Mgpwa 2010 Report

© Multimedia Development Corporation 2010

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iMALAYSIA GOVERNMENT PORTALS & WEBSITES ASSESSMENT 2010

ii iii

Table of Content

Figures

Acknowledgement v

Executive Summary 1

1.0 Introduction 3

2.0 Objectives 5

3.0 Scope of Study 7

3.1 Assessment 8

3.2 Best Practices 9

4.0 Methodology 10

4.1 Assessment 11

4.2 Best Practices 12

4.2.1 The 2010 Waseda University World E-Government Ranking 13

4.2.2 United Nations E-Government Survey 2010 15

5.0 Assessment : Group Rankings 18

5.1 Overall Top 10 20

5.1.1 Ministry of Housing and Local Government 22

5.1.2 Attorney General Chambers 23

5.1.3 Local Government Department 24

5.1.4 Ministry of Finance, Malaysia 25

5.1.5 MAMPU 26

5.2 Ministry 27

5.3 State 29

5.4 Local Authority 30

5.5 University 32

5.6 Managed Portal Services (MPS) 33

5.7 Flagship Coordination Committee (FCC) Members 35

5.8 TH&EG Flagship Applications 37

6.0 Pillars 38

6.1 Citizen Interaction 39

6.2 Citizen Insight Generation 40

6.3 Citizen Services 40

6.4 Citizen Support 41

6.5 Content Management 41

7.0 Assessment : Star Rating 42

Figure 1 : Star rating comparison for year 2005, 2006, 2007 & 2009 6

Figure 2 : E-Government Ranking 12

Figure 3 : Comparison of Inaccessible Portals and Websites in 2010, 2009 and 2007

19

Figure 4 : Ministry of Housing and Local Government Portal 22

Figure 5 : Attorney General Chambers Portal 23

Figure 6 : Local Government Department Portal 24

Figure 7 : Ministry of Finance Portal 25

Figure 8 : MAMPU Website 26

Figure 9 : Score Distribution for Citizen Interaction Pillar 39

Figure 10 : Score Distribution for Citizen Insight Generation Pillar 40

Figure 11 : Score Distribution for Citizen Services 40

Figure 12 : Score Distribution for Citizen Support 41

Figure 13 : Score Distribution for Content Management 41

Figure 14 : Star Rating Comparison for 2010, 2009, 2007, 2006 & 2005 44

8.0 Key Findings 46

9.0 Way Forward and Recommendations 50

10.0 Conclusion 52

11.0 Appendices 54

Appendix 1 : Criteria of Assessment 55

Appendix 2 : NSL Portals/Websites 61

Appendix 3 : Newly-Listed Websites 62

Appendix 4 : Wrong URL 63

Appendix 5 : Overall Ranking 65

Acronyms and Abbreviations 116

TABLE OF CONTENTS

Pages Number Pages Number

MALAYSIA GOVERNMENT PORTALS & WEBSITES ASSESSMENT 2010

iv v

Tables

Table 1 : Breakdown number of portals and websites 8

Table 2 : MGPWA 2010 Assessment Structure 11

Table 3 : National Portal Ranking by Waseda University 13

Table 4 : e-Participation Ranking 14

Table 5 : Malaysia progress in E-Government Ranking 15

Table 6 : Malaysia Progress in E-Government Survey by UNPAN 15

Table 7 : Comparison of Emerging Online Presence and MGPWA Set of Criteria

16

Table 8 : Segregation of the Inaccessible Portals and Websites 2010 19

Table 9 : Overall Ranking - Top 10 Rank & Score Comparison (Year 2010 vs. 2009)

21

Table 10 : Ministry Ranking - Rank & Score Comparison (Year 2010 vs. 2009) 28

Table 11 : State Ranking – Rank & Score Comparison (Year 2010 vs. 2009) 29

Table 12 : Local Authority Ranking-Top 10 Rank & Score Comparison (Yr 2010 vs 2009)

31

Table 13 : University Ranking - Rank & Score Comparison (Year 2010 vs. 2009) 32

Table 14 : MPS Ranking – Top 10 Rank & Score Comparison (Year 2010 vs. 2009)

35

Table 15 : FCC Member Ranking - Rank and Score Comparison (Year 2010 vs. 2009)

36

Table 16 : TH & EG Flagship Application-Rank & Score Comparison (Yr 2010 vs. 2009)

37

Table 17 : Marks Allocation According to Pillars 39

Table 18 : Star Rating 43

Table 19 : Star Rating Segregation of MGPWA 2010 43

ACKNOWLEDGEMENT

The Malaysia Government Portals and Websites Assessment (MGPWA) project would have

been impossible without the support of many agencies. Multimedia Development Corporation

(MDeC) wishes to express gratitude to participating Technical Working Group (TWG) members

that are, Malaysian Administrative Modernisation and Management Planning Unit (MAMPU),

Ministry of Science, Technology and Innovation (MOSTI), Public Service Department of

Malaysia (PSD) and Economic Planning Unit (EPU) for providing the knowledge, assistance

and support throughout the duration of the assessment.

TABLE OF CONTENTS


Pages Number

1 2

Executive Summary

From the assessment which incorporated about 80% of the criteria undertaken by BU/BI, 101 portals/websites are rated 5-star. This number has increased tremendously to 9.58% and 4-star has improved to 20.87%. Nevertheless, it was noted that the biggest number of portals/websites are rated 2-star.

Overall Top 10 achievers for MGPWA 2010 consist of all 5-star portals and websites. Ministry of Housing and Local Government topped the rank, followed by Attorney General Chambers and two agencies that are Ministry of Finance and Malaysian Administrative Modernisation and Management Planning Unit at 3rd place. From the overall rankings, eight groups of rankings were derived.

This year denotes the fifth assessment of Malaysia Government Portals and Websites Assessment (MGPWA) by Multimedia Development Corporation (MDeC). It started in year 2005. The study serves to be one of the guides to improve Malaysia Government service delivery through portals and websites. The various portals and websites were evaluated against the preset criteria and ranked accordingly from 1 to 5-star rating. In this way, having known their respective ranks, the agencies can strategise and target to improve the ranking for the following year of assessment.

A total of 1,145 Government portals and websites nationwide were assessed and the report is inclusive of Assessment and Best Practices. The Technical Working Group (TWG) was established with the goal to assist and validate the assessment. New criteria were added or replaced to further enhance the existing set of criteria.

Malaysia’s performance in the international ranking had been good and steadily progressing. In the past, there was global E-Government ranking conducted by Brown University (BU) or Brookings Institution (BI). Malaysia has attained an astounding accelerated rating of 11th position in year 2008. However, they have not conducted any assessment for year 2009 and 2010. In an assessment by United Nation, Malaysia has increased its ranking to 32nd place from 34th place in their E-Government Survey 2010. In another assessment by Waseda University, Malaysia has somehow dropped to 24th place. To improve this result, Government portals and websites must concentrate on National portal and e-Participation indicators.

Under the Ministry group ranking Ministry of Housing and Local Government, Ministry of Finance and Ministry of Human Resources are the top 3 with 8 other Ministries attaining 5-star rating, 13 4-star and 1 3-star. Sarawak topped the State group ranking, followed by Johor, Selangor and Kelantan. Meanwhile, Local Authority group ranking displayed 55 portals/websites in its top 10 with Taiping Municipal Council at number one. In the University group ranking, two portals/websites obtained 5-star for the first time. Managed Portal Services (MPS) does well with 70 5-star, 65 4-star and 17 3-star. There is no 2-star and 1-star in the group ranking. myGovernment topped Telehealth & E-Government Flagship Applications.

The noteworthy finding of MGPWA 2010 is the number of portals and websites obtaining 3-star and above has increased to 61.57%, as compared to 49.35% in 2009. This significant increase is mainly due to the directive by YBhg. Tan Sri Chief Secretary to the Government of Malaysia for more agencies to obtain 5-star rating and making Government online services more prominent on their respective websites.

There was also clear evidence of more online services made available on the website. Thus, alignment of online services and avenues for citizens to voice their opinion is a necessity as it is a win-win situation to both Government and citizens. This can be done by incorporating the cutting-edge technology into the portals/websites like using web 2.0. The same tools are widely used to allow and encourage the participation of citizen too. Many agencies have taken into account the importance of being transparent, to earn users’ self-confidence to perform online transaction and to simplify user experience.

Percentage of responsiveness of Government agencies towards their portals/websites users has also increased to 14.32%. Despite all

these, agencies must be aware that citizens appreciate transparencies, security, user-friendliness and responsiveness for them to return for more Government information and online services.

myGov portal was also found to be more streamlined. It is the aim of this assessment that Government agencies to continuously update their respective URLs on myGov to reduce the number of inaccessibility. There are still 91 inaccessible portals/websites.

All in all, Government portals and websites must genuinely adhere to guidelines of a good website and respond well to providing citizens’ needs via the portals/websites. This will encourage their returns and will, by leap and bounds, improve Malaysia ranking of the E-Government internationally.

EXECUTIVE SUMMARY


“101 portals/websites are rated 5-star”

The Government will intensify existing government transformation initiatives under various agencies.The Government will continue to enhance productivity to ensure delivery happens with minimum resources.

Goverment Transformation Programme (GTP) The RoadmapPrime Minister’s Department

4

Through a good website, Government can further enhance their service delivery by offering online services. Many Government agencies provide at least one online service. For feedback responses, agencies are expected to respond to the queries within the suggested three working days.

MGPWA 2010 involves the assessment of portals and websites based on preset criteria and then they were ranked accordingly out of 100 points. In order to benchmark the best practices of Government portals and websites around the world, two international reports have been analysed.

With the set of criteria that is almost comparable to Brookings Institution studies, it is hoped that these portals and websites will eventually help to boost Malaysia ranking in the studies carried out by international bodies.

Assessing 1,145 portals and websites listed in myGovernment, it was noted that the number of 5-star portals and websites have increased remarkably this year.

After a slow and steady progress of agencies obtaining 5-star within the last 5 years, the leadership of Government had made numerous calls to further accelerate achievers for 5-star rating. Various workshops, presentations and one-to-one consultation sessions were organized by central and representatives of coordinating agencies at Federal and State levels. This includes sessions for agencies under MPS. The result of MGPWA 2010 demonstrates the evolvement of Malaysia Government agencies towards providing good portals and websites to its users.

1.0 Introduction

The Malaysia Government Portals and Websites Assessment (MGPWA) 2010 is carried out to aid the Government agencies in enhancing their portals and websites that will benefit everyone, particularly the citizens.

1.0 INTRODUCTIONMALAYSIA GOVERNMENT PORTALS & WEBSITES ASSESSMENT 2010

“...much has been done in the past by the Government and its agencies, these need to be propagated to the members of the agencies and the citizens.”

YBhg Datuk Badlisham GhazaliCEO of MDeCCommunity-Industry Commitee for Flaagships (CICF) Meeting

6

2.0 Objectives

“Whatever can be done online, must be done online. We should head in that direction to increase productivity”

YBhg Tan Sri Mohd Sidek b. Hj. HassanThe Chief Secretary for the Government of Malaysia

and attain 5-star rating. MAMPU and MDeC have been following-suit the instruction, conducting more awareness and briefing sessions nationwide. It was also aimed that the number of 2-star and below must be gradually eliminated. Figure below illustrated the aimed star-rating.

The main objective of MGPWA is to encourage agencies to have interactive, updated portals/websites and providing more online services.

After 5 years of undertaking the assessment and with firm leadership from YBhg Tan Sri Chief Secretary to the Government of Malaysia himself, more agencies are expected to excel

Figure 1 : Star rating comparison for year 2005, 2006, 2007 & 2009

Web 2.0 tools are some of the examples that promise the efficiency of services.

Other than providing more online services, new channels must be taken into account to gain citizens participation. Mobile web, SMS,

2.0 OBJECTIVESMALAYSIA GOVERNMENT PORTALS & WEBSITES ASSESSMENT 2010

1-STAR

2-STAR

3-STAR

4-STAR

5-STAR

30.42%15.68%

4.73%51.58%52.61%

39.16%

7.15%15.03%

36.79%32.65%

1.06%1.94%

8.08%16.05%

Objectives :To increase number of3-star and above

0%0%0.29%0.65%

45.92%

2005 2006 2007 2009

40.21%

8

3.0 Scope of Study

The assessment comprises of two sections – Assessment and Best Practices. Online Services Assessment, which was previously conducted separately, is seamlessly incorporated in the Assessment.

3.1 Assessment

The number of portals and websites involved has been derived from the list on Government Machinery of myGovernment portal. In total, there are 1,145 Government portals and websites listed, whereby 454 falls under

Based on previous assessments there were numerous inaccessible (N/A) portals/websites. Agencies were then urged to streamline their links to myGov portal. This results in

Federal category and 683 falls under State category.

Under the Telehealth & E-Government Flagship Applications category, 6 portals/websites were assessed, namely ePerolehan, e-syariah, HRMIS, JobsMalaysia, myGov and MyHealth. An additional 2 portals/websites were assessed based on request made by the respective agencies. The breakdown of the total portals/websites assessed is as per Table 1.

the decrease of 47 portals/websites assessed compared to last year. The elimination of central portals from the exercise is also reflected in the decrease total.

CATEGORY 2010 2009 2007 2006 2005

Federal 454 448 442 419 321

State 683 714 681 628 578

Telehealth & E- Government

Flagship Applications

6 6 67

MyHealth*4

Others

2 PMR,

KhazanahNasional

8myGov, eKL, OSC,

ePBT, UPU, PEMUDAH,

I Cerve U, BLESS

4 myGov, eKL,

PMR & Khazanah Nasional*

1Pusat

Maklumat Rakyat (PMR)*

NIL2PMR, Khazanah

Nasional*

14MPS

TOTAL 1,145 1,192 1,133 1,055 903

Table 1 : Breakdown number of portals and websites

3.0 SCOPE OF STUDYMALAYSIA GOVERNMENT PORTALS & WEBSITES ASSESSMENT 2010

9

This exercise is carried out so that Government agencies are to be able to compare and adopt the standard criteria and best practices of a good portal/website to the citizens.

3.2 Best Practices

Under best practices, MGPWA 2010 analysed rankings from two organizations namely United Nation E-Government Survey 2010 and the 2010 Waseda University World e-Government Ranking. Brookings Institution has yet to produce any report on the E-Government since 2008.

The collaboration of EPU and MDeC in “Bengkel Pengurusan Laman Web/Portal di Bawah Projek Managed Portal Services (MPS)” in 2009

4.0 METHODOLOGYMALAYSIA GOVERNMENT PORTALS & WEBSITES ASSESSMENT 2010

SCOPE OF STUDY


11 12

Table 2 : MGPWA 2010 Assessment Structure

The assessment structure of MGPWA 2010 is as per Table 2, above.

enhancement. For further information on the criteria, please refer Appendix 1.

Some changes were also made to existing criteria. It was agreeable that phone numbers made available on the portals and websites are to be called up to ensure its correctness. Also, agencies must provide the timelines taken to respond to users and to provide auto-notification in their feedback forms.

4.2 Best Practices

MGPWA analysed the worldwide E-Government studies conducted by international bodies namely UNPAN, Brookings Institution, Waseda University, Accenture and World Economic Forum.

Table below depicts Malaysia’s progress in all of the studies, from 2002 until 2010. This year, Malaysia has improved its ranking to 32nd place in UNPAN and somewhat declined in Waseda University’s studies to 24th place. To date, the rest of the bodies have yet to produce any report. Due to that, only two reports will be analysed.

Before the assessment is conducted, the Technical Working Group (TWG) convened to discuss the year’s adopted criteria for the Assessment. The group consists of four Government agencies namely MAMPU, MOSTI, Public Service Department and EPU with MDeC as the secretariat.

4.1 Assessment

The 1,145 Government portals and websites were assessed using a set of criteria, which were outlined based on the global best practices. With the advices and assistances from the TWG, refinements were incorporated to the criteria. New criteria, basically Achievement of Client’s Charter, Use of Session, E-Payment Channels, Digital Signature and Number of Transaction for Online Services, were added this year for

Portals and websites were then ranked accordingly in the Overall Ranking. From there, eight groups of rankings are derived namely:-a) Overall Top 10b) Ministryc) State d) Local Authoritye) Universityf) MPSg) FCC Membersh) TH&EG Flagship Applications

Upon the completion of the assessment, TWG are convened for the final meeting. They were presented with the findings and rankings. The final stage is publishing of the report and distribution to all Government agencies involved.

YEAR

2002 59/190 21/198 N/A 20/23 N/A

2003 43/191 8/198 N/A 18/22 N/A

2004 42/191 83/198 N/A 17/22 N/A

2005 43/191 157/198 9/23 19/22 N/A

2006 N/A 36/198 14/32 Citizens’ Trust Survey

19/122(2006-2007)

2007 N/A 25/198 15/32 14/22 21/131(2007-2008)

2008 34/192 11/198 18/34 N/A 21/130(2008-2009)

2009 N/A N/A 22/34 N/A 24/133(2009-2010)

2010 32/192 N/A 24/40 N/A N/A

Figure 2 : E-Government Ranking

4.0 Methodology

METHODOLOGY


MGPWA

Assessment

Develop a set ofcriteria based on global

best practices

Retine the definitionof each criteria

Presentation toStakeholders & produce

report

MAMPU, MOSTI, JPAEPU & MDeC - (TWG)

• Assess and analyze findings• Gaps analysis• Put forward recommendations

Assessment result will be rankedaccordingly

Best Practices

13 14

As for e-Participation, there are 3 sub-indicators. They are Information, Mechanisms and Consultation.

The main trend identified for e-Participation is the increase of Government 2.0, which is the usage of Web 2.0 in e-Government practices. Good examples can be observed in Australia, UK and USA.

As in the table above, it can be observed that Malaysia attained its position in the Top 10 last year but not this year. There are also eight distinct group rankings distributed among the top 10 countries. According to the report, this is probably due to the continuous refinement of indicators and sub-indicators every year to detect subtle improvements as well as the new technological developments.

Although Malaysia has not been able to garner the Top 10 ranking of National portal, myGov was noted to offer Facebook and Twitter to its users. A flickr icon found in the portal, conversely was not provided with a hyperlink to its respective flickr page. For the convenience of users, they can also subscribe to the RSS for the latest news, events, Government tender and its result and job vacancies.

4.2.1 The 2010 Waseda University World E-Government Ranking

In the recent World e-Government Ranking by Waseda, 20 countries were analysed as compared to only 34 countries previously. To improve the quality of life and sustainable community development, seven major indicators were observed:-1) Management optimization;2) Required interface-functioning applications;3) National portal;4) e-Government promotion; 5) CIO in Government;6) Network preparedness; and7) e-Participation.

However, the indicators that are most associated with MGPWA are National portal and e-Participation.

National portal is the entry point access e-Government services or best known as the main gateway to e-Government. In Malaysia’s case it is the myGovernment portal. According to the report, majority of the countries surveyed have obtained a certain level of technical sophistication. They observed four sub-indicators – Navigation, Interactivity, Interface and Technical.

From the assessment, it was noted that one of the main trends of National portal is the Web 2.0 usage to reach out to citizens such as Wikipedia, Facebook, Youtube and Twitter.

National portal of USA (usa.gov) has also continued to dominate this indicator for two consecutive years. One of the reason that contributes to this is the availability of various web 2.0 tools in the portal i.e. blogs, video sharing, photo sharing, podcasting, social networking sites, syndicated web feeds, social bookmarks, and microblogging.

2010 2009

Rank Country Rank Country

1 USA 1 Singapore

2 UK 2 USA

3 Singapore 3 Korea

4 Canada 4 Malaysia

4 Sweden 5 Sweden

6 Estonia 6 Canada

6 Japan 7 Finland

8 Finland 8 Hong Kong

9 South Africa 9 UK

10 Germany 10 Taiwan

Rank Country

1 Australia

1 UK

1 USA

4 Denmark

5 Germany

6 Philippines

6 New Zealand

6 Estonia

9 Singapore

9 Netherlands

9 Kazakhstan

9 Italy

9 Hong Kong

9 France

9 Canada

Table 3 : National Portal Ranking by Waseda University

Table 4 : e-Participation Ranking

METHODOLOGY


The one-to-one consultation sessions given to the government agencies

15 16

and websites can make a change by focusing on these two indicators. Currently Singapore is the only South Eastern Asia country in both indicators.

was probably made possible due to the similar criteria implemented in MGPWA. Below are the comparison made:-

obtained has somehow affected Malaysia good improvement in e-participation ranking.

Connected presence/connected services, on the other hand, looks at single sign-on, electronic identity management and authentication, one-stop shop, information in machine readable format and interaction with Head of State. With the 20 points, Malaysia gained 16th place in the online services ranking, with a total point of 199 or 49%.

The latter part of E-Government Survey 2010 focuses on the world e-Government ranking, citizen empowerment and inclusion and measuring e-Government.

A survey of 95 questions was created to focus on the utilization of websites in delivering public services and expanding citizens’ participation. The survey looked at the presence of specific characteristics and functionalities of both national and ministries websites.

The index of world e-Government ranking is made from three components which are online service, telecommunication infrastructure and human capital. Malaysia has obtained 32nd place, which indicates the increase in ranking and index. This can be observed in the table below.

All in all, Malaysia’s position in World E-Government Ranking has been decreasing since the second year of the assessment. Declining in ranking, the Government portals

The four stages in online service component are Stage 1 (emerging), State 2 (enhanced), Stage 3 (transactional) and Stage 4 (connected). In Stage 1, Malaysia earned 51 points. This

In enhanced online presence, Malaysia obtained 73 points. However, it was not defined in the report the characteristics that are observed for this particular stage.

As for transactional services or Stage 3, UNPAN focused on the online transactions, online form, applications for Government benefits and acknowledgement receipt. 55 points were obtained by Malaysia. In MGPWA, 73.28% of portals and websites assessed attained score for online services. Although online transaction is a subset of the online services, we can conclude that the high percentage

Malaysia Government portals and websites can play a role in improving service delivery for the Government. As a start, the usage of social networking and Web 2.0 on portals /websites must display active and show increase of use to gain participation from the users, especially the citizens.

4.2.2 United Nations E-Government Survey 2010

The goal of the 2010 survey is to provide a comparative assessment of 192 UN Member State in the use of e-Government and ICTs for the delivery of public services. The report is segregated into two sections. Part 1 focuses on ways that e-Government can be leveraged to mitigate the effect of the financial and economic crisis on development while Part 2 is on the state of e-Government around the world.

Year 2005 2006 2007 2008 2009 2010

Ranking 9/23 14/32 15/32 18/34 22/34 24/40

Score0.925 (index)

N/A 53.41 49.4 63.38 63.5

Year 2002 2003 2004 2005 2008 2010

Ranking 59/190 43/191 42/191 43/191 34/192 32/192

Index N/A 0.524 0.5409 0.5706 0.6063 0.6101

Table 5 : Malaysia progress in E-Government Ranking

Table 7 : Comparison of Emerging Online Presence and MGPWA Set of Criteria

Table 6 : Malaysia Progress in E-Government Survey by UNPAN

No. E-Government Survey MGPWA

1 What’s New Email Updates/Broadcast

2 FAQ FAQ

3 Archived information Publications/Database

4 Sitemap Navigation support

5 Links between national home pages and ministries/departments of finance, edu-cation, health, labour and social welfare

Link to other sites, Link to myGov

6 Links between national home page and public sector services

Link to other sites, Link to myGov

7 Capability to download static form -

8 More than one language Multilanguage

9 RSS feeds RSS

10 Audio and video Audio/Video

11 Supported WAP/GPRS site Mobile Web

12 Alert services to mobile phone SMS

13 Payment through mobile phone -

14 Online payment via websites E-Payment

METHODOLOGY


17

Another index being looked at is E-Participation, or known as online services that opens up channel for online participation. Combining three different stages – E-information, E-consultation and E-decision making, this year notes Malaysia’s progress of being listed in the top 20 countries at 12th place with an index of 0.6571, as compared to 41st place in year 2008.

The E-information includes site provides information about inclusiveness in e-Government, sites provides information about e-participation, citizen charter or service level statement, facility for citizen feedback and information about employment opportunities. It is noteworthy that in MGPWA, the Client’s Charter and different channels for users has been part of the criteria since its first year of assessment.

Online polls, online survey or feedback forms, chat rooms or instant messaging, blogs, and list services or newsgroups are interactive tools considered under E-consultation. One of the findings from MGPWA 2010 is the compliance of 48.6% portals and websites to provide feedback form as an outlet to enquire on the website functionality and usage experienced by a visitor.

In the E-decision making, UNPAN analysed the existence of online discussion forums, archive of past discussion forums, Government officials respond to citizen input, Government officials moderate e-consultations, online petitions and online voting.

In order to perform well in the 2012 E-Government Survey, Malaysia Government portals and websites must consider delivering online services that tailored to the need of public and also the variety channels of e-participation to gain their trust. A good example to follow is South Korea that obtained 1st place in E-Government Development Index and E-Participation Index.

5.0 ASSESSMENT : GROUP RANKINGSMALAYSIA GOVERNMENT PORTALS & WEBSITES ASSESSMENT 2010

METHODOLOGY


19 20

From the total of 1,145 portals and websites assessed in MGPWA 2010, only 1,054 portals and websites were accessible. The remainder,

however, were inaccessible with a total of 91 portals and websites. This depicts the decrease of 20.18%. Last year was 114 sites.

The “Firewall Error”, “Displays FTP directory” and “No results” errors were not found this year. However, the biggest number of portals/websites came from the wrong URL category with 27.5%. The number has increased to 25 from 24 last year. This may be due the outdated and incorrect URL. The second biggest contribution came from “Page cannot

be displayed” error with 18 portals/websites. With 19.8%, the number has also increased from 10 portals/websites last year. The biggest decrement can be seen under No URL at myGov, with 15 portals/websites. On the other hand, the biggest increment is depicted in “Page cannot be displayed” and “Page cannot be found” error each with 8 portals/websites.

Year

Issues

Page cannot be displayed

Page cannot be found

Under construction

Object not found

No U

RL at m

yGov

Forbidden to access

Firewall error

Displays FTP directory

No results

Wrong U

RL

Link is broken

NSL

Miscellaneous

Total

2010

No. 18 11 6 1 4 3 0 0 0 25 1 17 5 91

Percentage19.8 %

12.1 %

6.6 %

1.1 %

4.4 %

3.3 %

0 %

0 %

0 %

27.5 %

1.1 %

18.7 %

5.5 %

100 %

Table 8 : Segregation of the Inaccessible Portals and Websites 2010

5.0 Assessment : Group Rankings

Figure 3 : Comparison of Inaccessible Portals and Websites in 2010, 2009 and 2007

5.1 Overall Top 10

From 1,145 portals and websites, 56 portals and websites has managed to be in the Overall Top 10 ranking. Table 9 shows the details of the ranking.

Agency Name2010 2009

Rank Score Rank Score

Ministry of Housing and Local Government 1 94 3 80

Attorney General Chambers 2 90 7 74

Local Government Department 2 90 7 74

Ministry of Finance, Malaysia 3 89 1 84

Malaysian Administrative Modernisation and Management Planning Unit (MAMPU)

3 89 3 80

Ministry of Human Resources 4 88 4 78

Rubber Industry Small Holders Development Authority (RISDA)

4 88 8 73

Sarawak 4 88 6 75

Taiping Municipal Council 4 88 28 53

Johor 5 87 23 58

National Archive of Malaysia 5 87 15 66

City Council of Johor Bahru 6 86 8 73

Kelantan 6 86 49 32

Ministry of Information, Communication and Culture 6 86 4 78

Penang State Secretariat Office 6 86 5 76

Selangor 6 86 3 80

Ketereh District Council 7 85 17 64

Kota Bharu District and Land Office 7 85 41 40

Ministry of Education 7 85 6 75

National Art Gallery 7 85 13 68

South East Johore Development Authority 7 85 26 55

Tumpat District Council 7 85 18 63

Gerik District Council 8 84 8 73

Ipoh City Council 8 84 23 58

Kuantan Municipal Council 8 84 34 47

Melaka 8 84 27 54

Ministry of Agriculture and Agro-Based Industry 8 84 7 74

Municipal Council of Johor Bahru Tengah 8 84 16 65

ASSESSMENT : GROUP RANKINGS


0

18

5

1010 10

11

1 1 1 1

15

3 4

19

7

17

26

7

2524

3 3

6 65 5 5 5 4

18

8

0 0 0 0 0 00 00

1215

20

25

30

2010 2009 2007Pa

ge ca

nnot

be di

splay

ed

Page

cann

ot be

foun

d

Under

cons

tructi

on

Object

not fo

und

No URL a

t myG

ov

Forb

idden

to ac

cess

Firew

all er

ror

Display

s FTP

direc

tory

No res

ults

Wro

ng U

RL

Link i

s bro

ken

NSL

Misc

ellan

eous

21 22

Agency Name2010 2009


Sepang Municipal Council 8 84 13 68

Council of Trust for the Bumiputera (MARA) 9 83 27 54

District Council of Kota Tinggi 9 83 20 61

Economic Planning Unit (EPU) 9 83 21 60

Human Resources Development Fund (HRDF) 9 83 19 62

Kelantan Islamic Foundation 9 83 55 26

Kota Bharu Municipal Council 9 83 16 65

Kuala Kangsar Municipal Council 9 83 24 57

Ministry of Women, Family and Community Development

9 83 22 59

National Craft Institute 9 83 X X

Shah Alam City Council 9 83 16 65

Teluk Intan Municipal Council 9 83 28 53

Batu Gajah District Council 10 82 16 65

Contractor Services Centre 10 82 46 35

Cooperative College of Malaysia 10 82 10 71

Development Authority of Kelantan Selatan (KESEDAR)

10 82 23 58

District Council of Marang 10 82 17 64

Hulu Terengganu District Council 10 82 22 59

Jasin Municipal Council 10 82 28 53

Kajang Municipal Council 10 82 20 61

Labuan Corporation 10 82 22 59

National Arts Culture and Heritage Academy 10 82 48 33

Perbadanan Putrajaya 10 82 25 56

Petaling Jaya City Council 10 82 7 74

Public Service Department 10 82 11 70

Tanjong Malim District Council 10 82 28 53

Tapah District Council 10 82 28 53

Universiti Pendidikan Sultan Idris (UPSI) 10 82 14 67

Table 9 : Overall Ranking - Top 10 Rank & Score Comparison (Year 2010 vs. 2009)



There is a 36.6% increased of portals/websites in the 5-star rating. For the first time, all top ten are 5-star rating, ranging from score of 94 to 82. This positive progress is a combination of 26 Federal and 30 State portals/websites, of which 7 are ministries portals/websites.

Comparisons were made to previous assessment as per table 9 where 4 portals/websites were previously 5-star, 29 portals/websites were 4-star, 18 portals/websites were 3-star and 4 portals/websites were 2-star. 1 portal/website which was new is National Craft Institute.

From the comparison, a few portals/websites were found to be tremendously improved. They are Kelantan Islamic Foundation, Kelantan, National Arts Culture and Heritage Academy, Contractor Services Centre and Kota Bharu District and Land Office.

For the entire overall ranking, please refer Appendix 5.

5.1.1 Ministry of Housing and Local Government

Ministry of Housing and Local Government has yet again managed to secure the first position for the second time. The first time was in MGPWA 2007. With a score of 94 points, to date this was the highest score obtained by any Government Portals and Websites in Malaysia.

The portal is among the few to fulfill the Priority 1 of W3C Disability Accessibility, with zero error. Also, user has the ability to change the font size and colour and the contrast of the portal. They have also gone the extra mile to offer the personalization of background theme according to user’s preference.

One significant improvement observed was the transformation of the website to a portal. This is in line with a range of online services offered, catering the different users. They

The award presentation to all the 5-star winners during the Seminar of Government Online Services: Leading Practices for Change 2009.

Figure 4 : Ministry of Housing and Local Government Portal



23 24

can participate in the poll and utilise Sistem Aduan Dan Maklumbalas, Skim Pinjaman Perumahan (SPP), Tribunal Tuntutan Pembeli Rumah (TTPR), Sistem Pendaftaran Terbuka (SPT), Permohonan Pembaharuan Permit Iklan dan Jualan Pemaju Perumahan, Laporan Kemajuan Projek Perumahan 7F, Permohonan Pendaftaran Pemaju and eMAPS. Apart from that, the portal offers intranet services to its KPKT staff.

Offering a more organised and user-friendly portal this year, it also provides its users with Web 2.0 tools mainly Twitter and podcast, replacing the existing MyKPKT. It was also noted that the podcast is functioning well this year.

For the convenience purposes, the information is personalised according to four target audiences – Public, Private, Government and MHLG.

For people on the go, the mobile version is made available. SMS can also be used to lodge complaints.

5.1.2 Attorney General Chambers

Propelling themselves at second place is the Attorney General Chambers (AGC) with 90 points. With an improvement of 16 points, the portal significant improvement is its personalization of general information, online services and civil & law. Such personalization simplifies one’s experience when using the portal.

Figure 5 : Attorney General Chambers Portal

Chief Secretary to the Government of Malaysia, YBhg Tan Sri Mohd Sidek b. Hj. Hassan presenting the 5-star portals and websites award to Secretary General of Ministry of Housing and Local Government, YBhg. Dato’ Ahmad Bin Hj. Kabit. Present during the 2009 seminar is YBhg Datuk Badlisham Ghazali, CEO of MDeC.

Among the top 3 portals/website, this was the fastest one to load by taking duration of 2.06 second. Portal also provides a Web 2.0 tool to include users’ participation. In this case, they are offering the AGC blog. Another interesting feature that can be found is the W3C button at the bottom right of the portal. It offers convenience to users due to its easy-access characteristic.

Similar to champion, this portal has a variety of online services offered to both public and its own staff. To facilitate users for the online services using MyID, this is highlighted with MyID icon. Thus, with the existence of icons, identification can be done easily and efficiently.

5.1.3 Local Government Department

Sharing the same second place spot with Attorney General Chamber is the Local Government Department portal. With scores of 90 points, the portal is following the trend of offering one of the Web 2.0 tools, namely Facebook.

It was evident to see that the portal is revolving around the fulfillment of user-friendliness. Website personalization is included whereby information is categorised according to Local Authorities/State Secretariat, Government Agencies and Rakyat.

The agency has also eliminated broken links within its portal and delivered faster loading time of less than 10 seconds.

Apart from the special features of theme changing, Local Government Department portal offers many services ranging from poll, status checking, lodging complaints and up to registration. They also took into account in providing intranet services for the convenience of their staffs.

Figure 6 : Local Government Department Portal



25 26

5.1.4 Ministry of Finance, Malaysia

Obtaining third place with 89 points is Ministry of Finance portal. In terms of providing Web 2.0 tools, they are of the same standard with the rest of top 3 portals/websites. The portal offers Facebook, Twitter and MOFTube, as compared to only satellite map last year. Another special feature worth mentioning is tag cloud, which is a good use for information seeking.

Chief Secretary to the Government of Malaysia, YBhg Tan Sri Mohd Sidek b. Hj. Hassan presenting the 5-star portals and websites award to Deputy Secretary General (Management) of Ministry of Finance, YBhg Dato’ Zalekha bt. Hassan last year. Looking over is YBhg Datuk Badlisham Ghazali, CEO of MDeC.

The portal also provides many services to the users. To name, they have poll, status checking services and lodging complaints. Intranet services, meanwhile, are provided to their staffs.

There was also clear evidence of convenience improvement whereby the portal offers remember me feature, website personalization and usage of sessions.

Figure 7 : Ministry of Finance Portal

5.1.5 MAMPU

Among the top 3 portals/websites, MAMPU website is the only one that offers the 3rd language. This can be done using the online translator that is available on the Internet.

Sharing the position with Ministry of Finance, MAMPU also utilise the Web 2.0 tools in the

website. Users can now follow the agency through two different channels, mainly Facebook and Twitter. As for multimedia, they use flickr and Youtube for photo and video management, respectively.

In term of improvement, the website is now taking less than 10 seconds to load, which is faster as compared to last year.

YBhg Tan Sri Mohd Sidek b. Hj. Hassan presenting the 5-star portals and websites award to Deputy Director General (ICT) of MAMPU, YBhg Dato’ Dr. Nor Aliah bt. Mohd Zahri last year. Looking over is YBhg Datuk Badlisham Ghazali, CEO of MDeC.

Figure 8 : MAMPU Website



27 28

5.2 Ministry

The ministry group ranking consists of 25 ministries portals/websites, ranging from score of 94 to 47. This means that the ranking has a combination of 5-star, 4-star and 3 star rating. It was noted that Prime Minister’s Office position is replaced with Prime Minister’s Department this year, which is a new website in MGPWA 2010.

This year’s ranking is topped by Ministry of Housing and Local Government, a position they were at in MGPWA 2007. This is followed by Ministry of Finance, which was last year’s number 1 and Ministry of Human Resources.

Consisting of 11 5-star portals/websites, 13 4-star and 1 3-star portals/websites, the highest improvement is by 5-star, from only 2 portals/websites last year.

Rank Agency Name2010 2009


1 Ministry of Housing and Local Government 1 94 3 80

2 Ministry of Finance, Malaysia 3 89 1 84

3 Ministry of Human Resources 4 88 4 78

4 Ministry of Information, Communication and Culture 6 86 4 78

5 Ministry of Education 7 85 6 75

6 Ministry of Agriculture and Agro-Based Industry 8 84 7 74

7 Ministry of Women, Family and Community Development

9 83 22 59

8 Ministry of Health, Malaysia 12 80 12 69

8 Ministry of Rural and Regional Development, Malaysia

12 80 8 73

8 Ministry of Science, Technology and Innovations, Malaysia

12 80 10 71

8 Ministry of Tourism 12 80 11 70

9 Ministry of Defence 14 78 19 62

9 Ministry of Youth and Sports, Malaysia 14 78 19 62

10 Ministry of Higher Education 15 77 15 66

11 Ministry of Works, Malaysia 16 76 8 73

12 Ministry of Federal Territories and Urban Wellbeing 17 75 22 59

13 Ministry of Domestic Trade, Cooperative and Consumerisme

18 74 6 75

13 Ministry of Plantation Industries and Commodities 18 74 32 49

14 Ministry of Foreign Affairs 19 73 27 54

A great accomplishment can be seen in two ministries, mainly Ministry of Plantation Industries and Commodities and Ministry of Women, Family and Community Development. They have progressed with 25 points and 24 points respectively.

However, three portals/websites decline in scoring. To name, they are Ministry of International Trade and Industry (MITI), Ministry of Domestic Trade, Cooperative and Consumerisme and Ministry of Transport.

Table 10 : Ministry Ranking - Rank & Score Comparison (Year 2010 vs. 2009)



15 Ministry of Energy, Green Technology and Water 21 71 13 68

16 Ministry of Home Affairs 25 67 29 52

16 Ministry of International Trade and Industry (MITI), Malaysia

25 67 8 73

17 Ministry of Natural Resources and Environment 26 66 17 64

18 Ministry of Transport, Malaysia 30 62 18 63

19 Prime Minister's Department 45 47 X X

YBhg Tan Sri Mohd Sidek b. Hj. Hassan presenting the 5-star portals and websites award to Director SMPKE (ICT) Division of PMO, Tn. Hj. Mohd. Samsuri bin Mohd Sohot last year. Looking over is YBhg Datuk Badlisham Ghazali, CEO of MDeC.



29 30

5.3 State

The State ranking encompasses the 13 states in Malaysia as per Table 11 below. State Secretariat Offices are no longer included.



1 Sarawak 4 88 6 75

2 Johor 5 87 23 58

3 Selangor 6 86 3 80

3 Kelantan 6 86 49 32

4 Melaka 8 84 27 54

5 Terengganu 12 80 12 69

6 Negeri Sembilan 16 76 31 50

7 Perak 18 74 11 70

8 Pahang 20 72 X X

9 Perlis 27 65 X X

10 Penang 44 48 X X

11 Kedah 49 43 X X

12 Sabah 55 37 38 43

Sarawak topped the group ranking with 88 points, a position they were at 2 years ago, followed by Johor at the second place and Selangor and Kelantan sharing the same spot in third place.

Ranging from 88 to 37 points, this year has shown the elimination of 2-star portals/website of which Kelantan, Perlis and Kedah have improved to 5-star, 4-star and 3-star respectively.

Kelantan reflected the biggest development with 54 points increase. The number of 5-star rating has increased by 5 portals/websites.

Table 11 : State Ranking – Rank & Score Comparison (Year 2010 vs. 2009)

State Secretary of Selangor, Y.B. Dato’ Ramli Bin Mahmud receiving the award from YBhg Tan Sri Mohd Sidek b. Hj. Hassan during the seminar last year. Looking over is YBhg Datuk Badlisham Ghazali, CEO of MDeC.

5.4 Local Authority

In total, there are 145 Local Authority portals/websites in the assessment. However, table below depicts only the top 10 of the ranking, which consists of 55 portals/websites.

Local authorities have definitely stepped forward as only 38 portals/websites were in the Top 10 of Local Authority group ranking last year.



1 Taiping Municipal Council 4 88 28 53

2 City Council of Johor Bahru 6 86 8 73

3 Ketereh District Council 7 85 17 64

3 Tumpat District Council 7 85 18 63

4 Gerik District Council 8 84 8 73

4 Ipoh City Council 8 84 23 58

4 Kuantan Municipal Council 8 84 34 47

4 Municipal Council of Johor Bahru Tengah 8 84 16 65

4 Sepang Municipal Council 8 84 13 68

5 District Council of Kota Tinggi 9 83 20 61

5 Kota Bharu Municipal Council 9 83 16 65

5 Kuala Kangsar Municipal Council 9 83 24 57

5 Shah Alam City Council 9 83 16 65

5 Teluk Intan Municipal Council 9 83 28 53

6 Batu Gajah District Council 10 82 16 65

6 District Council of Marang 10 82 17 64

6 Hulu Terengganu District Council 10 82 22 59

6 Jasin Municipal Council 10 82 28 53

6 Kajang Municipal Council 10 82 20 61

6 Petaling Jaya City Council 10 82 7 74

6 Tanjong Malim District Council 10 82 28 53

6 Tapah District Council 10 82 28 53

7 Bachok District Council 11 81 20 61

7 Dabong District Council 11 81 15 66

7 District Council of Mersing 11 81 20 61



31 32



7 District Council of Pontian 11 81 17 64

7 Jeli District Council 11 81 19 62

7 Kuala Krai District Council 11 81 19 62

7 Kuala Terengganu Municipal Council 11 81 19 62

7 Machang District Council 11 81 16 65

7 Pasir Mas District Council 11 81 20 61

7 Pasir Puteh District Council 11 81 15 66

7 Perak Tengah, Seri Iskandar District Council 11 81 32 49

7 Seremban Municipal Council 11 81 19 62

7 Tanah Merah District Council 11 81 19 62

8 District Council of Labis 12 80 38 43

8 District Council of Setiu 12 80 21 60

8 District Council of Simpang Renggam 12 80 16 65

8 District Council of Yong Peng 12 80 19 62

8 Gua Musang District Council 12 80 16 65

8 Kerian District Council 12 80 35 46

8 Lenggong District Council 12 80 25 56

8 Melaka Municipal Council 12 80 30 51

8 Municipal Council of Batu Pahat 12 80 20 61

8 Municipal Council of Kemaman 12 80 22 59

8 Municipal Council of Kluang 12 80 21 60

8 Municipal Council of Muar 12 80 21 60

8 Municipal Council of Pasir Gudang 12 80 17 64

8 Pengkalan Hulu District Council 12 80 29 52

8 Rompin District Council 12 80 24 57

9 Besut District Council 13 79 22 59

9 District Council of Tangkak 13 79 17 64

10 District Council of Dungun 14 78 20 61

10 Selama District Council 14 78 30 51

10 Temerloh Municipal Council 14 78 19 62

Table 12 : Local Authority Ranking - Top 10 Rank and Score Comparison (Year 2010 vs. 2009)

At the top of the group ranking is Taiping Municipal Council with a score of 88 points. Petaling Jaya City Council lost their position, to 6th place this year. This is followed by City Council of Johor Bahru who managed to sustain its rank with 86 points. Third place is shared by Ketereh District Council and Tumpat District Council with 85 points.

Out of the 55 portals/websites, 50 obtained 5-star rating and the remainders are 4-star portals and websites. This is an achievement as the ranking previously consisted of only 4-star rated portals/websites.

Kuantan Municipal Council and District Council of Labis experienced the biggest improvement of 37 points when compared to their performance last year. The ranking this year also saw 29 new comers.

5.5 University

The university group ranking consists of 20 University listed in myGov. The ranking is as below:-



1 Universiti Pendidikan Sultan Idris (UPSI) 10 82 14 67

2 Islamic Science University of Malaysia (USIM) 11 81 6 75

3 Universiti Tun Hussein Onn Malaysia (UTHM) 15 77 12 69

4 Universiti Sains Malaysia (USM) 16 76 20 61

5 Universiti Malaysia Perlis (UniMAP) 17 75 5 75

6 International Islamic University (IIU) 19 73 13 68

6 Universiti Malaysia Pahang (UMP) 19 73 30 51

7 Universiti Putra Malaysia (UPM) 21 71 24 57

7 Universiti Utara Malaysia (UUM) 21 71 18 63

8 MARA University of Technology (UiTM) 22 70 22 59

8 Universiti Teknikal Malaysia Melaka (UTeM) 22 70 36 45

9 Universiti Teknologi Malaysia (UTM) 23 69 31 50

10 Universiti Kebangsaan Malaysia (UKM) 24 68 26 55

10 Universiti Malaya (UM) 24 68 10 71

11 Universiti Pertahanan Nasional Malaysia (UPNM) 25 67 44 37

12 Universiti Malaysia Sabah (UMS) 29 63 28 53

13 Universiti Malaysia Terengganu (UMT) 30 62 23 58

14 Universiti Malaysia Sarawak (UNIMAS) 37 55 39 42

15 Universiti Darul Iman 43 49 61 20

16 Universiti Malaysia Kelantan (UMK) 56 36 43 38

Table 13 : University Ranking - Rank & Score Comparison (Year 2010 vs. 2009)



33 34

The score range for the ranking is from 82 to 36 points. Universiti Pendidikan Sultan Idris (UPSI) topped the rest with 82 points, followed by Islamic Science University of Malaysia (USIM) with 81 points and Universiti Tun Hussein Onn Malaysia with 77 points.

With 2 portals/websites obtaining 5-star for the first time, ranking also consists of 4-star, 3-star and 2-star portals/websites. Universiti Darul Iman which was rewarded 1-star rating in 2009 has progressed to 3-star rating, making it the second biggest leap in the ranking. The biggest leap is by Universiti Pertahanan Nasional Malaysia (UPNM) with an improvement on 30 points.

However, Universiti Malaya (UM) and Universiti Malaysia Kelantan (UMK) decline in score, of 3 points and 2 points respectively.

5.6 Managed Portal Services (MPS)

From a total of 152 portals and websites under the MPS project, only top 10 are listed in the report. This year reflects achievement of 73 portals and websites, as compared to 36 last year. For the 5-star and 4-star, 45 portals/websites were identified as new comers and 3 portals/websites obtained 4-star rating.



1 Rubber Industry Small Holders Development Authority (RISDA)

4 88 8 73

1 Taiping Municipal Council 4 88 28 53

2 National Archive of Malaysia 5 87 15 66

3 City Council of Johor Bahru 6 86 8 73

4 Ketereh District Council 7 85 17 64

4 National Art Gallery 7 85 13 68

4 South East Johore Development Authority 7 85 26 55

4 Tumpat District Council 7 85 18 63

5 Gerik District Council 8 84 8 73

5 Ipoh City Council 8 84 23 58

5 Kuantan Municipal Council 8 84 34 47


5 Municipal Council of Johor Bahru Tengah 8 84 16 65

5 Sepang Municipal Council 8 84 13 68

6 Council of Trust for the Bumiputera (MARA) 9 83 27 54

6 District Council of Kota Tinggi 9 83 20 61

6 Economic Planning Unit (EPU) 9 83 21 60

6 Kota Bharu Municipal Council 9 83 16 65

6 Kuala Kangsar Municipal Council 9 83 24 57



6 Shah Alam City Council 9 83 16 65

6 Teluk Intan Municipal Council 9 83 28 53

7 Batu Gajah District Council 10 82 16 65

7 Contractor Services Centre 10 82 46 35

7 Cooperative College of Malaysia 10 82 10 71

7 Development Authority of Kelantan Selatan (KESEDAR)

10 82 23 58

7 District Council of Marang 10 82 17 64

7 Hulu Terengganu District Council 10 82 22 59

7 Jasin Municipal Council 10 82 28 53

7 Kajang Municipal Council 10 82 20 61

7 Labuan Corporation 10 82 22 59

7 National Arts Culture and Heritage Academy 10 82 48 33

7 Perbadanan Putrajaya 10 82 25 56

7 Petaling Jaya City Council 10 82 7 74

7 Tanjong Malim District Council 10 82 28 53

7 Tapah District Council 10 82 28 53

8 Bachok District Council 11 81 20 61

8 Dabong District Council 11 81 15 66

8 District Council of Mersing 11 81 20 61

8 District Council of Pontian 11 81 17 64

8 Jeli District Council 11 81 19 62

8 Kuala Krai District Council 11 81 19 62

8 Kuala Terengganu Municipal Council 11 81 19 62

8 Machang District Council 11 81 16 65

8 Pasir Mas District Council 11 81 20 61

8 Pasir Puteh District Council 11 81 15 66

8 Perak Tengah, Seri Iskandar District Council 11 81 32 49

8 Seremban Municipal Council 11 81 19 62

8 Tanah Merah District Council 11 81 19 62

9 Agriculture Department 12 80 24 57

9 City Hall of Kuala Lumpur 12 80 11 70

9 District Council of Labis 12 80 38 43



35 36



9 District Council of Setiu 12 80 21 60

9 District Council of Simpang Renggam 12 80 16 65

9 District Council of Yong Peng 12 80 19 62

9 Gua Musang District Council 12 80 16 65

9 Institute for Rural Advancement (INFRA) 12 80 18 63

9 Kemubu Agricultural Development Authority (KADA)

12 80 21 60

9 Kerian District Council 12 80 35 46

9 Lenggong District Council 12 80 25 56

9 Malaysian Handicraft Development Corporation 12 80 28 53

9 Melaka Municipal Council 12 80 30 51

9 Ministry of Rural and Regional Development, Malaysia

12 80 8 73

9 Municipal Council of Batu Pahat 12 80 20 61

9 Municipal Council of Kemaman 12 80 22 59

9 Municipal Council of Kluang 12 80 21 60

9 Municipal Council of Muar 12 80 21 60

9 Municipal Council of Pasir Gudang 12 80 17 64

9 Pengkalan Hulu District Council 12 80 29 52

9 Rompin District Council 12 80 24 57

9 South East Johor Municipal Authority 12 80 23 58

10 Besut District Council 13 79 22 59

10 Department Of Fisheries 13 79 32 49

10 District Council of Tangkak 13 79 17 64

Table 14 : MPS Ranking – Top 10 Rank & Score Comparison (Year 2010 vs. 2009)

First place of the ranking belongs to Rubber Industry Small Holders Development Authority (RISDA) and Taiping Municipal Council with 88 points. This is followed by National Archive of Malaysia with 87 points and City Council of Johor Bahru with 86 points.

The biggest leap in MPS is by Contractor Services Centre, from 3-star to 5-star with a difference of 47 points. The next biggest leap

is by Kuantan Municipal Council and District Council of Labis with 37 points.

5.7 Flagship Coordination Committee (FCC) Members

A total of 24 portals and websites were listed in the FCC group ranking. Three new portals/websites included in the list are Ministry of Information, Communication and Culture,

Ministry of Agriculture and Agro-Based Industry and Department of Syariah Judiciary.

Ranging between scores of 90 and 60, there are good progress depicted in the ranking whereby it no longer contains 3-star and 2-star portals and websites. As per table below, list, for the

first time, contains only portals/websites rated with 5-star and 4-star.

The biggest leap can be seen in the progress of Central Bank, with an increase of 33 points, making them a 4-star portal/website this year. This is followed by EPU with a difference of 23 points.



1 Attorney General Chambers 2 90 7 74

2 Ministry of Finance, Malaysia 3 89 1 84

2 Malaysian Administrative Modernisation and Management Planning Unit (MAMPU)

3 89 3 80

3 Ministry of Human Resources 4 88 4 78

4 Ministry of Information, Communication and Culture

6 86 4 78

5 Ministry of Education 7 85 6 75


7 Economic Planning Unit (EPU) 9 83 21 60

8 Public Service Department 10 82 11 70

9 Implementation and Coordination Unit (ICU) 11 81 7 74

10 Ministry of Health, Malaysia 12 80 12 69

10 Ministry of Science, Technology and Innovations, Malaysia

12 80 10 71

10 myGovernment 12 80 3 80

10 Prime Minister's Office 12 80 2 81

11 Ministry of Higher Education 15 77 15 66

12 National Registration Department 20 72 6 75

13 ePerolehan 21 71 17 64

13 Ministry of Energy, Green Technology and Water 21 71 13 68

13 Road Transport Department 21 71 6 75

14 Central Bank of Malaysia 23 69 45 36

15 Ministry of Home Affairs 25 67 29 52

15 Ministry of International Trade and Industry (MITI), Malaysia

25 67 8 73

16 Multimedia Development Corporation (MDeC) 26 66 25 56

17 Department of Syariah Judiciary Malaysia 32 60 29 52

Table 15 : FCC Member Ranking - Rank and Score Comparison (Year 2010 vs. 2009)



37

myGov topped the ranking this year with a score of 80 points. This is followed by ePerolehan, which topped the ranking last year and a third position which is shared by eSyariah and HRMIS.

MyHealth and JobsMalaysia, however, declined in both ranking and score this year, causing them to fall at the bottom.

Due to its nature of business, these portals and websites are not compliant to the set of criteria of MGPWA 2010. Main non-compliant is the inavailability of intranet online services.



1 myGovernment 12 80 3 80

2 ePerolehan 21 71 17 64

3 eSyariah 31 61 29 52

3 HRMIS 31 61 X X

4 MyHealth 35 57 17 64

5 JobsMalaysia 36 56 21 60

Table 16 : TH & EG Flagship Application Ranking - Rank & Score Comparison (Year 2010 vs. 2009)

YBhg Tan Sri Mohd Sidek b. Hj. Hassan presenting the 5-star portals and websites award to Director of eKL Division En. Wan Mohd Rosdi Wan Dolah last year. Looking over is YBhg Datuk Badlisham Ghazali, CEO of MDeC.

6.0 PILLARSMALAYSIA GOVERNMENT PORTALS & WEBSITES ASSESSMENT 2010



5.8 TH&EG Flagship Applications

Six portals/websites were included in the ranking, inclusive of HRMIS which is assessed for the first time. With the score ranging from

80 to 56, ranking contains 1 5-star, 3 4-star and 2 3-star portals/websites. The ranking is as Table 16 below:-

39 40

Similar to previous years, the set of criteria is made up of five pillars mainly Citizen Interaction, Citizen Insight Generation, Citizen Services, Citizen Support and Content Management. Total for the whole set is 100 and score for each pillar is as below:-

6.1 Citizen Interaction

25 marks were allocated for Citizen Interaction. With 14 criteria, none of the 1,145 portals and websites was able to obtain the perfect score.

The highest score for the pillar is 24 marks which is obtained by Ministry of Housing and Local Government, Ministry of Women, Family and Community Development and Perbadanan Putrajaya.

Most of Government portals and websites fall under the range of 11 to 15 points, with a total number of 369 portals and websites. The least

falls under the range of 1 to 5 points, with 2% (i.e. 27 portals and websites)

Pillars Year

2010 2009 2007 2006 2005

Citizen Interaction 25 points 25 points 25 points 25 points 25 points

Citizen Insight Generation 20 points 20 points 20 points 20 points 25 points

Citizen Services 40 points 40 points 40 points 45 points 40 points

Citizen Support 10 points 10 points 10 points 5 points 10 points

Content Management 5 points 5 points 5 points 5 points -

Total 100 points

Table 17 : Marks Allocation According to Pillars

Figure 9 : Score Distribution for Citizen Interaction Pillar

6.0 Pillars

Score Distribution for Citizen Interaction

25%

28%

35%

2%10%

21≤∑≤25

16≤∑≤20

11≤∑≤15

6≤∑≤10

1≤∑≤5

6.2 Citizen Insight Generation

As for the Citizen Insight Generation pillar, a total of 20 points were given. The full score for these 9 criteria is obtained by 56 portals and websites, as compared to only one last year.

Figure 10 : Score Distribution for Citizen Insight Generation Pillar

Figure 11 : Score Distribution for Citizen Services

The biggest number of portals and websites settled under the range of 6 to 10 points, with 314 portals and websites. However, there are 16 portals and websites who did not score at all in this particular pillar.

6.3 Citizen Services

The 15 criteria under Citizen Services are allocated with total marks of 40. With the highest score of 39, Ministry of Housing and

Local Government beat last year’s chart topper by 3 points.

This is followed by four portals/websites obtaining 36 points. To name they are Malaysian Administrative Modernisation and Management Planning Unit (MAMPU), Ministry of Finance, Ministry of Agriculture and Agro-Based Industry and Sepang Municipal Council.

PILLARS


Score Distribution for Citizen Insight Generation1%

19%

23%

30%

27% 16≤∑≤20

11≤∑≤15

6≤∑≤10

1≤∑≤5

0

Score Distribution for Citizen Services

3%

22%

44%

31%31≤∑≤40

21≤∑≤30

11≤∑≤20

1≤∑≤10

41

464 portals and websites settled under the range of 11 to 20 points, making it the biggest range in the Citizen Services pillar. The least, however, comes from the range of 31 to 40 points of which equals to 31 portals/websites.

6.4 Citizen Support

Citizen Support takes up a total of 10 marks. 292 portals and websites managed to obtain

full score. Compared to last year’s achievement, there is an increase of 253 portals and websites this year.

As for Citizen Support score distribution, majority of the portals and websites obtained either 10 or 9 marks. The least, on the hand hand, falls under the range of 1 to 2 points.

Total score for Content Management is 5 points. A total 410 portals and websites were able to obtain the perfect score as compared to only 188 fulfilling the pillar last year.

From the chart, it is depicted that majority of the portals and websites obtain full marks while the least obtain 0 marks. To be exact, there are 50 portals/websites that fails to fulfill none of the criterion in Content Management pillar.

Figure 12 : Score Distribution for Citizen Support

6.5 Content Management

Score Distribution for Citizen Support

29%

26%

20%2%

23%

9≤∑≤10

7≤∑≤8

5≤∑≤6

3≤∑≤4

1≤∑≤2

7.0 ASSESSMENT : STAR RATINGMALAYSIA GOVERNMENT PORTALS & WEBSITES ASSESSMENT 2010

PILLARS


Figure 13 : Score Distribution for Content Management

Score Distribution for Content Management

33%

20%

13%7% 0%

27%

5

4

3

2

1

0

43 44

All of the Government portals and websites assessed in MGPWA 2010 is measured with a star rating, ranging from 5-star to 1-star. Based on the score obtained, it will be matched to the star rating below:-

Portals/websites that were not assessed will be automatically classified as N/A. They carried no score.

This is the ultimate year for MGPWA whereby 101 portals/websites have obtained the 5-star rating. The tremendous progress was probably due to the awareness among Government agencies in offering a good Government portal/website. The biggest number of portals/websites are rated 2-star, followed by 3-star.

Although it is the fifth year of assessment, inaccessible portals and websites are still available.

7.0 Assessment : Star Rating

STAR SCORE RANGE

5-star 80 - 100

4-star 60 - 79

3-star 40 - 59

2-star 20 - 39

1-star 1 - 19

N/A 0

STARNUMBER OF PORTALS

AND WEBSITES

5-star 101

4-star 220

3-star 328

2-star 374

1-star 31

N/A 91

Table 18 : Star Rating

Table 19 : Star Rating Segregation of MGPWA 2010

Figure 14 : Star Rating Comparison for 2010, 2009, 2007, 2006 & 2005

Year STAR5 STAR 4 STAR 3 STAR 2 STAR 1 STAR

TOTAL(80 - 100) (60 - 79) (40 - 59) (20 - 39) (0 - 19)

2010Number of portals/

websites101 220 328 374 31 1,054

Percentage 9.58% 20.87% 31.12% 35.48% 2.94% 100%


websites7 173 352 495 51 1,078

Percentage 0.65% 16.05% 32.65% 45.92% 4.73% 100%


websites3 85 387 412 165 1,052

Percentage 0.29% 8.08% 36.79% 39.16% 15.68% 100%


websites0 16 124 434 251 825

Percentage 0% 1.94% 15.03% 52.61% 30.42% 100%


websites0 9 61 440 343 853

Percentage 0% 1.06% 7.15% 51.58% 40.21% 100%

ASSESSMENT : STAR RATING


0

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5-STAR 4-STAR 3-STAR 2-STAR 1-STAR

YBhg Tan Sri Mohd Sidek b. Hj. Hassan presenting the 2009 5-star portals and websites award to Director General of Minerals and Geoscience Department Malaysia, YBhg Dato’ Yunus b. Abdul Razak.

45

From the graph, it can be observed that the number of 5-star has been growing since the MGPWA 2007, from 0% to 0.29% and 2 years later to 9.58%. The 4-star rating also depicted growth, as early as MGPWA 2006. The percentage has increased by 27.17%

As for 3-star rating, the percentage has increased for 2 consecutive years, since 2006. However, in 2009 it has shown a decrease pattern, making year 2007 the highest percentage by far.

Different from the rest, 2-star rating showed a mixed pattern. The percentage has increased in 2006 and 2009. However, in 2007 and this year percentages have reduced.

1-star rating, on the other hand, has progressively reduced within these 5 years. Starting with a percentage of 40.21%, it has gone down to 2.94% this year. This simply means that the Malaysia Government portals and websites are gradually improving from time to time.

8.0 KEY FINDINGSMALAYSIA GOVERNMENT PORTALS & WEBSITES ASSESSMENT 2010

ASSESSMENT : STAR RATING


47 48

1. Government portals and websites linked to myGovernment have been streamlined this year.

2. The star rating of Government portals and websites have improved tremendously.

3. Offerings of online services to portals and websites users have increased by almost double.

4. Government responsiveness towards citizens

Duplications in Government Machinery have reduced due to the updating that was done by respective agencies.Apart from that, there was also a difference between the number of portals and websites obtained from myGov as of 31st of March and during the assessment. The orginal number of 1,193 has reduced to 1,137 portals and websites by the end of the assessment. Number of inaccessible portals/ websites was decreased by 20.17% from 114 to 91 this year.24 portals/websites were found to be newly-listed in myGov portal.37 portals and websites were provided with the wrong URLs whereby the correct URLs were obtained from portals/websites of parents/key agencies.

101 portals and websites has obtained the highest rating, making it the biggest improvement of 5-star rating thus far, with an increment of 94.The number of 4-star portals and websites increase by 47 portals and websites with 27.17%.328 portals and websites ascertained 3-star rating, indicating a decrease of 6.82%.Therefore, the number of portals and websites obtaining 3-star and above this year has increased to 61.57%,

a)

b)

c)

d)

e)

a)

b) c) d)

a)

b)

c)

d)

e)

a)

b)

c)

8.0 Key Findings

as compared to 49.35% in 2009 and 45.16% in 2007.

Although all of the accessible portals and websites do offer at least 1 online service, the percentage of 73.28% can be improved further. 15 portals and websites ascertained a perfect score of 15 points for their online services, which indicates an increase of 200%.Government agencies are starting to segregate the online services according to their nature to simplify users’ experiences.The biggest percentage falls under those portals and websites that offer only 1 online service with 12.66%, and followed by 11.97% offering only 2 online services and 9.08% offering only 3 online services.The smallest percentages belong to portals and websites offering 13 and 14 online services with 0.52%.

From 45.97%, the percentage of portals and websites offering feedback form has increased to 48.56%.Comments/Forum has decreased from 39.51% to 37.21%.Feedback response also has increased from 117 to 164. The progress of 40.17% was probably due to anonymous public enquirer when sending in messages via

5. Offering the cutting-edge technology to allow citizens’ participation

6. Towards transparencies and accountabilities of Government agencies

7. Earning users self-confidence to perform online transaction

feedback form.Almost 90% of the portals and websites assessed failed to respond to queries within the suggested three working days. There were also a few encounters whereby responses received from agencies were inappropriate as good manners are one of the key to serving citizen better.In one of the responses received from the agencies, their superior was kept in the loop. To add up to that, assessor also have received another response from the same superior. Thereby, this is a very good example to follow. Auto notification this year has a percentage of only 8.91% as compared to 52.77% last year. The difference of 83.78% is mainly because of the missing notification of timeline upon the submission of a message via feedback form.

With the ability to subscribe to RSS Feed in internet browsers, mobile phone and email, it is with no surprise that 360 portals/websites are taking advantage in offering the latest feed of their agencies. This total up to 31.44%.The connection of Web 2.0 tool and Government is also evident this year with the availability of social networking, blogging and microblogging, podcasting, and online photo management in many Government portals and websites. For faster and easy-access, mobile web or Short Message Service (SMS) were found in 252 portals/websites, with 22.01%.

d)

e)

f)

g)

a)

b)

c)

a)

b)

c)

a)

b)

c)

782 portals and websites are now offering the Client’s Charter, as a strong tool of credibility, which is 68.3% of 1,145 assessed this year.To empower the quality of services offered by Government agencies, 218 has started to display their achievement of Client’s Charter in their portals and websites. For a new criterion, the number shown is quite encouraging. A total of 223 portals and websites are now providing number of their online services transaction for public and users viewing.

From 1,145 portals and websites assessed, 46.99% have made the Security Policy available while 52.75% have provided the Privacy Policy to ensure the confidentiality of information gathered on the portals/websites.To make users feel safer and more secure, cookies is now used together with session by 734 portals and website which is equivalent to 64.10%.Government agencies are also gaining users’ confidence by enabling digital signatures in their portals/websites. With 8.56% only, more portals and website must consider implementing the tools for the integrity of services offered.

KEY FINDINGS


Almost 90% of the portals and websites assessed failed to respond to queries within the suggested three working days.

49

8. Simplifying the users experience when using the portals and websites.

This year has shown the increase of personalizing the information and services according to the target audience, from 4.87% to 24.63%.The biggest percentage falls under those portals and websites that provide either Bahasa Malaysia or English language with 59.13%, followed by 28.47% of those offering both Bahasa Malaysia and English Language. It was also noted during the assessment that agencies are still using online translator for their English section, which is unfavorable to the users.In providing the search feature, 615 portals and websites have fulfilled the internal searching.As for logging-in convenience, 29.08% of portals and websites assessed have provided the “Remember Me” Feature.As compared to last year, a tremendous improvement can be depicted in the Loading Time criterion with 910 portals and websites taking less than 10 seconds to load their main page. From the 1,054 accessible portals and websites, only 942 are compatible in three browsers and more. This equals to 82.27%.Two or more broken links were found in 307 of the accessible portals and websites.With the new methodology, 210 portals/websites were not rewarded with marks for telephone number due to unanswered call and incorrect phone numbers.

a)

b)

c)

d)

e)

f)

g)

h)

i) With the allocation of marks for the different elements of W3C Disability Accessibility, only 37.21% of portals and websites scored this year. Font sizing and font colour changing were found to only apply to certain sections of the portals/websites, causing many agencies to lose marks.

Telehealth & E-Government Senior Manager, Puan Gayah Gulam Haidar during her presentation of the 2009 seminar.

9.0 WAY FORWARD AND RECOMMENDATIONS MALAYSIA GOVERNMENT PORTALS & WEBSITES ASSESSMENT 2010

KEY FINDINGS


51

9.0 Way Forward and Recommendations

With the existing streamlining done to Government Machinery of myGov, all agencies must keep up the updating process to ensure correctness of the listed URLs and existence of portals and websites duplications.

Elimination of inaccessible portals and websites are necessary, especially if they have not been able to be assessed for the past three years of assessment. Maintenance should be done during the off-peak hours to prevent any dissatisfactory among users when trying to access the portals/website.

A strong motivation to get citizens and other stakeholders to transact with the online Government services is to align the related, useful information and online services according to the target audience. For instance, Government agencies must start segregating their online services according to the target audience and its nature - Internet and Intranet.

Agencies must be able to provide avenues for the citizens to voice out their opinions, feedback, enquiries and complaints, whereby they can be deliberated in improving the customer experience when dealing with the Government agencies.

Act quickly. Any enquiries or messages sent by citizen must be responded within 3 working days in order to increase the efficiency of public sector. This must be in line with the client charter specified and posted on the websites.

For best use of Government resources, agencies need to incorporate latest technology. This can be done by

1.

2.

3.

4.

5.

6.

7.

8.

9.

implementing Web 2.0 tools that allow the involvement of citizens in the public sector. For instance, if an agency is holding a campaign, a page on it can be created in Facebook for better promotion among the citizens.

Transparencies are also necessary to earn the trust from citizen. Thus, it is important to include the policies, charters and their achievements thus far and number of transactions in the portals/websites.

Citizens want to be assured that when they are dealing with Government online, the security risk is not there. Therefore, to gain their confidence that Government portals and websites are safe and secure, agencies must fulfill the security requirement.

User friendly and convenience play a crucial part. Although the technology and information in a portal/website are expanding rapidly, agencies must take into account that when a user is browsing through their portals/websites, it must be hassle-free.

10.0 CONCLUSIONMALAYSIA GOVERNMENT PORTALS & WEBSITES ASSESSMENT 2010

WAY FORWARD AND RECOMMENDATIONS


53

10.0 Conclusion

As this year marked the fifth assessment of MGPWA, it has come to a point that Malaysia Government portals and websites must prioritise the participation of citizens. Offering online services are deterring when not many, or maybe even no one, are utilizing the two-way interactions.

Therefore, despite just focusing on creating more services available online, agencies must ensure users return to the portals and websites for more services. Security and safety of users, user-friendliness, transparencies and

efficiency and continuous promotion of these Government portals and websites are some of the factors that need to be considered by agencies.

Government portals and websites must take a big leap this year. The first step to this is by striving for good online services and ensuring users are comfortable acquiring services via their portals/websites. Thereby, it is crucial to gauge citizens’ experience so that Malaysia can be a notable climber of the top E-Government countries around the world.

11.0 APPENDICESMALAYSIA GOVERNMENT PORTALS & WEBSITES ASSESSMENT 2010

CONCLUSION


55 56

11.0 AppendicesAppendix 1 : Criteria of Assessment

Pillar Criteria Definition

Citizen Interaction

Phone Contact Information

• Phone number that allows citizens to contact the respective Government unit.

Fax number• Fax number that allows citizens to fax in to the respective Government unit/department.

Address Information

• Address information that allows citizen to contact the respective Government unit.

Email

• Email address that allows citizens to contact the respective Government unit/department.

• This may include webmasters and the officers, who are in-charge of the Government-related services.

Comments/Forum

• Comment is defined as opinion expressed by a citizen upon reading issues in a particular website or based on a citizen’s experience while dealing/ transacting with respective Government unit/ department. It is usually a one-way channel.

• A guest book could be a comment channel if such facility is available.

• Forum, an Internet discussion group is also a channel for the citizen to send in their comments.

• To overcome the negative remarks from being posted on the forum/comments, the purpose and usage of the area must be communicated to visitors and how it can affect the performance of a website.

• Spamming activity within the forum should also be monitored.

E-mail Updates/Broadcast

• Email update is defined as updated information being sent to the subscribers who intend to be notified of any new information.

• Newsletter’s subscribers can be considered as part of this criterion.

• Announcement can be considered under broadcast.

Publications/Databases

• Publications are referred to information available via online or downloadable manner. Thus, offline publications are not considered here.

• If majority of publications/databases are not available/non-accessible online or experiencing faulty link, then it should not be considered here.


Citizen Interaction

Publications/Databases

• Publication is usually explicitly stated as "publication" or sometimes "information" in a website.

• If it is an abstract, then it is not considered as publication.

• Articles/news clipping are not considered as publication.

• Databases are defined as data information with regards to the administration of the Government unit/department.

• Searchable database would be counted as services only if they involve in accessing information that result in a specific Government service response.

• Statistic is not considered as a database.

• Example: Staff directory is considered as a database if the contact information is available.

Video/Audio clips

• Streaming/downloaded audio clips are clips with sound only and are meant to be recorded for listening purpose.

• Background sound is not an audio clip.

• Streaming/downloaded video clips are clips with sound and moving picture and are meant to be recorded for viewing purpose.

• Flash is not considered as a video clip.

• Flash in the cover page is not considered as a video clip.

• Both audio and video clips must be related to the agency.

Search

• A facility to seek information by typing in the queries.

• The search function must be internal, that is within the agency's website.

• Example: Search box.

Multi Language

• Both Malay and English languages are encouraged to be included in the portal/website.

• Other language is an optional.

• For portal/website with only Malay version, but a translation tool is provided, then it is still considered as yes.

APPENDICES


57 58


Citizen Interaction

Multi Language

• The whole content of a portal/website must be translated into the particular language, be it foreign or Malay language. Discrepancy between the content and its translation are also to be avoided.

W3C Disability Accessibility

• W3C disability accessibility is evaluated using the web link: http://wave.webaim.org.

• It uses criterion automatic priority 1 that is the basic disability accessibility criteria that all portals/ websites should adhere to.

• Allow users with poor eyesight to view the content of a website according to his/her preferences by changing the size on the text, spacing and color.

Agency Policies• Website must display their policy for visitor’s viewing.

Client’s Charter• Client's charter is a requisite in the portal/website and must be made available for visitor’s viewing.

Achievement of Client’s Charter

• To make available the achievements together with the client’s charter.

Citizen Insight Generation

Remember Me Feature

• It provides users the ease of accessing a portal/ website without having to login for every visit.

• Usually, there would be a tick box under the login - whether a user would want to have this activated, for example auto login.

• Auto complete for form is not considered here.

Website Personalization

• Having sections catering to a specific audience in order to remove clutter.

• Provide links so that users can view type of information tailored to their needs; i.e. students, parents, teachers, and partners.

• A quick and easy way to direct citizens to the information or services they are seeking.

Privacy Policy

• Privacy statement must be displayed for visitor’s viewing.

• Disclaimer and terms & conditions cannot be considered as privacy statement.

• Provide encrypted pages to demonstrate site users’ protection.

• Example: Prohibition on cookies and sharing personal information.


Citizen Insight Generation

Use of Sessions

• Eliminate the usage of cookies by opting for the usage sessions.

• The existence of session can be checked using online tool e.g. Truwex.

Feedback Form / Inquiry

Form

• Feedback is defined as opinions expressed with regards to the website functionality and usage experienced by a visitor/user.

• Complaint cannot be considered as feedback.

Feedback Response

• Agency has to respond within 3 working days upon submission of feedback/comment by a visitor.

Frequently Asked

Questions (FAQs)

• FAQ section should be created in order to answer citizen’s enquiry/concern.

• It is advisable for a portal/website to provide a form or contacts (e.g. email) for other questions that are not listed in the FAQ.

Disclose the Disclaimer Statement

• To notify visitors on the disclaimer statement.

• Portal/Website must display the disclaimer statement for visitor’s viewing.

Notice of Copyright

• Copyright statement must be displayed in the portal/ website to inform visitors on the intellectual property matters.

Citizen Services

Number of Online Services

• Online services are defined as services that can be fully transacted online without having to physically visit the Government unit/department, bank, post office, etc.

• Online service here is referred to as providing services within the portal/website domain. This is because some portals and websites have its affiliated partners to conduct online services, which should be excluded.

• The services could be for public or Government agencies.

• If they are for intranet usage, it is to be mentioned in the portals/websites

• 3 Example: Room booking, online form submission, online tender/quotation submission, inquiry/ checking on status of transaction, etc.

E-Payment Channels

• A bonus of 1 point is given.

APPENDICES


59 60


Citizen Services

Number of Transaction for

Online Services

• To provide updated number of transaction for any of the online services provided in the portals/websites.

• To also provide percentage of the transactions.

No Advertisement

• Advertisement must be related to the agency.

• Not meant for commercial purpose.

• Government-Linked Company (GLC) advertisement is considered a commercial advertisement.

• A Government related tender/quotation notification is not considered as advertisement.

• Pop-up ads need to be avoided as it is de- legitimizing.

• Example: Banner, pop-up, fly-by advertisement.

Security Policy

• Security statement must be displayed for visitor’s viewing.

• Disclaimer and terms & conditions are not considered as security statement.

• Example: Use of software to monitor traffic on a particular portal/website.

Link to Other Sites

• Whether a "link to other websites/portals" section is available.

• Links should be consolidated according to categories. Only relevant sites/links can be considered here.

Link to myGov• Each agency must be linked to myGovernment portal.

Link to MSC Malaysia

• Link to MSC Malaysia website is a bonus.

“About Us” section

• Basically it provides information on the respective Government unit/ department.

• It could either be explicitly stated under “About Us” section or in the introduction page.

No Broken Link

• The hyperlink on a particular portal/website that does not function e.g. URL has been changed, or the page has been moved.

• Many online tools are available e.g. Truwex, Xenu, Broken Link Checker.


Citizen Services

Feature Additional

Technology/Web 2.0

Applications

• Any form of technology advancement.

• Web 2.0 applications can also be opt by agencies.

Mobile Web/SMS

• Mobile web initiative or any type of sms features that can be accessed by visitors.

Auto Notification

• Notification will be prompted to visitors upon submission of feedback forms, comments or enquiries on the website or upon bill payment on the portal.

• Reference number is encouraged to be included with the response for tracking purposes.

• Include the timeline of when agencies will come back to users.

• Example: Upon submission of comment/feedback, a pop-up window will be prompted.

RSS Feed

• Summaries of web site content that are published in the RSS format for download.

• It allows you to read the constantly updated contents in your RSS reader without having to visit the website.

Digital Signature

• Facility is provided in transactions that can be carried out in the portals/websites.

Citizen Support

Support Link

• Includes “Help”, troubleshooting and guidance to the visitors/users to use the portal/website (e.g. step- by-step instruction on how to download a file).

• It can be placed in the FAQ section.

Navigation Support

• Site Map is considered as navigation support.

• Quick link can also be considered as navigation support.

Loading Time

• Loading time of front page of agency’s portal/ website (should not exceed 10 seconds; based on network speed of 100Mbps).

• Online tools can be used to test the criterion i.e. Truwex, Website Speed Test.

Browser Support

• Number of support browser(s) that could be accessed by visitors, at least Internet Explorer (IE) and Mozilla.

Best Viewed Statement

• Statement of “Best Viewed” must be displayed.

APPENDICES


61 62


Content Management

“Laman Web Rasmi”

• The phrase must be displayed on the Government website/portals.

Display of Malaysia

Government Crest &

Agency’s crest/logo

• Agency’s crest/logo can also be displayed (but no mark will be given).

Display of MSC Malaysia

Logo

• The MSC Malaysia logo must be displayed at least at the front page.

• Displaying it at the sub page is encouraged.

Updated Event/

Information Notification

• It is essential to provide updated information on the portals/ websites.

• Obsolete information should be removed immediately.

• It does not include archived information.

• The phrase "Last update" must be displayed on the portals/websites.

Website Counter

• A tool to count the number of hits/visits of a website.

• A hit is a file sent to the browser by a web server.

• A visit happened when someone visits a website. It might consist of one or more hits.

No. Portals/Websites URL

1 Beaufort District Councilhttp://www.sabah.gov.my/dir/ou.asp?id=md.bft&sort=rank&page=1

2Federal Territory Land Executive Committee Secretariat

http://www.kwp.gov.my/3rdLevel.asp?catid=6&parentid=0&contentid=100

3 Federal Territory Sports Councilhttp://www.kwp.gov.my/2ndLevel.asp?catid=9&parentid=0&contentid=91

4 Kelantan Agriculture Departmenthttp://www.doa.gov.my/doastate/kelantan/jpkn/index.htm

5 Kuala Penyu District Councilhttp://www.sabah.org.my/bm/daerah/daerah/pdm/kuala-penyu/jabatan_agensi.asp

6National Council for Occupational Safety & Health

http://www.mohr.gov.my/index.php?option=com_content&task=view&id=135&Itemid=224

Appendix 2 : NSL Portals/Websites

No. Portals/Websites URL

7 National Labour Advisory Councilhttp://www.mohr.gov.my/index.php?option=com_content&task=view&id=134&Itemid=223

8National Oceanography Directorate (NOD)

http://www.mosti.gov.my/mosti/index.php?option=com_content&task=blogcategory&id=5&Itemid=27

9 Office of Science Advisorhttp://www.mosti.gov.my/mosti/index.php?option=com_content&task=blogcategory&id=69&Itemid=465

10 Ranau District Councilhttp://www.sabah.gov.my/dir/ou.asp? culture=br&id=md.rnu&sort=rank& page=3

11 Science and Technology Division (S&T)http://www.mosti.gov.my/mosti/index.php?option=com_content&task=blogcategory&id=4&Itemid=180

12 Selangor Immigration Departmenthttp://www.imi.gov.my/bm/telefon/im_Telefon.asp

13Selangor National Registration Department

http://www.jpn.gov.my/BM/info/jpnselangor.htm

14 The International Divisionhttp://www.mosti.gov.my/mosti/index.php?option=com_content&task=blogcategory&id=7&Itemid=35

15 The Office of the Head of State, Penanghttp://www.penang.gov.my/index.php?ch=28

16 Tribunal For Consumer Claimshttp://www.kpdnkk.gov.my/index.php?option=com_content&task=blogcategory&id=63&Itemid=405

17 Wages Councilhttp://www.mohr.gov.my/index.php?option=com_content&task=view&id=136&Itemid=225

Appendix 3 : Newly-Listed Portals/Websites

No. Portals/Websites Ministry/State

1 Chief Minister's Office Terengganu

2 District offices of Johor Johor

3 Forest Department Sarawak Sarawak

4 Internal Audit Unit Terengganu

5 Islamic Religious Department Sarawak Sarawak

APPENDICES


63 64

Appendix 4 : Wrong URL


1 Baling Land Office Kedah

2 Bintulu District Office Sarawak

3 Curriculum Development Centre Ministry of Education

4 Department of Irrigation and Drainage Perak Perak


6 Kedah Islamic Affairs Department Kedah

7 Kelantan Museums Corporation Kelantan

8 Kelantan State Library Kelantan

9 Land and Survey Department Sarawak Sarawak

10Malaysian Communications and Multimedia Commission

Ministry of Information, Communication and Culture

11 Malaysian Institute of Road Safety Research (MIROS) Ministry of Transport

12 Management Service Unit Terengganu

13Ministry of Housing and Urban Development, Sarawak

Sarawak

14 National Accounting Institute Ministry of Finance

15 National Craft InstituteMinistry of Information, Communication and Culture

16 Perbadanan Menteri Besar Negeri Kelantan Kelantan

17Perbadanan Pengurusan Sisa Pepejal Dan Pembersihan Awam (PPSPPA)

Ministry of Housing and Local Government

18 Portal Rasmi Projek Diraja Negeri Kelantan Kelantan

19 Public Works Department of Sarawak Sarawak

20 Social Welfare Department of Sarawak Sarawak

21 State Financial and Treasury Department Kedah

22 Urusetia Pembangunan Belia Sukan dan NGO Ministry of Agriculture and Agro-based Industry

23 Wilayah Persekutuan Islamic Religious CouncilPrime Minister’s Department

24 Wilayah Persekutuan Mufti OfficePrime Minister’s Department


5Department of Youth and Sports, Federal Territory Kuala Lumpur

Ministry of Youth and Sport

6 Department of Youth and Sports, MelakaMinistry of Youth and Sport

7 Department of Youth and Sports, PenangMinistry of Youth and Sport

8 Department of Youth and Sports, PerlisMinistry of Youth and Sport

9 Education Planning And Research Division Ministry of Education

10 Federal Development Department of Sabah Sabah

11 Ilmu Khas Teachers Training College Ministry of Education

12 Kedah Mufti Office Kedah

13 Kedah Social Welfare Department Kedah

14 Kemabong Sub District Office Sabah

15 Kota Marudu / Pitas District Council Sabah

16 Kota Setar Land Office Kedah

17 Labuan Education Department Ministry of Education

18 Limbang District Office Sarawak

19 Ministry of Social Development and Urbanisation Sarawak

20 Office of the HRH Raja Perlis Perlis

21 Papar District Council Sabah

22 Penang Education Department Ministry of Education

23 Perak Forestry Department Perak

24 Perak Public Works Department Perak

25 Perak State Agricultural Development Corporation Perak

26 Perlis Education Department Ministry of Education

27 Perlis PolytechnicMinistry of Higher Education

28 Perlis Social Welfare Department Perlis

29 Perlis Veterinary Services Department Perlis

30 Pharmaceutical Services Division Ministry of Health

31 Putrajaya Education Department Ministry of Education

32 Sabah Education Department Ministry of Education

33 Selangor Forestry Department Selangor

34 Selangor Public Service Comission Selangor

APPENDICES


65 66


35 Teachers' Education Division Ministry of Education

36 Technical Teachers Training College Ministry of Education

37 W.P.Labuan Survey and Mapping DepartmentMinistry of Natural and Resources Environment

Appendix 5 : Overall Ranking

No Rank Portal/Website Score StarPillar

CI CIG CSe CSu CM

1 1 Ministry of Housing and Local Government

94 5 24 16 39 10 5

2 2 Attorney General Chambers 90 5 21 20 34 10 5

3 2 Local Government Department

90 5 22 20 33 10 5

4 3 Ministry of Finance, Malaysia 89 5 18 20 36 10 5

5 3 Malaysian Administrative Modernisation and Management Planning Unit (MAMPU)

89 5 22 16 36 10 5

6 4 Ministry of Human Resources 88 5 21 20 32 10 5

7 4 Rubber Industry Small Holders Development Authority (RISDA)

88 5 20 20 33 10 5

8 4 Sarawak 88 5 21 20 32 10 5

9 4 Taiping Municipal Council 88 5 22 20 31 10 5

10 5 Johor 87 5 22 20 30 10 5

11 5 National Archive of Malaysia 87 5 22 20 30 10 5

12 6 City Council of Johor Bahru 86 5 22 16 35 8 5

13 6 Kelantan 86 5 21 20 32 8 5

14 6 Ministry of Information, Communication and Culture

86 5 22 16 34 10 4

15 6 Penang State Secretariat Office

86 5 18 20 33 10 5

16 6 Selangor 86 5 19 18 34 10 5

17 7 Ketereh District Council 85 5 21 20 29 10 5

18 7 Kota Bharu District and Land Office

85 5 23 16 31 10 5

NoteCitizen Interaction = C.I., Citizen Insight Generation = C.I.G., Citizen Services = C.Se., Citizen Support = C.su., Content Management = C.M.


CI CIG CSe CSu CM

19 7 Ministry of Education 85 5 21 20 29 10 5

20 7 National Art Gallery 85 5 22 20 28 10 5

21 7 South East Johore Development Authority

85 5 19 20 31 10 5

22 7 Tumpat District Council 85 5 21 20 29 10 5

23 8 Gerik District Council 84 5 22 20 27 10 5

24 8 Ipoh City Council 84 5 23 14 32 10 5

25 8 Kuantan Municipal Council 84 5 20 16 33 10 5

26 8 Melaka 84 5 21 20 28 10 5

27 8 Ministry of Agriculture and Agro-Based Industry

84 5 20 13 36 10 5

28 8 Municipal Council of Johor Bahru Tengah

84 5 19 20 30 10 5

29 8 Sepang Municipal Council 84 5 17 16 36 10 5

30 9 Council of Trust for the Bumiputera (MARA)

83 5 18 20 30 10 5

31 9 District Council of Kota Tinggi 83 5 22 20 26 10 5

32 9 Economic Planning Unit (EPU)

83 5 20 14 34 10 5

33 9 Human Resources Development Fund (HRDF)

83 5 17 18 35 8 5

34 9 Kelantan Islamic Foundation 83 5 22 20 28 8 5

35 9 Kota Bharu Municipal Council

83 5 21 16 31 10 5

36 9 Kuala Kangsar Municipal Council

83 5 22 16 30 10 5

37 9 Ministry of Women, Family and Community Development

83 5 24 18 26 10 5

38 9 National Craft Institute 83 5 20 16 33 10 4

39 9 Shah Alam City Council 83 5 18 20 30 10 5

40 9 Teluk Intan Municipal Council

83 5 21 20 27 10 5

41 10 Batu Gajah District Council 82 5 20 18 29 10 5

42 10 Contractor Services Centre 82 5 21 16 30 10 5

43 10 Cooperative College of Malaysia

82 5 22 15 30 10 5

APPENDICES


67 68



CI CIG CSe CSu CM

44 10 Development Authority of Kelantan Selatan (KESEDAR)

82 5 22 16 29 10 5

45 10 District Council of Marang 82 5 22 16 29 10 5

46 10 Hulu Terengganu District Council

82 5 22 20 25 10 5

47 10 Jasin Municipal Council 82 5 21 20 26 10 5

48 10 Kajang Municipal Council 82 5 17 16 34 10 5

49 10 Labuan Corporation 82 5 22 20 25 10 5

50 10 National Arts Culture and Heritage Academy

82 5 22 18 27 10 5

51 10 Perbadanan Putrajaya 82 5 24 14 29 10 5

52 10 Petaling Jaya City Council 82 5 21 16 30 10 5

53 10 Public Service Department 82 5 21 11 35 10 5

54 10 Tanjong Malim District Council

82 5 22 20 26 9 5

55 10 Tapah District Council 82 5 22 20 25 10 5

56 10 Universiti Pendidikan Sultan Idris (UPSI)

82 5 18 20 29 10 5

57 11 Bachok District Council 81 5 21 16 29 10 5

58 11 Dabong District Council 81 5 21 16 29 10 5

59 11 District Council of Pontian 81 5 21 20 25 10 5

60 11 District Council of Mersing 81 5 22 20 24 10 5

61 11 Islamic Science University of Malaysia (USIM)

81 5 21 20 28 8 4

62 11 Implementation and Coordination Unit (ICU)

81 5 19 14 33 10 5

63 11 Jeli District Council 81 5 21 16 29 10 5

64 11 Kuala Terengganu Municipal Council

81 5 21 16 29 10 5

65 11 Kuala Krai District Council 81 5 21 16 29 10 5

66 11 Machang District Council 81 5 21 16 29 10 5

67 11 Pasir Mas District Council 81 5 21 16 29 10 5

68 11 Pasir Puteh District Council 81 5 22 16 28 10 5

69 11 Perak Tengah, Seri Iskandar District Council

81 5 22 16 28 10 5


CI CIG CSe CSu CM

70 11 Seremban Municipal Council 81 5 22 20 24 10 5

71 11 Tanah Merah District Council 81 5 22 16 28 10 5

72 12 Agriculture Department 80 5 19 18 28 10 5

73 12 City Hall of Kuala Lumpur 80 5 20 18 27 10 5

74 12 District Council of Labis 80 5 22 16 27 10 5

75 12 District Council of Simpang Renggam

80 5 20 16 29 10 5

76 12 District Council of Yong Peng 80 5 21 20 24 10 5

77 12 Gua Musang District Council 80 5 22 16 27 10 5

78 12 Institute for Rural Advancement (INFRA)

80 5 18 20 29 8 5

79 12 Johor State Government Secretary Office

80 5 21 18 26 10 5

80 12 Kerian District Council 80 5 21 16 28 10 5

81 12 Kemubu Agricultural Development Authority (KADA)

80 5 22 16 27 10 5

82 12 Lenggong District Council 80 5 22 20 23 10 5

83 12 myGovernment 80 5 18 16 31 10 5

84 12 Malaysian Handicraft Development Corporation

80 5 22 16 27 10 5

85 12 Melaka Municipal Council 80 5 22 16 27 10 5

86 12 Ministry of Science, Technology and Innovations, Malaysia

80 5 17 20 28 10 5

87 12 Ministry of Rural and Regional Development, Malaysia

80 5 19 16 30 10 5

88 12 Ministry of Health, Malaysia 80 5 20 11 34 10 5

89 12 Ministry of Tourism 80 5 20 16 29 10 5

90 12 Municipal Council of Batu Pahat

80 5 21 16 28 10 5

91 12 Municipal Council of Kemaman

80 5 20 20 25 10 5

92 12 Municipal Council of Kluang 80 5 21 16 28 10 2

93 12 Municipal Council of Muar 80 5 22 16 27 10 5

APPENDICES


69 70


CI CIG CSe CSu CM

94 12 Municipal Council of Pasir Gudang

80 5 21 16 28 10 5

95 12 Office of the Chief Secretary to the Government

80 5 22 18 25 10 4

96 12 Pengkalan Hulu District Council

80 5 22 16 27 10 5

97 12 Prime Minister's Office 80 5 22 18 25 10 5

98 12 Rompin District Council 80 5 22 16 27 10 5

99 12 South East Johor Municipal Authority

80 5 21 16 30 8 5

100 12 Terengganu 80 5 21 16 29 10 4

101 12 District Council of Setiu 80 5 22 16 27 10 5

102 13 Besut District Council 79 4 18 20 26 10 5

103 13 Department of Fisheries 79 4 17 13 34 10 5

104 13 District Council of Tangkak 79 4 21 16 27 10 5

105 13 Federal Agricultural Marketing Authority (FAMA)

79 4 20 16 28 10 5

106 13 Johor Land and Mines Department

79 4 18 18 28 10 5

107 13 Judicial and Legal Training Institute

79 4 19 20 29 6 5

108 14 District Council of Dungun 78 4 21 16 26 10 5

109 14 Kelantan Syariah Judiciary Department

78 4 19 20 26 8 5

110 14 Melaka Syariah Court 78 4 21 20 22 10 5

111 14 Minerals and Geoscience Department Malaysia

78 4 19 17 27 10 5

112 14 Ministry of Defence 78 4 20 14 29 10 5

113 14 Ministry of Youth and Sports, Malaysia

78 4 19 18 27 10 4

114 14 Tanah Merah District and Land Office

78 4 22 16 27 8 5

115 14 Temerloh Municipal Council 78 4 17 16 30 10 5

116 14 Selama District Council 78 4 20 16 27 10 5

117 15 Ampang Jaya Municipal Council

77 4 19 16 27 10 5



CI CIG CSe CSu CM

118 15 Bentong Municipal Council 77 4 21 20 22 9 5

119 15 Department of Skills Development

77 4 19 16 27 10 5

120 15 Department of Statistics 77 4 20 18 24 10 5

121 15 Hulu Selangor District Council 77 4 18 20 26 8 5

122 15 Kinta Selatan, Kampar District Council

77 4 20 16 26 10 5

123 15 Manjung Municipal Council 77 4 20 16 28 8 5

124 15 Ministry of Higher Education 77 4 21 18 23 10 5

125 15 Prisons Department Malaysia 77 4 18 14 30 10 5

126 15 Universiti Tun Hussein Onn Malaysia (UTHM)

77 4 21 13 29 9 5

127 16 Department of Irrigation and Drainage

76 4 23 13 25 10 5

128 16 Federal Town and Country Planning Department

76 4 20 12 29 10 5

129 16 Kedah Regional Development Authority (KEDA)

76 4 21 16 24 10 5

130 16 Kulai Municipal Council 76 4 21 16 24 10 5

131 16 Kulim Land Office 76 4 19 20 22 10 5

132 16 Kubang Pasu District Council 76 4 22 20 19 10 5

133 16 Maran District Council 76 4 20 16 26 9 5

134 16 Ministry of Works, Malaysia 76 4 20 14 28 10 4

135 16 National Institute for Public Administration (INTAN)

76 4 20 20 21 10 5

136 16 Negeri Sembilan 76 4 17 16 28 10 5

137 16 Pasir Mas District and Land Office

76 4 22 16 24 10 4

138 16 Universiti Sains Malaysia (USM)

76 4 19 17 28 8 4

139 17 Bera District Council 75 4 21 20 19 10 5

140 17 Cameron Highlands District Council

75 4 20 16 24 10 5

141 17 Ministry of Federal Territories and Urban Wellbeing

75 4 17 14 29 10 5

APPENDICES


71 72


CI CIG CSe CSu CM

142 17 Malaysian Agricultural Research and Development Institute (MARDI)

75 4 19 13 28 10 5

143 17 National Solid Waste Management Department

75 4 22 20 18 10 5

144 17 Pekan District Council 75 4 19 16 26 9 5

145 17 Penang Development Corporation

75 4 21 20 21 8 5

146 17 Raub District Council 75 4 20 16 24 10 5

147 17 Universiti Malaysia Perlis (UniMAP)

75 4 19 16 25 10 5

148 18 Department of Veterinary Services

74 4 16 20 25 8 5

149 18 District Council of Segamat 74 4 21 16 22 10 5

150 18 Forestry Department of Malaysia

74 4 20 15 24 10 5

151 18 Istana Budaya 74 4 20 16 23 10 5

152 18 Kuala Krai District and Land Office

74 4 20 16 25 8 5

153 18 Land and Mines Department 74 4 19 16 24 10 5

154 18 Malaysian Peninsular Commercial Vehicle Licensing Board

74 4 19 16 24 10 5

155 18 Ministry of Plantation Industries and Commodities

74 4 21 16 22 10 5

156 18 Ministry of Domestic Trade, Cooperative and Consumerisme

74 4 18 16 25 10 5

157 18 National Film Development Corporation Malaysia (FINAS)

74 4 22 18 19 10 5

158 18 Perak 74 4 19 13 28 10 4

159 18 Royal Customs Department of Malaysia

74 4 14 20 27 8 5

160 19 Department of Polytechnic and Community College Education

73 4 18 18 22 10 5



CI CIG CSe CSu CM

161 19 Development Authority of Terengganu Tengah (KETENGAH)

73 4 17 13 28 10 5

162 19 Inland Revenue Board of Malaysia

73 4 18 11 30 10 4

163 19 International Islamic University (IIU)

73 4 16 12 33 10 2

164 19 Ministry of Foreign Affairs 73 4 22 14 22 10 5

165 19 Universiti Malaysia Pahang (UMP)

73 4 19 16 23 10 5

166 20 Lipis District Council 72 4 17 16 25 9 5

167 20 Malaysian Cocoa Board 72 4 17 17 23 10 5

168 20 National Registration Department

72 4 20 15 22 10 5

169 20 Pahang 72 4 18 14 25 10 5

170 20 Perbadanan Tabung Pendidikan Tinggi Nasional (PTPTN)

72 4 21 8 28 10 5

171 20 Sik District Council 72 4 22 16 19 10 5

172 20 Ungku Omar Polytechnic (PUO)

72 4 16 16 25 10 5

173 21 ePerolehan 71 4 16 18 22 10 5

174 21 Federal Land Development Authority (FELDA)

71 4 17 18 23 8 5

175 21 FELCRA Berhad 71 4 15 16 25 10 5

176 21 Labour Department (Peninsular Malaysia)

71 4 18 20 18 10 5

177 21 Ministry of Energy, Green Technology and Water

71 4 18 13 25 10 5

178 21 Road Transport Department 71 4 17 10 29 10 5

179 21 Sultan Azlan Shah Polytechnic 71 4 18 14 26 8 5

180 21 Sultan Haji Ahmad Shah Polytechnic (POLISAS)

71 4 18 16 24 8 5

181 21 Universiti Putra Malaysia (UPM)

71 4 16 11 30 10 4

182 21 Universiti Utara Malaysia (UUM)

71 4 16 13 27 10 5

APPENDICES


73 74


CI CIG CSe CSu CM

183 22 Construction Industry Development Board (CIDB)

70 4 14 13 28 10 5

184 22 Department of Environment (DOE)

70 4 18 18 22 8 4

185 22 Department of Information Services Malaysia

70 4 22 11 25 8 4

186 22 Department of National Heritage

70 4 19 17 21 8 5

187 22 Department of Occupational Safety & Health

70 4 15 17 23 10 5

188 22 Department of Survey and Mapping Malaysia

70 4 21 14 20 10 5

189 22 Johor Port Authority 70 4 16 14 25 10 5

190 22 Johor Town and Rural Planning Department

70 4 19 18 18 10 5

191 22 Kuala Muda Land Office 70 4 17 18 21 10 4

192 22 Malaysian Meteorological Department

70 4 20 11 27 8 4

193 22 MARA University of Technology (UiTM)

70 4 19 11 28 10 2

194 22 Sultan Mizan Zainal Abidin Polytechnic

70 4 20 13 24 8 5

195 22 Trade Union Affairs Department

70 4 21 17 18 9 5

196 22 Universiti Teknikal Malaysia Melaka (UTeM)

70 4 18 13 27 8 4

197 23 Central Bank of Malaysia 69 4 16 18 25 6 4

198 23 Department of Orang Asli Affairs, Malaysia (JHEOA)

69 4 18 13 23 10 5

199 23 Department of Special Affairs 69 4 20 14 22 8 5

200 23 Farmers' Organization Authority of Malaysia

69 4 19 16 21 8 5

201 23 Jerantut District Council 69 4 19 16 20 9 5

202 23 Malaysian Palm Oil Board 69 4 18 11 28 8 4

203 23 Muda Agricultural Development Authority (MADA)

69 4 17 16 21 10 5



CI CIG CSe CSu CM

204 23 Pasir Puteh District and Land Office

69 4 15 13 28 8 5

205 23 Public Service Commission 69 4 18 14 24 8 5

206 23 Universiti Teknologi Malaysia (UTM)

69 4 18 11 28 8 4

207 24 Alor Star Municipal Council 68 4 21 16 16 10 5

208 24 General Administration Division

68 4 18 11 24 10 5

209 24 Kelantan State Service Commission

68 4 18 16 21 8 5

210 24 Kuala Selangor District Council

68 4 14 16 25 8 5

211 24 Malaysian National News Agencies (BERNAMA)

68 4 23 12 20 10 3

212 24 Malaysian Pineapple Industry Board

68 4 17 16 20 10 5

213 24 Public Works Department Malaysia

68 4 19 14 20 10 5

214 24 Universiti Kebangsaan Malaysia (UKM)

68 4 17 16 25 6 4

215 24 Universiti Malaya (UM) 68 4 17 11 29 8 3

216 24 Yan District Council 68 4 21 16 16 10 5

217 25 Department of Veterans' Affairs

67 4 19 17 16 10 5

218 25 Department of Waqaf, Zakat & Hajj

67 4 19 14 22 8 4

219 25 Department of Wildlife and National Parks

67 4 20 15 17 10 5

220 25 Employees Provident Fund 67 4 17 18 21 8 3

221 25 Intellectual Property Corporation of Malaysia

67 4 17 10 26 10 4

222 25 Johor State Religious Council 67 4 16 18 18 10 5

223 25 Ministry of Home Affairs 67 4 17 11 26 8 5

224 25 Ministry of International Trade and Industry (MITI ), Malaysia

67 4 19 11 22 10 5

225 25 National Institute of Land and Survey (INSTUN)

67 4 21 13 18 10 5

APPENDICES


75 76


CI CIG CSe CSu CM

226 25 Padang Terap District Council 67 4 20 16 16 10 5

227 25 Pendang District Council 67 4 21 16 15 10 5

228 25 Pendang Land Office 67 4 17 14 22 10 4

229 25 Sabak Bernam District Council

67 4 17 16 19 10 5

230 25 Sungai Petani Municipal Council

67 4 20 16 16 10 5

231 25 Universiti Pertahanan Nasional Malaysia (UPNM)

67 4 20 13 24 6 4

232 26 Alor Gajah Municipal Council 66 4 18 16 17 10 5

233 26 Baling Land Office 66 4 14 14 23 10 5

234 26 Department of Civil Defence 66 4 18 13 20 10 5

235 26 Kubang Pasu Land Office 66 4 17 13 21 10 5

236 26 Legal Aid Department 66 4 19 14 18 10 5

237 26 Malaysian Federal Court 66 4 17 11 24 10 4

238 26 Ministry of Natural Resources and Environment

66 4 19 9 23 10 5

239 26 Multimedia Development Corporation (MDeC)

66 4 14 20 23 6 3

240 26 Padang Terap Land Office 66 4 15 16 21 10 4

241 26 Public Works Division 66 4 17 11 23 10 5

242 26 Sarawak State Library 66 4 14 16 23 8 5

243 26 Seberang Perai Municipal Council

66 4 15 11 26 10 4

244 26 SME Corporation Malaysia (SME Corp. Malaysia)

66 4 14 11 28 8 5

245 27 Auditor General Office 65 4 16 11 23 10 5

246 27 Department of Insolvency Malaysia

65 4 20 15 15 10 5

247 27 Department of National Service Training

65 4 19 13 20 8 5

248 27 Industrial Relations Department

65 4 15 17 18 10 5

249 27 Klang Municipal Council 65 4 15 13 22 10 5

250 27 Kulim Polytechnic 65 4 14 16 22 8 5



CI CIG CSe CSu CM

251 27 Legal Affairs Division 65 4 16 14 20 10 5

252 27 Machang District and Land Office

65 4 14 13 25 8 5

253 27 Melaka Land and Mines Office

65 4 19 12 19 10 5

254 27 National Space Agency of Malaysia (ANGKASA)

65 4 20 11 25 6 3

255 27 National Sports Institute 65 4 16 17 19 8 5

256 27 Perlis 65 4 14 18 19 10 4

257 27 Public Complaints Bureau 65 4 21 14 16 10 4

258 27 Public Private Partnership Unit (3PU)

65 4 16 18 16 10 5

259 27 Subang Jaya Municipal Council

65 4 17 13 22 8 5

260 28 Election Commission 64 4 13 15 23 8 5

261 28 Federal Development Department of Kelantan

64 4 17 11 21 10 5

262 28 Labour Department (Sarawak) 64 4 18 16 17 8 5

263 28 Ledang Community College 64 4 20 9 20 10 5

264 28 Malaysian Centre For Geospatial Data Insfrastructure

64 4 18 8 24 10 4

265 28 Manpower Department 64 4 18 13 18 10 5

266 28 National Population and Family Development Board Malaysia (NPFDB)

64 4 18 13 18 10 5

267 28 Pahang Public Works Department

64 4 13 20 18 8 5

268 28 Perbadanan Nasional Berhad (PNS)

64 4 14 15 21 10 4

269 28 Sabak Bernam Community College

64 4 19 11 22 8 4

270 28 Social Security Organisation (SOCSO)

64 4 19 13 17 10 5

271 29 Kangar Municipal Council 63 4 13 16 19 10 5

272 29 Kelantan State Library 63 4 17 17 18 6 5

APPENDICES


77 78


CI CIG CSe CSu CM

273 29 Malaysia Anti-Corruption Commission

63 4 17 8 23 10 5

274 29 National Library of Malaysia 63 4 18 13 21 6 5

275 29 Perak Islamic Religious Affairs Department

63 4 19 10 19 10 5

276 29 Port Dickson Polytechnic 63 4 16 11 21 10 5

277 29 Teluk Intan Community College

63 4 17 7 26 8 5

278 29 Universiti Malaysia Sabah (UMS)

63 4 18 9 24 10 2

279 29 Valuation and Property Services Department

63 4 13 13 24 8 5

280 29 Yayasan Tekun Nasional 63 4 14 15 19 10 5

281 30 Community Development Department (KEMAS)

62 4 12 10 25 10 5

282 30 Fisheries Development Authority of Malaysia

62 4 15 13 19 10 5

283 30 Institut Keusahawan Negara (INSKEN)

62 4 18 15 16 8 5

284 30 Johor Education Department 62 4 19 15 15 8 5

285 30 Kuala Pilah District Council 62 4 17 13 17 10 5

286 30 Local Authority Kulim Hi-Tech Industrial Park

62 4 17 16 14 10 5

287 30 Ministry of Transport, Malaysia

62 4 19 13 15 10 5

288 30 National Department for Culture and Arts

62 4 20 15 16 6 5

289 30 National Film Department 62 4 19 13 18 8 4

290 30 Royal Malaysian Police 62 4 19 11 17 10 5

291 30 Tampin District Council 62 4 18 17 13 10 4

292 30 Universiti Malaysia Terengganu (UMT)

62 4 16 14 20 8 4

293 31 eSyariah 61 4 15 13 22 8 3

294 31 Agri-Food Business Development Centre (BDC)

61 4 18 14 14 10 5

295 31 Department of Standards Malaysia

61 4 16 13 19 8 5



CI CIG CSe CSu CM

296 31 HRMIS 61 4 19 11 16 10 5

297 31 Islamic Development Department

61 4 18 11 22 6 4

298 31 Jelebu District Council 61 4 20 13 13 10 5

299 31 Kelantan Public Works Department

61 4 14 14 19 10 4

300 31 Kuching, Sarawak Polytechnic 61 4 16 16 18 6 5

301 31 Kulim Municipal Council 61 4 17 13 16 10 5

302 31 Majlis Perbandaran Langkawi Bandaraya Pelancongan

61 4 17 16 13 10 5

303 31 Malaysian Timber Industry Board

61 4 14 15 23 6 3

304 31 Merlimau Polytechnic 61 4 17 11 18 10 5

305 31 Penang Island Municipal Council

61 4 20 8 20 8 5

306 31 Penang State Treasury Department

61 4 16 11 19 10 5

307 32 Account General Department 60 4 15 13 17 10 5

308 32 Baling District Council 60 4 15 16 14 10 5

309 32 Department of Syariah Judiciary Malaysia

60 4 17 16 14 8 5

310 32 Fire and Rescue Department, Malaysia

60 4 18 11 18 8 5

311 32 Islamic Department of Federal Teritory

60 4 15 10 20 10 5

312 32 Johor State Religious Department

60 4 21 11 13 10 5

313 32 Kedah State Health Department

60 4 14 15 17 10 4

314 32 Kuala Langat District Council 60 4 13 16 16 10 5

315 32 Labour Department (Sabah) 60 4 18 17 12 8 5

316 32 Malaysia Productivity Corporation (MPC)

60 4 17 9 19 10 5

317 32 Malaysian Communications and Multimedia Commission

60 4 13 14 18 10 5

318 32 Rembau District Council 60 4 18 13 14 10 5

APPENDICES


79 80


CI CIG CSe CSu CM

319 32 Suruhanjaya Koperasi Malaysia (SKM)

60 4 17 11 17 10 5

320 32 Syariah Court of Federal Territory

60 4 17 11 17 10 5

321 32 Tumpat District and Land Office

60 4 18 15 18 4 5

322 32 Zakat Collection Centre of Federal Territories

60 4 15 8 27 8 2

323 33 Jempol District Council 59 3 18 13 13 10 5

324 33 Klang Port Authority 59 3 17 11 18 8 5

325 33 Malaysian Rubber Board 59 3 16 8 22 8 5

326 33 Marine Department Malaysia 59 3 15 15 17 7 5

327 33 National Hydraulic Research Institute of Malaysia (NAHRIM)

59 3 16 15 13 10 5

328 33 National Valuation Institute 59 3 14 11 21 8 5

329 33 Sabah State Health Department

59 3 16 16 14 8 5

330 33 Seberang Perai Polytechnic 59 3 17 14 15 8 5

331 33 Selangor Town and Rural Planning Department

59 3 15 13 18 8 5

332 34 Cabinet, Constitution and Government Relation Division

58 3 16 10 17 10 5

333 34 Nilai Municipal Council 58 3 20 10 15 8 5

334 34 Perlis Public Works Department

58 3 13 13 19 8 5

335 34 Property and Land Management Division

58 3 16 11 21 6 4

336 34 Registrar of Societies 58 3 18 10 17 8 5

337 34 Segamat Community College 58 3 13 18 15 8 4

338 34 Selangor Education Department

58 3 16 13 14 10 5

339 34 Selayang Municipal Council 58 3 15 10 18 10 5

340 34 Terengganu State Islamic Affairs and Malay Custom

58 3 20 11 16 6 5

341 35 Biro Tatanegara 57 3 16 8 18 10 5



CI CIG CSe CSu CM

342 35 Department of Museums Malaysia

57 3 16 11 19 8 3

343 35 Immigration Department 57 3 16 11 17 8 5

344 35 MyHealth 57 3 19 13 14 8 3

345 35 Industrial Court Malaysia 57 3 16 11 15 10 5

346 35 Malaysian Industrial Development Authority (MIDA)

57 3 18 11 15 8 5

347 35 Malaysian Maritime Enforcement Agency

57 3 15 13 18 6 5

348 35 National AntiDrugs Agency (NADA)

57 3 19 12 15 8 3

349 35 Penang Land and Mines Office 57 3 13 12 19 8 5

350 35 State Land and Mineral Department

57 3 16 11 16 10 4

351 36 Central Seberang Perai District and Land Office, Penang

56 3 14 10 19 8 5

352 36 Department of Broadcasting 56 3 16 13 17 6 4

353 36 Development Authority of Pulau Pinang Region (PERDA)

56 3 14 11 16 10 5

354 36 District and Land Office of Hulu Langat

56 3 11 15 17 8 5

355 36 District Offices of Johor 56 3 13 6 22 10 5

356 36 Education Service Commission 56 3 14 12 16 10 4

357 36 JobsMalaysia 56 3 15 13 19 6 3

358 36 Johor Baharu Polytechnic 56 3 19 11 14 8 4

359 36 Johor State Development Office

56 3 17 6 19 10 4

360 36 Kota Melaka Polytechnic 56 3 18 11 14 8 5

361 36 Malaysia Agriculture Park 56 3 11 13 17 10 5

362 36 Malaysian Army 56 3 19 10 16 8 3

363 36 Malaysian Qualifications Agency (MQA)

56 3 17 9 16 10 4

364 36 National Housing Department 56 3 16 8 17 10 5

365 36 National Institute of Occupational Safety & Health

56 3 14 11 22 6 3

APPENDICES


81 82


CI CIG CSe CSu CM

366 36 National Unity and Integration Department

56 3 15 13 15 8 5

367 36 North East District and Land Office, Penang

56 3 13 11 19 8 5

368 36 State Computer Service Department

56 3 17 8 19 8 4

369 36 Sultan Abdul Halim Mu'adzam Syah Polytechnic (POLIMAS)

56 3 12 10 19 10 5

370 36 The Special Taskforce To Facilitate Business (PEMUDAH)

56 3 15 10 16 10 5

371 36 UDA Holdings Berhad 56 3 16 11 16 10 3

372 37 Bank Rakyat Bhd. 55 3 15 9 18 10 3

373 37 Board of Engineers Malaysia 55 3 13 13 14 10 5

374 37 Ceremonial and International Conference Secretariat Division

55 3 15 15 12 8 5

375 37 Department of Chemistry (DOC)

55 3 16 13 13 8 5

376 37 Director of Land and Mines Office Federal Territory

55 3 10 11 19 10 5

377 37 Franchise Development Division

55 3 14 13 13 10 5

378 37 Kota Kinabalu Polytechnic 55 3 14 14 12 10 5

379 37 Kuantan Community College 55 3 14 13 15 8 5

380 37 Lembaga Tabung Angkatan Tentera

55 3 15 13 12 10 5

381 37 Malaysia External Trade Development Corporation (MATRADE)

55 3 17 4 24 6 4

382 37 Malaysian Quarantine and Inspection Services (MAQIS)

55 3 15 14 13 8 5

383 37 Melaka State Development Office

55 3 14 7 24 6 4

384 37 Negeri Sembilan State Health Department

55 3 14 15 14 8 4



CI CIG CSe CSu CM

385 37 Office of Federal Secretary, Sarawak

55 3 16 11 16 8 4

386 37 Penang Syariah Judiciary Department

55 3 18 10 15 8 4

387 37 Perlis Education Department 55 3 13 11 18 8 5

388 37 Royal Malaysian Air Force 55 3 12 15 17 8 3

389 37 Skills Fund Development Corporation

55 3 15 13 16 8 3

390 37 Small and Medium Enterprise Bank Berhad (SME Bank)

55 3 16 15 12 10 2

391 37 Southeast Asia Regional Centre for Counter-Terrorism

55 3 17 6 17 10 5

392 37 Universiti Malaysia Sarawak (UNIMAS)

55 3 13 8 23 8 3

393 38 Bandar Baharu District Council

54 3 15 13 13 8 5

394 38 Institute of Diplomacy and Foreign Relations (IDFR)

54 3 15 6 21 8 4

395 38 Land Office of Pontian 54 3 14 13 15 8 4

396 38 Langkawi Development Authority (LADA)

54 3 17 9 13 10 5

397 38 Malaysia Tourism Promotion Board

54 3 18 11 14 10 1

398 38 Manjung Land and District Office

54 3 10 9 24 8 3

399 38 National Youth Vocational Institute Chembong

54 3 16 15 12 6 5

400 38 Negeri Sembilan Office of State Treasury

54 3 20 11 13 6 4

401 38 Perak Land and Mines Department

54 3 10 7 26 8 3

402 38 Perlis State Treasury Department

54 3 13 13 13 10 5

403 38 Sabah Tourism Board 54 3 14 13 17 8 2

404 38 Securities Commission (SC) 54 3 19 12 17 4 2

405 38 Selayang Community College 54 3 13 14 15 8 4

406 38 Social Institute of Malaysia 54 3 15 13 15 6 5

APPENDICES


83 84


CI CIG CSe CSu CM

407 38 Yayasan Pelajaran Johor 54 3 15 11 13 10 5

408 39 Bachok District and Land Office

53 3 15 6 19 8 5

409 39 Department of Irrigation and Drainage, Kedah

53 3 14 17 12 6 4

410 39 Gemas Small District and Land Office

53 3 14 8 18 8 5

411 39 Johor Forestry Department 53 3 10 9 23 6 5

412 39 Kuantan Port Authority 53 3 18 11 12 8 4

413 39 Mas Gading Community College

53 3 16 10 14 8 5

414 39 Northern Seberang Perai District and Land Office, Penang

53 3 14 8 17 10 4

415 39 Sarawak Timber Industry and Development Corporation

53 3 15 15 12 8 3

416 39 Terengganu Syariah Judiciary Department

53 3 11 11 16 10 5

417 40 Chief Government Security Office

52 3 16 13 12 6 5

418 40 Department of Irrigation and Drainage, Terengganu

52 3 17 8 18 6 3

419 40 Department of Social Welfare Malaysia

52 3 16 8 15 8 5

420 40 Department of Youth and Sports, Penang

52 3 16 15 10 6 5

421 40 Department of Youth and Sports, Federal Territory Kuala Lumpur

52 3 16 15 10 6 5

422 40 Kedah Town and Rural Planning Department

52 3 11 13 17 8 3

423 40 Kuala Lumpur Federal Territory Education Department

52 3 16 10 12 9 5

424 40 Land Office of Kluang 52 3 16 6 20 8 2

425 40 Malaysia Pepper Board 52 3 14 11 16 6 5

426 40 National Saving Bank 52 3 14 12 15 8 3

427 40 Pahang State Development Corporation

52 3 12 5 22 10 3


CI CIG CSe CSu CM

428 40 Pahang Syariah Judiciary Department

52 3 14 13 15 6 4

429 40 Port Dickson Municipal Council

52 3 17 10 12 8 5

430 40 Selangor Land and Mines Office

52 3 13 11 15 8 5

431 40 Selangor State Health Department

52 3 15 8 14 10 5

432 40 South West District and Land Office, Penang

52 3 18 11 15 6 2

433 40 Terengganu Social Welfare Department

52 3 19 11 14 4 4

434 40 Terengganu State Library 52 3 15 6 17 10 4

435 40 Water Supply Department 52 3 18 9 13 8 4

436 41 Bentong District and Land Office

51 3 11 11 16 8 5

437 41 District and Land Office of Marang

51 3 13 8 19 6 5

438 41 Energy Commission 51 3 17 13 14 6 1

439 41 Forest Research Institute of Malaysia (FRIM)

51 3 19 6 13 8 5

440 41 Hulu Selangor Community College

51 3 10 13 15 8 5

441 41 Jempol District and Land Office

51 3 12 10 16 8 5

442 41 Kuala Kangsar Land and District Office

51 3 10 7 23 8 3

443 41 Malaysian Science and Technology Information Centre (MASTIC)

51 3 14 10 16 6 5

444 41 National Agricultural Training Council (NATC)

51 3 13 11 12 10 5

445 41 Perak Education Department 51 3 10 17 15 4 5

446 41 Rembau District and Land Office

51 3 12 17 13 4 5

447 41 Science and Technology Research Institution for Defence

51 3 14 13 14 6 4

APPENDICES



85 86


CI CIG CSe CSu CM

448 41 Sultan Salahuddin Abdul Aziz Shah Polytechnic

51 3 13 11 13 10 4

449 41 Sungai Siput Community College

51 3 14 13 18 2 4

450 41 Terengganu State Museum 51 3 19 10 12 6 4

451 42 Board of Quantity Surveyors Malaysia

50 3 14 11 14 8 3

452 42 Companies Commission of Malaysia

50 3 16 6 15 10 3

453 42 District and Land Office of Hulu Selangor

50 3 15 13 10 8 4

454 42 Education Technology Division 50 3 14 10 16 6 4

455 42 Kelantan Education Department

50 3 14 13 11 7 5

456 42 Kuala Lumpur Hospital 50 3 14 9 15 8 4

457 42 Land Office of Johor Bahru 50 3 15 11 13 8 3

458 42 Larut Matang and Selama Land and District Office

50 3 11 7 21 8 3

459 42 Malaysian Institute of Accountant

50 3 17 12 16 4 1

460 42 Miri City Council 50 3 12 11 17 8 2

461 42 National Landscape Department

50 3 15 12 10 8 5

462 42 National Science Centre 50 3 18 9 14 6 3

463 42 Negeri Sembilan State Development Office

50 3 11 8 18 8 5

464 42 Sabah Education Department 50 3 16 10 10 10 4

465 42 Sabah Forestry Department 50 3 18 6 16 8 2

466 42 Stadium Merdeka Corporation 50 3 15 10 12 8 5

467 42 State Department of Veterinary Service, Penang

50 3 16 8 18 4 4

468 42 State Islamic Affairs Department

50 3 14 11 18 6 1

469 42 State Treasury Sabah 50 3 14 7 20 6 3

470 42 University Malaya Medical Centre

50 3 13 14 14 8 1


CI CIG CSe CSu CM

471 43 Food Safety and Quality Division

49 3 15 8 16 5 5

472 43 Human Rights Commission of Malaysia (SUHAKAM)

49 3 15 8 13 10 3

473 43 Institute of Language and Literature Malaysia

49 3 15 6 17 6 5

474 43 Kelantan Islamic Religious and Customs Council

49 3 12 11 17 4 5

475 43 Kelantan State Health Department

49 3 14 15 11 6 3

476 43 National Pharmaceutical Control Bureau

49 3 14 12 12 8 3

477 43 Negeri Sembilan Foundation 49 3 12 9 17 6 5

478 43 Negeri Sembilan Public Works Department

49 3 16 9 13 6 5

479 43 Perak Public Works Department

49 3 15 12 15 6 1

480 43 Perak Veterinary Services Department

49 3 20 7 13 6 3

481 43 Perlis State Forestry Department

49 3 14 13 12 8 2

482 43 Royal Malaysian Navy 49 3 15 13 12 6 3

483 43 Sewerage Services Department 49 3 13 11 13 8 4

484 43 Southern Seberang Perai District and Land Office, Penang

49 3 13 8 17 8 3

485 43 State Financial and Treasury Department (Melaka)

49 3 12 11 13 8 5

486 43 Universiti Darul Iman 49 3 17 6 15 8 3

487 44 Batang Padang Land and District Office

48 3 12 7 20 6 3

488 44 Department of Youth and Sports, Melaka

48 3 16 11 10 6 5

489 44 Department of Youth and Sports, Perlis

48 3 16 11 10 6 5

490 44 Development Bank of Malaysia

48 3 15 9 11 10 3

APPENDICES



87 88


CI CIG CSe CSu CM

491 44 Hilir Perak Land and District Office

48 3 11 7 21 6 3

492 44 Kedah Land and Mines Office 48 3 11 6 18 10 3

493 44 Kelantan State Development Office

48 3 11 10 18 4 5

494 44 Kerian Land and District Office

48 3 11 7 19 8 3

495 44 Kinta Land and District Office 48 3 11 7 21 8 1

496 44 Malaysian Examinations Syndicate

48 3 12 8 15 8 5

497 44 Melaka Education Department 48 3 13 9 16 5 5

498 44 National Security Council 48 3 13 9 12 10 4

499 44 National Water Services Commission

48 3 14 12 13 6 3

500 44 Pahang Town and Rural Planning Department

48 3 18 6 9 10 5

501 44 Penang 48 3 13 9 13 10 3

502 44 Perlis State Health Department 48 3 12 7 16 8 5

503 44 Sabah Social Welfare Department

48 3 11 9 16 8 4

504 44 Sultan Idris Shah Polytecnhic Sabak Bernam

48 3 12 9 17 8 2

505 44 Tawau Community College 48 3 9 9 19 8 3

506 44 Terengganu Local Authority Division

48 3 17 9 12 6 4

507 44 Water Department 48 3 13 9 15 8 3

508 45 Baitulmal Fund Board 47 3 16 8 15 6 2

509 45 Bayan Baru Community College

47 3 9 13 13 8 4

510 45 Bintulu Development Authority

47 3 12 11 13 8 3

511 45 Department of Women Development

47 3 14 4 19 6 4

512 45 District and Land Office of Sepang

47 3 11 12 11 8 5

513 45 Johor Agriculture Department 47 3 9 11 14 8 5


CI CIG CSe CSu CM

514 45 Johor Family Development Foundation

47 3 12 13 13 4 5

515 45 Johor State Library 47 3 14 6 16 8 3

516 45 Keretapi Tanah Melayu Berhad (KTMB)

47 3 11 6 20 6 4

517 45 Kota Bharu Polytechnic 47 3 16 6 15 6 4

518 45 Kota Kuala Terengganu Polytechnic

47 3 12 8 13 10 4

519 45 Land Office of Segamat 47 3 9 13 16 6 3

520 45 Lipis District and Land Office 47 3 13 8 13 8 5

521 45 Matriculation Division 47 3 13 10 13 8 3

522 45 Negeri Sembilan Education Department

47 3 11 11 14 6 5

523 45 Negeri Sembilan Land and Mines Office

47 3 11 6 18 8 4

524 45 Pahang Forestry Department 47 3 12 11 15 4 5

525 45 Perak Town and Rural Planning Department

47 3 9 17 12 6 3

526 45 Portal Info Desa 47 3 11 8 14 10 4

527 45 Prime Minister's Department 47 3 14 8 15 6 4

528 45 Sarawak State Treasury Department

47 3 10 13 11 8 5

529 45 State Economic Development Corporation

47 3 17 7 15 6 2

530 45 Syarikat Bekalan Air Selangor Sdn. Bhd.

47 3 14 3 23 6 1

531 45 Terengganu Human Resource Management Division

47 3 15 10 12 6 4

532 45 Terengganu State Sports Council

47 3 18 9 11 6 3

533 45 Terengganu Town and Rural Planning Department

47 3 12 11 17 6 1

534 46 General Administration Sarawak

46 3 15 9 12 6 4

535 46 Kedah Islamic Religious Council

46 3 10 8 15 8 5

APPENDICES



89 90


CI CIG CSe CSu CM

536 46 Kelantan State Treasury Department

46 3 14 9 11 8 4

537 46 Perak State Health Department 46 3 13 14 10 6 3

538 46 Perlis State Library 46 3 13 10 15 6 2

539 46 Putrajaya Hospital 46 3 12 8 13 8 5

540 46 Slim River / Tg. Malim Land and District Office

46 3 10 7 18 8 3

541 47 Bukit Beruang Melaka Community College

45 3 14 8 14 6 3

542 47 Education Planning and Research Division

45 3 14 9 11 6 5

543 47 Institute of Islamic Understanding Malaysia (IKIM)

45 3 16 10 9 6 4

544 47 Johor Office of State Treasury 45 3 12 8 16 6 3

545 47 Kepala Batas Community College

45 3 13 6 16 6 4

546 47 Land Office of Batu Pahat 45 3 13 8 11 8 5

547 47 Malaysian Institute of Road Safety Research (MIROS)

45 3 14 10 9 8 4

548 47 Mentakab Community College 45 3 10 10 12 8 5

549 47 Negeri Sembilan Agriculture Department

45 3 14 8 10 8 5

550 47 Pahang Land and Mines Department

45 3 12 7 13 8 5

551 47 Pekan District and Land Office 45 3 14 9 10 8 4

552 47 Perbadanan Pengurusan Sisa Pepejal dan Pembersihan Awam (PPSPPA)

45 3 13 13 10 6 3

553 47 Selangor Public Works Department

45 3 9 13 14 4 5

554 47 Selangor State Religious Department

45 3 12 8 15 6 4

555 47 Sibu Water Board 45 3 15 11 9 8 2

556 47 SIRIM BERHAD 45 3 15 8 13 8 1

557 47 State Management Information Unit

45 3 17 9 12 4 3


CI CIG CSe CSu CM

558 48 Internal Audit Unit (Terengganu)

44 3 14 9 11 6 4

559 48 Kelantan Veterinary Services Department

44 3 13 11 12 4 4

560 48 Kuala Langat Community College

44 3 11 9 15 4 5

561 48 Kuching South City Council 44 3 12 13 9 8 2

562 48 Land Office of Kota Tinggi 44 3 12 5 17 6 4

563 48 Malaysian Nuclear Agency 44 3 16 11 10 4 3

564 48 Malaysian Remote Sensing Agency (Remote Sensing Malaysia)

44 3 15 8 11 6 4

565 48 Ministry of Social Development and Urbanisation

44 3 13 9 11 8 3

566 48 Negeri Sembilan Mufti Department

44 3 15 10 8 8 3

567 48 Pahang Water Works Department

44 3 14 3 12 10 5

568 48 Perlis Polytechnic 44 3 14 8 12 5 5

569 48 Sabah State Library 44 3 15 5 11 10 3

570 48 Selayang Hospital 44 3 9 11 11 8 5

571 49 Bangi Islamic Teachers' Training Institute

43 3 14 7 12 6 4

572 49 City Hall of Kuching North 43 3 14 7 13 6 3

573 49 Department of Irrigation and Drainage, Perak

43 3 13 13 8 6 3

574 49 Department of Railway 43 3 11 9 10 8 5

575 49 Jerantut District and Land Office

43 3 12 8 12 6 5

576 49 Johor Public Services Commission

43 3 11 6 13 8 5

577 49 Kedah 43 3 15 5 15 6 2

578 49 Ministry of Infrastructure Development and Communications

43 3 9 13 10 8 3

579 49 National Sports Council 43 3 13 6 11 8 5

APPENDICES



91 92


CI CIG CSe CSu CM

580 49 National Youth Vocational Institute Kinarut

43 3 14 8 10 6 5

581 49 Negeri Sembilan Social Welfare Department

43 3 14 8 11 6 4

582 49 Negeri Sembilan Town and Rural Planning Department

43 3 14 8 11 6 4

583 49 Pahang Education Department 43 3 11 9 12 6 5

584 49 Pasir Salak Community College

43 3 14 11 9 6 3

585 49 Penang Agriculture Department

43 3 10 9 14 6 4

586 49 Sabah Public Works Department

43 3 15 2 17 6 3

587 49 Sarawak Agriculture Department

43 3 14 7 13 6 3

588 49 Sarawak Foundation 43 3 16 4 13 8 2

589 49 Terengganu Family Development Foundation

43 3 11 10 15 4 3

590 49 Terengganu Housing Division 43 3 17 9 9 6 2

591 49 Terengganu Public Works Department

43 3 13 4 19 6 1

592 49 Veterinary Services and Animal Industry Department

43 3 9 11 13 8 2

593 50 Agrobank 42 3 14 8 10 8 2

594 50 Department of Fisheries Sabah 42 3 12 5 19 6 0

595 50 Department of Irrigation and Drainage, Penang

42 3 14 6 13 6 3

596 50 Department of Irrigation and Drainage, Sarawak

42 3 13 9 9 8 3

597 50 Malaysian Examinations Council

42 3 13 6 15 4 4

598 50 Melaka Public Works Department

42 3 10 5 18 6 3

599 50 Melaka Town and Rural Planning Department

42 3 12 7 12 8 3

600 50 National Biotechnology Directorate (BIOTECH)

42 3 14 6 13 4 5


CI CIG CSe CSu CM

601 50 Office of Federal Secretary, Sabah

42 3 14 9 9 6 4

602 50 Pahang Public Services Commission

42 3 14 7 12 6 3

603 50 Sarawak Economic Development Corporation

42 3 12 9 11 8 2

604 50 School Department 42 3 11 9 12 6 4

605 50 Segamat 2 Community College

42 3 9 10 11 8 4

606 50 Selangor Veterinary Services Department

42 3 14 4 15 5 4

607 50 State Forestry Office 42 3 14 9 10 6 3

608 51 Department of Agriculture Terengganu's

41 3 12 11 11 4 3

609 51 Department of Irrigation and Drainage, Selangor

41 3 12 10 10 5 4

610 51 District and Land Office of Hulu Terengganu

41 3 13 8 13 6 1

611 51 District and Land Office of Kuala Terengganu

41 3 13 8 10 6 4

612 51 District and Land Office of Setiu

41 3 15 8 8 8 2

613 51 Finance Division 41 3 11 6 16 4 4

614 51 Jelebu District and Land Office 41 3 10 6 15 6 4

615 51 Kuala Pilah District and Land Office

41 3 11 6 15 6 3

616 51 Land and Survey Department Sarawak

41 3 12 7 11 8 3

617 51 Land Office of Mersing 41 3 11 6 16 4 4

618 51 Malaysian Palm Oil Council 41 3 15 8 11 6 1

619 51 National Accounting Institute 41 3 15 4 10 8 4

620 51 National Tobacco Board 41 3 12 6 15 4 4

621 51 Pahang Veterinary Service Department

41 3 12 8 10 8 3

622 51 Penang Forestry Department 41 3 14 11 10 4 2

623 51 Penang State Library 41 3 10 7 12 8 4

APPENDICES



93 94


CI CIG CSe CSu CM

624 51 Penang State Religious Council

41 3 10 6 12 8 5

625 51 Penang Town and Rural Planning Department

41 3 10 9 11 6 5

626 51 Public Services Department Sabah

41 3 12 5 14 6 4

627 51 Selangor Office of State Treasury

41 3 12 8 12 5 4

628 51 Selangor State Development Corporation

41 3 11 10 14 4 2

629 51 Sungai Petani Community College

41 3 12 5 12 8 4

630 52 Cameron Highlands District and Land Office

40 3 11 6 12 6 5

631 52 Chenderoh Community College

40 3 10 8 11 8 3

632 52 Department of Irrigation and Drainage, Melaka

40 3 12 4 14 6 4

633 52 Forest Department Sarawak 40 3 12 10 8 8 2

634 52 Gua Musang District and Land Office

40 3 10 6 13 6 5

635 52 Johor Survey and Mapping Department

40 3 9 6 15 8 2

636 52 Kelantan Museums Corporation

40 3 13 5 12 8 2

637 52 National Youth Vocational Institute Alor Gajah

40 3 14 8 10 4 4

638 52 Negeri Sembilan Syariah Judiciary Department

40 3 12 8 11 4 5

639 52 Pahang Social Welfare Department

40 3 11 6 12 6 5

640 52 Parliament of Malaysia 40 3 14 4 11 8 3

641 52 Perak Forestry Department 40 3 8 11 11 6 4

642 52 Pharmaceutical Services Division

40 3 13 6 10 6 5

643 52 Pusat Maklumat Rakyat 40 3 13 10 13 2 2

644 52 Selangor State Library 40 3 15 6 10 6 3


CI CIG CSe CSu CM

645 52 Sibu Municipal Council 40 3 10 7 13 8 2

646 52 State Planning Unit 40 3 13 8 9 6 4

647 52 Terengganu State Health Department

40 3 11 8 10 8 3

648 52 Terengganu State Service Commission

40 3 10 6 12 10 2

649 53 Academy of Science Malaysia (ASM)

39 2 13 6 12 6 2

650 53 Bandar Penawar Community College

39 2 11 6 11 8 3

651 53 Department of Industrial Development and Research

39 2 12 3 15 6 3

652 53 District and Land Office of Kuala Selangor

39 2 11 7 9 8 4

653 53 Jeli District and Land Office 39 2 10 4 14 8 3

654 53 Kuching Water Board 39 2 11 9 11 6 2

655 53 Limbang District Council 39 2 10 10 10 6 3

656 53 Majlis Agama Islam dan Adat Resam Melayu Pahang

39 2 13 5 9 10 2

657 53 Malaysian Rubber Export Promotion Council

39 2 13 8 9 8 1

658 53 National Youth Vocational Institute Bukit Mertajam

39 2 13 7 10 4 5

659 53 National Youth Vocational Institute IKBN Dusun Tua

39 2 13 7 10 4 5

660 53 Penampang District Council 39 2 10 7 18 4 0

661 53 Penang Social Welfare Department

39 2 9 8 11 8 3

662 53 Penang State Health Department

39 2 11 7 10 6 5

663 53 Putrajaya Education Department

39 2 13 6 12 3 5

664 53 Rajang Port Authority 39 2 10 7 11 8 3

665 53 Raub District and Land Office 39 2 10 7 11 6 5

666 53 Selangor Forestry Department 39 2 13 9 10 4 3

667 53 Special Education Department 39 2 15 6 9 4 5

APPENDICES



95 96


CI CIG CSe CSu CM

668 54 Department of Irrigation and Drainage, Johor

38 2 13 9 10 4 2

669 54 District and Land Office of Kemaman

38 2 14 8 9 6 1

670 54 District and Land Office of Kuala Langat

38 2 10 4 13 6 5

671 54 Jasin Community College 38 2 9 6 11 8 4

672 54 Johor Islamic Corporation 38 2 9 4 14 8 3

673 54 Kuantan District and Land Office

38 2 13 7 10 4 4

674 54 Ministry of Finance 38 2 12 3 13 8 2

675 54 Ministry of Industrial Development

38 2 11 4 15 6 2

676 54 Ministry of Industrial Development (MID) Sarawak

38 2 9 9 12 6 2

677 54 Ministry of Rural and Entrepreneurial Development

38 2 9 3 16 6 4

678 54 Ministry of Tourism, Culture and Environment

38 2 10 6 14 4 4

679 54 Muadzam Shah Polytechnic 38 2 13 4 12 4 5

680 54 National Economic Action Council (NEAC)

38 2 11 5 11 8 3

681 54 National Youth Vocational Institute Kuala Perlis

38 2 13 7 10 4 4

682 54 National Youth Vocational Institute Sri Iskandar

38 2 13 7 10 4 4

683 54 Negeri Sembilan Development Corporation

38 2 10 8 11 5 4

684 54 Perlis State Development Office

38 2 9 2 16 6 5

685 54 Pilgrimage Fund Board 38 2 10 5 12 8 3

686 54 Port Dickson District and Land Office

38 2 10 6 11 6 5

687 55 Arau Community College 37 2 10 8 8 8 3

688 55 Curriculum Development Centre

37 2 10 6 11 6 4


CI CIG CSe CSu CM

689 55 Kelantan Survey and Mapping Department

37 2 9 4 15 8 1

690 55 Kuching Port Authority 37 2 10 7 10 8 2

691 55 Lundu District Council 37 2 8 7 11 8 3

692 55 Malaysia Health Promotion Foundation

37 2 11 7 12 2 5

693 55 Malaysia Highway Authority 37 2 12 4 13 6 2

694 55 Malaysian Industry-Government Group for High Technology ( MIGHT )

37 2 13 3 15 4 2

695 55 Melaka Museums Corporation 37 2 13 5 11 6 2

696 55 Meradong District Office 37 2 12 9 7 6 3

697 55 Mukah Sarawak Polytechnic 37 2 9 16 7 2 3

698 55 National Hydrographic Centre 37 2 12 10 11 4 0

699 55 Negeri Sembilan Survey and Mapping Department

37 2 9 6 15 6 1

700 55 Padawan Municipal Council 37 2 12 2 13 6 4

701 55 Paya Besar Community College

37 2 9 10 13 3 2

702 55 Penang Education Department 37 2 9 8 10 6 4

703 55 Penang State Religious Department

37 2 10 6 11 8 2

704 55 Perak Office of State Treasury 37 2 14 6 11 4 2

705 55 Perbadanan Menteri Besar Negeri Kelantan

37 2 15 3 11 4 4

706 55 Road Safety Department 37 2 14 4 10 6 3

707 55 Sabah 37 2 10 4 15 6 2

708 55 Sabah Public Complaints Bureau

37 2 14 9 9 4 1

709 55 Sarawak Biodiversity Centre 37 2 10 11 8 6 2

710 55 Sarawak Syariah Judiciary Department

37 2 9 6 9 10 3

711 55 Seremban District and Land Office

37 2 12 6 12 4 3

712 55 State Attorney-General's Chambers

37 2 9 6 11 8 3

APPENDICES



97 98


CI CIG CSe CSu CM

713 55 State Legislative Assembly (Terengganu)

37 2 13 8 10 5 1

714 55 Temenggong Ibrahim Teachers' Training Institute

37 2 11 6 10 6 4

715 55 Terengganu Education Department

37 2 10 8 7 8 4

716 55 Terengganu State Economic Development Corporation

37 2 12 6 11 6 2

717 56 Aminuddin Baki Institute 36 2 10 4 12 6 4

718 56 Bentong Community College 36 2 12 9 9 4 2

719 56 Clinical Research Centre 36 2 14 2 9 8 3

720 56 District and Land Office of Gombak

36 2 10 5 12 6 3

721 56 Federal Development Department of Sabah

36 2 8 3 15 6 4

722 56 Jasin District and Land Office 36 2 12 5 11 6 2

723 56 Kelantan Social Welfare Department

36 2 9 4 15 6 2

724 56 Kuala Lumpur Health Department

36 2 13 4 9 6 4

725 56 Labuan Offshore Financial Services Authority

36 2 13 6 9 6 2

726 56 Land Office of Kulaijaya 36 2 12 8 7 6 3

727 56 MIMOS Berhad 36 2 14 5 8 8 1

728 56 Ministry of Community Development and Consumer Affairs

36 2 11 5 13 4 3

729 56 Ministry of Environment and Public Health

36 2 12 5 9 8 2

730 56 Natural Resources and Environment Board (NREB) Sarawak

36 2 12 4 10 8 2

731 56 Perak Public Service Commission

36 2 9 4 11 9 3

732 56 Perak Social Welfare Department

36 2 11 8 9 6 2

733 56 Perak State Library 36 2 15 6 9 4 2


CI CIG CSe CSu CM

734 56 Sabah Credit Corporation 36 2 14 4 9 8 1

735 56 Sarawak Tourism Board 36 2 12 5 14 4 1

736 56 Sibu District Office 36 2 10 7 8 8 3

737 56 Syarikat SESCO Berhad 36 2 10 4 12 8 2

738 56 Terengganu State Economic Planning Unit

36 2 14 6 9 6 1

739 56 Universiti Malaysia Kelantan (UMK)

36 2 8 4 14 8 2

740 56 Urusetia Pembangunan Belia Sukan dan NGO

36 2 7 9 14 4 2

741 57 Betong District Council 35 2 8 7 10 8 2

742 57 Bintulu Port Authority 35 2 9 6 8 8 4

743 57 Darulaman Teachers' Institute 35 2 13 3 13 4 2

744 57 Department of Irrigation and Drainage, Negeri Sembilan

35 2 12 5 8 6 4

745 57 District and Land Office of Petaling

35 2 9 6 10 8 2

746 57 District and Land Office of Sabak Bernam

35 2 9 5 12 6 3

747 57 Kedah Survey and Mapping Department

35 2 9 6 14 6 0

748 57 Kelantan Land and Mines Department

35 2 9 2 14 8 2

749 57 Lubok Antu District Council 35 2 9 6 10 8 2

750 57 Malacca Survey and Mapping Department

35 2 7 4 14 8 2

751 57 Malaysian Armed Forces 35 2 10 9 10 4 2

752 57 Malaysian National Institute of Translation (ITNM)

35 2 13 6 13 2 1

753 57 Maran District and Land Office

35 2 11 6 9 6 3

754 57 Ministry of Planning and Resource Management

35 2 10 6 12 4 3

755 57 National Youth Vocational Institute Wakaf Tapai

35 2 14 7 8 4 2

756 57 Penang Botanic Gardens 35 2 9 9 8 6 3

APPENDICES



99 100


CI CIG CSe CSu CM

757 57 Perak Tengah Land and District Office

35 2 12 7 6 8 2

758 57 Rompin District and Land Office

35 2 11 4 9 6 5

759 57 Samarahan District Council 35 2 9 7 10 6 3

760 57 Sarikei District Council 35 2 11 5 10 8 1

761 57 Science and Technology Unit 35 2 11 8 13 2 1

762 57 Tawau Municipal Council 35 2 8 6 16 4 1

763 57 Technology Park Malaysia (TPM)

35 2 13 5 9 6 2

764 57 Terengganu Survey and Mapping Department

35 2 8 6 13 6 2

765 58 Atomic Energy Licensing Board (AELB)

34 2 13 5 10 4 2

766 58 Batu Lintang Teachers' Training College

34 2 13 5 9 6 1

767 58 Bau District Council 34 2 8 9 10 6 1

768 58 Belaga District Office 34 2 7 7 11 8 1

769 58 District and Land Office of Besut

34 2 13 8 6 6 1

770 58 Gerik Community College 34 2 7 9 12 4 2

771 58 Human Resources Management Division

34 2 12 3 11 6 2

772 58 Islamic Religious Department Sarawak

34 2 11 9 6 6 2

773 58 Johor Biotechnology & Biodiversity Corporation

34 2 10 9 8 4 3

774 58 Kapit District Council 34 2 9 5 12 6 2

775 58 Kedah Forestry Department 34 2 15 5 7 4 3

776 58 Kelantan Town and Rural Planning Department

34 2 3 10 11 6 4

777 58 Melaka Agriculture Department

34 2 10 5 9 6 4

778 58 Melaka Institute of Management and Integrity

34 2 14 4 9 4 3

779 58 Ministry of Local Government and Housing

34 2 9 4 13 6 1


CI CIG CSe CSu CM

780 58 National Heart Institute 34 2 12 6 11 4 1

781 58 National Youth Vocational Institute Miri

34 2 11 7 10 4 2

782 58 Negeri Sembilan State Library 34 2 11 6 5 8 4

783 58 Negeri Sembilan Water Works Department

34 2 9 5 11 6 3

784 58 Oral Health Division 34 2 13 5 9 4 3

785 58 Pahang Survey and Mapping Department

34 2 8 6 13 6 1

786 58 Penang Port Commission 34 2 12 4 10 6 2

787 58 Perak Survey and Mapping Department

34 2 8 6 14 6 0

788 58 Perlis Veterinary Services Department

34 2 11 9 9 4 1

789 58 Sabah Economic Development Corporation

34 2 13 4 10 5 2

790 58 Saratok District Council 34 2 9 7 9 6 3

791 58 Selangor Mufti Department 34 2 13 1 12 6 2

792 58 Selangor Public Services Commission

34 2 10 4 11 6 3

793 58 Sibu Rural District Council 34 2 9 7 10 6 2

794 58 Terengganu Entrepreneur Development Foundation

34 2 9 4 11 8 2

795 58 Wilayah Persekutuan Islamic Religious Council

34 2 13 5 8 5 3

796 59 Beaufort District Office 33 2 8 2 15 6 2

797 59 Bera District and Land Office 33 2 10 4 10 4 5

798 59 Chief Minister's Office (Terengganu)

33 2 13 8 5 6 1

799 59 Department of Civil Aviation 33 2 10 4 11 4 4

800 59 Ilmu Khas Teachers' Training College

33 2 9 5 11 4 4

801 59 Institute for Medical Research 33 2 9 4 9 6 5

802 59 Labuan Health Department 33 2 13 6 7 4 3

803 59 Melaka State Mufti Department

33 2 12 8 9 2 2

APPENDICES



101 102


CI CIG CSe CSu CM

804 59 Melaka Tengah District and Land Office

33 2 9 2 11 8 3

805 59 Museum Board of Selangor 33 2 11 9 8 4 1

806 59 Nabawan District Office 33 2 10 1 15 6 1

807 59 National Youth Vocational Institute Pagoh

33 2 13 5 8 4 3

808 59 Pahang Islamic Religious Affairs Department

33 2 14 2 8 6 3

809 59 Penang Public Works Department

33 2 11 2 10 6 4

810 59 Public Service Commission Sarawak

33 2 12 3 11 6 1

811 59 Railway Asset Corporation 33 2 12 3 11 6 1

812 59 Ranau District Office 33 2 8 4 11 8 2

813 59 Sarawak State Health Department

33 2 10 3 12 6 2

814 59 Selangor Survey and Mapping Department

33 2 7 6 12 6 2

815 59 Serian District Council 33 2 11 6 7 6 3

816 59 State Treasury Office 33 2 13 4 8 6 2

817 59 Wilayah Persekutuan Mufti Office

33 2 10 6 10 4 3

818 60 Department of Irrigation and Drainage, Perlis

32 2 10 7 9 4 2

819 60 District and Land Office of Klang

32 2 10 4 8 8 2

820 60 Environment Protection Department

32 2 12 4 7 6 3

821 60 Ipoh Teachers' Training Institute

32 2 8 3 16 4 1

822 60 Johor Syariah Judiciary Department

32 2 8 6 9 4 5

823 60 Kedah Social Welfare Department

32 2 9 4 9 6 4

824 60 Land and District Office of Labis

32 2 9 7 11 4 1


CI CIG CSe CSu CM

825 60 Ministry of Infrastructure Development

32 2 8 8 10 4 2

826 60 Mukah District Office 32 2 7 7 9 6 3

827 60 National Advanced Youth Vocational Institute IKTBN Sepang

32 2 11 7 6 4 4

828 60 National Youth Vocational Institute Jitra

32 2 11 5 10 4 2

829 60 National Youth Vocational Institute Peretak

32 2 13 5 8 4 2

830 60 Office of the Keeper of the Rulers' Seal the Conference of Rulers'

32 2 11 4 9 3 5

831 60 Perlis Survey and Mapping Department

32 2 7 6 12 6 1

832 60 Sabah Foundation 32 2 10 7 8 6 1

833 60 Sabah Urban Development Corporation

32 2 9 11 7 4 1

834 60 Sandakan Municipal Council 32 2 9 1 17 4 1

835 60 Sarawak Museum Department 32 2 12 1 8 8 3

836 60 Syarikat Air Terengganu Sdn Bhd (SATU)

32 2 7 3 18 2 2

837 60 Terengganu Veterinary Services Department

32 2 12 8 8 2 2

838 60 Women's Affairs Unit 32 2 7 6 14 4 1

839 61 Cabinet and Policy Division 31 2 9 4 12 6 0

840 61 Chief Minister Office (Sarawak)

31 2 10 3 8 8 2

841 61 Department of Irrigation and Drainage, Sabah

31 2 14 4 8 4 1

842 61 Islamic Religious Department of Malacca

31 2 14 5 4 6 2

843 61 Kota Belud District Office 31 2 9 2 13 4 3

844 61 Management Service Unit 31 2 10 6 8 6 1

845 61 Marudi District Council 31 2 5 7 13 4 2

846 61 Melaka State Development Corporation

31 2 10 4 11 4 2

APPENDICES



103 104


CI CIG CSe CSu CM

847 61 Ministry of Youth, Culture and Sports Development

31 2 8 4 13 4 2

848 61 National Youth Vocational Institute Bachok

31 2 13 5 10 2 1

849 61 Negeri Sembilan Islamic Religious Affairs Department

31 2 11 4 9 4 3

850 61 Perak State Sports Council 31 2 10 3 10 6 2

851 61 Perlis Syariah Judiciary Department

31 2 10 6 7 6 2

852 61 Sabah State Economic Planning Unit

31 2 9 4 11 4 3

853 61 Sarawak Mufti Department 31 2 8 11 3 6 3

854 61 Sewerage Services Department Sarawak

31 2 9 11 5 4 2

855 61 State Governor's Office 31 2 9 1 13 6 2

856 61 Sultan Abdul Halim Teachers' Training College

31 2 11 2 8 6 4

857 61 Tampin District and Land Office

31 2 11 5 10 4 1

858 62 Agricultural Industrial Development Board

30 2 8 4 10 6 2

859 62 Bumiputera Entrepreneur Development Unit

30 2 10 7 7 4 2

860 62 Dalat and Mukah District Council

30 2 8 4 9 6 3

861 62 Department of Civil Aviation Malaysia Region III: Sarawak

30 2 8 4 8 6 4

862 62 Hulu Langat Community College

30 2 9 4 8 6 3

863 62 Keningau District Office 30 2 7 4 12 4 3

864 62 Local Government Division 30 2 10 5 9 6 0

865 62 Malaysian Industrial Development Finance (MIDF)

30 2 10 6 7 6 1

866 62 Malaysian Timber Certification Council

30 2 14 8 3 4 1

867 62 Office of HRH The Raja of Perlis

30 2 10 4 9 6 1


CI CIG CSe CSu CM

868 62 Papar District Office 30 2 6 4 13 6 1

869 62 Penampang District Office 30 2 9 5 10 4 2

870 62 Public Works Department of Sarawak

30 2 6 2 12 8 2

871 62 Royal Customs Academy Malaysia (AKMAL)

30 2 11 2 9 4 4

872 62 Sabah State Sports Board 30 2 9 2 12 4 3

873 62 Selangor Social Welfare Department

30 2 13 3 7 5 2

874 62 Selangor Syariah Judiciary Department

30 2 12 3 6 6 3

875 62 Terengganu Islamic Foundation

30 2 11 9 3 6 1

876 62 W.P. Kuala Lumpur/Putrajaya Survey and Mapping Department

30 2 6 6 11 6 1

877 62 W.P. Labuan Survey and Mapping Department

30 2 6 6 11 6 1

878 63 Federal Treasury Sabah 29 2 9 5 9 4 2

879 63 Kanowit District Council 29 2 10 4 8 6 1

880 63 Kedah Mufti Office 29 2 9 7 6 6 1

881 63 Kuala Penyu District Office 29 2 8 7 7 6 1

882 63 Malaysian Technology Development Corporation (MTDC)

29 2 11 3 8 6 1

883 63 Malaysian Timber Council 29 2 12 4 8 4 1

884 63 Melaka State Library 29 2 13 2 6 6 2

885 63 Menumbok Sub District Office 29 2 7 1 14 4 3

886 63 Negeri Sembilan State Museum

29 2 10 3 7 6 3

887 63 Perak Chief Minister's Office 29 2 7 3 11 6 2

888 63 Perlis Social Welfare Department

29 2 9 4 8 6 2

889 63 Sabah Survey and Mapping Department

29 2 10 5 9 4 1

890 63 Teachers' Education Division 29 2 7 4 11 4 3

APPENDICES



105 106


CI CIG CSe CSu CM

891 64 Department of Irrigation and Drainage, Pahang

28 2 12 5 5 4 2

892 64 Keningau District Council 28 2 9 4 7 6 2

893 64 Land Office of Muar 28 2 10 3 11 4 0

894 64 Malaysian Furniture Promotion Council

28 2 9 4 7 6 2

895 64 Maradong and Julau District Council

28 2 10 3 7 6 2

896 64 Matu-Daro District Council 28 2 7 4 9 6 2

897 64 Melaka Customary Lands Development Corporation

28 2 10 1 7 8 2

898 64 Melaka Foundation 28 2 10 1 7 8 2

899 64 Miri Port Authority 28 2 7 4 9 6 2

900 64 Negeri Sembilan Forestry Department

28 2 11 3 7 4 3

901 64 Penang State Mufti Office 28 2 10 3 7 6 2

902 64 Penang Survey and Mapping Department

28 2 8 6 7 6 1

903 64 Perak Foundation 28 2 10 4 7 6 1

904 64 Perak Water Board 28 2 9 4 7 6 2

905 64 Perlis Town and Rural Planning Department

28 2 9 4 8 4 3

906 64 Ports and Harbour Department 28 2 10 2 7 6 3

907 64 Putatan Sub District Office 28 2 9 3 11 4 1

908 64 Sabah Town and Regional Planning Department

28 2 7 1 13 6 1

909 64 Sarawak Education Department

28 2 7 2 10 6 3

910 64 Sarawak Rivers Board 28 2 9 2 8 6 3

911 64 Sipitang District Office 28 2 8 2 11 4 3

912 64 Subis District Council 28 2 10 4 9 4 1

913 64 Tenum District Office 28 2 9 3 9 6 1

914 65 Beluran District Office 27 2 7 2 11 4 3

915 65 Bintulu District Office 27 2 6 4 9 6 2

916 65 Kedah Education Department 27 2 10 3 6 4 4

917 65 Khazanah Nasional 27 2 12 3 7 4 1


CI CIG CSe CSu CM

918 65 Kinabatangan District Office 27 2 8 1 12 4 2

919 65 Kuala Terengganu Community College

27 2 8 7 5 4 3

920 65 Pahang Foundation 27 2 10 3 9 4 1

921 65 Perlis Agriculture Department 27 2 10 4 7 4 2

922 65 Sabah Fisheries and Fishermen Corporation

27 2 6 7 7 6 1

923 65 Sabah Land Development Board

27 2 12 3 7 4 1

924 65 Selandar Community College 27 2 5 6 7 6 3

925 65 Usaha Maju Foundation 27 2 9 6 5 6 1

926 66 Brooke Dockyard and Engineering Works Corporation

26 2 10 4 6 4 2

927 66 Dalat District Office 26 2 7 4 7 8 0

928 66 International Relations Division

26 2 10 4 5 6 1

929 66 Jelebu Community College 26 2 10 4 7 5 0

930 66 Kinabatangan District Council 26 2 8 4 6 6 2

931 66 Laku Management Sdn. Bhd. 26 2 9 4 8 4 1

932 66 Lundu District Office 26 2 8 4 9 4 1

933 66 Melaka Islamic University College

26 2 8 1 9 4 4

934 66 Papar District Council 26 2 10 4 7 4 1

935 66 Perak Housing Division 26 2 9 3 8 5 1

936 66 Perak Syariah Judiciary Department

26 2 9 4 7 4 2

937 66 Rural Development Corporation

26 2 6 6 7 4 3

938 66 Sabah Wildlife Department 26 2 9 3 7 6 1

939 66 Sarawak Stadium Corporation 26 2 7 4 8 4 3

940 66 Sarikei District Office 26 2 9 2 7 6 2

941 66 Sri Aman District Office 26 2 10 3 5 6 2

942 66 Temerloh District and Land Office

26 2 9 2 10 4 1

APPENDICES



107 108


CI CIG CSe CSu CM

943 66 Tioman Development Authority

26 2 9 1 9 4 3

944 67 Kedah Public Works Department

25 2 9 1 7 4 4

945 67 Kemabong Sub District Office 25 2 6 3 9 4 3

946 67 Langkawi Land Office 25 2 10 4 7 4 0

947 67 Malaysia Energy Centre 25 2 9 1 5 8 2

948 67 Ministry of Housing and Urban Development, Sarawak

25 2 8 2 7 6 2

949 67 Negeri Sembilan Veterinary Services Department

25 2 7 4 10 2 2

950 67 Pakan District Office 25 2 8 1 7 8 1

951 67 Perak Museum Board 25 2 11 1 7 4 2

952 67 Federal Treasury Sarawak 25 2 10 4 5 4 2

953 67 Serdang Hospital 25 2 8 3 7 4 3

954 68 Kanowit District Office 24 2 7 7 4 4 2

955 68 Labuan Education Department 24 2 9 3 6 4 2

956 68 Malaysian Institute of Historical and Patriotic Studies

24 2 12 0 8 2 2

957 68 Ministry of Agriculture Development and Food Industry

24 2 9 2 7 4 2

958 68 Negeri Sembilan Tourism Action Council

24 2 10 4 4 4 2

959 68 Penang Water Supply Corporation

24 2 11 0 8 4 1

960 68 Simunjan District Council 24 2 12 1 5 4 2

961 68 Simunjan District Office 24 2 7 2 6 6 3

962 68 Social Welfare Department of Sarawak

24 2 7 3 8 4 2

963 68 State Legislative Assembly (Sarawak)

24 2 7 2 7 8 0

964 69 Health Campus University Sains Malaysia

23 2 7 3 5 6 2

965 69 Kota Kinabalu City Hall 23 2 10 2 4 6 1

966 69 Kota Setar Land Office 23 2 6 3 7 6 1


CI CIG CSe CSu CM

967 69 Kunak District Office 23 2 8 1 7 6 1

968 69 Lawas District Council 23 2 7 3 6 4 3

969 69 Limbang District Office 23 2 8 3 7 4 1

970 69 Ministry of Modernization of Agriculture

23 2 8 4 5 6 0

971 69 PUSPANITA Sabah State Branch

23 2 8 3 5 4 3

972 69 Private Education Division (BPS)

23 2 9 2 7 4 1

973 69 Sabah State Department of Human Resource Development

23 2 7 5 5 4 2

974 69 State Farmers' Organisation Sarawak

23 2 9 1 7 6 0

975 69 Tambunan District Office 23 2 9 6 4 4 0

976 70 Asajaya District Office 22 2 6 4 6 4 2

977 70 Bukit Fraser Development Corporation

22 2 11 1 5 4 1

978 70 Housing Development Corporation

22 2 8 0 7 6 1

979 70 Kelantan Darul Naim Foundation

22 2 9 5 2 4 2

980 70 Kota Setar District Office 22 2 8 4 6 4 0

981 70 Land and District Office of Rengit

22 2 7 2 7 6 0

982 70 Langkawi District Office 22 2 8 4 6 4 0

983 70 Matu District Office 22 2 9 2 6 4 1

984 70 Perlis State Economic Development Corporation

22 2 8 1 7 4 2

985 70 Saratok District Office 22 2 8 3 7 3 1

986 70 Sarawak Native Customs Council

22 2 8 2 7 4 1

987 70 Sik Land Office 22 2 8 4 6 4 0

988 70 Yan Land Office 22 2 8 4 6 4 0

989 71 Baling District Office 21 2 7 4 6 4 0

990 71 Johor Social Welfare Department

21 2 7 0 6 4 4

APPENDICES



109 110


CI CIG CSe CSu CM

991 71 Kubang Pasu District Office 21 2 7 4 6 4 0

992 71 Kuching District Office 21 2 9 0 7 4 1

993 71 Kulim District Office 21 2 7 4 6 4 0

994 71 Malaysian Cultural Institute 21 2 4 3 7 6 1

995 71 Melaka Social Welfare Department

21 2 4 4 8 4 1

996 71 Merbok District Office 21 2 5 3 7 6 0

997 71 Negeri Sembilan Islamic Religious Council

21 2 7 1 8 4 1

998 71 Padang Terap District Office 21 2 7 4 6 4 0

999 71 Pahang Skills Development Centre

21 2 8 1 7 4 1

1000 71 Pendang District Office 21 2 7 4 6 4 0

1001 71 Perak Islamic Economy Development Corporation

21 2 7 2 7 4 1

1002 71 Perak Mufti Department 21 2 6 4 5 4 2

1003 71 Perak State Agricultural Development Corporation

21 2 6 1 9 4 1

1004 71 Pokok Sena Land Office 21 2 7 6 4 4 0

1005 71 Sabah Council of Social Services

21 2 7 2 8 4 0

1006 71 Sabah Housing and Town Development Authority

21 2 9 1 6 4 1

1007 71 Sabah Museum Department 21 2 8 1 7 4 1

1008 71 Samarahan District Office 21 2 5 2 5 6 3

1009 71 Sik District Office 21 2 7 4 6 4 0

1010 71 State Legal Advisor Office 21 2 9 2 7 2 1

1011 72 Bandar Baharu District Office 20 2 6 4 6 4 0

1012 72 Kedah State Library 20 2 9 1 7 2 1

1013 72 Land Custody and Development Authority

20 2 6 1 7 4 2

1014 72 National Institutes of Health 20 2 6 2 7 4 1

1015 72 Pahang State Library 20 2 7 1 5 6 1

1016 72 Rompin Community College 20 2 4 3 7 6 0

1017 72 Royal Customs and Excise Department, Johor

20 2 5 4 6 4 1


CI CIG CSe CSu CM

1018 72 Sabah Agriculture Department 20 2 8 4 3 4 1

1019 72 Sabah Parks 20 2 9 1 5 4 1

1020 72 Selangor Agriculture Department

20 2 9 4 3 4 0

1021 72 Selangor Department of Information Services

20 2 7 2 4 4 3

1022 72 Technical Teachers' Training College

20 2 8 3 3 4 2

1023 72 The Tunku Abdul Rahman Foundation

20 2 7 0 7 4 2

1024 73 Kuala Muda District Office 19 1 6 4 5 4 0

1025 73 Sabah Chief Minister's Department

19 1 3 3 7 6 0

1026 73 Tenom District Council 19 1 9 2 3 4 1

1027 74 Bandar Baharu Land Office 18 1 7 4 3 4 0

1028 74 Bandar Darulaman Community College

18 1 2 3 7 4 2

1029 74 Kedah Agriculture Department 18 1 4 3 5 6 0

1030 74 Office of KDYMM Sultan Pahang

18 1 5 3 4 4 2

1031 74 Selangau District Office 18 1 7 0 3 6 2

1032 74 State Veterinary Services Department

18 1 7 3 2 4 2

1033 75 Kelantan Forestry Department 17 1 8 1 3 4 1

1034 75 Kota Kinabalu Industrial Park 17 1 5 0 8 4 0

1035 75 Sabah Forest Development Authority

17 1 6 2 5 4 0

1036 75 Sarawak Land Consolidation and Rehabilitation Authority

17 1 3 3 7 4 0

1037 75 State Financial and Treasury Department (Kedah)

17 1 7 1 5 3 1

1038 76 Julau District Office 16 1 2 1 5 6 2

1039 76 Kota Marudu District Office 16 1 4 2 5 4 1

1040 76 Lahad Datu District Office 16 1 6 0 5 4 1

1041 76 Lubok Antu District Office 16 1 9 0 4 3 0

APPENDICES



111 112


CI CIG CSe CSu CM

1042 76 Portal Rasmi Projek Diraja Negeri Kelantan

16 1 2 2 7 4 1

1043 76 Serian District Office 16 1 4 1 4 4 3

1044 77 Marudi District Office 15 1 7 0 5 3 0

1045 77 Sabah State Rubber Industry Board

15 1 7 1 3 4 0

1046 77 Song District Office 15 1 5 1 5 4 0

1047 77 Yan District Office 15 1 3 4 4 4 0

1048 78 Perlis State Islamic Affairs and Malay Customs

12 1 5 0 3 3 1

1049 79 Daro District Office 11 1 3 1 3 4 0

1050 79 Jerlun District Office 11 1 6 0 1 4 0

1051 79 Kuala Kertil District Office 11 1 2 2 4 3 0

1052 79 Raja Melewar Teachers' Training College

11 1 2 0 5 4 0

1053 80 Kota Bharu Teachers' Institute 10 1 4 0 4 2 0

1054 81 Kelantan Water Supply Department

9 1 2 0 3 4 0

1055 N/A Administration/Finance Division

N/A N/A N/A N/A N/A N/A N/A

1056 N/A Alor Gajah Community College


1057 N/A Alor Gajah District and Land Office


1058 N/A Batu Pahat Teachers' Training College


1059 N/A Bau District Office N/A N/A N/A N/A N/A N/A N/A

1060 N/A Beaufort District Council N/A N/A N/A N/A N/A N/A N/A

1061 N/A Betong District Office N/A N/A N/A N/A N/A N/A N/A

1062 N/A Chief Executive Management Information Systems


1063 N/A Darul Makmur Stadium Corporation


1064 N/A Department of Cooperative Development Malaysia


1065 N/A Department of Irrigation and Drainage, Kelantan



CI CIG CSe CSu CM

1066 N/A Department of Public Health N/A N/A N/A N/A N/A N/A N/A

1067 N/A Department of Youth and Sports


1068 N/A Federal Territory Land Executive Committee Secretariat


1069 N/A Federal Territory Sports Council


1070 N/A Gaya Teachers' Training Institute


1071 N/A Hospital Universiti Kebangsaan Malaysia (HUKM)


1072 N/A Hulu Perak Land and District Office


1073 N/A Information System Division N/A N/A N/A N/A N/A N/A N/A

1074 N/A Information Technology Management System Division


1075 N/A Information Technology Unit, Curriculum Development Centre


1076 N/A Institute of Poultry Development


1077 N/A Islamic and Moral Education Department (JAPIM)


1078 N/A Jempol Community College N/A N/A N/A N/A N/A N/A N/A

1079 N/A Johor Veterinary Services Department


1080 N/A Kapit District Office N/A N/A N/A N/A N/A N/A N/A

1081 N/A Kedah Islamic Affairs Department


1082 N/A Kedah Veterinary Services Department


1083 N/A Kelantan Agriculture Department


1084 N/A Kemaman Port Authority N/A N/A N/A N/A N/A N/A N/A

1085 N/A Kota Belud District Council N/A N/A N/A N/A N/A N/A N/A

1086 N/A Kota Marudu/Pitas District Council


APPENDICES



113 114


CI CIG CSe CSu CM

1087 N/A Kuala Krai Selatan District Council


1088 N/A Kuala Krai Utara District Council


1089 N/A Kuala Penyu District Council N/A N/A N/A N/A N/A N/A N/A

1090 N/A Kuala Terengganu Teachers' Training Institute


1091 N/A Kuching Community College N/A N/A N/A N/A N/A N/A N/A

1092 N/A Kudat District Office N/A N/A N/A N/A N/A N/A N/A

1093 N/A Kudat Town Board N/A N/A N/A N/A N/A N/A N/A

1094 N/A Kunak District Council N/A N/A N/A N/A N/A N/A N/A

1095 N/A Labok/Sugut Beluran District Council


1096 N/A Lahad Datu District Council N/A N/A N/A N/A N/A N/A N/A

1097 N/A Lawas District Office N/A N/A N/A N/A N/A N/A N/A

1098 N/A Melaka Water Corporation N/A N/A N/A N/A N/A N/A N/A

1099 N/A Ministry of Resource Development and Information Technology


1100 N/A Miri, Sarawak Teachers' Training Institute


1101 N/A Miri District Office N/A N/A N/A N/A N/A N/A N/A

1102 N/A Nabawan District Council N/A N/A N/A N/A N/A N/A N/A

1103 N/A National Council for Occupational Safety & Health


1104 N/A National Labour Advisory Council


1105 N/A National Oceanography Directorate (NOD)


1106 N/A Native Court N/A N/A N/A N/A N/A N/A N/A

1107 N/A Office of Science Advisor N/A N/A N/A N/A N/A N/A N/A

1108 N/A Pahang Agriculture Department


1109 N/A Pahang Mufti Department N/A N/A N/A N/A N/A N/A N/A

1110 N/A Pahang State Museum N/A N/A N/A N/A N/A N/A N/A


CI CIG CSe CSu CM

1111 N/A Pejabat Yang Di-Pertua Negeri Sarawak


1112 N/A Perak Agriculture Department N/A N/A N/A N/A N/A N/A N/A

1113 N/A Perlis Mufti Department N/A N/A N/A N/A N/A N/A N/A

1114 N/A Perlis Syariah Court N/A N/A N/A N/A N/A N/A N/A

1115 N/A Putrajaya Land and Mines Office


1116 N/A Rajang Teachers' Training Institute


1117 N/A Ranau District Council N/A N/A N/A N/A N/A N/A N/A

1118 N/A Sabah Islamic Affairs Department


1119 N/A Sarawak Information Technology Resources Council (SITRC)


1120 N/A Sarawak Islamic Council N/A N/A N/A N/A N/A N/A N/A

1121 N/A Sarawak Land Development Board


1122 N/A School Audit Division N/A N/A N/A N/A N/A N/A N/A

1123 N/A Science and Technology Division (S&T)


1124 N/A Selangor Immigration Department


1125 N/A Selangor National Registration Department


1126 N/A Selangor Road Transport Department


1127 N/A Semporna District Council N/A N/A N/A N/A N/A N/A N/A

1128 N/A Sipitang District Council N/A N/A N/A N/A N/A N/A N/A

1129 N/A Sri Aman District Council N/A N/A N/A N/A N/A N/A N/A

1130 N/A State Baitulmal N/A N/A N/A N/A N/A N/A N/A

1131 N/A State Islamic Foundation N/A N/A N/A N/A N/A N/A N/A

1132 N/A State Legal Advisor N/A N/A N/A N/A N/A N/A N/A

1133 N/A State Religious Department and Malay Customs Department


APPENDICES



115

ACRONYMS AND ABBREVIATIONSMALAYSIA GOVERNMENT PORTALS & WEBSITES ASSESSMENT 2010


CI CIG CSe CSu CM

1134 N/A Sultan Mizan Teachers' Training Insitute


1135 N/A Tambunan District Council N/A N/A N/A N/A N/A N/A N/A

1136 N/A Tatau District Office N/A N/A N/A N/A N/A N/A N/A

1137 N/A Tengku Ampuan Afzan Teachers' Training College


1138 N/A Terengganu Advanced Technical Institute


1139 N/A Terengganu Foundation N/A N/A N/A N/A N/A N/A N/A

1140 N/A The International Division N/A N/A N/A N/A N/A N/A N/A

1141 N/A The Office of the Head of State, Penang


1142 N/A Tribunal For Consumer Claims N/A N/A N/A N/A N/A N/A N/A

1143 N/A Tropical Peat Research Laboratory Unit


1144 N/A Tuaran District Council N/A N/A N/A N/A N/A N/A N/A

1145 N/A Wages Council N/A N/A N/A N/A N/A N/A N/A


APPENDICES


117

Acronyms and Abbreviations

AGC Attorney General Chambers

e-Gov Electronic Government

eMAPS Electronic Money Lender and Pawn Broker System

FAQ Frequently Asked Questions

FCC Flagship Coordination Committee

FTP File Transfer Protocol

MAMPUMalaysian Administrative Modernisation and Management Planning Unit

MDeC Multimedia Development Corporation Assessment

MGPWA Malaysia Government Portals and Websites Assessment

MHLG Ministry of Housing and Local Government

MOSTI Ministry of Science, Technology and Innovation Assessment

myGov myGovernment

N/A Not Accessible

NSL No Specific Link

PSD Public Service Department of Malaysia

RSS Really Simple Syndication

SMS Short Messaging Service

TH&EG Telehealth & E-Government

TWG Technical Working Group

UNPAN United Nations Public Administration Network

URL Uniform Resource Locator

W3C World Wide Web Consortium

ACRONYMS AND ABBREVIATIONS


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