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Mobile CRM solutions: Boost remote workers produ

Sofia 10th November

Loukas Deligiannakis

CRM Sales Consulting, South East Europe Team Leader

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We Have Changed Drastically the Way Communicate

Many more devices and formfactors

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Sources: Cisco estimates based on CAIDA publications, Andrew OdlyzWired Magazine: September 2010

Long Live the Inte

http://www.wired.com/magazine/http://www.wired.com/magazine/

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SmartPhone Sales

Mobile Internet ApplicationsThe next battleground

Actual success from 2008 with iPhonesales growing

30.8% of smartphone users utilize social

mobile networking (ComScore 2010)

By 2013, mobile phones could easilysurpass PCs as the way

most people hop onto the Web (Cnet 2010)

+150M active mobile users

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Siebel Anywhere, Anytime

CRM Desktop for Outlook

Manage Siebel CRM

information directly from

Outlook interface

Connected and disconnected

modes

Extensible

Connected Mobile Sales

Manage Siebel CRM from

iPhone, Blackberry (future

Android)

Connected, horizontal sales

functionality

Extensible

Disconnected M

Disconnect

Manage CR

iPhone, RIM

Fully Extens

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CRM DesktopMobility on/offline

Embed CRM data in

desktop applicationsUnified calendar, tasks,

and contacts

Offline access to CRMdata

Enforce business rules fordata entry

Increase user adoption

Minimize training costs

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Siebel CRM DesktopCRM data & process via Microsoft Outlook & Lotus No

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Connected Mobile Solution

Native Device Support

Capture Customer

Interactions

Access to CRM Data

Custom Objects & Attributes

Proximity Search of CRMData

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MobilityMobility on/offline

Rich, Interactive presentations integrated

with the Application Optimized for the iPad, iPhone, &

Blackberry

Instant-on

Major Features

Call Planning, Call Execution and

debrief

Account and Contact Management

Integrated GPS, telephony, barcode

scanner, camera

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CRM on iPhone/iPad using Siebel REST

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Siebel Open UIBrowser Independence

Great User Experience on any Browser, Device

Smart, efficient, with a modern look and

feel.

New Features

Open next generation browser client for

desktop and mobile.

Highly optimized usability and productivity

Easy to deploy and maintain.

Standards Based HTML 4.01 Standard (HTML 5 optional)

CSS level 2.1 (CSS level 3.0 optional)

JavaScript version 1.5/JQuery

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Siebel Side by Side.

Siebel HI Client Siebel Open UI

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Siebel Open UI: User experience

Smart

Interactive

Intuitive

Productive

AccessibleEasy to navigate

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Modern Web Standards andDeployment

Embed parts or all of an applicationin portals or embed other portals

Secure: Data Execution Prevention

(DEP/NX) support

True web based deployment

Simple client side patching

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Siebel Open UI: Customizations

Develop using skills al

organization

Alternative to web serv

Object

Manager

Siebel ToolsConfiguration

SRF

Customer

Data

Server: Business Process & Data

Generated

HTML

from

Siebel

Web

Templates

Siebel Open UI

Client: Open UI Rendering

Siebel JS Client (Siebel Metadata)

Customer

JS

Extension

Customer

CSS and JS

Control

Library

Siebel Open UI Extension

Siebel CSS and JSControl Library

Customer Developed

Oracle Delivered

Customer Configurable

Oracle Delivered

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Siebel Open UI: Extensions

Extend Open UI with brow

Leverage rich open source

Integrate enterprise data a

HTML, JavaScript and CS

Object

Manager

Siebel ToolsConfiguration

SRF

Customer

Data

Server: Business Process & Data

Generated

HTML

from

Siebel

Web

Templates

Siebel Open UI

Client: Open UI Rendering

Siebel JS Client (Siebel Metadata)

Customer

JS

Extension

Customer

CSS and JS

Control

Library

Siebel Open UI Extension

Siebel CSS and JSControl Library

Customer Developed

Oracle Delivered

Customer Configurable

Oracle Delivered

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Why Siebel as yourMobile CRM?

Multiple OptionsCRM Anywhere Anytime Open UI Transforms Siebel deployments into

Open PlatformUse Any Browser/Device Prebuilt & configurable: Powerful features ac

desktop clients and mobile devicesOOTB

Extend Siebel browser client: minimal develofull transparencyFlexibility & Easy Maint

Proven business logic, with a complete produ

Future Proof Vision

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Thank You!