Microsoft Lync 2010 - Practical Applications

42
“Microsoft Lync 2010 Practical Applications” Jeremy Sneller Business Development Director

Transcript of Microsoft Lync 2010 - Practical Applications

Page 1: Microsoft Lync 2010 - Practical Applications

“Microsoft Lync 2010 Practical Applications”

Jeremy SnellerBusiness Development Director

Page 2: Microsoft Lync 2010 - Practical Applications

UCExpo 2011

Lync Communicator

Page 3: Microsoft Lync 2010 - Practical Applications

UCExpo 2011

Click to Communicate from OfficeView presence within OutlookEscalate to voice and video chatReply to email with instant instant messagingShare your desktop with a single click

Page 4: Microsoft Lync 2010 - Practical Applications

UCExpo 2011

Identity And Presence At The Core

Page 5: Microsoft Lync 2010 - Practical Applications

UCExpo 2011

Page 6: Microsoft Lync 2010 - Practical Applications

UCExpo 2011

Microsoft Lync – Unified Extensible Platform

Line of Business apps

CRM

ERP

Workflow

Mapping

Organogram

Kiosk

Lync Pop Up

Email

Calendar

SharePoint

Meeting Room

Face Recognition

RFID

Page 7: Microsoft Lync 2010 - Practical Applications

UCExpo 2011

Unified Comms – Lync an Extensible Platform

Messaging CRM Web AppsContact Centre

Back OfficeApps

Lync Communication Platform

Open Standard Server Platform

Active Directory

IM / Presence SharePointBusiness

Apps

Mobile Maps

Page 8: Microsoft Lync 2010 - Practical Applications

UCExpo 2011

Map Integration “Click to Dial”

Page 9: Microsoft Lync 2010 - Practical Applications

UCExpo 2011

Lone worker security

Page 10: Microsoft Lync 2010 - Practical Applications

UCExpo 2011

Integrated Communications

Page 11: Microsoft Lync 2010 - Practical Applications

UCExpo 2011

Org Chart – Deep Zoom / Communications

Page 12: Microsoft Lync 2010 - Practical Applications

UCExpo 2011

12“Presence” & “Click to dial” in Organisation Chart

Page 13: Microsoft Lync 2010 - Practical Applications

UCExpo 2011

OrganoLync – Skills Based Organisational Search

Page 14: Microsoft Lync 2010 - Practical Applications

UCExpo 2011

14“Presence” & “Click to dial” in Image Centre

Immediate “Presence” and “Click to Dial” support for Radiologists

Page 15: Microsoft Lync 2010 - Practical Applications

UCExpo 2011

“Presence” & “Click to dial” in Workflow

Internal call to equipment

expert(s) for support

Call to supplier -equipment fault

requiring support or service

Support & Maintenance

Page 16: Microsoft Lync 2010 - Practical Applications

kioLyncSelf Service Reception

(Integrated with Microsoft Lync)

Page 17: Microsoft Lync 2010 - Practical Applications

UCExpo 2011

Kiosk Process

Page 18: Microsoft Lync 2010 - Practical Applications

UCExpo 2011

User Interface

Restricted Keyboard

Similar UI to Lync

Page 19: Microsoft Lync 2010 - Practical Applications

UCExpo 2011

kioLync – Self Service Reception

Microsoft OCS / Lync IntegrationProximity SensorBuilt in CameraOptional 2nd screenOptional 3D 2nd screenBadge Printer

Potential - Face RecognitionPotential – RFID in security badge

Page 20: Microsoft Lync 2010 - Practical Applications

UCExpo 2011

FreeBusy – Lync Meeting room confirmation

Page 21: Microsoft Lync 2010 - Practical Applications

UCExpo 2011

© NEC Corporati

Employee Employee Visitor Visitor

Reservation of meeting rooms/Visitor registration

Notificationcalling

Gate Open

Announce ofLast 5minutes

Reception

2010

VisitorManagement

System

(SharePoint)Visitor Reception

System

EntranceManagement

System

CommunicationSystem(Lync)

Meeting roomReservation

System(Exchange)

SeminarRegistration

system

Seamlessprocedure ofreception

Efficient use ofmeeting room

Efficiency ofreception

SmoothEntrance

SecureEntrance

Consolidate toPrivate Cloud

Reception Reception System System

Latest Microsoft products achieve advanced reception system

Netw

ork

MicrosoftMicrosoftPrivate DatacenterPrivate Datacenter

Invitation mail

Latest Microsoft products achieve advanced reception system

Microsoft Visitor Management System Entrance SystemEntrance System

Page 22: Microsoft Lync 2010 - Practical Applications

UCExpo 2011

Zeacom Contact Centre for Microsoft Lync

B.J. HaberkornLync Group Product Manager, Microsoft Corporation

Page 23: Microsoft Lync 2010 - Practical Applications

UCExpo 2011

Zeacom & NEC

Zeacom Zeacom HistoryHistoryZeacom Zeacom HistoryHistory

Zeacom & Zeacom & NEC UKNEC UK

Zeacom & Zeacom & NEC UKNEC UK

CompetitiveCompetitiveEdgeEdge

CompetitiveCompetitiveEdgeEdge

Page 24: Microsoft Lync 2010 - Practical Applications

April 18, 2023

Team based presence pages combine information from the phone system , Microsoft Exchange and Microsoft OCS/Lync in a friendly visual page including calendar events and expected time of return.

Team based presence pages combine information from the phone system , Microsoft Exchange and Microsoft OCS/Lync in a friendly visual page including calendar events and expected time of return.

Page 25: Microsoft Lync 2010 - Practical Applications

UCExpo 2011

Digital Signage Applications

Lync Integration

Page 26: Microsoft Lync 2010 - Practical Applications

UCExpo 2011

Displays

Displays

Video Wall

No.1 Worldwide

Page 27: Microsoft Lync 2010 - Practical Applications

UCExpo 2011

Dynamic Touch Content

Lync Integration

Page 28: Microsoft Lync 2010 - Practical Applications

UCExpo 2011

Touch Table

Lync Integration

Page 29: Microsoft Lync 2010 - Practical Applications

UCExpo 2011

Digital Signage Market

MultitouchGesture Control Motion Sensor UC & Mobile

Connection

OPS Controller•Displays Full HD video•Easy maintenance due to installation in an expansion slot•No need for power cable

OPS Display•With backlight LED•Ultra-slim design•High brightness•24/7 operations•Versatile

Page 30: Microsoft Lync 2010 - Practical Applications

UCExpo 2011

… Extending Digital Signage – Panel Director

What did they see and like?

How Many Viewers? For How Long? Who?

Age, GenderPresence

Add a camera & some

powerful software

Page 31: Microsoft Lync 2010 - Practical Applications

UCExpo 2011

Adanalysis – Advanced Audience Measurement

Strong Interest

Partial Interest

Aware

Viewer Status

Page 32: Microsoft Lync 2010 - Practical Applications

UCExpo 2011

Touch Screen Guide

Page 33: Microsoft Lync 2010 - Practical Applications

UCExpo 2011

Touch Screen Guide – Lync Integration

Jo Rayner

Page 34: Microsoft Lync 2010 - Practical Applications

UCExpo 2011

Integrated Communications & RFID

Beds

Phones

Staff

Page 35: Microsoft Lync 2010 - Practical Applications

UCExpo 2011

NeoFace – Facial Recognition Solutions

“Clocking In” System

Airport / Retail / Public Sector / Hospital Security

Staff & Public Monitoring

Universal Studios Access control

Access Control

NEC’s face recognition technologies ranked number one by the benchmark test carried out by the National Institute of Standards and Technology (NIST).

Page 36: Microsoft Lync 2010 - Practical Applications

UCExpo 2011

Facial Analysis against a Watch List

Target uses:• Emergency Services• Border Control• Retailers• Gaming / Casinos• Hotels• Security

Page 37: Microsoft Lync 2010 - Practical Applications

UCExpo 2011

Dual Screen Tablet ApplicationsUC and Data CaptureTextbook for Schools Travel Navigator

Memopad Movie with texts Distant learning

Patient Notes

Annual Report Legal Documents

Page 38: Microsoft Lync 2010 - Practical Applications

UCExpo 2011

Aggregation of Mobile Networks

  

O2

BBRide Home Agent

Page 39: Microsoft Lync 2010 - Practical Applications

UCExpo 2011

Maximum Wireless Coverage - Anywhere

Video & Audio

Live Reporting from the field

Home Agent

WLAN

Aggregator and consolidation of multiple suppliers wireless bandwidth

Page 40: Microsoft Lync 2010 - Practical Applications

UCExpo 2011

NEC - Lync Integrated Components

Remote-Class

Mapping

OrganoLync

kioLync

Table-Touch

Window-Touch

Biometrics

RFIDFreeBusy Meeting Room

Display

NeoFace

Contact Centre

Page 41: Microsoft Lync 2010 - Practical Applications

UCExpo 2011

3D Displays (no glasses)

NEC 24”

NEC 42”

Page 42: Microsoft Lync 2010 - Practical Applications