Mohamed Rifaat CV
2
CV Name: Mohamed Rifaat Hafez Mustafa Date and Birth: 6/7/1988 Address: Egypt, Mansoura Mobile: +201006803176 Email: [email protected] Marital Status: single Military status: Exemption ……………………………………………………………………………………………………………………………… Education College: MET Academy Department: Computer Science Grade: Very Good Graduation year: 2009/2010 Graduation project: Electronic Commerce Project grade: Excellent ……………………………………………………………………………………………………………………………… Training courses MCSE Communication MCSA Office365 CCNA CCNP Configuring Microsoft Exchange Server 2013 ICDL ……………………………………………………………………………………………………………………………… Certificate Validation ID Cisco ID: 403374168723FTDH Microsoft ID: 960384 – Access Code: 00000000 ……………………………………………………………………………………………………………………………… Experience From 9/2014 till present as Microsoft Infrastructure Engineer in Egypt Network Company Job Responsibilities -Managing Lync Audio/Video complex integration with legacy PBXs, sip gateway etc. -Managing Lync Multi-tenancy (Lync Hosting Pack -LHP). -Configuring response groups, auto attendance. -Deploying, configuring Polycom, Snom, and Plantronics. -Support Lync End Users and increase user adoptions. -Development of technical standards and solutions. Develop and maintain system documentation. -Identify areas that can be automated (monitoring, failures and identify recovery from failures) to allow lights-out operation. -Security reviews of server logs for potential issues and breaches and recommendations to address any gaps. System hardening to reduce exposures to known errors, legacy applications
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Transcript of Mohamed Rifaat CV
CV
Name: Mohamed Rifaat Hafez Mustafa
Date and Birth: 6/7/1988
Address: Egypt, Mansoura
Mobile: +201006803176
Email: [email protected]
Marital Status: single
Military status: Exemption
………………………………………………………………………………………………………………………………
Education
College: MET Academy
Department: Computer Science
Grade: Very Good
Graduation year: 2009/2010
Graduation project: Electronic Commerce
Project grade: Excellent
………………………………………………………………………………………………………………………………
Training courses
MCSE Communication
MCSA Office365 CCNA
CCNP
Configuring Microsoft Exchange Server 2013
ICDL
………………………………………………………………………………………………………………………………
Certificate Validation ID
Cisco ID: 403374168723FTDH
Microsoft ID: 960384 – Access Code: 00000000
………………………………………………………………………………………………………………………………
Experience
From 9/2014 till present as Microsoft Infrastructure Engineer in Egypt Network Company
Job Responsibilities
-Managing Lync Audio/Video complex integration with legacy PBXs, sip gateway etc.
-Managing Lync Multi-tenancy (Lync Hosting Pack -LHP).
-Configuring response groups, auto attendance.
-Deploying, configuring Polycom, Snom, and Plantronics.
-Support Lync End Users and increase user adoptions.
-Development of technical standards and solutions. Develop and maintain system
documentation.
-Identify areas that can be automated (monitoring, failures and identify recovery from failures)
to allow lights-out operation.
-Security reviews of server logs for potential issues and breaches and recommendations to
address any gaps. System hardening to reduce exposures to known errors, legacy applications
and protocols.
-Keep skills up to date and abreast of new products and technologies in the areas of
Windows systems, especially Communication, Messaging & Collaboration, Infrastructure & Directory
Services
-Install and maintain support and diagnostic software tools for key systems including
Communication, Messaging, Active Directory & Infrastructure Services and Clustering.
-Monitor and provide pro-active maintenance of overall system performance by way of
capacity and availability management, including management reports with monthly and
quarterly performance statistics
-Understand and follow the Incident and Change Management Processes implemented.
-Prioritizing and managing several open cases at one time based on agreed SLA.
-Ensure that all incidents are solved within the agreed SLA
-Update the technical documentation and the team knowledge base.
-Responds quickly and effectively to meet customers’ needs
-Treats customers with courtesy, respect, and concern
-Performing all possible technical troubleshooting steps to solve the problems and service requests.
From 11/2013 till 8/2014 as QC Infrastructure Engineer in Vytru Company
Job Responsibilities
-Test scenarios that needs infrastructure understanding in Contacts Manager for Lync software.
-Test scenarios that needs infrastructure understanding in Vytru RVC system.
-Build and maintain testing lab for QC team. Testing lab consists of DC, Lync, Exchange, and SharePoint.
From 11/2011 till 5/2012 as trainee in Fujitsu Technology Solutions Company
………………………………………………………………………………………………………………………………
Tasks (EgyptNetowrk)
-Upgrading voice policies to meet new company policy.
-Upgrading schema of called numbers to make it simpler and to allow calling all landlines and mobile
numbers in different branches with no conflict by configuring Lync Servers and PSTN gateways in different
branches.
-Integrating Lync Server with Skype Connect though a third party application.
-Update Lync server to latest updates and before that make sure that it won’t make any issues.
-Upgrade Certification Authority from Windows Server 2003 to Windows Server 2013.
-Work with real Cisco devices like ASA 5510 and Switch 6500 and Switch 3550 Router 888
-Provide customers with support via telephone, e-mail, and IM. All conversations are English.
………………………………………………………………………………………………………………………………
Skills
Interactive and fast enough to learn new technologies and sciences.
Able to work in group, under pressure, teaching others, helpful, creative, social and calm
Ability to meet deadlines and successfully maintaining the quality of work.
High Communications Skills.
