May 22-24, 2019 | San Francisco, CA - Coveo€¦ · Lessons learned from some of our most...
Transcript of May 22-24, 2019 | San Francisco, CA - Coveo€¦ · Lessons learned from some of our most...
Copyright © 2019 Coveo Solutions Inc. All rights reserved. Proprietary and CONFIDENTIAL
May 22-24, 2019 | San Francisco, CA
Copyright © 2019 Coveo Solutions Inc. All rights reserved. Proprietary and CONFIDENTIAL
JOIN US FOR COVEO IMPACT 2019.
The theme for Coveo Impact 2019 is "Relevance Rising."
You chose Coveo because relevance matters. Whether it’s
providing the best recommendations to your website
visitors or helping customers solve problems faster on your
customer community, you’ve seen how improving relevance
can make a big impact… and how high the stakes are to get
these experiences right. But what’s next?
The need for relevance has never been greater, and at
Coveo Impact 2019, you’re going to learn how to do even
more with Coveo. No matter where you are on your
relevance journey, Coveo Impact will help you move
forward. From developing skills in hands-on workshops to
envisioning new ideas with peers, you will walk away
inspired by the knowledge and ideas to get you to the
next level.
2
Copyright © 2019 Coveo Solutions Inc. All rights reserved. Proprietary and CONFIDENTIAL
I M PA C T. C O V E O . C O M
If you’re working to make your
business more relevant and
personal, you need to be at Coveo
Impact, especially if you are an
admin or super user of Coveo.
▸ Coveo Users, Admins and
Developers
▸ Customer Service, Marketing,
and Sales leaders
▸ IT Leaders
▸ Consultants and Developers
Last year’s attendees ranged from
the C-suite to managers and
individual contributors.
If your company is working on a
relevance transformation, you need
to be at Coveo Impact.
WHO ATTENDS COVEO IMPACT
3
Copyright © 2019 Coveo Solutions Inc. All rights reserved. Proprietary and CONFIDENTIAL
Back for its third consecutive year, Coveo Impact is
going to be better than ever. Everything from the venue
to the number of attendees, to the content has been
turned up a notch and we can’t wait for it all to come
together. With a 91% satisfaction rate from last year’s
attendees, the bar is high, and we’re not afraid of a
challenge. We are leveling up and ready to take you with
us. Onward and upward!
WHY ATTEND
4
Copyright © 2019 Coveo Solutions Inc. All rights reserved. Proprietary and CONFIDENTIAL
I M PA C T. C O V E O . C O M
WHY ATTEND
LEARN HOW TO GET THE MOST OUT OF COVEO NOW, AND WHAT’S COMING NEXT
Coveo Impact gives you the knowledge and tools you need to make a significant impact within your organization using Coveo today and in the future. Go home a hero with the know-how to enhance your digital experiences across your organization by leveraging Coveo.
CONNECT WITH ML, CX AND DX EXPERTS
Leverage the knowledge of the Coveo community to your advantage. Meet and share ideas with customer and digital experience industry leaders and practitioners who apply machine learning every day to make business personal.
BE INSPIRED BY WHAT YOU CAN DO
Learn how you can use Coveo to enrich every experience - and how you can extend your investments to other areas of your business. Be inspired by thought leader presentations, learn from Coveo Impact award winners, brainstorm with experts and innovators and hear from the Coveo product leaders who develop the technology you use.
“Overall, one of the best
conferences I've attended.
The Coveo folks, their
partners and my peers
were all exceptional! Can't
wait to return next year.”
“I thought the size of the
event lended itself to
intimacy. You were able to
get to know the
community. I felt a family
vibe at the event.”
“Great event! Well
organized. Whole team
and conference shared
unison. Great brand!”
- Coveo Impact attendees
5
Copyright © 2019 Coveo Solutions Inc. All rights reserved. Proprietary and CONFIDENTIAL
Assess your relevance maturity with the
Coveo Relevance Maturity Model™.
The Coveo Relevance Maturity Model will
help you plot where you are in your
relevance journey, where you need to go,
and how you'll get there. At Coveo Impact
2019, you'll have an opportunity to walk
through the Coveo Relevance Maturity
Model for your organization to create a
specific and actionable relevance strategy.
WHERE ARE YOU IN YOUR RELEVANCE JOURNEY?
6
Copyright © 2019 Coveo Solutions Inc. All rights reserved. Proprietary and CONFIDENTIAL
AGENDA ATA GLANCE
Copyright © 2019 Coveo Solutions Inc. All rights reserved. Proprietary and CONFIDENTIAL Copyright © 2019 Coveo Solutions Inc. All rights reserved. Proprietary and CONFIDENTIAL
Pre-Conference
MondayPre-Conference
TuesdayDay 1
WednesdayDay 2
ThursdayDay 3
FridayMAY
20MAY
21MAY
22MAY
23MAY
24
9 AM
10 AM
11 AM
1 PM
2 PM
3 PM
4 PM
5 PM
6 PM
7 PM
8 PM
9 PM
10 PM
Lunch
Breakfast
KCS®
Training
Coveo
Academy
Workshops
KCS®
Training
CoveoAcademy
Workshops
KCS®
Training
KCS®
Training
Registration Open
Breakout Sessions
Ask Me Anything Booth &
Innovation Showcase
KCS®
Training
Coveo
Academy
Workshops
Welcome Keynote
Coveo CommunityAwards Keynote
The Relevance Challenge
Awards Reception
Ask Me Anything Booth &
Innovation Showcase
Ask Me Anything Booth &
Innovation Showcase
Product Vision Keynote
Breakout Sessions
Relevance Rising Keynote
Breakout Sessions
Future of Relevance
Breakout Sessions
The Big BashCoveo Community Party
Free time
Pre-ConferenceOptional add-on
Conference
All-Access Lunch
AGENDA AT A GLANCE
8
Copyright © 2019 Coveo Solutions Inc. All rights reserved. Proprietary and CONFIDENTIAL
Get inspired by exciting keynotes from industry
leaders and the Coveo executive team.
KEYNOTES
9
Copyright © 2019 Coveo Solutions Inc. All rights reserved. Proprietary and CONFIDENTIAL
Copyright © 2019 Coveo Solutions Inc. All rights reserved. Proprietary and CONFIDENTIAL
I M PA C T. C O V E O . C O M
KEYNOTES
FUTURE OF RELEVANCE KEYNOTE:LEADING TRANSFORMATIONWhat got you here won't get you to the next level of your relevance transformation. How can you make sure you're developing yourself and your teams to lead transformation? Fostering true and complete transformation requires a new approach to leadership, skills development and more.
RELEVANCE REWARDED:THE COVEO COMMUNITY AWARDSThese awards celebrate customers and partners that are progressing through the Coveo Relevancy Maturity Model. The Coveo Customer Awards celebrate YOUR successes: highlighting innovative uses of Coveo, measurable business outcomes and a clear demonstration of advanced relevance to an organization’s stakeholders.
WELCOME KEYNOTE:
THE RELEVANCE IMPERATIVEIf you work at a company that aims to grow, improve satisfaction and become a great organization, you need a relevance strategy. Our leadership team will share what the Relevance Imperative is, and how relevance will evolve over the next three years.
"If you don't like change,you're going to like
irrelevance even less.”
– General Eric Shinseki, former U.S. Army Chief of Staff
PRODUCT KEYNOTE: THE RELEVANCE-POWERED ENTERPRISECoveo is purpose-built to help you make every interaction count and every digital experience relevant. Discover our vision for bringing relevance to every enterprise. With the help of the product leadership team, you’ll also learn what's new with Coveo... and what's coming next.
10
Copyright © 2019 Coveo Solutions Inc. All rights reserved. Proprietary and CONFIDENTIAL Copyright © 2019 Coveo Solutions Inc. All rights reserved. Proprietary and CONFIDENTIAL
t
Jim Roth
SENIOR VICE PRESIDENT OF SERVICES IT, DELL
t
Sarah Franklin
EXECUTIVE VICE PRESIDENT, SALESFORCE
t
Mark Floisand
CMO, COVEO
t
Louis Têtu
CHAIRMAN & CEO,COVEO
t
Laurent Simoneau
CO-FOUNDER, PRESIDENT & CTO, COVEO
t
Gauthier RobeVICE PRESIDENT, PRODUCTS,
COVEO
t
Jamie BattinDIRECTOR OF CUSTOMER COMMUNITY,
ELLUCIAN
t
Sawan DeshpandeVICE PRESIDENT,
SALESFORCE LINE OF BUSINESS, COVEO
t
Jennifer MacintoshVICE PRESIDENT,
CUSTOMER SUCCESS,COVEO
t
Richard TessierCO-FOUNDER, SENIOR VICE PRESIDENT
OF PRODUCTS,COVEO
PAST SPEAKERS
… with an even more exciting lineup planned for this year!
I M PA C T. C O V E O . C O M11
Copyright © 2019 Coveo Solutions Inc. All rights reserved. Proprietary and CONFIDENTIAL
We’re carefully curating our agenda to enable you to
use relevance to meet the strategic objectives of your
organization, including employee proficiency,
customer satisfaction, and growth. With more than 25
sessions, our agenda has something for everyone.
BREAKOUT SESSIONS
12
Copyright © 2019 Coveo Solutions Inc. All rights reserved. Proprietary and CONFIDENTIAL
I M PA C T. C O V E O . C O M
BREAKOUT SESSIONS
Discover the innovations you’ll need next for your business. Learn how to dream big with your relevance practice, with topics covering our product vision and roadmap, innovative use cases, and more, including:
▸ “Deep dive” sessions for Coveo for Sitecore 5, Coveo Machine Learning and more
▸ Our product vision for Coveo for Sitecore, Coveo for Salesforce and Coveo for ServiceNow
Transform your business with best practices. Discover the knowledge you need to deliver relevance across your business, from your peers and industry leaders who are on their own relevance journey. Sessions will include:
▸ Lessons learned from some of our most successful and comprehensive implementations
▸ Crucial strategies for extending relevance across your organization
Go home empowered with new skills. Get the technical skills to bring your big ideas to life, with hands-on workshops and training.
▸ “Use it Better” workshops enabling you to better understand and leverage Coveo Machine Learning, Usage Analytics, Query Suggest and Automated Relevance Tuning
▸ Pre-conference intensive training for KCS® v6, Analytics, Personalization and more
*More sessions will be added. All speakers and sessions subject to change.
What’s your Coveo story?
Share it with the Coveo Community at Coveo
Impact 2019. We are looking to showcase
innovative use cases, industry-leading
successes and best-in-class implementations.
Go to impact.coveo.com to submit your
application.
13
Copyright © 2019 Coveo Solutions Inc. All rights reserved. Proprietary and CONFIDENTIAL
PRE-CONFERENCE TRAINING
Attendees can select the workshops of their choice except
if they are registered for KCS® training.
KCS® TRAINING - OPTIONALA three-day class designed to teach participants about the KCS v6 methodology, the needed insights and skills to prepare you for launching a KCS v6 program, tuning up your KM processes and more. An optional certification exam will be held at the end of the workshop.
COVEO ACADEMY WORKSHOPS - OPTIONAL
Kick off your Coveo Impact experience with pre-conference
workshops led by our Training and Customer Success
Experts teams. Build your machine learning, analytics,
community management and Coveo skills. If you sign up
for the Coveo Academy workshops, you can pick and
choose from each series or customize your training by
choosing from both series.
14
Copyright © 2019 Coveo Solutions Inc. All rights reserved. Proprietary and CONFIDENTIAL
I M PA C T. C O V E O . C O M
COVEO ACADEMY WORKSHOPS
OUTSIDE THE BOX SERIES
Extending Analytics: Measuring What Matters to You!
Are you ready to go beyond our out-of-the-box analytics offering? Learn how to create custom events and augment existing events with custom metadata dimensions to make the most of your comprehensive usage data.
Think Outside the Search Box: Drive Navigation and Workflows with Relevance
Relevance-driven workflows don’t have to start with your search box. Find out how to use Coveo to create relevant and predictive content experiences wherever your users need them.
Beyond the Web: Delivering Relevance in Your App with Coveo
With the Coveo platform, it’s easy to expand the use of Coveo into native desktop or mobile apps. Watch a live demo of the building of a native iOS app, and take a tour of our REST API.
The Journey Continues: What’s After Go Live
You’ve implemented Coveo. Now what? Hear common use cases beyond basic search, an overview of enhancements and improvements to make and the tools Coveo provides to ease the implementation of additional solutions.
Secure, Unified, and Customized: Maximize the Power of Your Indexing Processes
It all starts with the index. Discover why and how you can implement advanced indexing techniques, as well as learn about metadata normalization, custom mapping and indexing pipeline extensions to power your advanced data manipulations.
Next-level Navigation: How to Build on the JSUI
You've explored our JSUI in detail and have found that there are features you wish to implement beyond those included in the out-of-the-box solution. Now it’s time to learn how to build a custom component that you can re-use throughout your implementation.
15
Copyright © 2019 Coveo Solutions Inc. All rights reserved. Proprietary and CONFIDENTIAL
I M PA C T. C O V E O . C O M
COVEO ACADEMY WORKSHOPS
CLIMBING THE COVEO RELEVANCE MATURITY MODEL™ SERIES
Climb the CRMM: Build a Foundation for Relevance with Secured & Unified Content
The foundation of your relevance transformation is unified and secured content. Learn the core mechanics and the principles you need to consider as you move up the Coveo Relevance Maturity Model.
Climb the CRMM: The Core Mechanics of Content Navigation
Your users experience personalization through the “canvas” of your content navigation. Learn the core mechanics behind it and the crucial understanding you need in order to feed your Machine Learning with quality data.
Climb the CRMM: Measuring What Matters
Make the most of our out-of-the-box usage analytics. Learn the best practices and key insights for using the Usage Analytics Templates from the Coveo Platform.
Climb the CRMM: Leverage Contextual Relevance Tuning
A series of use cases and hands-on experiments will showcase the core mechanics behind the most advanced Query Pipeline features. Learn how to tune the experience for each user’s context.
Beyond Proactive Relevance: Machine Learning Design Patterns
Learn how to leverage the key design patterns and principles you need to know in order to achieve proactive relevance, as well as the mechanics behind Intelligent Term Detection and Recommendation.
Personalization, Planning the Journey with Tales from the Field
Your personalization journey starts with a clear vision of what’s ahead. Find out the questions you need to answer, along with a clear understanding of your progression towards personalization.
16
Copyright © 2019 Coveo Solutions Inc. All rights reserved. Proprietary and CONFIDENTIAL
NETWORKING OPPORTUNITIES
17
Copyright © 2019 Coveo Solutions Inc. All rights reserved. Proprietary and CONFIDENTIAL
Copyright © 2019 Coveo Solutions Inc. All rights reserved. Proprietary and CONFIDENTIAL
I M PA C T. C O V E O . C O M
NETWORKING OPPORTUNITIES
Innovation Showcase
Get ready to see the bleeding edge of relevance technology. We’ll share our latest, greatest, and most exciting innovations in an expo running throughout the next conference. Your next big idea is waiting!
The Big Bash
It’s not all work. Relax and unwind with an evening of cocktails and networking overlooking the San Francisco skyline at our exclusive reception.
Breakfast Clubs
Meet and greet with like-minded peers every day for breakfast. On Thursday and Friday mornings, kick-off the day with your peers from our KCS® Roundtable, Sitecore user group and more.
The Relevance Challenge
Do you think relevance and search optimization have no secrets for you? Test your skills with this “capture the flag” style contest that will challenge your understanding and knowledge of the Coveo AI powered platform. You’ll complete a series of challenges using Coveo to optimize and enhance the relevance of various search interfaces. The best part? You don’t need to be a developer to participate - this is ideal for all Coveoadmins.
The Coveo Community Awards
It's time to celebrate the customers and partners who are making a difference with Coveo. Nominate your organization before March 15 at impact.coveo.com/community-awards
Ask-Me-Anything Booth
Have a specific question for the Coveo Product or Customer Success Teams? These teams will be available In the Expo throughout the conference for you to get your questions answered and your challenges solved.
18
Copyright © 2019 Coveo Solutions Inc. All rights reserved. Proprietary and CONFIDENTIAL
THANK YOU TO OUR2018 SPONSORS
19