MANAGING DIFFICULT PEOPLE - · PDF fileLearn strategies for getting adversaries to cooperate,...
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Learn strategies for getting adversaries to cooperate, bullies to back off, wallflowers to open up, and chronic complainers to think before they speak. Knowing how to deal with difficult people at work will allow you to approach your staff with greater confidence and your job with more enjoyment. Attendees will learn: ■ How to work with / work around negative people ■ The dos and don’ts of communicating with any difficult person ■ When to go to a third party for help in dealing with a ■ “problem person” ■ How to deal with employees who may offend others ■ How to manage a mix of older and younger employees WWW.GNYADA.COM/EDUCATION CENTER FOR AUTOMOTIVE EDUCATION & TRAINING • WHITESTONE, QUEENS 2017-2018 DATE: TUESDAY December 12, 2017 TIME: 10:00am-1:00pm INSTRUCTOR: Bill McAndrews, William D. McAndrews & Associates LOCATION: Center for Automotive Education & Training 15-30 Petracca Place, Whitestone, NY 11357 FEE: GNYADA Member: $120 | Non Member: $200 MANAGING DIFFICULT PEOPLE Never fall victim to those who have the potential to make life miserable Reserve your seat today. Call 718.640.2012, fax your registration form to 718.407.6970, or register online at www.gnyada.com/education. Learn to make managing challenging employees and coworkers easier. Bill McAndrews is a business advisor providing guidance in strategy development and imple- mentation, marketing services, organizational tactics, and management solutions. Bill also provides leadership coaching and mentoring, as well as assisting organizations with day-to- day management issues. ABOUT THE INSTRUCTOR: Bill McAndrews William D. McAndrews & Associates
Transcript of MANAGING DIFFICULT PEOPLE - · PDF fileLearn strategies for getting adversaries to cooperate,...
Learn strategies for getting adversaries to cooperate, bullies to back off, wallflowers to open up, and chronic complainers to think before they speak. Knowing how to deal with difficult people at work will allow you to approach your staff with greater confidenceand your job with more enjoyment.
Attendees will learn:
■ How to work with / work around negative people■ The dos and don’ts of communicating with any difficult person■ When to go to a third party for help in dealing with a ■ “problem person”■ How to deal with employees who may offend others■ How to manage a mix of older and younger employees
W W W . G N Y A D A . C O M / E D U C A T I O N
C E N T E R F O R A U T O M O T I V E E D U C A T I O N & T R A I N I N G • W H I T E S T O N E , Q U E E N S 2017-2018
DATE: TUESDAY December 12, 2017TIME: 10:00am-1:00pm
INSTRUCTOR: Bill McAndrews, William D. McAndrews & Associates
LOCATION: Center for Automotive Education & Training 15-30 Petracca Place, Whitestone, NY 11357
FEE: GNYADA Member: $120 | Non Member: $200
MANAGING DIFFICULT PEOPLENever fall victim to those who have the potential to make life miserable
Reserve your seat today. Call 718.640.2012, fax your registration form to 718.407.6970, or register online at www.gnyada.com/education.
Learn to make managing challenging employees and coworkers easier.
Bill McAndrews is a business advisor providing guidance in strategy development and imple-mentation, marketing services, organizational tactics, and management solutions. Bill also provides leadership coaching and mentoring, as well as assisting organizations with day-to-day management issues.
ABOUT THE INSTRUCTOR:
Bill McAndrewsWilliam D. McAndrews& Associates
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GNYADA’sCenter for AutomotiveEducation & Training
15-30 Petracca PlaceWhitestone (Queens) NY 11357
email dealership position
email dealership position
email dealership position
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name of attendee 1
name of attendee 2
name of attendee 3
dealership
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manager’s approval
Reserve your seat todayCall the GNYADA Education & Training team directly at 718.640.2012,
fax this registration to 718.407.6970, or go online to:
www.autoedcenter.com/education.
GNYADA Seminars, held in person, are developed by qualified experts to meet the highest possible standards and deliver the latest information and solutions for your most pressing business needs. Our programs train new and seasoned pros to improve operations and profitability results within each department.
Automotive Dealership Workshops & Seminarsregistration
TUESDAYDecember 12, 201710:00am-1:00pm
MANAGING DIFFICULT PEOPLENever fall victim to those who have the potentialto make life miserable
