EV  CHARGING:  IT-­‐SOLUTIONS  TO  FACILITATE  THE  SERVICE.    CASE  STUDY:  ELMO  

UNDERSTANDING  BUSINESS  REQUIREMENTS  

CUSTOMER  JOURNEY  WHAT  THE  END-­‐USER  WANTS?  SERVICE  PROVIDER  NEEDS  WHAT’S  NECESSARY  TO  PROVIDE  SERVICE?  

CUSTOMER  JOURNEY  OF  ELMO  CHARGING  NETWORK  

CUSTOMER  JOURNEY  

I  WANT  TO  CHARGE  MY  EV!  HOW  TO  FIND  CHARGERS?  HOW  TO  BECOME  THE  CLIENT?  HOW  TO  START/STOP  CHARGING?  HOW  TO  PAY  FOR  THE  CHARGING?  HOW  DO  I  SEE  MY  HISTORY  AND  MODIFY  MY  SUBSCRIPTION?  

STEP  1:  WHERE  ARE  THE  EV  CHARGERS?  

REQUIREMENTS  FOR  THE  IT-­‐SOLUTION  CHARGER  DATABASE  CHARGER  STATUS  MANAGEMENT  OPEN  API  TO  PROVIDE  DATA  FOR  VARIOUS  SOURCES  (KML-­‐FORMATED)  

STEP  2:  HOW  DO  I  BECOME  THE  CUSTOMER?  

REQUIREMENTS  FOR  THE  IT-­‐SOLUTION  ONLINE  REGISTRATION  CUSTOMER  PROFILE  MANAGEMENT  SUBSCRIPTION-­‐PACKAGES  MANAGEMENT  CUSTOMER  DATA  MANAGEMENT  CUSTOMER  VERIFICATION  

STEP  3:  HOW  TO  START-­‐STOP  CHARGING?  

REQUIREMENTS  FOR  THE  IT-­‐SOLUTION  RFID-­‐CARD  SUPPORT  MOBILE  APP  SUPPORT  SMS  SUPPORT  CONNECTIVITY  WITH  CHARGERS  ONLINE/OFFLINE  SCENARIOS  

STEP  4:  HOW  TO  PAY  FOR  THE  CHARGING?  

BUSINESS  DECISION  LOT  OF  LOW-­‐COST  TRANSACTIONS,  NO-­‐POINT  OF  HAVING  CREDIT-­‐CARD  TERMINALS  ON  CHARGERS.  REDUCE  TRANSACTION  FEES  EVEN  FURTHER  BY  ALLOWING  POST-­‐PAID/MONTHLY  INVOICE  SYSTEM.    REQUIREMENTS  FOR  THE  IT-­‐SOLUTION  •  TARIFFING  SYSTEM  •  CASHLESS  PAYMENT  SYSTEM  •  CREDIT  LIMIT  MANAGEMENT  SYSTEM  •  MOBILE  AND  RFID-­‐CARD  AUTHORIZATION  OF  

TRANSACTIONS  •  INVOICING  SYSTEM  •  CREDIT-­‐ENFORCEMENT  SYSTEM          

STEP  5:  HOW  DO  I  SEE  MY  HISTORY  AND  MODIFY  MY  SUBSCRIPTION?  

REQUIREMENTS  FOR  THE  IT-­‐SOLUTION  •  SELF-­‐SERVICE  PORTAL  •  TRANSACTION/CHARGING  

HISTORY  •  PAYMENTS  HISTORY  •  INVOICE  HISTORY  •  ACCOUNT  MANAGEMENT  •  SUBSCRIPTION  MANAGEMENT          

IT-­‐SOLUTION  FOR  THE  EV  CHARGING  SERVICE  PROVIDER  

NOW!  INNOVATIONS:    EV  CHARGING  PLATFORM  

CUSTOMERS  ASSETS  

BUSINESS  LOGIC  

UI  +  SERVICE  DESIGN  

ZONES  AND  SPACES  Define  the  hierarchy  of  your  assets  using  zones  and  spaces.  Zone  can  be  for  example  a  region  of  the  country,  city  district,  street,  or  even  one  space.  Space  can  be  a  specific  parking  space,  EV  charger  or  even  a  rental  point/car.      

ID-­‐TAGS          Each  asset  may  have  its  own  easily  recognizable  ID-­‐tag,  like  QR-­‐code  or  NFC-­‐tag  to  make  it  easier  for  the  user  to  iden\fy  the  charger.  NOW!  mobile  app  recognizes  the  asset  by  asset  ID,  QR-­‐code,  NFC-­‐tag  or  even  by  the  GPS-­‐coordinate  and  the  user  can  start  the  service  immediately.      

GEO-­‐DATA  AND  MAP  Develop  your  own  hierarchy  of  geo-­‐data  or  use  already  exis\ng  ones  to  configure  the  basis  for  the  asset  management.  Provide  live-­‐maps  for  the  users  in  self-­‐service  portal  or  3rd  party  apps  using  live  KML-­‐feed.      

ASSET  MANAGEMENT  

Moscow  Parking  Areas   Heat  map  of    Quick  Charger  Usage  

USAGE  OF  GEO-­‐DATA  

CUSTOMER  CLASSES  Customer  class  defines  customer  profile  or  type.  With  simple  steps  you  can  set  up  various  customer  classes  to  enable  different  business  rules  that  impact  the  registra\on  process,  billing  rules,  tariffs  applied,  credit  processing,  payment  channels  etc.    

ACCOUNT  MANAGEMENT  Customer  accounts  func\onality  allows  you  to  keep  an  eye  of  all  customer-­‐related  informa\on  from  account  se`ngs,  customer  ID-­‐tools  (mobile  phones,  ID-­‐cards),  business  rules,  transac\on  history,  permits,  fines,  support  \ckets,  etc.    CUSTOMER  SUPPORT  In  order  to  provide  an  excellent  customer  service  never  loose  track  of  the  customers’  needs  and  requests.  All  customer  issues  are  related  to  specific  accounts.  You  can  instantly  communicate  with  customers  using  SMS  service  or  e-­‐mails.    

CUSTOMER  RELATIONSHIP  MANAGEMENT  

SCREENSHOTS  

Account  details   Account  list  

MOBILE  WALLETS  Once  a  customer  has  set  up  the  account  it  includes  a  personal  mobile  wallet  connected  to  the  preferred  payment  channel.      DYNAMIC  TARIFFS  Tariff  tools  allow  defining  unit  based  prices  and  apply  dynamic  rates  based  on  \mes  or  loca\on  policies.      PRICING  PACKAGES  You  can  combine  tariffs  into  pricing  packages  and  add  customer  or  ID-­‐tools  based  pricing  rules.  

BUSINESS  LOGIC  

BILLING  Depending  on  your  business  logic  the  client  accounts  can  be  pre-­‐paid,  post-­‐paid  or  based  on  a  pay-­‐as-­‐you-­‐go  principle.    In  addi\on  you  can  offer  coupons,  permits  and  single  \ckets.      CREDIT  CONTROL  Automa\c  rou\ne  processes  help  you  monitor  and  enhance  the  credit  behaviour  of  your  customers.  If  necessary  you  can  offer  refunds  and  issue  credit  notes/invoices  to  customers.  Automa\c  import  of  bank  statements  helps  tracking  the  account  balances.    

PAYMENT  CHANNELS  Based  on  the  business  logic  we  can  support  debit  and  credit  card  payments,  bank/wire  transfers),  Paypal  etc.  

BUSINESS  LOGIC  

SCREENSHOTS  

Various  rates  applied  to  specific  zone   Dynamic  tariffs  

USER  INTERFACES  

CUSTOMER  PORTAL  Customer  portal  gives  the  overview  of  transac\on  history,  invoices,  ID-­‐tools,  subscrip\on  packages,  account  se`ngs  etc.    MOBILE  INTERFACE  With  mobile  phone  customers  can  subscribe  to  the  service,  see  the  charging  network  map,  start  and  stop  their  parking  and  charging  sessions  and  see  the  account  balance.    

ID-­‐TAGS  We  also  support  mul\ple  ID-­‐tags  for  transac\on  ini\a\on,  e.g.  RFID-­‐cards,  NFC-­‐tags,  license  plates,  apps,  etc.  

SERVICE  DESIGN   REPORTS  You  can  tweak  and  develop  your  business  logic  with  a  number  of  different  repor\ng  tools  delivering  graphic  reports,  tables  and  CSV  export-­‐files.    API-­‐CONNECTIONS  Using  industry  standard  open  protocols  we  can  link  the  Plaborm  with  various  hardware  providers  and  3rd  party  services.    LOCALIZATION  AND  CUSTOMIZATION  NOW!  Plaborm  supports  a  number  of  languages  already.    Each  service  provider  can  have  its  own  visual  iden\ty  on  all  interfaces.    

NOW!  PLATFORM:  SUMMARY  

FUTURE-­‐PROOF  SOLUTION  

EV  ECOSYSTEM  EVOLUTION  

Add-­‐on  services  

Financial  services  

ICT  solu]on  provider  

Charging  point  owner  

Electricity  provider  

E-­‐Mobility  service  provider  

Roaming  service  provider  

Customer  

EV  OEM  Charging  network  operator  

Charging  point  OEM  

SINGLE  NETWORK  OR  ROAMING  –  ALL  INCLUDED  

•  NOW!  Plaborm  supports  mul\ple  partners  with  different  roles  

•  Customers  can  use  services  from  any  partner  

•  Built-­‐in  clearing  func\onality  •  Open  protocols  and  API  support  

for  integra\ons  

Why  choose  NOW!  EV  Charging    Plaborm  

Out-­‐of-­‐the-­‐box  solu]on    Minimal  \me-­‐to-­‐market  Cloud-­‐based  solu\on  or  hosted  by  the  client  

 Extensive  API  tested  and  working  Readily-­‐available  extensive  API  support  for  various  services  Catering  to  thousands  of  drivers  around  the  world    

WHY  NOW!  INNOVATIONS’  SOLUTION?  

Ready-­‐made    solu]on  

Sobware-­‐as-­‐a-­‐Service  We  offer  EV  charging  network  management  solu\on  on  a  Socware  as  a  Service  model.  This  allows  to:    saves  costs  of  R&D,  maintenance  and  support.  Pay  as  you  grow  This  model  reduces  ini\al  investments  to  a  bare  minimum  only  reques\ng  a  reasonable  price  to  localize  and  customize  the  service.    

WHY  NOW!  INNOVATION’S  SOLUTION?  

SaaS  model  

SUPPORTING  LARGEST  QUICK  CHARGING  NETWORKS  IN  EUROPE  

ELMO  network,  165  quick  chargers   FASTNED,  ca  200  quick  chargers  

GROWING  LIST  OF  INDUSTRY  PARTNERSHIPS  

Partnerships  with  OEMs  and  solu\on  providers  

Working  with  interoperability  plaborms  Photo  by  jonlclark,  Flickr  

Thank  you!   JARMO  TUISK  Director,  electric  mobility  solu\ons  

Mob:    +372  52  01443  Office:  +372  6  023  046  Skype:  jarmotuisk  jarmo.tuisk@nowinnova\ons.com  www.nowinnova\ons.com