUESTION FOR ACE ? ? ? ? ? ?

CLAIMS DEPARTMENT

HOVERBOARDS ARE BANNED

Effective immediately: Hoverboards ARE BANNED

from all domestic and international shipments.

The news is full of reports of the highly flammable nature

of the Hoverboard. In the last three months there were over

50 reports of fires caused by the Hoverboard in the

United States alone.

Due to the catastrophic potential that these items present during transit

and storage, Ace Relocation Systems and all subsidiaries will not accept them for

transport.

pACE Setter Page 4

MESSAGE FROM CUSTOMER SUPPORT

Every year , Ace 25 in Long Beach, CA get together at UC Irvine &

walk to show support for all our friends and family who suffer from or

have lost someone with Multiple Sclerosis.

Both Anna Armstrong and Malea Morse have lost loved ones to this

crippling disease. Anna’s great grandmother, Hettie Coppleman, lived

with MS for many years and sadly past away. Malea’s Mother, Susan

Morse, suffered with this disease for 10 years before passing away in

2001.

Last year the Pacific Coast Chapter of Walk MS reached their fundraising

goal of $1.5 million dollars. Let’s walk to create a world free of MS on

Saturday, April 30, 2016. We’re stronger together. Our team’s name is

ACE’S WILD FOR A CURE. Go Ace 025!

ACE 25 GIVES BACK TO THE COMMUNITY

Greetings from Sunny San Diego Ace 62.

Bring on the summer! We have a great team in place at Ace 62 to help service your moves. The team is mixed with

veterans and new hires. We have a great team environment and all help each other with whatever is needed. Feel free

to call us with anything you need help on.

I would like to introduce our New CSRs Melissa Gates (Cartus and MI) and Shannon Wasser (Petco, Odyssey, Illumi-

na, Xerox). We also have two admins Gabriela Rivera and Viviana Cruz who have joined the group last year. We en-

joy what we do and look forward to not only supporting our Customers but insuring that our PVOs and Operations

teams are taken care of.

A big focus for our CSRs this season will be our overall score on surveys from National Account work. Third party

relocation companies like Cartus, Odyssey, Lexicon etc. work off a scoring system. We all get evaluated individually.

The final score is on the overall experience for the customer. It should be our common goal to strive for the highest

score on each move. Speak to your CSR about the rating system for your current move or refer to your

Ring of Quality to determine what questions will be asked. Whether it is a 2,000 lb. ship-

ment or a 20,000 lb., they are scored the same. The shipments with the best scores are the ones

where the CSR and the PVO communicate. We will be adding the CSR’s email and phone num-

ber to the dispatch screen in Atlas so that the PVO has our information on hand. We are also deal-

ing with more capped moves from our accounts. It is crucial that the CSR receives the actuals be-

fore the delivery. Let’s all work together to become the highest scoring moving company for

these accounts.

Thank you! Ben Castellanos, Customer Service Manager of Ace 62

Page 5 Volume

The 2016 Professional Van Operator/Operations

Management meeting schedule has been set. Due to

the coming ELD mandate, proposed and expected en-

hancements in the CSA program and changes in the

governmental van operator qualification requirements,

it is extremely important for all available van opera-

tors and agency operations staff to attend one of the

meetings.

After the safety discussion, the meetings will address

operations, company overview, claims, customer satis-

faction, and other van lines topics expected to be of

interest.

The meetings will begin at 8 am and conclude around

1 pm, with a light breakfast served before the meet-

ings and a lunch provided during the meeting.

The dates and locations of the 2016 meetings are:

Evansville, IN - Saturday, April 2, 2016

Atlas Corporate Headquarters/Annex Building

1212 St George Road

Evansville IN 47711

Phone: 800-638-9797, Extensions #2450, #2809

Naperville, IL - Saturday, April 9, 2016

(Chicago) Prager Moving & Storage Co. (1555)

155 Fort Hill Drive

Naperville, IL 60540

Phone: 630-276-1200

Upper Marlboro, MD - Saturday, April 23, 2016

(Baltimore) Ace Relocation Systems (15)

1400 Commerce Drive

Upper Marlboro, MD 20774

Phone: 301-867-0400

2016 PVO & Operations Management Meetings

The new 2016-17 Indiana cab cards went out on March 9, 2016.

The original cab cards were mailed out directly to your mailing address on record.

You will only receive a new original cab card registration

IRP plates have no expiration date sticker

Cab card cannot be photo copied or faxed

Vehicle must display the original cab card issued by Atlas to avoid citations

Indiana base plates must be displayed on the front of tractors and on the rear straight truck and trailers

Make sure to throw out last year’s cab card once it’s expired

Any questions call Sam or Becky at Ace Safety.

New 2016 - 2017 Indiana Cab Cards/Registration

KATHY’S REMINDER:

Get your OWN weights on every Military shipment coming out of NTS warehouse. On pack and loads, ask

Agent if they got weights. If they did not, you MUST get your own weight. Back weighing might get the

Agent shut down and we don’t want that to happen in the summer peak season. Questions, please call Kathy

directly at 888-770-5510 X4324

Frontage Road - David Wood and Staff at Ace 15 Page 6

Frontage Road - David Noffs and Staff of Ace 64

pACE Setter

Check out their new address:

1543 Hecht Drive

Bartlett, IL 60103

Front Row: Charlie Harley, John Smith, Matt Miller, David Noffs,

Melissa Jimenez, Lydia Raper.

Back Row: John Mundt, Walt Tanner, Kurt Kramer, Bob Blanchard,

Anastasia Shabalina, Brent Garrett

Hello Everyone,

Ace 64 has just completed it’s 2nd and final move in the past 14 months into our newly constructed

facility in Bartlett, Illinois. We can’t say much more than “Wow”, this place is phenomenal. With the

help and guidance of Bill McArdle, we certainly have something that we can be proud of. We started

moving our warehouse in mid-January and completed that portion the last week of February. We moved

our offices on February 21st and officially started operating from here Monday, February 23rd. I want to

thank all of those involved that helped make this move seamless, from Scott Neumann and the entire

Corporate IT department, our own drivers and staff, the drivers from Ace 08 who helped out while they

were in town and Oscar from 08 who helped with our warehouse.

Since our last newsletter we have a few new faces here at 64 as well. Donald (Doc) Quaethem, Glenn

Phillips, Matt Bertino and Larry Bridges have joined Ace 64 as drivers. Anastasia Shabalina is the friend-

ly voice you hear when you call and she handles commercial billing, customer service and

whatever else we can give her.

We have lots of capacity with our new building and are looking forward to a busy summer to fill it.

I would like to thank all of our PVOs in advance for

their hard work as we get ready to go into another

busy season and hope that they all stay safe.

- David Noffs

Page 7 Volume

WALK Your Way to Fitness

Walking is the ideal exercise for just about everyone.

Put 1 foot in front of the other — it’s that simple.

Here’s how:

Step 1: Warm up and Stretch

• As you begin walking, do a 5-minute warm-up

walk using your largest muscles repeatedly (such

as arm swings and back rotations) prior to brisk

walking.

• Stretch right after your walk while your muscles

are still warm. Never stretch a cold muscle.

• Keep shoulders back, head up and chest lifted.

Never slouch forward.

• Allow your arms to swing naturally. Don’t

clench your fists.

Step 2: Dress Right

Wear well-fitting walking shoes with a flexi-

ble, cushioned sole and plenty of toe room.

Socks made of breathable fabric keep feet dry

and free of blisters.

Wear nonbinding, weather-appropriate

clothing, indoors or out. Carry a water bottle.

Apps and wearable devices can help you

monitor your physical activity.

If you’re not used to exercising, don’t expect too much

right away. Start by walking at a moderate pace for just

10 minutes. Goal: Walk most days of the week, even if

it’s just for a few minutes.

As you get used to walking, increase speed, distance

and time, or carry hand weights. Try walking uphill or

take a challenging nature hike.

Step 3: Start Slowly

Step 4: Stay Safe

Carry your smartphone for emergencies only

(phone use while walking can distract you from

potential hazards, such as traffic).

Know where you’re going and stay aware of your

surroundings. Walk with others. If walking at night,

stay in well-lit, well- populated areas. Let family

members know your route.

pACE Setter Page 8

https://twitter.com/acerelocation

https://twitter.com/AceReloPVO

https://www.facebook.com/acerelocation

https://www.linkedin.com/company/ace-relocation-systems

Amber Frederick the

Operations Assistant

at Corporate. She

joined the Interstate

Dispatch team at the

beginning of Febru-

ary. She was born in

Cuernavaca, More-

los, Mexico. She

lives here in the San

Diego area with her

husband and dog,

Chester. Amber loves to travel and she has chal-

lenged herself to visit 5 continents before she is 30,

and will tick off South America this year when she

visits Machu Picchu, Peru in April. She says she

enjoys how friendly everyone is, especially the driv-

ers, and she can see Ace cares about its employees

because some people have been here 20 years and

more.

Amber plans wedding and baby

showers in her free time.

John Mundt, is the

Operation Manager

for Ace 64. He was

born in Elgin and has

stayed in the area

most of his life. He

lives with his wife,

Teresa, and his

parents, brothers and

extended family all

live within a 5 mile

radius.

John will be participating in the National Bowling

Tournament in Reno at the end of March. He started

with Ace back in 2005 as a helper for David

Hadawi. He enjoys his job with Ace because of the

daily challenges. It’s never the same, and it’s always

changing.

John was voted class clown his senior year of high

school.

Happy Easter!