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    Outsourcing

    Journals Production

    Sharon ToopGroup Production Manager,Institute of PhysicsPublishing

    John StrangeGroup Production Director,Blackwell Publishing Ltd

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    Agenda

    9.30 9.45 Introduction JDS

    9.45 10.30 Outsourcing JDS

    10.30 11.00 Coffee

    11.00 11.45 Vendor Selection ST

    11.45 12.15 Breakout Groups discussion All

    12.15 12.45 Report back from breakout groups All

    1.00 2.00 Lunch

    2.00 2.45 Working offshore ST

    2.45 3.15 Cast study 1 (manufacturing in Singapore) JDS

    3.15 3.45 Tea

    3.45 4.15 Case study 2 (typesetting) ST

    4.15 - Questions

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    Sharon Toop brief biography

    Joined IOP in January 1975 as an Editorial Assistant and have stayed in Bristol ever since!

    Journals Production Manager since 1985 brief spell with responsibility for books as well as journals

    production

    overall responsibility for journals production strategy

    introduced use of authors (LaTEX) files for print production(1989)

    online publishing since 1994

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    Sharon Toop (continued)

    Continuous process development and improvementduring a time of rapid change in STM publishing

    e-publishing developments

    outsourcing offshore (live 2001)

    growth in output (trebled 1996 2006)

    faster publication times

    cost reduction

    Group Production Manager since 2004 ongoing responsibility for production strategy

    overall responsibility for systems and processes within

    journals division ATOM

    Author Services

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    Institute of Physics Publishing

    Owned by The Institute of Physics a charity

    a learned society

    a professional association

    Long publishing history Proceedings of the Physical Society of London (1874)

    International publisher of STM journals, magazines andelectronic products

    Journals turnover ~ 22.4m (budget 2006)

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    Institute of Physics Publishing (continued)

    Approx. 220 staff in Bristol about half work directly on journals

    (publishing/production/development/sales&marketing/customer service)

    Overseas offices:

    sales & marketing offices in Philadelphia (USA) andMunich (Germany) editorial offices in Washington, DC (USA),

    St Petersburg & Moscow (Russia),

    Beijing (China) and Tokyo (Japan)

    All production managed from Bristol

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    Scale of journals operation (2006)

    Regular (print + e) journals: 31 titles ~ 120,000 pages frequencies quarterly to weekly

    Electronic-only journals:

    11 titles ~ 55,000 pages

    Total output 2006 ~ 14,000 articles ~ 175,000 pages and growing!

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    My experience.!

    BlackwellPublishing (1993 - ): Academic, Scientific and MedicalPublishing

    Responsible for global production strategy Books, journals and electronic products Outsourced composition, manufacturing and distribution

    Pearson Longman (1978 1992): Educational Publishing Responsible for Schools Division production strategy Administration and systems for Group as a whole Special focus on composition and pre-press Books Outsourced composition, reproduction and manufacturing

    Prior to 1978 8 years in a small holiday guide publisher 3 years in sales (printing company) 3 years in works/factory management (printing company)

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    Who are Blackwell Publishing?

    The worlds leading society publisher and is over 75years old.

    Publish over 805 journals and 650 new books each year

    Academic, Medical and Professional subjects

    Partner with 665 academic and professional societies 990 staff with offices in US, UK, Australia, China,Denmark, Germany, Singapore and Japan

    Production facilities in US, UK, Australia and Japan

    Outsource 100% composition and manufacturing

    Overall sales revenue in excess of 200 million per

    annum

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    Outsourcing

    What does it mean?

    Why is it important?

    What is really core business and, thus core

    competence? What are the trends?

    What are the critical success factors?

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    Outsourcing

    What does it mean? The delegation of one or more business functions (or processes) to a

    third party, who in turn delivers services to agreed criteria

    Some other associated terminology

    Offshoring: the utilisation of a third party that is offshore (i.e. notdomestic), normally to a region where labour costs are lower

    Why is it important? As domestic costs rise (especially labour costs), one is forced to try

    and locate parts of the world where you can buy services at a lowercost and, sometimes better quality with reduced lead times.

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    Outsourcing (contd)

    Identify what is really core business and, thus core competence thenfocus internal resources on this which can then deliver:-

    Cost savings Reduced lead times Similar (or better quality) Consistency

    Scaleability Areas that can be outsourced

    Copy editing Composition Manufacturing Distribution Customer Services Technology (support and development) Some aspects of Finance (e.g. Purchase Ledger) Rights and permissions 24 x 7 help desks Etc

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    Trends in outsourcing

    Offshore outsourcing becoming very common (? thenorm)

    Europe far more experienced than US!!

    Concerns about loss of jobs domestically but.?

    Increasing breadth of outsourcing offerings Vendors beginning to offer end-to-end solutions

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    What are the critical success factors?

    Be very clear about: What you want to outsource

    Why you want to outsource

    How you want to outsource

    Define clearly the deliverables:

    The processes and procedures Acceptable lead times

    What you will supply

    The costs

    Payment terms

    Communications

    Disaster recovery plans

    Assessment procedures

    Arbitration

    Service

    Level

    Agreement