NAME OF COMPANY
TITLE OF WORKSHOP
Monday 10th December 2016
LGNSW – HR Group Meeting
“How can HR have a positive
impact on workplace conflict?”
12 December 2018
How can HR have a
positive impact on workplace
conflict?
• How we see workplace conflict
• How we respond to workplace conflict
• How we understand our role in workplace conflict
• What we do in workplace conflict
• Prioritising relationships
How we see workplace conflict
The legal and regulatory lens
Organisation objectives and priorities
Human needs
Anti-bullying jurisdiction
In 2017–18
• 721 applications for an order to stop bullying were lodged
• 700 applications were finalised, of which 8 per cent (53) were resolved by the Commission issuing a decision or order
“The Commission focuses on resolving the matter and enabling mutually safe and productive working relationships to resume. The majority of matters are resolved without the need to make an order. Matters can be resolved in various ways, including through the employer’s recognition of, and response to, a workplace complaint and the agreed implementation of workplace solutions such as providing training or adjusting lines of reporting.”
Information from Fair Work Commission Annual Report 2017-18
4
CDR’s Triangle of Satisfaction
Substantive
The Triangle
of
Satisfaction
5
How we respond to workplace conflict
Exploring options for a solution that aims to restore constructive
working relationships
Responds to human needs, requirement for
compliance and organisation objectives
The role of HR in workplace conflict…
What we do in workplace conflict
Listening is vital for good conflict resolution…but who is listening?
When are you a good listener?
What gets in the way of you being a good listener?
Prioritising relationships• Countless studies have found that social
relationships are the best guarantee of heightened well-being and lowered stress…
Shawn Achor, “The Happiness Advantage” (2011)
• “The break-up of a relationship is felt in much the same way as a broken limb”
Matthew Lieberman “Social – Why our brains are wired to connect” (2015)
• “Happy people are better workers. Those who are engaged with their jobs and colleagues work harder—and smarter.”
Annie McKee “Being Happy at work matters” (2014)
Top Related