Operation integration: overhauled web presence puts customers first
25
-
Upload
msufacilities -
Category
Education
-
view
121 -
download
2
description
In order to meet its vision, Michigan State University Infrastructure Planning and Facilities redesigned its website to be the best, most user-friendly customer resource possible. This presentation outlines the reasons behind the decision, the resources and effort it took and the key features of the new website meant to give customers a positive experience with the unit.