NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency...

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Transcript of NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency...

Page 1: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 2: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 3: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 4: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 5: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 6: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 7: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 8: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 9: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 10: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 11: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 12: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 13: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System

Second Tier Clinic

Page 14: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 15: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 16: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 17: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 18: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 19: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 20: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 21: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 22: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 23: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System

Category Before Intervention After InterventionPatients’ Overall Experience

52% satisfi ed 74% satisfi ed

Patients’ Waiting Time

47 minutes at the 95th percentile

36 minutes at the 95th percentile

Staff’s Overall Experience

55% felt it was effective

68% felt it was effective

Page 24: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 25: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 26: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 27: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 28: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 29: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 30: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System

Specialist at the NHG Eye Institute providing consultation to a patient via tele-conference

Page 31: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 32: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 33: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 34: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 35: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 36: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 37: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 38: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 39: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 40: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 41: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 42: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 43: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 44: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 45: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 46: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 47: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 48: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 49: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 50: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 51: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 52: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 53: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 54: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 55: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 56: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 57: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 58: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 59: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 60: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System

Category Before Intervention After InterventionHbA1c levels in affected patients

36.9% had 7.0% or lower HbA1c levels

59% overall improved cases in 6 months, and 47.3% had 7.0% or lower HbA1c levels by 2008

Page 61: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System

Category Before Intervention After InterventionPatient’s Waiting Time (95th percentile)

Average 38 mins (Feb – Apr 2008)

Average 20 mins (2009) Average 13 mins (Jan – Aug 2010)

Page 62: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 63: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 64: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 65: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 66: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 67: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 68: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 69: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 70: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 71: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 72: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 73: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 74: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 75: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System

“The new year is not just a new start, it is also the beginning of a better tomorrow. A new neighbour,

a new partner and a new paradigm.” - Dr Simon Lee

Page 76: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System
Page 77: NHG AR Contents 06Dec AR_low res_internet.pdf · A good example of using LEAN to improve efficiency is the following case study at Jurong Polyclinic's laboratory. APPOintment System

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