NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ......
Transcript of NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ......
![Page 1: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/1.jpg)
![Page 2: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/2.jpg)
![Page 3: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/3.jpg)
![Page 4: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/4.jpg)
![Page 5: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/5.jpg)
![Page 6: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/6.jpg)
![Page 7: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/7.jpg)
![Page 8: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/8.jpg)
![Page 9: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/9.jpg)
![Page 10: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/10.jpg)
![Page 11: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/11.jpg)
![Page 12: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/12.jpg)
![Page 13: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/13.jpg)
Second Tier Clinic
![Page 14: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/14.jpg)
![Page 15: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/15.jpg)
![Page 16: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/16.jpg)
![Page 17: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/17.jpg)
![Page 18: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/18.jpg)
![Page 19: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/19.jpg)
![Page 20: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/20.jpg)
![Page 21: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/21.jpg)
![Page 22: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/22.jpg)
![Page 23: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/23.jpg)
Category Before Intervention After InterventionPatients’ Overall Experience
52% satisfi ed 74% satisfi ed
Patients’ Waiting Time
47 minutes at the 95th percentile
36 minutes at the 95th percentile
Staff’s Overall Experience
55% felt it was effective
68% felt it was effective
![Page 24: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/24.jpg)
![Page 25: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/25.jpg)
![Page 26: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/26.jpg)
![Page 27: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/27.jpg)
![Page 28: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/28.jpg)
![Page 29: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/29.jpg)
![Page 30: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/30.jpg)
Specialist at the NHG Eye Institute providing consultation to a patient via tele-conference
![Page 31: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/31.jpg)
![Page 32: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/32.jpg)
![Page 33: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/33.jpg)
![Page 34: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/34.jpg)
![Page 35: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/35.jpg)
![Page 36: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/36.jpg)
![Page 37: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/37.jpg)
![Page 38: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/38.jpg)
![Page 39: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/39.jpg)
![Page 40: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/40.jpg)
![Page 41: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/41.jpg)
![Page 42: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/42.jpg)
![Page 43: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/43.jpg)
![Page 44: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/44.jpg)
![Page 45: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/45.jpg)
![Page 46: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/46.jpg)
![Page 47: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/47.jpg)
![Page 48: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/48.jpg)
![Page 49: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/49.jpg)
![Page 50: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/50.jpg)
![Page 51: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/51.jpg)
![Page 52: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/52.jpg)
![Page 53: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/53.jpg)
![Page 54: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/54.jpg)
![Page 55: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/55.jpg)
![Page 56: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/56.jpg)
![Page 57: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/57.jpg)
![Page 58: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/58.jpg)
![Page 59: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/59.jpg)
![Page 60: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/60.jpg)
Category Before Intervention After InterventionHbA1c levels in affected patients
36.9% had 7.0% or lower HbA1c levels
59% overall improved cases in 6 months, and 47.3% had 7.0% or lower HbA1c levels by 2008
![Page 61: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/61.jpg)
Category Before Intervention After InterventionPatient’s Waiting Time (95th percentile)
Average 38 mins (Feb – Apr 2008)
Average 20 mins (2009) Average 13 mins (Jan – Aug 2010)
![Page 62: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/62.jpg)
![Page 63: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/63.jpg)
![Page 64: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/64.jpg)
![Page 65: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/65.jpg)
![Page 66: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/66.jpg)
![Page 67: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/67.jpg)
![Page 68: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/68.jpg)
![Page 69: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/69.jpg)
![Page 70: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/70.jpg)
![Page 71: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/71.jpg)
![Page 72: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/72.jpg)
![Page 73: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/73.jpg)
![Page 74: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/74.jpg)
![Page 75: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/75.jpg)
“The new year is not just a new start, it is also the beginning of a better tomorrow. A new neighbour,
a new partner and a new paradigm.” - Dr Simon Lee
![Page 76: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/76.jpg)
![Page 77: NHG AR Contents 06Dec - National Healthcare Group AR_low res...- Dr Simon Lee. TOMORROW National ... (Director. Operations till November 2009); Dr Hwang Chi Hong (Director, Quality](https://reader033.fdocuments.us/reader033/viewer/2022051802/5af0be467f8b9ad0618e7752/html5/thumbnails/77.jpg)