Corporate office:

5608 Eastgate Drive

San Diego, CA 92121

(800) 617-6171

Phoenix (96): (602) 269-3534

Kent (43): (253) 872-6292

San Jose (75): (408) 287-7575

Long Beach (25): (310) 632-2800

San Diego (62): (858) 677-5500

Kyle (66): (512) 268-5115

Elgin (64): (847) 836-5200

Upper Marlboro (15):

(301) 867-0400

Orlando (08): (407) 855-9922

Ace Repair: 858-455-5505

www.acerelocation.com

Ace Re lo cat ion Sys tems, I n c .A ce Re lo cat ion Sys tems, I n c .

To earn and maintain customer loyalty by consistently delivering the highest quality experience at every level

and every interaction. We will accomplish this with a companywide commitment to top tier service, systems

and products.

Checkpoint ~ Sam Milazzo Insurance Cab Cards

The new insurance cab cards came out on February 1, 2013. Please check to make sure that you have:

· New cards for all your equipment

· Correct card in each unit

· Throw out any old cards you may have

2013 Indiana Registrations

· The new 2013 Indiana registration card will be coming out the end of March 2013

· They will cover the 2013 registration year April 1 , 2013 through March 31,2014

· You will receive a new cab card only since Indiana base plates do not expire

· You must carry the original cab card issued by Atlas

· Faxed or photo copies cannot be used

TOP NEWS:

Smooth Operator Award Dan Havey (Ace-62) 2012 final Safety Record:

Safety Points-15, CSA Points-7, Log Violations-10, Inspection Violations-2, Late Logs-0, OOS-0, Days Suspended-0, Rule 4 Charges-0

Safety Bonus-$165.00

Congratulations, Dan!

Driver Info: Rule 4 Increases Road side Inspection Violations: Brake, Lighting, or Tires. $40 each up to $200 maximum, vehicles with on-going issues will be

removed from Atlas service. Log Book, Speeding, Medical Card, Out of Service:

1st: $500

2nd in a 24 month period: 15 day suspension

3rd in a 24 month period: Termination depending on CSA points

In 2012 drivers paid out $18,845.00 and got back $12,210.00 in bonuses.

Let’s quit giving our money to other agencies!

ROOM FOR IMPROVEMENT NEWS:

Rule 4 Administration Fee

Lighting-$40.00

Brake Violations with OOS -$250.00

Medical Card-$250.00

Log Book Violation with OOS-$500.00

Log Book 2nd in 12 months-$500.00

Delinquent Log Charges-$395.00

REMINDER: 60 Day Inspections are due

They must be completed by April 15— “you shouldn’t have any trouble remembering that date”. I would like to have them completed by April 1. Don’t forget to send your maintenance log; all repairs made during inspections need to be transferred

to the maintenance log.

FROM UNCLE CHUCK’S CORNER

pACE Setter Ace Re l o ca t io n

Sy s te m s, I n c .

Traffic Report ~ Dan Lammers

Last month Ace paid $25,074.35 out to 27 con-tractors for running their business without exceeding their bond revenue for even one day. The period meas-ured was July 1st to Decem-ber 31st. The top contractor earned a 1% linehaul bonus of $3653 for his fleet of 3

trucks .

For those who aren’t quite there yet, keep working on it. Working on your own capital is clearly more prof-itable than running on the

company’s cash flow.

Volume 57 March, 2013

Ricky Patterson has been with Ace Reloca-

tion since 1999, when the Kyle branch was

opened. He began as a lumper, and became a

van operator soon after. Ricky’s favorite

places to drive through are Atlanta, San Die-

go, and Denver. He enjoys shooting pool

and fishing in his hometown of Buda, but

jokes that he doesn’t have much free time to

do those things because he works so often.

Ricky likes being a PVO with Ace because he

enjoys the people that he works with and feels

appreciated for his work. He says he can get

along with just about anyone, and believes

that the key to excellent customer service is to

show up in a good mood and roll with the

punches.

Aaron Hummel, GM at Ace 66, says of Ricky:

“Ricky was the first employee hired here by

Art Livermore when Ace originally branched

out to Texas and has never looked back since.

He now owns three tractors, one bobtail, and

is running a very successful local contract

with this branch. His can-do attitude and hard

work ethic make him a pleasure to work with

and an invaluable asset to this company.”

Thank you for all your hard work, Ricky!

Behind the Wheel ~ Headlights on Ricky Patterson

Everyone is a critic. In this day and age, feedback on everything we do is given by our customers,

the public at large and law enforcement. The bottom line is, we are being watched and rated.

As a professional van operator, you have to be aware that at any one time, someone could shoot a

video or digital picture, and you and Ace/Atlas Van Lines could be on the internet faster than you

can say “viral”. Be aware of your surroundings and be a professional.

Our customers are being asked to rate us after we leave their homes. Was the crew professional?

Was there damage? Would you recommend Ace/Atlas to your friends? Moving is our chosen pro-

fession and we must make a professional impression on our customers. They are the ones with the

power at the end of the day to share their views by way of post move surveys or public forums

such as YELP or Angie’s List. Make your impression a great one.

The following clients ask their end users about you: AIReS, Altair, Cartus, WHR, Plus Relocation,

COD, National Account direct contracts, Military, GSA, Department of State and Cornerstone;

Pretty much every move we touch will be rated.

Professionals know that each interaction is measured. Be rested, healthy and equipped to handle

the job you are awarded. Your work is hard and at times is thankless, but this is how we make our

living— let’s strive to be at the top of the industry.

Main Street ~ VP of Operations, Dan Lammers

Ricky Patterson, Ace 66

pACE SetterpACE Setter

In this issue:

Behind the Wheel 1

Traffic Report 1

Main Street 1

Open Road 2

Speed Bump 2

Truck Stop 2

Safety Scene 3

Frontage Road 3

Uncle Chuck’s Corner 4

Checkpoint 4

pACE Setter Page 2

Open Road ~ Rave customer reviews!

HQ214730: Chris [Vowell]

and his crew in Cupertino

were great! They were very

fast, friendly, and helpful!

Thanks!!!!

HQ345600: Garrett [Muir] and Juan ran the van and

were very professional from

beginning to end (even

though they were Chicago

Bear fans!)

HQ338220: Loved everyone

we worked with. Chris

McNeil was wonderful as

was Abel [Cruz] our mover.

Thank you.

HQ267620: [Jerry Peter-

son’s crew] was terrific!

Very nice and trustworthy.

HP920400: Doug Ander-

son, our driver, and

Michelle, our coordinator,

were both great. Doug was

incredibly personable and

his staff was efficient.

HQ325150: Dwight Ed-

wards was great. He was

very accommodating to the

needs of my family and it

was a very smooth move.

HQ365730: Art Watkins,

James [Johnson], and

Kareem [Alblu] were our

moving crew. They were

top notch and extremely

courteous professional.

Would recommend them to

anyone!

HQ314330: Dave [Terry]

and the crew were very per-

sonable and considerate.

They made the cross country

move in good time and kept

my husband in the loop as to

their expected arrival time.

HQ312600: Josh [Keihl]

was great. Very communica-

tive and positive attitude was

helpful during a stressful

week.

HQ341920: Our driver

[Frederick Sarrach] was

very personable and profes-

sional and his crew in both

locations were great. They

took good care of our stuff

and were very courteous and

polite.

Truck Stop ~ Important Notice

Beginning March 7th, 2013, Ace Relocation

Systems will e-mail contractor settlements.

If you don’t have an e-mail on file with Ace

Accounting, please notify Monique Tennison

or Christina Aldridge and we will get your

profile updated. This will save time and pa-

per.

Any back up that you request will be

scanned so we can e-mail you a copy on de-

mand.

REMINDER: PVOs with Atlas Net access must log in at

least once every 90 days to keep access active!

This is a great tool; PVOs that access this

routinely are better informed

than those who do not.

“ Your employees are a credit to your

company and should be commended

for the way they represent the abso-

lute right way to conduct business.”

Speed Bump ~ Tip of the month

Many customer reviews lately have included a frustration over the necessary packing

materials not being brought to their home on moving day. Sales reps will often make the

customer aware of the packing materials they will need, and when those materials don’t

show up, a customer may feel both mislead and concerned for their belongings.

Communication between salespeople, operations, and drivers is key to making this pro-

cess successful. Double-check, even triple-check, the Pull Sheet and survey to make sure

you are bringing all necessary packing material from the warehouse: wardrobe boxes,

mirror cartons, mattress cartons, etc.

Rex Hermano’s new trailer

Page 3 Volume 57

Frontage Road ~ David Wood and the team at 15

Greetings from your nation’s capitol! Ace 15 is just 18

miles outside of Washington, DC in Prince George’s Coun-

ty, and services northern Virginia, DC, and all of Maryland

on a local basis. As most of you know our service footprint

extends beyond the mid-Atlantic region to the entire East-

ern seaboard.

2012 was a turn-around year for Ace15. We increased rev-

enues by more than $900,000, augmented our O&I busi-

ness, became Ace’s top hauler, and rank 8th in the nation in

COD sales for the convention year. Looking forward, we

are dramatically increasing our GSA presence in office

moving, freight, and household goods relocation. With

growth comes the need to expand our service capabilities.

All of our service providers are currently undergoing train-

ing and retraining to meet the expectations of our fellow

agents, and the demands of our customers. The Washing-

ton, DC market is the most dynamic in the country. DOD, GSA, the diplomatic community, and private in-

dustry provide us with considerable opportunity and the need for the highest level of service.

As we anticipate greater success in 2013, we are renovating our offices and will be converting considerable

space to climatic and specialized storage. As soon as the sound of construction ends we will prepare for the

regional Atlas PVO meeting in April that we will host, and then straight into the peak season. We have some

very talented people at Ace 15 and we approach each day with a team effort. We are also grateful for the sup-

port of the corporate office, and an amazing Ace family of agents. While we have many stars at Ace 15, our

van operators deserve much of the credit. They’re the face of Ace on move day, and we recognize their hard

work and we honor their dedication to providing the service that distinguishes Ace Relocation Systems.

I wanted more Ace 15 people in the picture but the sales staff has been heavily booked and all of our service

providers have been working every day. It is something that we can live with!

All Ace and PVO Employees

must be qualified before they

begin to work. All PVO em-

ployees must meet the same

standard as the Ace employee

as stated in the Ace Con-

tract. To get qualified they

must complete the following

process.

Fill out completely the applica-

tion for the position they are

applying for— Driver, Ware-

house, Helper or Packer— with

a legible copy of their driver

license or ID and SS card. This

is then sent into Ace Safety

where we will complete the

background checks and then

notify you of what additional

items are required, drug test,

HPE test, DOT physical or road

test. Once all items have been

completed and are all in the ap-

plicant’s file you will be noti-

fied if he is qualified. All Ace

and PVO regular employees are

qualified to work on Atlas work

and will be given a Basic or

Prudential qualification.

Any Ace employee or PVO

caught using unqualified labor

may be suspended or terminat-

ed.

Safety Scene ~ Qualified Employees/Labor

The team at Ace 15