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Return On Optimism Survey Findings: Higher Education

What is Return On Optimism? The belief that you can:

Overcome big challenges

Be confident about your outlook and

opportunities

Know that what you do

makes a difference

This results in determination, innovation and BUSINESS SUCCESS!

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In 2014, Xerox launched an online survey at returnonoptimism.com

• Over 5,900 participants took part

• 10 questions covering work environment, communications, empowerment and more

• Optimism scores span industries—Healthcare, Higher Education, Enterprise/Business and Government—and internal departments

Assessing the Return On Optimism

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Xerox® Managed Print Services (MPS) knows that optimism fuels innovation and business success.

We’re so keen on the positive effect of optimism to an organization’s bottom line, we set out to study it.

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Healthcare 14%

Higher Ed 9%

Government 11% Business/

Enterprise 57%

Other 9%

Respondent Data Comparison

5,941 total responders to ROO survey

533 Higher Education responders

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Optimism Score: Higher Education

Higher Education was among the most optimistic of industries surveyed

• Alumni/Donor Relations were the most optimistic departments

• Admissions was the least optimistic

B- Optimism Grade

82 ROO Score

87 Alumni/Donor Relations 86 Auxiliary Services 83 Admin 83 Finance/Accounting 83 Marketing Comms 80 Procurement 79 Admissions 82 Other

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Key Optimism Issues Biggest barriers to innovation and creativity:

Workspace and

Environment Communications

Implementing Technology

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Workspace and Environment

1: Bloom, N. “To Raise Productivity, Let More Employees Work from Home”, Harvard Business Review. January, 2014. https://hbr.org/2014/01/to-raise-productivity-let-more-employees-work-from-home

ROO Survey Findings:

Uninspiring work environments can hinder innovation and growth.

• Mobile workers are more productive and produce higher quality work than those who have no option but to work from a corporate office.

• Flexible work environments contribute to employee well-being and reduce operating expenses.

—Harvard Business Review (HBR) Study1

Xerox Digital Alternatives Tool

• Provides mobile workers with easy and secure access to the information they need, when they need it

• Allows mobile workers to read, save, share and annotate documents within a single application

• Automatic synchronization, across PCs and iPad tablets, provides secure, up-to-date access to information

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Communications

2: Education to Employment: Designing a System that Works, McKinsey on Society. 2012. http://mckinseyonsociety.com/downloads/reports/Education/Education-to-Employment_FINAL.pdf

ROO Survey Findings:

Poor communication flows hold back Higher Education workers from being more effective in their job.

• Education providers must take a high-level view to holistic communications (inside and outside of institutions).

• Collaboration is needed between education providers in order to gather data, and to identify and disseminate information updates.

—McKinsey2

Xerox MPS • Streamlines approach to

document management and collaboration between co-workers and partners

• Improvements help to drive efficiencies so employees can engage in more meaningful, collaborative work

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Implementing New Technology

2: Education to Employment: Designing a System that Works, McKinsey on Society. 2012. http://mckinseyonsociety.com/downloads/reports/Education/Education-to-Employment_FINAL.pdf

ROO Survey Findings:

Lags in new technology implementation can prevent students from reaching their full academic potential.

There is a need to couple technology with a standardized curriculum to help support faculty and spread consistent instruction, at a modest cost.

—McKinsey2

Xerox Ignite Teacher Tool

• Allows schools to take better advantage of digital support tools

• Provides teachers with more insight into student progress

• Helps teachers spend less time grading and more time teaching

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Return on Optimism Higher Education Survey Answers

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What percentage of your work would you describe as meaningful?

of people working in Higher Education feel that the majority of their work is meaningful and that they’re making a big difference through their work. 62%

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How would you describe the work/life balance at your administration?

of people working in Higher Education feel that their work/life balance is ok. 52%

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of people working in Higher Education feel that their clarity of work is clear enough. 56%

How would you rate the clarity of your administration’s mission?

Obscure and ambiguous.

Foggy at best. Clear enough. Crystal clear.

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How would you describe your workspace?

of people working in Higher Education feel that their workspace is presentable, though not necessarily inspiring. 57%

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How would you describe the communication in your workplace?

of people working in Higher Education feel that the communications are spotty and in need of improvement. 26%

The lines are down

Spotty signal Decent reception

Full bars

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How would you rate your organization’s commitment to community outreach?

of people working in Higher Education feel that their administration’s commitment to community outreach is more than promising. 38%

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How effectively do you feel your administration/faculty serves its students?

of people working in Higher Education feel that while they get the job done, it isn’t always in the most effective way. 52%

We’re falling short We muddle through We get the job done We’re firing on all cylinders

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How proactive is your school in implementing new technologies for students?

of people working in Higher Education feel they are not proactive when it comes to implementing new technologies for students. 55%

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How would you rate your institution’s reputation for pioneering academics?

of people working in Higher Education feel that they are respectable when it comes to pioneering academics, but they are not world-renowned. 53%

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How would you describe your opportunities for professional development?

of people working in Higher Education feel that opportunities for professional development are encouraging. 52%

Non-existent Discouraging Encouraging Positively rosy

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Want to fuel employee optimism within your school?

See how Managed Print Services can change the way you work:

xerox.com/mps

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