Modernize Communications AVST Unifying Communications Hardy Myers, President & CEO, AVST.

Modernize Communications

AVST Unifying Communications

Hardy Myers, President & CEO, AVST

AVST Company Overview

• Continuously developing software-based PBX-independent Unified Communications (UC) solutions for three decades

• Significant traction across all market segments due to alignment of AVST’s UC platform architecture, strength of applications and extensive interoperability with customer requirements

• 100% channel and OEM centric business although evolving support model to meet customer requirements

• Aggressive acquisition and partnering strategy to further accelerate innovation and growth

3 Strategic Acquisitions in Past Year• Active Voice from NEC

• Hospitality Solution and LinuxUC Platform for SMB Market

• VMI• Public Cloud UC Solution

• Beacon Solutions• Business Process Applications

Multiple OEM’s with StrongGlobal UC Presence

Doubled Engineering Organization

AVST 2.0

State of the IT Market• Significant focus on optimizing

premise-based infrastructurethrough virtualization,centralization and disasterrecovery/business continuityinitiatives

• Grappling with the“consumerization” of IT –proliferation of mobile devices,iPads and their ease of use

• Social networking – The gateway to the Millennials?

• Cloud everywhere – Compute as a utility could transform IT

State of the Unified Communications Market

• UC definition has been muddled and hence UC = UCC (+ Collaboration)

• SIP trunking is not UC

• Challenge is to cost effectively improve productivity of individuals, workgroups and institutions by leveraging existing infrastructure and integrating new capabilities

• Multiple and rapidly evolving delivery models for UC deployment (premise, cloud and hybrid)

• Interoperability is the new black

UC

Essence of UC

• Improve productivity of individual, work groups and enterprise

• Communications integrated with information to optimize business processes

• Institutional databases

• Geo-centric (location-based)

• Status and availability (presence)

• Need flexible solutions to meet evolving enterprise UC requirements

Driver #1 - InteroperabilityIT

TRE

ND

AVST

• Migrate from Legacy TDM Call Processing and Voicemail to Next GenerationIP-enabled UC Applications

• Industry Leading Interoperability toProtect and Extend IT Investments

• All Major Legacy BrandsEnd of Support by Summer 2011

Interoperability

Driver #2 - Cloud

Cloud

• 76% of CIO’s Anticipate a Centralized Infrastructureby 2013

• 2011 CIO Priorities: Virtualization, Cloud, and MobilityIT T

REN

DAV

ST

Flexible Deployment:• Centralization • Private Cloud with Business Continuity• Virtualization• Public Cloud

Interoperability

Driver #3 - Business Processes

Business Processes

Source: March 2011 InformationWeek Analytics

• 48% of CIO’s will Make Business ProcessesMore Efficient in 2011

IT T

REN

DAV

ST

• Enabling Communications Integrated withInformation to Optimize Business Processes

• 20 Years Providing CEBP Applications

Interoperability

Cloud

Mobility

Business Processes

• Rapid Expansion of Workforce with Smartphones and Tablets Expected to Drive Demand for Enterprise Class Intelligent Mobile Solutions

• 32% of US Employees are Mobile WorkersIT T

REN

DAV

ST

• Intelligent Mobile Feature Set to Enhance Operational Effectiveness

• Leading Unified Messaging, Personal Assistant, and Speech Applications

• 15 Years Mobility Innovation

Driver #4 - Mobility

Source: Yankee Group

Interoperability

Cloud

Driver #5 - Presence

Presence

Mobility

Cloud

Business Processes

Interoperability

• Federated Presence toFoster Collaboration andReal-Time Communications

IT T

REN

DAV

ST • Introduced Availabilityfor Presence-EnabledCall Processing

Interoperability

Migration of Your Voice Infrastructure and Legacy Applications

Cloud

Flexible Deployment Options from Private Cloud to Public Cloud

Extensibility

Business Processes Improvements

Mobility

Intelligent Mobile Feature Set to Your Faculty and Students

Critical Components of Future UC Solutions

Interoperability

Unsurpassed Interoperability

Telephony

Telephony E-mail PresenceBusiness

Applications

Interoperability

400+ IntegrationsTDM ● IP ● Centrex

Telephony


Applications

Interoperability - Telephony

Today…

MicrosoftOCS/Lync

MicrosoftOCS/Lync INTELLIGENT GATEWAY+

IM Presence

Voice

PresenceIM Voice

Intelligent Gateway

SIP

CallXpress is an Intelligent Gateway connectingMicrosoft OCS/Lync to the PBX

• Routes incoming calls to user’s OCS client• Allows outbound calls from OCS to the PSTN• Utilizes Presence and IM capabilities in OCS• No additional client software required

INTELLIGENT GATEWAY

Microsoft OCS/Lync

PBXPSTN

Public SwitchedTelephone Network

Intelligent Gateway

Unified MessagingSupports Premise to Cloud E-mail Systems

Telephony E-mail Presence BusinessApplications

Interoperability – E-mail

Federated Presence


Interoperability – Presence Engines

PresenceState

• Online/Offline• Calendar• Location• Motion• Rules• Schedules

Integration of Presence Information• Call Processing• Announce Presence• Greetings• Notification

ApplicationsCustomVertical Applications

AVSTApplication Suite


Interoperability Applications

CallXpress

CommunicateIn

Real Time

IM Groupware Phone

Presence Engine

Call Processing

Announce Presence

Greetings

Notification

Federated Presence

Available in future release.

Centralization

UC Mixed Environment

Centralized Applications

Branch Campus #3 Becomes IsolatedCallXpress still continues to Process Calls

Survivability and Disaster Recovery

Call ServerVirtualized

Virtualization

Cloud

• Businesses are moving their most important and innovative work to the cloud

• Profoundly changing how companies buy technology

• Understand the risks – Not just security

• Consider long term recurring costs versus typical CPE acquisition model – just a change in the consumption model

• Phone

• Email

• Collaboration

• IM

• Presence

• UM / Voice Apps

• Business Apps

CPE HYBRID CLOUD

Computing ResourcesProcessing, storage, applications and services

UC Applications

UC Deployment Models

CPE

• Single Company

• Single orMulti Location

Private Cloud

• Single Company

• Multi Location

• Data Centers

Public Cloud

• Multi Company

• Multi Tenant

Repartee / CallXpress CallXpress UCN250

AVST Deployment Models

Centralized Features

• Multiple Integrations• User Time Zones• Supports Different

Dialing Plans

• Survivable Call Servers• Disaster Recovery• Scalability to 384 Ports

• Multilingual• Legacy TUI Emulations

Hundreds of Deployments

Today

Private Cloud

Mobility

IN THE OFFICE MOBILE

SINGLE NUMBER REACH

Single Number Reach

“I am in a meeting right now and willcall you backin 30 minutes.”

AcknowledgesCall

Interactive Call Screening

IdentifiesCallers

Office

MobileOn mobile phone…

…transfers callto desk phone

Fixed Mobile Convergence

Unified Messaging

OnPremise

Cloud

Microsoft Office 365 available in future release.

Transcription

PhoneTag converts voicemail-to-text

CallXpress orRepartee LX

forwards to PhoneTag

Ditech delivers ane-mail message with a

text transcriptof the voicemail

Voicemail Messageon CallXpress or

Repartee LX

Hi Mike, I think you’re in a meeting but I need to talk to you soon. Our meeting has

been moved up to 2:00 PM. Give me a call

if you can make it.

Unified Messaging (Voicemail-to-Text)

CallXpressRepartee LX

Hands-free Speech Access

Powerful UC Applications Designedto Support Mobile Environments

iPhone BlackBerry Android

Mobile UC Applications

Extensibility (CEBP)

Source: Gartner

The Value of Information

“Information will be the oil of the21st century!”

Improve Business Processes

Telephony


Applications

Interoperability – Business Applications

CallXpress

Automate Information Flow toStudents, Parents and Faculty

Outbound Notification Services • School Cancellations• Schedule Changes • Events

Custom Communications Solutions• Course Registration • Pay by Phone - Student Tuition or

School Events• Substitute Teacher Scheduling

• Audio/Fax information Libraries • Transcript Services • Homework Information • Menu Information

Automated Business Processes (CEBP)

Questions & Answers

Headquarters – Orange County, CaliforniaApplied Voice & Speech Technologies, Inc.27042 Towne Centre Drive, Suite 200Foothill Ranch, California 92610-2810Phone: (949) 699-2300Fax: (949) 699-2301Toll-Free: (866) 368-0400

Engineering, Testing and Support Facilities - Seattle, WashingtonApplied Voice & Speech Technologies, Inc.20000 North Creek Parkway, Suite 200Bothell, WA 98011Phone: (425) 951-1600Fax: (425) 951-1597

Europe, Middle East & Africa Headquarters Applied Voice & Speech Technologies, Ltd.One Heddon StreetLondon, W1B 4BDUnited KingdomPhone: +44 (0) 870 444 8403Fax: +44 (0) 207 432 4647 Technical Support: +44 (0) 870 444 8408

Copyright © 2011 AVST | All Rights ReservedPhone: 949-699-2300 | 866-368-0400

www.avst.com | E-mail: [email protected]

Thank You

http://www.avst.com/

mailto:[email protected]

Modernize Communications AVST Unifying Communications Hardy Myers, President & CEO, AVST.

Documents

Transcript of Modernize Communications AVST Unifying Communications Hardy Myers, President & CEO, AVST.