pACE Setter A ce Re l o ca t io n

Sy s te m s, I n c .

August 2017

In this issue:

pACE Setter

(Cont. on page 2)

Rate

PVO

Use

Atlas

Again

? Orlando 4.61 90.41

Maryland 4.65 84.51

Long

Beach 4.70 91.04

Seattle 4.48 81.48 San

Diego 4.62 90.00

Chicago 4.66 90.83 San

Marcos 4.6 93.90

San Jose 4.79 91.47

Phoenix 4.57 80.72

Hauling Excellence

Through July - 2017

Convention Year

Behind the Wheel - Denard Hanna (08)

Behind The Wheel 1

Main Street 1

Safety Fleet 2

Uncle Chuck’s Corner 2

Alerts From Amber 3

The Moving Industry 4

Frontage Road 5

Back to School 6

Who’s New At Ace 7-8

Main Street - VP of Operations, Dan Lammers

Denard’s hometown is Fort Lauderdale, Florida, where

he lives with his wife and son.

He has been with Ace for four years. Prior to Ace, he

was a driver for two other Atlas agents in South Florida.

When he’s on the road he likes to eat at Red Lobster for

their pasta alfredo. In Texas, he likes to eat steak. His

favorite places to visit are Dallas, Texas and Richmond,

Virginia.

When he’s not working you’ll find him shopping for

sneakers. He likes new sneakers so that he looks well

dressed and professional on the job.

What he likes most about working at Ace is that he

always gets to travel and see new places. He enjoys

meeting new people.

When it comes to customer service he believes in putting yourself in the customer’s

shoes and understanding how stressful moving can be.

What you would never suspect about Denard is that he is a cancer survivor (since

1995)!

The summer of 2017 will be remembered as “The Mammoth”. Shipment volume was

high, lead time for orders was short, and workdays were long. We have done some

amazing volume with our team. Millions and millions of pounds have gone on our

trailers, crossed our docks, and delivered to residences in all states and across the

globe. Most of our work was done on-time with

great service. But we are only remembered for the

work that was late, or had damages, or bad

reviews.

“You’re only as good as your last move” in this

business.

We are catching our breath and getting a day or two off here and there. Take the time

to get your equipment inspected and serviced. We need our fleet of trucks and

trailers, to properly represent our status in the industry as one of the biggest and best

movers in the world.

pACE Setter Page 2

(Main Street cont. from page 1)

Major Vehicle Inspections Due October 15, 2017 - 60 Day Notice

The next major vehicle inspection is due October 15, 2017 on each piece of equipment listed on the printout sent to your agency.

Please examine the listing sent to the agent and advise Atlas Fleet Registration, extension #2298, of any units that should be added

or deleted.

Safety's contact for our Vehicle Inspection Program is Taina Gallman. Feel free to contact her on extension #2487 with any

questions about the status of your units or to register additional inspection stations.

All inspection reports, other than C.V.S.A.'s, are to be completed at an Atlas-approved shop and submitted to Atlas Safety and

copied to Chuck Lance (from Ace) on the Atlas Van Lines vehicle inspection form. (Please do not fax.) Forms have been sent to

the agent for each piece of equipment indicated on the printout. Also, please remember to attach the Vehicle Maintenance Log

(indicating all routine maintenance and repairs) or any invoices for repairs that were made since the last inspection was submitted

to Atlas. (This is a D.O.T requirement). Failure to submit this required documentation by October 15, 2017 will result in an

incomplete inspection and disqualification of the equipment.

All PVOs may obtain forms through their agency or in the back of their log book as no inspection forms will be mailed to them. If

the units have not had an approved D.O.T. annual inspection, they will be subject to a possible fine from the D.O.T. or states, if

stopped, of $500.00 per day for 5 days. The Atlas Van Lines inspection form satisfies the D.O.T. inspection requirements. As a

reminder, the use of an unqualified piece of equipment will result in a $250.00 non-refundable administrative charge from Atlas

Safety. Please fill out the inspection with pen (black or blue).

Please contact Steve Renshaw at srenshaw@acerelocation.com.

Atlas’s bi-annual DOT inspection period is underway now. Don’t delay to the deadline. As many miles as

we’ve put on these trucks, they need to get a good inspection and repairs as necessary. The DOT doesn’t care

that we have had little spare time, they want to see safe equipment on the road.

We owe it to the motoring public, which includes our families, friends and neighbors, to

be safe and legal.

Reminder from dispatch on overflows: If you think you may not fit a shipment on your

trailer, alert operations as soon as possible. We need to work together to minimize the

disruption to the customer and get the leave over portion reunited as quickly and cleanly

as possible. When an OA cannot assist in the protection of the overflow, it is the PVO’s responsibility to

protect the portion that didn’t fit on the equipment. As summer wanes, the frequency of overflows will too, but

they will still occur. As always, work together to solve our issues and make our customers feel like they have

hired the biggest and best mover possible. We are as good as our last move, each and every day.

Thanks for your focus and hard work this summer. The next 265 days we need to do exceptional work and

prepare for the peak season of 2018. We have a lot to accomplish in this time frame, as always.

-Dan Lammers

Volume 108 Page 3

FROM UNCLE CHUCK’S CORNER

ALERTS FROM AMBER

BRAKE SAFETY DAY September 7, 2017

The goal of Brake Safety Day is to reduce the number of crashes caused by poorly maintained braking

systems on commercial motor vehicles.

Brake Safety Day activities seek to educate drivers, mechanics, owner-operators

and others on the importance of proper brake maintenance, operation and

performance.

Improperly installed or poorly maintained brake systems can reduce braking

efficiency and increase the stopping distance of trucks and buses, posing serious

risks to all highway users and public safety.

More than 3.4 million brakes have been inspected since the program’s inception in

1998.

If you have any questions, please contact Amber at afrederick@acerelocation.com.

Gift Awards

Rafael Garza (Ace 66) 350,000 miles, earns a watch

Keith Corwin (Ace 62) 300,000 miles, earns a watch

Safe Driving Awards

Luis Nivelo (Ace 25) 350,000 miles

Tim Simons (Ace 15) 200,000 miles

Matt Rooney (Ace 08) 100,000 miles

Bill Wagner (Ace 08) 100,000 miles

Brian Fortin (Ace 96) 100,000 miles

Clean Inspections

Level 1

Fred Broyles, Gilberto Tapia, Steve Belaire (Ace 75)

Level 3

Manuel Sanchez (Ace 8), Jorge Delgado (Ace 62),

Cameron Noffs (Ace 64)

New ELDs Added

Ace 43 - Mike “Smitty” Smith

Ace 66 - Frank Miller and Davey Alvarez

Ace 96 - Greg Hurley

Driver Information

MAJOR VEHICLE INSPECTION “60 DAY”

DUE 10/15/17

STARTS ON 8/15/17

Don’t wait until the last minute, start early so needed

repairs can be completed.

ELD

Frontage Road - David Wood and Staff at Ace 15 Page 4 pACE Setter

What Makes Up The Moving Industry? America's moving and storage industry is as diverse as the country itself. As the industry's national

trade group, AMSA represents all facets of the industry: agents, forwarders, independent carriers,

international movers, suppliers and van lines. Here is what AMSA has to share about moves in 2016.

Approximately 7,000 companies operating at 13,900 locations throughout the US.

The industry employs 122,600 people.

The annual payroll is about $3.6 billion.

It’s composed of mostly small businesses:

* 47.8% of industry companies employ fewer than 5 people

* Only 8.5% of industry companies employ 100 or more people

- Ace is definitely in the minority – we’re one of the larger agency groups in the country.

Overall about 11% of Americans moved last year. The actual numbers were: *35.1 million, or 15.3 million households @ 2.3

persons per household.

- Ace moved about .001% of those. That seems small, but it’s significantly more than most moving companies (agents) in the

country.

How Many Moved Last Year?

Of the Americans who moved (35,138,000):

82.7% moved within the same state.

13.4% moved to a different state.

0.36% moved from the US to another country.

To Where Did They Move Last Year?

Wanted new or better home/apartment – 17.4%

To establish own household – 12.2%

New job or transfer – 10.8%

Other family reason – 10.5%

Wanted cheaper housing – 8.2%

Other housing reason - 6.7%

To be closer to work/easier commute – 6%

Wanted to own own home, not rent – 5.9%

Change in marital status – 4.8%

Other reasons – 4.4%

To attend or leave college – 3.2%

Wanted better neighborhood/less crime – 3.1%

Health reasons – 1.8%

To look for work or lost job – 1.5%

Other job related reasons – 1.2%

Foreclosure/eviction – 0.9%

Change of climate – 0.8%

Why Are People Moving? From US Census questionnaire for 2015-2016

By type of shipment, the breakdown is:

Individuals - 44%

Corporate - 38%

Military -16%

Other federal government - 2%

Industry Shipments

The moving industry generates about $13 billion annually. The

following three areas combined account for 97.3% of revenue:

*local or long-distance transportation service - 69.6%

*warehousing and storage services - 20.2%

*packing and packaging services - 7.5%

Industry Financials

Frontage Road - David Noffs and Staff at 08

Frontage Road - David Wood and Staff at Ace 15 Page 5 Volume 108

Front row left to right: Angel Resto, Yolanda Castro, Terri

Anne Wytwral, Ricky Cisco, Victor

Vidal, Ricky Rivera, James

Singletary, David Noffs

Back row left to right: JB Miller ,

Haleem Francis, Jose Bermudez,

Oscar Hernandez, Andre Miller,

Antonio Melendez, Mike Bergeron,

Manny Sanchez, Terrance Branch,

Judas Morgan, John Pielich, Jeff

Tarr, Larry Orsalau, Dave Lewis,

Brian Taylor, Chris Santos, Sean

Munoz

Hello Everyone,

As we are reaching the end of what appears to be a very successful summer for Ace Relocation Systems, I

would like to extend a thank you to all of our drivers, crews and coordinators across Ace that not only make

it possible but make it happen!

We have had a very good year so far with everyone contributing to it’s success. We reached 2 milestones this

summer, our first time to break a million dollars in revenue for the month of June, the 2nd was to do it again

in July. We are also anticipating the Milt Hill award for this past convention year.

We have several new additions to the Orlando staff this year starting with the promotion of Joe Nasca to

Operations Manager where he has more than proven his capabilities. Janet Beeler joined us in June handling

military customer service, Jose Bermudez started last November taking over commercial customer service as

well as assisting operations, and John Pielich started in August as a warehouseman. New PVOs include, Scott

Stricker and his wife Becky, James Gorsich Jr. and Matt Rooney. We have also added a few new local

drivers Carlos Valecillos, Haleem Francis, Nash Megnauth and Ricky Rivera.

With the commercial and household storage business building in the Orlando market we expanded our

storage capacity. This spring we moved our commercial storage from our existing building to a 20,000

square foot warehouse a short distance away. We then moved 350 plus HHG vaults that were stored offsite

at another warehouse back to our main building in the space that our commercial storage once occupied. We

added an additional 200 vaults that we purchased and ran at capacity all summer long. Our commercial

warehouse is currently in the middle of several projects, the largest being the IFJAG show and a project for

Walgreens. We are receiving and distributing new carpet tiles for all of their stores in central Florida, so far

we have received over 7,000 cases of carpeting.

Thank you to everyone on the Ace Team for making 2017 a successful year.

David Noffs

Page 6

SLOW DOWN– BACK TO SCHOOL MEANS SHARING THE ROAD School days bring congestion: Yellow school buses are picking up their charges, kids on bikes are hurrying to get to school before

the bell rings, harried parents are trying to drop their kids off before work. It's never more important for drivers to slow down and

pay attention than when kids are present – especially before and after school.

Sharing the Road with Young Pedestrians

According to research by the National Safety Council, most of the children who lose their lives in bus-related incidents are 4 to 7

years old, and are walking. They are hit by the bus, or by a motorist illegally passing a stopped bus. A few precautions go a long way

toward keeping children safe:

*Don't block the crosswalk when stopped at a red light or waiting to make a turn, forcing pedestrians to go around you; this could

put them in the path of moving traffic.

*In a school zone when flashers are blinking, stop and yield to pedestrians crossing the crosswalk or intersection.

*Always stop for a school patrol officer or crossing guard holding up a stop sign.

*Take extra care to look out for children in school zones, near playgrounds and parks, and in all residential areas.

*Don't honk or rev your engine to scare a pedestrian, even if you have the right of way.

*Never pass a vehicle stopped for pedestrians.

*Always use extreme caution to avoid striking pedestrians wherever they may be, no matter who has the right of way.

Sharing the Road with School Buses

If you're driving behind a bus, allow a greater following distance than if you were driving behind a car. It will give you more time to

stop once the yellow lights start flashing.

*It is illegal in all 50 states to pass a school bus that is stopped to load or unload children.

Never pass a bus from behind – or from either direction if you're on an undivided road – if it is stopped to load or unload children.

*If the yellow or red lights are flashing and the stop arm is extended, traffic must stop.

*The area 10 feet around a school bus is the most dangerous for children; stop far enough back to allow them space to safely enter

and exit the bus.

*Be alert; children often are unpredictable, and they tend to ignore hazards and take risks.

Sharing the Road with Bicyclists

On most roads, bicyclists have the same rights and responsibilities as vehicles, but bikes can be hard to see. Children

riding bikes create special problems for drivers because usually they are not able to properly determine traffic conditions. The most

common cause of collision is a driver turning left in front of a bicyclist.

*When passing a bicyclist, proceed in the same direction slowly, and leave 3 feet between your car and the cyclist.

*When turning left and a bicyclist is approaching in the opposite direction, wait for the rider to pass.

*If you're turning right and a bicyclists is approaching from behind on the right, let the rider go through the intersection first, and

always use your turn signals.

*Watch for bike riders turning in front of you without looking or signaling; children especially have a tendency to do this.

*Be extra vigilant in school zones and residential neighborhoods.

*Watch for bikes coming from driveways or behind parked cars.

*Check side mirrors before opening your door.

By exercising a little extra care and caution, drivers and pedestrians can co-exist safely in school zones.

Who’s New At Ace?

Page 7 Volume

Laura Arsenault, Payroll Administrator, Corporate

Being part of a military family, Laura has moved all around the country to

places like Atlanta, Georgia and Boulder, Colorado. Laura has made San Diego

her home for the last 30 years. She is one of six kids and is close to her twin

brother.

She has been with Ace for about 3 months.

Prior to this she worked for the San Diego

Union Tribune for 14 years.

When she’s not at work she likes to read and go to plays and concerts. She

often gets season tickets to The Old Globe Theatre in Balboa Park.

Laura likes working at Ace for the great people.

What you may not know about Laura is that she’s had her 15 minutes of

fame. At the age of five she attended a Hostess Cupcake sponsored event in

Hollywood. The kid who found a candle in the cupcake won a prize!

Well...she won tickets to Disneyland for her whole family and it was

broadcasted on the local news!

Nichole Hicks, Claims Assistant, Corporate

Born in Houston, Texas, Nicole spent most of her life in the southern Arizona

area. She moved to San Diego last summer with her husband of 13 years and her

15 year old son. Of all the places she’s lived, San Diego is her favorite.

Nicolehas been with Ace for about three months. Before she came to Ace she

worked at the Metro Transit System. Prior to that she worked in the medical

field.

She likes working at Ace because she is busy all the time and gets to learn something new every day.

When she is not at work, she loves to be in nature. More specifically, she likes outdoor extreme sports such as

cliff diving and white water rafting. She wants to parachute into the ocean and “sit on a shark” as her next

adventure!

Although she’s shy at first, you may be surprised to learn that she is actually quite a talker! More interestingly,

she used to do competitive barrel racing with horses at rodeos! Yeehaw! She also shared an amazing

childhood story: following hurricane Alicia in Houston she fell into one of the ravines filled with water and

started to drown. Luckily, her dog, Champ, pulled her out by the diapers!!

Photo: Laura’s mother, father and three brothers receiving their tickets to Disneyland.

pACE Setter Page 8

https://twitter.com/acerelocation https://www.facebook.com/acerelocation https://www.linkedin.com/company/ace-relocation-systems

Who’s New? (continued)

Joshua Brooks, IT Support, Corporate

Joshua moved to San Diego from Paso Robles, CA where he finished high school. Prior

to that he lived in Watsville, CA. Although he’s only been here in San Diego for a few

months, he really likes San Diego more than Paso Robles.

He moved to San Diego with his fiancée, Christina, and her cat, Lizzie. His family is

scattered across both the West and East coasts. This happy couple is getting married next

April! Congrats, Joshua!

He has been with Ace for about two months. Previously he worked for the Community Action Partnership of San Luis

Obispo County. His job in IT was to support 1,100 employees throughout California with their computer problems.

His favorite thing to do is to play board and card games. His current go-to is Flash Point, a cooperative board game

where everyone acts as firefighters and work together to save people from a burning building. He likes to bowl and is

currently looking to get on a team soon. He and Christina like to visit the Zoo.

What he likes about his job at Ace is that he enjoys problem solving. He shares, “Computers can be finicky things at

times, and I like figuring out how they work in order to get them up and running again.”

What you wouldn’t know about Joshua is that when he was about 12, he played tug-o’-war against a baby elephant (and

lost) at the San Diego Zoo Safari Park. Now that he’s back in San Diego, he is looking forward to a rematch.

John Phillips, GM for Ace 15

Originally from Atlanta, Georgia, he has lived in Blacksburg, Virginia for the past 28

years. He now lives in Annapolis, MD. Right now his family is scattered. One of his

children just started active duty in the U.S. Army at Fort Benning, Georgia and one is

beginning her second year at the United States Military Academy West Point. His wife,

Nancy, lives in Blacksburg where she owns her own residential construction company.

John began with Ace in July. Prior to joining Ace, he owned his own moving company

with three locations as an agent for Mayflower Transit. In addition to the moving

business he was in banking for 10 years and worked for five years as the Director of

Economic Development for Virginia Tech University.

When he’s not working he enjoys reading and studying history and leadership. But when

asked what he likes to do in his free time he said “Truthfully, I really enjoy working!”

What he likes about working at Ace is enjoying the opportunity to work with professionally knowledgeable, dedicated

people. Additionally, he enjoys the complexity of the business. He shares that there is no end to the opportunity to

improve and find new business.

He recently retired as a Colonel in the United States Army Reserves. During his time in the reserves, he served on

active duty during Operation Iraqi Freedom as an advisor to the Iraqi Army. He was part of a very small team that

worked imbedded with the Iraqis. He lived, ate and fought with them 24/7 for 12 months. He came to know them well

and appreciate both the Iraqi culture and their desire for freedom. On a less serious note, he was once the leader of the

team that was chosen the runner up for the United States Army Connelly Competition as the top cooks in the U.S.

Army.