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Return On Optimism Survey Findings: Government

What is Return On Optimism? The belief that you can:

Overcome big challenges

Be confident about your outlook and

opportunities

Know that what you do

makes a difference

This results in determination, innovation and BUSINESS SUCCESS!

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In 2014, Xerox launched an online survey at returnonoptimism.com

• Over 5,900 participants took part

• 10 questions covering work environment, communications, empowerment and more

• Optimism scores span industries—Healthcare, Higher Education, Enterprise/Business and Government—and internal departments

Assessing the Return On Optimism

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Xerox® Managed Print Services (MPS) knows that optimism fuels innovation and operational success.

We’re so keen on the positive effect of optimism to an organization’s bottom line, we set out to study it.

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Respondent Data Comparison

5,941 total responders to ROO survey

645 Government responders

Healthcare 14%

Government 11%

Higher Ed 9% Business/

Enterprise 57%

Other 9%

Federal 41%

State 32%

Local 27%

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C Optimism Grade

76 ROO Score

80 Administration 77 Finance/Accounting 77 PR Communications 76 IT 76 Purchasing 74 Shared Services 75 Other

Optimism Score: Government Government optimism scored the lowest overall out of all industries

• Administration was the most optimistic department; Shared Services, the least

Local Government

C+ Optimism Grade

79 ROO Score

86 Shared Services 81 Administration 81 IT 80 PR Communications 71 Purchasing 70 Finance/Accounting 79 Other

State Government

C Optimism Grade

78 ROO Score

84 Administration 83 Finance/Accounting 81 Purchasing 79 PR Communications 75 IT 69 Shared Services 76 Other

Federal Government

C- Optimism Grade

72 ROO Score

77 Finance/Accounting 76 Purchasing 74 Administration 74 PR Communications 73 IT 67 Shared Services 70 Other

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Key Optimism Issues Biggest barriers to innovation and creativity:

Workspace and

Environment Communications

Politics and

Process

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Workspace and Environment

1: Presidential Memorandum -- Enhancing Workplace Flexibilities and Work-Life Program, The White House Office of the Press Secretary. June, 2014. https://www.whitehouse.gov/the-press-office/2014/06/23/presidential-memorandum-enhancing-workplace-flexibilities-and-work-life-

• Federal Government supports mobile workers and alternative work schedules that contribute to employee well-being and productivity.

• Mobile workers provide a hedge against government shut downs and unexpected emergencies.

• Process and policies need to support telecommuting and a mobile infrastructure.

—White House Support of Telecommuting1

ROO Survey Findings:

Uninspiring work environments can suppress innovation which can hinder growth.

Xerox Digital Alternatives Tool

• Provides mobile workers with easy and secure access to the information they need, when they need it

• Allows mobile workers to read, save, share and annotate documents within a single application

• Automatic synchronization across PCs and iPad tablets, provide secure, up-to-date access to information

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Communications

2: 2014 Federal Employee Viewpoint Survey: Employees Influencing Change, OPM.gov, 2014. http://www.fedview.opm.gov/2014files/2014_Governmentwide_Management_Report.PDF

ROO Survey Findings:

Poor communications prevent Government workers from being as effective as possible in their jobs.

Xerox MPS • Streamlines approach to

document management and collaboration between co-workers

• Improvements help to drive efficiencies so employees and leaders can engage in more meaningful, collaborative work

• 400,000 federal workers reported being more dissatisfied with their jobs than they were compared to the prior year.

• Federal employees’ opinions of senior leaders hit a five-year low, based partly on communication breakdowns between leaders and employees.

—Federal Employee Viewpoint Survey2

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Politics and Process

Xerox MPS • Reveals trends and fixes

bottlenecks so that processes are streamlined and optimized

• Improvements help to free up time so employees can remain focused on the tasks that count

• 89.8% of employees are constantly looking for better ways to work, a positive sign that employees are motivated to innovate.

• Yet only 40% have a feeling of personal empowerment with respect to work processes.

• And only 46% feel good about their involvement in decisions that affect their work.

—Federal Employee Viewpoint Survey2

ROO Survey Findings:

Heavy-handed processes and excessive hoop jumping can slow down progress and lead to employee frustration.

2: 2014 Federal Employee Viewpoint Survey: Employees Influencing Change, OPM.gov, 2014. http://www.fedview.opm.gov/2014files/2014_Governmentwide_Management_Report.PDF 9

Return on Optimism Government Survey Answers

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What percentage of your work would you describe as meaningful?

of people working in Government feel the majority of their work is meaningful—Local Government more so than Federal. 58%

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How would you describe the work/life balance at your agency/department?

of people working in Government feel that their work/life balance is ok. 54%

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of people working in Government feel that their clarity of work is clear enough. 49%

How would you rate the clarity of your agency/department mission?

Obscure and ambiguous.

Foggy at best. Clear enough. Crystal clear.

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How would you describe your workspace?

of people working in Government feel that their workspace is presentable, though not necessarily inspiring. 61%

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How would you describe the communication in your workplace?

of people working in Government feel that the communication within their workplace is decent. 29%

The lines are down

Spotty signal Decent reception

Full bars

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How would you rate your department’s commitment to community outreach?

of people working in Government feel that their organization’s commitment to community outreach is relatively promising. 38%

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How effectively does your department respond to citizens’ needs?

of people working in Government feel that they are not effectively responding to citizen needs. 57%

Can’t you see we’re on a break?

Take a number, please

We get the job done We go the extra mile

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How often does “politics” interfere with your ability to do your job?

of people working in Government feel they experience political hoop-jumping that interferes with their ability to do their job. 40%

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Do you feel your accomplishments are properly recognized?

of people working in Government feel that their work is recognized, though 30% believe that recognition is only short-lived. 43%

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How would you describe your opportunities for professional development?

of people working in Government feel that opportunities for professional development are encouraging. 52%

Non-existent Discouraging Encouraging Positively rosy

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Want to fuel employee optimism within your department?

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See how Managed Print Services can change the way you work:

xerox.com/mps

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