NAME OF COMPANY

TITLE OF WORKSHOP

Monday 10th December 2016

LGNSW – HR Group Meeting

“How can HR have a positive

impact on workplace conflict?”

12 December 2018

How can HR have a

positive impact on workplace

conflict?

• How we see workplace conflict

• How we respond to workplace conflict

• How we understand our role in workplace conflict

• What we do in workplace conflict

• Prioritising relationships

How we see workplace conflict

The legal and regulatory lens

Organisation objectives and priorities

Human needs

Anti-bullying jurisdiction

In 2017–18

• 721 applications for an order to stop bullying were lodged

• 700 applications were finalised, of which 8 per cent (53) were resolved by the Commission issuing a decision or order

“The Commission focuses on resolving the matter and enabling mutually safe and productive working relationships to resume. The majority of matters are resolved without the need to make an order. Matters can be resolved in various ways, including through the employer’s recognition of, and response to, a workplace complaint and the agreed implementation of workplace solutions such as providing training or adjusting lines of reporting.”

Information from Fair Work Commission Annual Report 2017-18

4

CDR’s Triangle of Satisfaction

Substantive

The Triangle

of

Satisfaction

5

How we respond to workplace conflict

Exploring options for a solution that aims to restore constructive

working relationships

Responds to human needs, requirement for

compliance and organisation objectives

The role of HR in workplace conflict…

What we do in workplace conflict

Listening is vital for good conflict resolution…but who is listening?

When are you a good listener?

What gets in the way of you being a good listener?

Prioritising relationships• Countless studies have found that social

relationships are the best guarantee of heightened well-being and lowered stress…

Shawn Achor, “The Happiness Advantage” (2011)

• “The break-up of a relationship is felt in much the same way as a broken limb”

Matthew Lieberman “Social – Why our brains are wired to connect” (2015)

• “Happy people are better workers. Those who are engaged with their jobs and colleagues work harder—and smarter.”

Annie McKee “Being Happy at work matters” (2014)