Operations integration: Overhauled web presence puts customers first
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At Michigan State University, Infrastructure Planning and Facilities spent more than a year overhauling its online presence to create a more unified, easy-to-use experience for customers. The Communications team consolidated service information that had been spread across disparate websites. Staff met with individual campus customers to usability-test the site before its launch. Notable enhancements to the finished product include an alerts feed to notify the occupants of work underway in their buildings, a comprehensive service guide that is sortable by category and searchable by keyword, an intranet for employees, and a responsive design so the site functions seamlessly across multiple devices.
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