INDIRA GANDHI INSTITUTE OF MANAGEMENT & TECHNOLOGY

ORGANISATIONAL BEHAVIOR

(Total Marks= 100)

Section-A (20*2=40)

Q1. Organization structure primarily refers toa. how activities are coordinated and controlledb. how resources are allocatedc. the location of departments and office spaced. the policy statements developed by the firm

Q2. The job design would be LEAST formal in aa. matrix structureb. professional bureaucracyc. divisionalized structured. machine bureaucracy

Q3. The purpose of job enrichment is toa. expand the number of tasks an individual can dob. increase job efficiencyc. increase job effectivenessd. increase job satisfaction of middle management

Q4. USX (formerly U.S. Steel) has become mostly an energy company. This is an example of a change ina. executiveb. policyc. strategyd. mission

Q5. Strategic planning as a broad concept consists ofa. corporate strategy and business strategyb. strategy formulation and strategy implementation

c. inputs and outputsd. environmental analysis and internal analysis

Q6. Early theories about how individuals make decisions were based on the concept of ana. utilitarian philosophyb. action manc. economic mand. attentive man

Q7. One of the most helpful mechanisms for refining a spoken or written communication is called thea. grapevineb. counseling servicec. Five C’sd. complaint system

Q8. According to Herzberg, which of the following is a maintenance factor?a. Salaryb. Work itselfc. Responsibilityd. Recognition

Q9. The concept of power refers toa. defined authority and responsibilityb. a relative hierarchical position in an organizationc. the ability to influence the behavior of othersd. the specialized knowledge possessed by an individual

Q10. The school of thought typified by Joan Woodward says thata. size is the most critical determinant of structureb. technology is the most critical determinant of structurec. structure follows strategyd. strategy follows structure

Q11. A major problem with a task force type of management isa. there is no logical basis for task force informationb. its status is too inflexiblec. accountabilityd. lack of planning

Q12. Some policies are imposed by external forces, such asa. governmental regulatory agenciesb. employee demandsc. management decisionsd. lack of funding

Q13. While guiding organization members in appropriate directions, a manager exhibitsa. consideration behaviorb. authoritarian behaviorc. Theory Y behaviord. leadership behavior

Q14. Individuals such as Albert Einstein, Edwin Land and Steven Jobs lead through which type of power?a. Legitimateb. Rewardc. Expertd. Charismatic

Q15. Communication begins witha. encodingb. idea originationc. decodingd. channel selection

Q16. Functional managers are responsiblea. for a single area of activityb. to the upper level of management and staffc. for complex organizational sub-unitsd. for obtaining copyrights and patents for newly developed processes and equipment

Q17. Policies are sometimes defined as ana. shortcut for thinkingb. action planc. substitute for strategyd. substitute for management authority

Q18. One method of bringing a group to agreement is calleda. proportional valuesb. consensusc. accordanced. conformance

Q19. In general, if a policy is not thought out and establisheda. a situation requiring action will ariseb. social issues will cause change in the organizationc. managers will be hired from the outsided. there will be significant staff turnover

Q20. The problem-solving process begins witha. clarification of the situationb. establishment of alternativesc. identification of the difficultyd. isolation of the cause

Section B (5*8=40 marks)

Q1. Discuss the nature and meaning of organizational behaviors andexplain its importance to management in positively influencingthe human resource1.1 Define the meaning of organization and behaviors1.2 Discuss the concept of organizational behaviors and its interface with management

Q2. Understand the goals, expectations and roles of individualswithin organizations2.1 Examine the significance of attitudes, their formation, functions and measurement2.2 Explain the principles and problems associated with attitude change and describe the impact of behavioral issues on attitudes

Q3. (a) Managers need skills to effectively and efficiently perform the roles expected of them in their Organizations. One of the skills that a manager will need is the skill of decision making. Outline the steps involved in the decision-making process and illustrate each step of the process with examples.(b) Explain four reasons why many managers are reluctant to participate in the actual decision making and decision implementation process. Illustrate your answer with examples.

Q4. “Why use teams when one person can do the job better and in a shorter time? After all, working in teams do nothing but use up precious time and resources. Furthermore, team formation goes through a stage called storming and we can live without that sort of conflict.”Assume that you are very much a team-oriented person. Discuss the above statement by arguing your case against it. Your answer should also outline the importance and benefits of teamwork.

Q5. (a) What are the assumptions that were made by Douglas McGregor in his Theory X and Theory Y of motivation? (b) How does an understanding of the above theories help managers to manage their subordinates better?

Section-C (20 Marks)

CASE STUDY

Value Added Tax (VAT) came into effect in India on April 1, 2005. The first few days of its implementation saw protests from different sections of society. Even after two months of implementation of VAT, traders are worried and confused over whether they have to pay more tax; consumers are afraid that they will have to pay higher prices for commodities; and companies are unsure of whether they stand to gain or lose

Certain states in India which have implemented VAT and those which are yet to take it up have a common concern – whether there will be an increase in prices of products after implementation of the new tax system. There are thus a lot of misconceptions and misinterpretations regarding VAT.

VAT is actually a tax structure intended to replace central sales tax and other state taxes. Under VAT, which is a method of indirect taxation, a tax is levied on the value added at each stage of a product being produced and sold and not on the gross sales price.....

Questions for Discussion:

1. Suggest ways to effectively implement the VAT system in India.

2. Do you think implementation of the VAT system would result in an increase in prices of commodities?