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Methods of communication

By Prof. DAWLE A.P.By Prof. DAWLE A.P.

Methods of communication

By Prof. DAWLE A.P.By Prof. DAWLE A.P.

Verbal Communication

Non-verbal Communication

Methods of CommunicationMethods of Communication

• Oral Communication

• Written Communication

Verbal CommunicationVerbal Communication

Oral communicationOral communication• Conversation

• Telephone talk

• Meeting

• Interview

• GD

• Presentations

• Speeches

• conference4

Written CommunicationWritten Communication• Letters

• Memos

• Notices

• Circulars

• Reports

• Minutes

• manuals

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Attributes of Oral and Written Attributes of Oral and Written CommunicationCommunication

• Speed

• Record

• Accuracy

• Length

• Expense

• Body Language

• Feedback

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Non Verbal CommunicationNon Verbal Communication

• Body Language

AppearanceAppearance

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Eye contactEye contact

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Facial ExpressionFacial Expression

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Facial ExpressionFacial Expression

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Regulate InteractionRegulate InteractionFacial expressions or gestures that are used to control or regulate the flow of a conversation

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Postures & Gestures Postures & Gestures

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Non Verbal CommunicationNon Verbal Communication

• Graphs & Charts

• Symbols & Signals

• Space

• Silence

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Color Influences CommunicationColor Influences Communication

Yellow cheers and

elevates moods

Red excitesand

stimulates

Blue comfortsand

soothes

In some cultures

black suggests mourning

In some cultures

white suggestspurity

Non Verbal CommunicationNon Verbal Communication

Non-Verbal CodesNon-Verbal Codes• Kinesics: Body Language

• Proxemics: Physical distance between the speaker and the listener.

• Haptics: touch

• Vocalics: refers to modulation of voice.• Oculesics: eye contact

• Artefacts: relates to distraction towards luxury or any man made object.

• Olfactics: smell

• Chronemics: related to utilization of time

• Paralanguage: Nonverbal aspect of spoken language.

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Non-Verbal CodesNon-Verbal Codes

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Functions ofFunctions of Nonverbal Nonverbal CommunicationCommunication

• To provide information

• To express or hide emotion

• To present an image

• To express power and control

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Nonverbal SignalsNonverbal SignalsVary from culture to culture

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What does this symbol What does this symbol mean to you?mean to you?

• In the United States it is a symbol for good job

• In Germany the number one

• In Japan the number five• In Ghana an insult• In Malaysia the thumb is

used to point rather than a finger

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Improving Nonverbal Improving Nonverbal Communication SkillsCommunication Skills•When sending messages

• Be conscious of nonverbal behavior• Be purposeful in use of nonverbals• Make sure nonverbals are not distracting• Match verbal and nonverbal communication• Adapt to the situation

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Improving Nonverbal Improving Nonverbal Communication SkillsCommunication Skills•When receiving messages

• Consider gender, culture and individual differences• Pay attention to all aspects of nonverbal communication

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