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Transcript of Newnewnew CRM
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Certified Recruitment
Manager
Courseware
for
Participants
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s
This document is confidential. It is provided to the recipient for the limited
purpose of supporting the participant for developing a better understanding of
conceptual frameworks required. Any commercial use of this document is prohibited.
Copyrights are reserved with Middle Earth Consultants.
Visit www.middleearthconsultants.com or call +914023550696/97
http://www.middleearthconsultants.com/http://www.middleearthconsultants.com/ -
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CONTENTS
Using This Guide 4
Icons 5
Workshop Requirement from Participants 6
Course Overview 7
Session---1----RECRUITMENT ANALYTICS
Session Overview 9
1. Strategic Issues in Recruitment 10
2. Recruitment Metrics 12
3. Bad Recruitment 13
4. Overview of the Hiring Process 19
5. What is Competency 20
6. Competency Iceberg Model 21
7. Competency Measurement and BARS 26
Review of Learning 28
Suggested Reading 29
Session---2----REQUIREMENT ANALYSIS
Session Overview 31
1. Fundamental Job Description 33
2. Functional Analysis 34
3. Behavioral Analysis 39
4. Threshold Trait Analysis 40
5. Definitions of Quancom 42
Review of Learning 47
Suggested Reading 48
Session---3--- SHORTLISTING & FILTERING
Session Overview 50
1. Short listing- Knowledge of Matching CVs 52
2. How to Shortlist 53
3. Filtering 57
4. Knowledge Based Filtering 58
5. Skill Based Filtering 58
6. Behavioral Filtering 61
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Review of Learning 66
Suggested Reading 67
Session---4----INTERVIWING & PROBING TECHNIQUES
Session Overview 69
1. Introduction to Interviewing 70
2. The overall Interview Process 71
3. Stages of the Interview 75
4. Quan-com Questions and Behavioral Indicators 78
5. 4 Key Interviewer Skills 89
6. Body Language 90
7. Different Types of Questioning Methods 92
8. Evaluation of the Interview Process 103
Review of Learning 108
Suggested Reading 109
About Middle Earth 110
Handouts 120
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Using this guide
This guide is for use with the Certified Recruitment Analyst Program workshop,
which is a part of the training programs conducted by MEC.
The aim of the program is to enable participants to gain the knowledge and
skills required to help organizations develop structured processes on
recruitment. The case analysis, interactions, use of best practices and tools
in recruitment will help meet critical human resource development needs in
organizations.
The courseware is fully scripted and is intended as a study material for the
participant and is intended to encourage the participant to use this as a tool kit
and practice the different cases given as exercises in the courseware. The
participants can use their understanding of the content discussed in the workshopas well as their experience to solve the cases in their own words and make the
most effective use of it. We suggest the participants to use this guide in
conjunction with the facilitators instruction, their expert comments and the
relevant experiences shared by the participants themselves.
Text Styles: The text is presented in the following style: the topics covered in
the workshop. Case studies, exercises and case vignettes that will provide better
understanding of the topic discussed. The topics covered are in bold and the
exercises are in separate sheets, and the end of the courseware has the slides
displayed in the workshop. The special points are given in boxes with the specificicons.
Icons: The icons guide the participants on the topic discussed and indicate
instructions.
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ICONS Purpose of ICONS
Quotations
Review of learning
Best practices in the specific field
Key diagrams and flow charts
Exercise
Suggested reading
Objectives and overview
Case let and case study
Key definition
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Workshop requirements from the participants
Being present during the programs
Punctuality: being present for the program well in time, joining back after
breaks
Open mindedness in accepting others view point, experiences and practices
Sharing your view when asked for
Working in teams
Keeping the cell phones in silent mode
Not going out of the program hall to attend phone calls while the program is
in progress
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By the end of this program the participants would be able to:
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Appreciate the importance of recruitment and calculate costs
associated with bad recruitment.
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Session 1
Planning
Coursewarefor
Participants
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By the end of this session the participants would be able to:
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Planning
Talent Acquisition
Man Power Planning
Labor Arbitrage
Buy vs Rent vs Build
Employment Branding & Pull
EVP & Stay Intention
Corporate Objectives HCRI(Human Capital Readiness Index)
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Talent Acquisition
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Man Power Planning
Intro-few lines
Diagram
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Buy vs Rent vs Build
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Employment Branding & Pull
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EVP & Stay Intention
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Corporate Objectives -HCRI
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Session 2
Legal Issues
Coursewarefor
Participants
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By the end of this session the participants would be able to:
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Legal Issues
Taxation
Cost reduction laws
Employment Promotion Programmes
Apprentice Act
Compliance related laws
Minimum Wages Act
Recruitment in terms of Equal Employment Opportunities
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Cost reduction related laws
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