ORACLE CRM ON DEMAND

GROUP 2

Oracle CRM

• It has industry edition named Oracle CRM On Demand

• Acquisition of Siebel is a leader in call center technology

• It is very much helpful for the optimization of day to day

operations like

• IT, Sales, Marketing

• Customer Service /Account Management

• It has various industry editions.

• Automotive• Wealth Management• High Tech• Insurance• Life Sciences

INDUSTRY EDITIONS

• It offers SAAS and now available Amazon Elastic Compute

Cloud delivers scalable, pay-as-you-go compute capacity in

the cloud. .

• It is highly secured also

• The pricing begins at $75/month

Main features

• Consolidated customer demographics

• Consolidated vehicle profiles

• Multichannel selling

• Personalized customer and dealer service

• It is easy to deploy and use.

Features

• Mobile: Gain "anytime, anywhere" access to key customer

information with a powerful yet easy-to-use task-based

application that increases the productivity and effectiveness

of busy sales professionals on the road.

• Integration: : Prebuilt integration to Oracle business

applications.

• The results are faster time to value, less customization, and

increased user adoption.

• enables service representatives to obtain a complete view of a

customer's profile and

• gain full understanding of the customer's vehicle sales,

service, and financial history instantly.

Sales Management

• Complete customer data and dealer profiles

• Opportunity management for both retail customers and fleet

accounts.

• Integration with Microsoft Outlook

• Pipeline analysis

• Service Management

• Service request management for customers, dealers, and

vehicles

• Service Solution Repository

• Service request analysis

• Vehicle Management

• Historical vehicle data including sales, service, and financial

• Dealer and license information

• Owner and contact information

Activity and Email Management

• Rapid scheduling of to-do items with graphical calendaring

tool

• Easy sharing of information and task delegation

• Link emails with associated contacts, accounts, leads, and

opportunities

• Manage literature requests and sales collateral

• Oracle is the industry-standard CRM solution in automotive, with 10 of the top 15 automotive companies using Oracle applications.

• It is built leveraging Oracle's ten-plus years of both CRM and automotive industry experience.

• Global CRM market leader

• Proven business results

• Automotive standard

• Designed to deliver automotive-specific capabilities at the user interface, data, and process levels that are not available with any other hosted CRM offering.

Why Oracle CRM On Demand Automotive Edition

• Like any other industry you continuously connected with your

customers to know their choices.

• And update the customer regarding new products and

services we are offering.

• Based on the recommendation from the customer we

generate list of products for each customer .

• This software helps to generate and analyze customer history.

• Communicate the customer through call center system.

Uses

• The software is very helpful for planning and making

important business decisions.

• It helps to establish operational efficiency.

• Ensure quality in customer acquisition and delivery of service.

• Helps to monitor performance operating systems.

• The software helps for the product development and access

to latest product innovations.

• It helps to have a good partner relationship management and

business intelligence.

• Improved efficiency by making customer details, required

services, contact history, actions and activities undertaken,

and attachments visible and accessible from the CRM portal

• Cut time to produce various reports by 30% to 40%, using the

advanced analysis capabilities of Oracle CRM On Demand

• Curtailed workload and the cost of developing and

maintaining the system, while enhancing the level of

information security

THANK YOU