Milovan Misic – 32 nd SIO - ECM 2006 32 nd SIO Session Enterprise Content Management Workshop...
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Transcript of Milovan Misic – 32 nd SIO - ECM 2006 32 nd SIO Session Enterprise Content Management Workshop...
Milovan Misic – 32nd SIO - ECM 2006
32nd SIO Session
Enterprise Content ManagementWorkshop
Milovan MisicThessaloniki – 28 September 2006
Milovan Misic – 32nd SIO - ECM 2006
Agenda
• Introduction• Definition of ECM – Enterprise Content Management • Characteristics and components of E C M • Case study – Telco• Trends in ECM – Dr. Ulrich Kampffmeyer• ECM sources• Challenges for you in ECM• Q & A
Milovan Misic – 32nd SIO - ECM 2006
Files and letters on Intellectual Property from XIX century
Milovan Misic – 32nd SIO - ECM 2006
Digitization of archives holdings
Milovan Misic – 32nd SIO - ECM 2006
What do we need?
Office automation Business automation Service to member countries
Word Processing Document Management
Provide Information
Communications HR / Finance Transmit Documents
Information System
Supply Chain Management
Knowledge management
Milovan MisicMilovan Misic
Milovan Misic – 32nd SIO - ECM 2006
Workflow (current) - Publishing
Document preparationDocument preparation
Approval for printingApproval for printing
Receiving pointReceiving pointScanningScanning
CorrectionCorrection
Paper printingPaper printing
DistributionDistribution
Delete databaseDelete database
Paper Paper FilingFiling
WEBDoc generatedDoc generated
by the originatorby the originator
ApprovalApprovalProcess, several stepsProcess, several steps
Translation (FR, ES)Translation (FR, ES)spec docs (RU, AR, CN)spec docs (RU, AR, CN)
ES, FR back to originatorES, FR back to originatorfor header information for header information
AR and RU separate issuesAR and RU separate issues
Quick FinalQuick FinalApproval of ES, FRApproval of ES, FR
Doc Service registersDoc Service registersEnglish docEnglish doc
Printing ServicePrinting Serviceprinted paper copyprinted paper copy
Doc Service registersDoc Service registerstranslated docstranslated docs
Printing ServicePrinting Serviceprinted paper copiesprinted paper copies
PrintedPrintedpaper copiespaper copiesfor generalfor generaldistributiondistributionand back toand back tooriginatororiginator
Originator forwards theOriginator forwards thedoc to Internet Servicesdoc to Internet Services
Docs returnedDocs returnedfor correction for correction if requiredif requiredDocs published on theDocs published on the
development serverdevelopment server
ISS notifies originator toISS notifies originator tocheck & approve docscheck & approve docs
Once approved, docs areOnce approved, docs arecopied to production servercopied to production server
ArchivesArchives
BPBP
Milovan MisicMilovan Misic
Milovan Misic – 32nd SIO - ECM 2006
Workflow (current) - Publishing
Document preparationDocument preparation
Approval for printingApproval for printing
DistributionDistribution
ArchiveArchive
BPBP
Milovan MisicMilovan Misic
Milovan Misic – 32nd SIO - ECM 2006
Define the approach
• Policies and Procedures
• TechnologyTechnology
• Implementation
Milovan Misic – 32nd SIO - ECM 2006
Register /Register / ClassifyClassify
Archive / DisposeArchive / Dispose
Protect / Protect / PublishPublish
Records ManagementRecords ManagementArchivesArchivesPoliciesPolicies
LETTELETTERR
LETTELETTERR
FAXFAX
E-mailE-mail
RetentionRetention ArchivingArchiving
VITALVITALRecordsRecords
WorkflowWorkflow
CaptureCapture
IntegrityIntegrity
ClassificationClassification
RecordsRecords
Life Life cyclecycle
ConversionConversion
DisposalDisposalSecuritySecurity SecuritySecurityAccessAccess
ProcedureProcedure
AccessAccess RestrictionsRestrictions
AuditAudit trailstrails
DeclassificationDeclassification
Backup &Backup & RecoveryRecovery
User User groupsgroups
TrackingTracking
Milovan Misic – 32nd SIO - ECM 2006
Dr. Ulrich Kampffmeyer
• Keynote Sales Forum
• Visegrád, September 28/09/2004
• White Paper - Trends in Record, Document and Enterprise Content Management
Milovan Misic – 32nd SIO - ECM 2006
ECM Definition
• “The general term Content Management itself has a great many facets, and also includes Web Content Management, Content Syndication, Digital or Media Asset Management, and naturally Enterprise Content Management as well.“
Milovan Misic – 32nd SIO - ECM 2006
ECM Definition
• “The important thing is whether the term ECM or Enterprise Content Management means more functionality and benefit for the user.
• ECM is a vision, a strategy, or even a new industry, but it is not a closed system solution or a distinct product. Therefore, along with DRT (Document Related Technologies) oder DLM (Document Lifecycle Management), ECM can be considered as just one possible catch-all term for a wide range of technologies and vendors.”
Milovan Misic – 32nd SIO - ECM 2006
ECM according to AIIM
Enterprise Content Management (ECM) is comprised of the technologies used to capture, manage, store, preserve, and deliver content and documents related to organizational processes. ECM tools and strategies allow the management of an organization’s unstructured information, wherever that information exists.
• Association for Information and Image Management. 2006
Milovan Misic – 32nd SIO - ECM 2006
IT Failure Statistics - a variety
• 50% of information systems are failures
• IS success rates are as low as 30%
• 80% of data warehousing projects fail
• 80% of ERP projects fail
• 80% of CRM projects fail
Milovan Misic – 32nd SIO - ECM 2006
Milovan Misic – 32nd SIO - ECM 2006
Integration of Records Management and the Archives
Next steps
Milovan Misic – 32nd SIO - ECM 2006
The Connected Enterprise
Sales Force Sales Force AutomationAutomation
E-ProcurementE-Procurement
B2B CollaborationB2B Collaboration
Customer Customer SitesSites
Employee PortalsEmployee Portals
Order Order FulfillmentFulfillment
E-MarketingE-Marketing
R&DR&D
eLearningeLearning
ManufacturingManufacturing
DocumentsDocuments
XMLXML
Rich MediaRich Media
Web contentWeb content
Milovan Misic – 32nd SIO - ECM 2006
Milovan Misic – 32nd SIO - ECM 2006
Milovan Misic – 32nd SIO - ECM 2006
Case Study
Milovan Misic – 32nd SIO - ECM 2006
ECM Sources of informationButtler Group, ARMA, AIIM, [email protected]
Milovan Misic – 32nd SIO - ECM 2006
Challenge for you
• Where is your role in this discussion?• How does the concepts of ECM fit into your
organizational structure?• What are the policy, organizational, management,
and technology decisions that need to be discussed prior to implementation of an ECM for your organization?
• If you can not beat them, join them – Make your archives a compatible part of the future system