Moving Forward Moving Forward The challenge of system wide The challenge of system wide improvement and the role of ICTimprovement and the role of ICT

Moving Forward Moving Forward The challenge of system wide The challenge of system wide improvement and the role of ICTimprovement and the role of ICT

Jeff RosewarneJeff RosewarneDeputy SecretaryDeputy SecretaryResources Management & StrategyResources Management & StrategyDept. of Education and Training, VictoriaDept. of Education and Training, Victoria

Topics coveredTopics covered

DE&T and ICT investmentDE&T and ICT investment

Policy contextPolicy context

Managing the ICT investment – ICT Managing the ICT investment – ICT Strategic PlanStrategic Plan

Implementing the PlanImplementing the Plan

Progress through partnershipsProgress through partnerships

A major enterprise A major enterprise The Department of Education and Training:The Department of Education and Training:

70,000 staff - teaching and administration70,000 staff - teaching and administration1700 branch offices – schools, institutes & 1700 branch offices – schools, institutes & offices officesMore than a million clients - studentsMore than a million clients - studentsAnnual turnover of $6.5B Annual turnover of $6.5B Funded by the Government to provide Funded by the Government to provide outputs in three major areas:outputs in three major areas:

school education servicesschool education servicestraining and tertiary education servicestraining and tertiary education servicespolicy, strategy and information servicespolicy, strategy and information services

DE&T’s ICT investmentDE&T’s ICT investment

Largest IT operation in Australia (MIS Largest IT operation in Australia (MIS Magazine 2004) - 192,000 networked PCsMagazine 2004) - 192,000 networked PCs

Wide area network linking all schools - Wide area network linking all schools - access to learning materials & centrally access to learning materials & centrally deployed business systemsdeployed business systems

Invested around $1B over past decade Invested around $1B over past decade and currently spend more than $125M and currently spend more than $125M annuallyannually

Policy context Policy context

Growing Victoria TogetherGrowing Victoria TogetherParticipation and outcomesParticipation and outcomes

Lifelong learningLifelong learning

Citizen at the Centre (eGovernment, Citizen at the Centre (eGovernment, Joined up Government)Joined up Government)

Improved Government servicesImproved Government services

InnovationInnovation

Reform of GovernmentReform of Government

Policy contextPolicy context

Blueprint for Government Schools – Blueprint for Government Schools – Education and Training response to the Education and Training response to the Government’s policy agendaGovernment’s policy agenda

Improving student learningImproving student learning

Improved resourcing modelImproved resourcing model

Building leadership capacityBuilding leadership capacity

Performance and development culturePerformance and development culture

Teacher professional developmentTeacher professional development

School improvementSchool improvementhttp://www.sofweb.vic.edu.au/blueprint/default.asphttp://www.sofweb.vic.edu.au/blueprint/default.asp

Investment in ICT Investment in ICT

19901990 19951995 20002000 20052005 20102010

PioneeringPioneering•Exemplary use Exemplary use in isolated in isolated classroomsclassrooms

•Navigator Navigator schools schools establishedestablished

•First First education education websiteswebsites

•Dial-up Dial-up InternetInternet

Roll OutRoll Out•1:5 ratio1:5 ratio•Microsoft Microsoft licensinglicensing

•VicOne networkVicOne network•Large scale PDLarge scale PD

•Email replaces Email replaces postpost

•Corporate apps Corporate apps onlineonline

ConsolidationConsolidation•WirelessWireless•R&DR&D

•Mainstream Mainstream ICT in learning ICT in learning and adminand admin

•ICT linked to ICT linked to school school improvementimprovement

•Manage ICT Manage ICT costscosts

Ch

ang

e an

d b

enef

its

Ch

ang

e an

d b

enef

its

Impact on learningImpact on learning

Most classrooms have student workstations Most classrooms have student workstations connected to a school intranet and the Internetconnected to a school intranet and the InternetStudents take more responsibility for learningStudents take more responsibility for learningTeachers have notebook computersTeachers have notebook computersWireless networks in all government schools - Wireless networks in all government schools - mobile computing as a standard component of mobile computing as a standard component of the learning environmentthe learning environmentICT literacy the subject of national testing from ICT literacy the subject of national testing from 20052005

Impact on learningImpact on learning

The artifacts of The artifacts of learning have learning have changed – from changed – from paper to digitalpaper to digitalThe methods of The methods of communication communication between learners between learners and teachers have and teachers have changed – digital changed – digital portfoliosportfoliosStudents are more Students are more in control of their in control of their own learning than own learning than ever beforeever before

Work SampleWork Sample

Learning ObjectLearning Object

Digital PortfolioDigital Portfolio

Impact on learningImpact on learning

The artifacts of The artifacts of learning have learning have changed – from changed – from paper to digitalpaper to digitalThe methods of The methods of communication communication between learners between learners and teachers have and teachers have changed – digital changed – digital portfoliosportfoliosStudents are more Students are more in control of their in control of their own learning than own learning than ever beforeever before

Where to next with ICT?Where to next with ICT?

Use of ICT will be embedded – curriculum Use of ICT will be embedded – curriculum delivery, assessment, reporting, delivery, assessment, reporting, management – to meet expectations of a management – to meet expectations of a 2121stst century education century educationDrive transformation for improvement in Drive transformation for improvement in learner outcomes and school learner outcomes and school effectiveness effectiveness Decision making based on accurate dataDecision making based on accurate dataKnowledge sharing – school level, system Knowledge sharing – school level, system wide, nationally and internationallywide, nationally and internationallyImproved accountability and productivityImproved accountability and productivity

Questions… Questions… How do we realise these benefits? How do we realise these benefits?

How do we manage ICT effectively in one How do we manage ICT effectively in one of the country’s largest enterprises?of the country’s largest enterprises?

How do we unify potentially divergent How do we unify potentially divergent internal approaches to the use of ICT?internal approaches to the use of ICT?

How do we align effectively with whole of How do we align effectively with whole of state Government ICT agendas?state Government ICT agendas?

How can we collaborate with industry in How can we collaborate with industry in meeting these challenges?meeting these challenges?

ICT Strategic Plan ICT Strategic Plan

Incorporating:Incorporating:

ICT Strategic Plan 2003-08ICT Strategic Plan 2003-08

Enterprise ArchitectureEnterprise Architecture

Data and Applications AuditData and Applications Audit

Risk assessmentRisk assessment

Business Continuity PlanningBusiness Continuity Planning

Disaster Recovery StrategyDisaster Recovery Strategy

IT DivisionIT Division

Approximately 200 staff in the DivisionApproximately 200 staff in the Division

Responsible for:Responsible for:Plan Plan - procurement, planning, pilot projects- procurement, planning, pilot projects

Build Build - application development, systems analysis, - application development, systems analysis, CASES/C21CASES/C21

Run Run – communications, network infrastructure, – communications, network infrastructure, securitysecurity

Support - Support - implementation, training, service desk, implementation, training, service desk, specialist technicians in schoolsspecialist technicians in schools

Evaluate and improveEvaluate and improve

Context for PlanningContext for Planning

Focus: Business area planning, acquisition and deployment of ICT solutions within standards & governance frameworks

Owner: Business Areas

Focus: Integration, standards definition, economies of scale, synergy, research, governance, infrastructure

Owner: DE&T Executive

Fu

nd

ing

DE&T Business Plan DE&T Business Plan

DE&T ICT StrategyDE&T ICT Strategy

OSEOSEICTICT

PlansPlans

OTTEOTTEICTICT

PlansPlans

VCAAVCAAICTICT

PlansPlans

Shared DE&T Infrastructure

Learners, teachers, Learners, teachers, Administrators, Community Administrators, Community

Govt ICT StrategyGovt ICT Strategy

Context for PlanningContext for Planning

Capability Focus

Business Focus

ICT StrategiesICT Strategies

Leverage ICT to maximise improving Teaching and Learning outcomes

Enhance or replace under-performing application systems

Improve the Department’s ability to harness its information & knowledge resources

Fostering of innovative, high quality products and services

Responsiveness to stakeholder views, requirements and contributions

Interventions to improve learning outcomes & devolved operations

Effective resource management

Facilitation of access

Strategic Drivers

Implement enhanced ICT governance processes

Increase the Department’s ICT capability and ICT operational effectiveness

What will be different?What will be different?Present Future

No overall ICT plan or roadmap Business & ICT strategic roadmap

ITD not involved in business planning

ITD and business partner on plans

Investment on basis of belief Department-wide value management process

“My” information “DE&T’s” information

Lack of consistent systems design and technical standards

Adherence to clearly stated and mandated standards

Project teams do things their way Standard approach to project management and SDLC

Business exposed to risk from loss of ICT

Tested Business Continuity and Disaster Recovery Plans

Data centre vulnerable More robust data centre

DE&T centric planning Positioned for WoVG and National agendas

Strategy: Strategy: Enhanced ICT Enhanced ICT Governance processesGovernance processes

tools & processes to manage the tools & processes to manage the investment portfolio to investment portfolio to maximise valuemaximise value

capacity to capacity to engage effectivelyengage effectively with Whole with Whole of Victorian Government (WoVG) of Victorian Government (WoVG) opportunities, where appropriateopportunities, where appropriate

a a strategic partnershipstrategic partnership between ITD and between ITD and the Business that promotes ICT as an the Business that promotes ICT as an enabler of business priorities and plansenabler of business priorities and plans

better better investmentinvestment decisions decisions

Progress: GovernanceProgress: Governance

Progress:Progress:

180 Day Plans – consultation between 180 Day Plans – consultation between ITD and business units to set 180 day ITD and business units to set 180 day prioritiespriorities

Department level prioritisation by DE&T Department level prioritisation by DE&T Executive – the “top 13”Executive – the “top 13”

Periodic updatesPeriodic updates

New ICT governance and ITD interaction New ICT governance and ITD interaction modelmodel

Appointment of Education CIOAppointment of Education CIO

Prioritisation – Business UnitsPrioritisation – Business UnitsOLTOLT ORMSORMS OSEOSE OSROSR OTTEOTTE VCAAVCAA OCIOOCIO

Wireless

Bandwidth Upgrade

New HRMS System

SAMS replacement

Local Admin. Bureaus

E-Recruitment

Online Pay Advices

ARIBA Enhancements

Fleet Management

APS Development2

Web Development4

Pre-Enrolment Data Collection

3

Infrastructure Support

1Basic IT support1

Departmental Web Strategy

2

Knowledge Bank3

WebCMS Pilot6

Leading Schools Online Tool

7

Minister’s ICT Statement

1

Leading Schools Phase I

2

Leading Schools Phases II & III

4

Blueprint Website5

3

4

6

5

2

9

8

7

1 TPAMS1

Rosetta2

System Security

STAR Enhancement

Higher Ed. Redevelopment

TYMS/DELTA Phase II Rollout

3

4

2

5

1Web

Redevelopment

GMS Redevelopment6

S@C2

STRS database5

Statistics Online Opinion Survey

9

School Census ECCS

6

Student transport database12

Critical Incident reporting4

LTE enhancement10

CAPRIS link to ORACLE7

Relocatable Classrooms

Tender11

ESM database review3

Cases 21 Finance1

Disability Database8

Data Centre Consolidation

3

App. Hosting Consolidation

4

Enterprise Content Mgt.

5

Website Mgt. Framework

6

Vic. Business Masterkey

7

HRMS8

Grants Management

9

Other IT priorities:

• INFRA Upgrade

• PC Purchasing support

• OCIO “Overflow”

OLTOLT ORMSORMS OSEOSE OSROSR OTTEOTTE VCAAVCAA OCIOOCIO

APS Development2

Pre-Enrolment Data Collection

3

Infrastructure Support

1Basic IT support1

Knowledge Bank3

Leading Schools Online Tool

7

Minister’s ICT Statement

1

Leading Schools Phase I

2

Leading Schools Phases II & III

4

Blueprint Website5

Wireless3

New HRMS System

4

Local Admin. Bureaus6

SAMS replacement5

E-Recruitment2

Online Pay Advices9

ARIBA Enhancements8

Fleet Management7

Bandwidth Upgrade1 TPAMS1

Rosetta2

System Security3

Higher Ed. Redevelopment

4

STAR Enhancement

2

TYMS/DELTA Phase II Rollout5

Web Development4

Departmental Web Strategy

2

WebCMS Pilot6

1Web

Redevelopment

GMS Redevelopment6

S@C2

STRS database5

Statistics Online Opinion Survey

9

School Census ECCS

6

Student transport database12

LTE enhancement10

CAPRIS link to ORACLE7

Relocatable Classrooms

Tender11

Critical Incident reporting4

ESM database review3

Cases 21 Finance1

Disability Database8

Data Centre Consolidation

3

App. Hosting Consolidation

4

Enterprise Content Mgt.

5

Website Mgt. Framework

6

Vic. Business Masterkey

7

HRMS8

Grants Management

9

Other IT priorities:

• INFRA Upgrade

• PC Purchasing support

• OCIO “Overflow”

Prioritisation – ExecutivePrioritisation – Executive

Managing IT ProjectsManaging IT Projects

New model for governing and managing New model for governing and managing IT projects based on Prince2 and ITILIT projects based on Prince2 and ITIL

Effectively harnesses internal resourcesEffectively harnesses internal resources

Effectively engage external resourcesEffectively engage external resources

Stage gate sign-off by IT Division and CIOStage gate sign-off by IT Division and CIO

Account management between IT division Account management between IT division and business unitsand business units

ITD interaction model ITD interaction model

ProductionProduction BuildBuild

FeasibilityFeasibility InitiationInitiation DesignDesign

GateGate GateGate GateGate

GateGateGateGate

Education CIO (ECIO)Education CIO (ECIO)Oversee the planning and management of Oversee the planning and management of information resourcesinformation resources

Manage ICT investmentManage ICT investment

Identify innovative solutions that lead to Identify innovative solutions that lead to transformation of service deliverytransformation of service delivery

Coordinate the architecture, planning and Coordinate the architecture, planning and standardisation of corporate ICT standardisation of corporate ICT infrastructureinfrastructure

Provide leadership in the management Provide leadership in the management and development of people involved in and development of people involved in ICT service delivery.ICT service delivery.

Portfolio governancePortfolio governance

Strategy: Improve ICT capabilityStrategy: Improve ICT capability improved ICT knowledge and capability improved ICT knowledge and capability across the Departmentacross the Department

a clear and consistent service delivery a clear and consistent service delivery model for ICT services across the model for ICT services across the DepartmentDepartment

lower risk of business impact from ICT lower risk of business impact from ICT failurefailure

more robust data centre facilities, andmore robust data centre facilities, and

reduced cost and improved reliability in reduced cost and improved reliability in the technology infrastructure.the technology infrastructure.

Progress: ICT Capability Progress: ICT Capability

Boosting key ICT skillsBoosting key ICT skills

Project Management introduced – Prince2Project Management introduced – Prince2

Change management board reviewed Change management board reviewed

Account Managers – ITD to Business Account Managers – ITD to Business Units to share information across DE&TUnits to share information across DE&T

Consolidation of data and systems for new Consolidation of data and systems for new applications guided by enterprise applications guided by enterprise architecturearchitecture

Strategy: Leverage ICT to Strategy: Leverage ICT to maximise Teaching & Learning maximise Teaching & Learning outcomesoutcomes

vision of the future role of ICT in education and vision of the future role of ICT in education and trainingtraining

an enriched learning environment leading to an enriched learning environment leading to improved student outcomes and participationimproved student outcomes and participation

sustained and refreshed infrastructuresustained and refreshed infrastructure

professional development for teachersprofessional development for teachers

integrated planning, delivery & assessment tools integrated planning, delivery & assessment tools

global collaboration & interaction among global collaboration & interaction among learners, educators & content providerslearners, educators & content providers

Progress: Learning and TeachingProgress: Learning and Teaching

Students at the Centre/UltranetStudents at the Centre/Ultranet

Leading Schools FundLeading Schools Fund

Knowledge BankKnowledge Bank

Wireless Networks in SchoolsWireless Networks in Schools

Bandwidth in schools improvement planBandwidth in schools improvement plan

Notebooks for teachers and principalsNotebooks for teachers and principals

Physical Constraints

number of students

bell times

student absence

limited access

constrained participation

Extending the Classroom

Virtual Flexibility

always available

inclusive of parents

open to other teachers

accessible to student managers

Students at the Centre/UltranetStudents at the Centre/Ultranet

content management

reporting

lesson planning

timetabling

student management

communication

booking

daily organisation

list management

professional development

content management

reporting

lesson planning

timetabling

student management

communication

booking

daily organisation

list management

professional development

synergy

Teaching &

Learning

AdministrativeEfficiency`

Progress: Learning and TeachingProgress: Learning and Teaching

Students at the Centre/UltranetStudents at the Centre/Ultranet

Leading Schools FundLeading Schools Fund

Knowledge BankKnowledge Bank

Wireless Networks in SchoolsWireless Networks in Schools

Bandwidth in schools improvement planBandwidth in schools improvement plan

Strategy: Improved ability to harness Strategy: Improved ability to harness

information and knowledge resourcesinformation and knowledge resources

higher quality, more accessible higher quality, more accessible information, including:information, including:

management informationmanagement information

teaching materialsteaching materials

public informationpublic information

proof that the improvement agenda is proof that the improvement agenda is working working

Progress: harnessing information Progress: harnessing information resourcesresources

Knowledge BankKnowledge Bank

Implementing WebCMSImplementing WebCMS

Planning EDMSPlanning EDMS

Website Management Taskforce Website Management Taskforce establishedestablished

Curriculum Authority data system Curriculum Authority data system redevelopmentredevelopment

Students at the CentreStudents at the Centre

Strategy: Enhance or replace Strategy: Enhance or replace under-performing systemsunder-performing systems

applications that better meet the needs of applications that better meet the needs of the Businessthe Business

extended life span of applicationsextended life span of applications

greater reuse, flexibility and greater reuse, flexibility and responsivenessresponsiveness

increased efficiency for staff and increased efficiency for staff and stakeholdersstakeholders

Progress: Enhance/replace Progress: Enhance/replace under-performing systemsunder-performing systems

Business value vs technical value of Business value vs technical value of existing legacy applicationsexisting legacy applications

A business case to be completed for each A business case to be completed for each systemsystem

HRMS Upgrade, Ariba UpgradeHRMS Upgrade, Ariba Upgrade

Meeting the ChallengeMeeting the Challenge

Technology has delivered and promises to Technology has delivered and promises to deliver further benefitsdeliver further benefits

Is central to the planning and delivery of Is central to the planning and delivery of education and training services in the 21education and training services in the 21stst CenturyCentury

Benefits to date mainly in enhanced Benefits to date mainly in enhanced services, not efficienciesservices, not efficiencies

Need to contain manage costs and Need to contain manage costs and benefitsbenefits

People and PartnersPeople and Partners

Collaboration within DE&T, across Collaboration within DE&T, across Government and nationallyGovernment and nationally

Collaboration with industryCollaboration with industry

Communication – strategy, standards and Communication – strategy, standards and flexibilityflexibility

Industry Partnerships - deliver value in Industry Partnerships - deliver value in both directionsboth directions

Sustainable, value laden model for ICT in Sustainable, value laden model for ICT in education and trainingeducation and training

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