Maples ims-services-
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Copyright © 2008,Maples ESM Technologies Inc. All Rights Reserved Maples ESM Technologies USA Inc. 04/07/23
Managing Complexity.Maples Corporate Profile
Maples Started in Dec 2002 - VC Funded by Barings International
Offices in US, four locations in India - Supported by 500+ IT Professionals
Focused on ‘IT Infra Management’ Serving Fortune 500 Clients.
Current Business Partnership : Maples Head office
High-end Servers & IBM Z/890, S/390
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Copyright © 2008,Maples ESM Technologies Inc. All Rights Reserved Maples ESM Technologies USA Inc. 04/07/23
Managing Complexity.IT Infra Management Services ( IMS )
Implement / Monitor / Measure / Manage
DATA Center Management Server Management ( O/S ) Data Base Management N/W Management IT Security Management Storage Management
Tech Support L1 to L4
Business Focus : IMS services from Desk Tops to Mainframes
Service Offerings
1. IMS Consulting Services
2. IMS Training Services
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Copyright © 2008,Maples ESM Technologies Inc. All Rights Reserved Maples ESM Technologies USA Inc. 04/07/23
Managing Complexity.IBM Mainframe – Consulting Services
Z/OS / MVS Monitor / Manage / Measure / Develop
Expertise in Mainframe – Project Development / Resource Augmentation
Technical Support to Operations
Z/OS Administration
Migration – O/S, DB
Product Installation/ PTF – Patch Mgmt Security Admin. RACF , ACF-II
Virtualization – LPAR, Z/VM, LINUX support
Tech. support to products & sub-systems
DB2 Administration
IMS DB Admin
CICS – Admin
MQ / WAS Admin
Automation Services
Performance Tuning
Capacity planning
Systems Automation
Monitoring - TIVOLI , Control-M, OPCA , CA1, CA7 etc..
Application Software Services
Z/OS , JCL ,VSAM , CICS , DB2 , COBOLIMS , PL/1 IBM Assembler Training center produces 8000+ professionals in IBM technology every year - Deployed to our clients for their Rapid Ramp-up plans.
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Copyright © 2008,Maples ESM Technologies Inc. All Rights Reserved Maples ESM Technologies USA Inc. 04/07/23
Managing Complexity.IT Infra Management Services
Expertise in Distributed Systems Services
Server Management DB Management N/W Management
Windows / Linux Exchange Lotus Notes
IBM p , I Series ( AIX / OS-400 )
SUN SolarisHP-UX
Oracle MS-SQL
UDB MYSQL
DB2 /400
LAN / WAN SAN
VoIP IP Telephony
VPN Wireless
Tech. Support L1 to L4 User Management OS migrationPerformance TuningCapacity PlanningRemote Management
DB AdministrationDB NormalisationUser Support DB Migration Performance Tuning
Network Design Trouble shooting NMS Management NOC Tech. Support
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Copyright © 2008,Maples ESM Technologies Inc. All Rights Reserved Maples ESM Technologies USA Inc. 04/07/23
Managing Complexity.IT Security & Tool based Services
IT security operations , Middleware Mgmt , Tool Based Services
IT Security Tools & Options
IT Security Audit Ethical Hacking Vulnerability AnalysisPenetration Testing GAP Analysis - Risk AssessmentStandards Implementation ITIL / ISMS
Systems Automation Using tools
Storage Management Solutions
DRP & Business Continuity Plng
Middleware Tech. support & Admin
Firewall - Scanners
IT Security Tools HP Tools IBM Tivoli CA Service desk
Microsoft SCCM / MOM
IBM MQ / WAS
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Copyright © 2008,Maples ESM Technologies Inc. All Rights Reserved Maples ESM Technologies USA Inc. 04/07/23
Managing Complexity. Current Challenges in IBM / IMS Skills
Market resources at L1, L2 with 2+ yrs experience demands higher salary levels
Demand & Supply Gap is very wide - Competition in poaching
No university / college has IBM as curriculum ( IBM z , p , I series ) or part of their syllabus
No Quality training institution in India to Train in Enterprise Computing & Tools automation. Involves high capital costs for servers / tools purchase
Availability of High-quality trainers in the market place
Fresher’s mindset to get in to Enterprise Computing & HP tools – more inclined towards programming in Java/J2EE , Dot Net etc…
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Copyright © 2008,Maples ESM Technologies Inc. All Rights Reserved Maples ESM Technologies USA Inc. 04/07/23
Managing Complexity.Maples Unique Delivery Model ( ELTP )
Maples unique offering that combines its training with transition Migration model to create sustainable talent pool for IBM
Phase -1
Identify and Recruit Experienced Resources from the Market L3, L4 for transition Migration to IBM on Direct rolls or thru Contract Model .
Deploy L3, L4 Transition team for 4 - 6 weeks to client site for Knowledge discovery , Come back and Train other team members in the project
Select and train L1 ,L2 resources as ELTP’s and create Large “Central Pool“ on various technologies
Phase - 2
0 - 3 Months - Monitoring Services with Client Hand-holding & Support
4th – 12th Month Provide L1, L2 Support – Deliver SLA based Services
Create Shadow Resources 15% for Back-up – Leave , Attrition
Move the value chain-up after 12 months by moving one level up ( L1 to become L2 and L2 to become L3 ) for sustainable resource pool
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Copyright © 2008,Maples ESM Technologies Inc. All Rights Reserved Maples ESM Technologies USA Inc. 04/07/23
Managing Complexity.Maples ELTP Services – Methodology
ELTP Process ELTP Process
Entry Level Technical Professional (ELTP) – Rapid Resource Ramp-up capability
Pre-Selection Process for ELTP
Select Candidates with Eligibility Criteria
Conduct GD ,Written skills to test skills in English
Conduct Aptitude Test as per company policy
Brief about Roles and Responsibilities of Services in IT Infra Management based on client’s requirement
Training Process for ELTP
Train the Resources in specified Modules for 8 to 12 weeks : Technology ( IBM Z, P, I series or any other Windows / Unix systems / Networking / Storage / IT Security / HP tools / CA / Tivoli tools ) Soft Skills Written / Oral Business communication
Presentation Skills Personality development e-mail communications
Corporate Culture Telephone / Client Handling skills
Evaluation Process for ELTP
Weekly Module Test
Face to Face Technical Evaluation
Telephonic Interviews
Hands Lab Sessions
Results are updated on a weekly Basis thru Web based Interface HCL can monitor the learning effectiveness of each candidates
Post Selection Process
Final Technical Evaluation (Written Test)
Face to Face Interview
Process training – On the job with clients environment Enter into Service Agreement with the candidates for Service continuation
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Copyright © 2008,Maples ESM Technologies Inc. All Rights Reserved Maples ESM Technologies USA Inc. 04/07/23
Managing Complexity.Benefits to Client
Resources are Productive from Day 1, Billable from day 1 - no learning Curve.
NO expenses on Training cost to client - Resources customized to project specific requirements.
Recruitment / Training cost is Zero
Attrition Control - Maples deployed resources have Service agreements for 24 months with Maples.
Back-fill – Maples would ensure back-fill for any resources resigning during the contract tenure.
Business Continuity & business resilience
No effort for clients HR to manage these resources
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Copyright © 2008,Maples ESM Technologies Inc. All Rights Reserved Maples ESM Technologies USA Inc. 04/07/23
Managing Complexity. Skill Areas in IMS & RIM
Skills Sets:
Operations / Prod. Support Systems Administrators DBA’s CICS Specialist Networking Specialist IT Security Specialist Storage ManagementTech support Engineers Tools Automation Specialist
Platforms : IBM Mainframe – z seriesIBM I-Series , IBM AIX ( p –series)
SUN Solaris , HP- UXWindows – 2008 Server MS-Exchange, Lotus Notes
MQ / WAS Tivoli , HP Tools DB2, UDB , MS-SQL , Oracle CISCO
Maples Training : 30 Qualified & Experienced trainers with M.E / M.Tech World class Training Facility to train 9000 Professionals per year Centers in Chennai , Pune , Hyderabad , Noida Hands-on sessions on $12 Million Facility with H/W , S/W ,tools
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Copyright © 2008,Maples ESM Technologies Inc. All Rights Reserved Maples ESM Technologies USA Inc. 04/07/23
Managing Complexity.
Success Story : Training & DeploymentClient : IBM Global Services ( for their US clients)
As strategic partner to IBM Global Services, Maples enabled the transition / Migration and on-going support of IT Infrastructure operations for five global customers - Verizon, GE, Capital One, RSA, Schneider
Transformation engagement involved re-engineering of infrastructure support services. Over 27 of Maples professionals were deployed to USA for discovery and transition Migration process
Supported 7 large Z series mainframes – users across 30 locations world wide– 20 TB of DB Storage - Combined mips of above 70000+
Handled 24 x 7 support with 588 professionals – with 223 supporting IBM Mainframes at Levels 1,2.
Servers: IBM Mainframe / Midrange – p, I series , - Monitoring, incident / change / Patch management, server builds / moves, performance tuning , Change Management , release Mgmt
Network Devices: Monitoring, incident management, trouble shooting
Database: DB2 , IMS, MQ/WAS - Admin. , Patch management, deployment, performance tuning
Intel Support : Windows – Linux / UNIX – MS-Exchange – Lotus Notes Support and Management
High-quality service delivery - 50% cost savings to IBM over US operations using Maples.
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Copyright © 2008,Maples ESM Technologies Inc. All Rights Reserved Maples ESM Technologies USA Inc. 04/07/23
Managing Complexity.Current Projects: IMS / IBM Systems MgmtCurrent Projects: IMS / IBM Systems Mgmt
Client : IBM , India ( US clients - GE ,Capital one , RSA , Verizon )Client : IBM , India ( US clients - GE ,Capital one , RSA , Verizon )Project -1 Project -1 : L1,L2 Systems & Operation Support : L1,L2 Systems & Operation Support Platform Platform : IBM M/F - Team Size : 223 project completed : IBM M/F - Team Size : 223 project completed Project-2Project-2 : L1, L2 Operations Support: L1, L2 Operations SupportTeam Size Team Size : : 52 Status - On-going 52 Status - On-going
Client : Mphasis – HP company Client : Mphasis – HP company Project Project : Multiple – Tech Support : Multiple – Tech Support Platform Platform : Windows , HP tools management / IBM M/F: Windows , HP tools management / IBM M/FTeam Size Team Size : : 59 Status : On-going 59 Status : On-going
Client : HP International Client : HP International Project Project : Tech Support : Tech Support Platform Platform : IBM M/F: IBM M/FTeam Size Team Size : : 26 Status : On-going 26 Status : On-going
Client : Oracle Corporation Client : Oracle Corporation Project Project : Tech Support: Tech SupportExisting Platform Existing Platform : IBM M/F , Windows / Unix / Networking : IBM M/F , Windows / Unix / Networking Team Size Team Size : : 43 Status : on-going43 Status : on-going
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Copyright © 2008,Maples ESM Technologies Inc. All Rights Reserved Maples ESM Technologies USA Inc. 04/07/23
Managing Complexity.
Client : SCOPE International ( Standard Chartered Bank ) Client : SCOPE International ( Standard Chartered Bank ) Project Project : Tech support / Operation Support : Tech support / Operation Support Platform Platform : Windows / Unix / BMC tools : Windows / Unix / BMC tools Team Size Team Size : 29 – Status : on-going: 29 – Status : on-going
Client : CTS Client : CTS Project Project : Tech Support - IBM Mainframe, Unix / windows : Tech Support - IBM Mainframe, Unix / windows Team Size Team Size : 79 ( 40 transferred to CTS rolls ) : 79 ( 40 transferred to CTS rolls ) Status Status : 39 - On-going : 39 - On-going
Client : Saint Gobain Client : Saint Gobain Project Project : Tech support / Operation Support : Tech support / Operation Support Platform Platform : Windows / Unix / Help Desk tools: Windows / Unix / Help Desk toolsTeam Size Team Size : 42 Status : On-going: 42 Status : On-going
Client : TCS Client : TCS Project Project : Tech Support: Tech SupportExisting Platform Existing Platform : IBM M/F , Unix / windows Admin. / Networking : IBM M/F , Unix / windows Admin. / Networking Team Size Team Size : 114 ( 90 transferred to TCS rolls ) : 114 ( 90 transferred to TCS rolls ) Status Status : 24 - On-going : 24 - On-going
Current Projects in IMS / IBM Sys Mgmt
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Copyright © 2008,Maples ESM Technologies Inc. All Rights Reserved Maples ESM Technologies USA Inc. 04/07/23
Managing Complexity.State of the Art Infrastructure
Maples Head office
High-end Servers & IBM Z/890
NOC Center State – of – the – Art Training Facility
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Copyright © 2008,Maples ESM Technologies Inc. All Rights Reserved Maples ESM Technologies USA Inc. 04/07/23
Managing Complexity.Corporate Clientele