Complainers Into Champions
19
turn your biggest COMPLAINERS into your biggest CHAMPIONS Joshua Baer http://twitter.com/joshuabaer http://www.linkedin.com/in/joshuabaer Sunday, December 27, 2009
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Social media is easy when everyone is saying nice things about you, but how do you respond to someone calling your company a F$%KING SC%M on Twitter? See real world examples from companies like Hertz, Bose, and @OtherInbox and learn how to get your biggest complainers to apologize, thank you, and tell their friends how great you are. You can view a video of this presentation at http://www.youtube.com/watch?v=iclb18ohDeo
Transcript of Complainers Into Champions
turn your biggest COMPLAINERS into your biggest
CHAMPIONS
Joshua Baerhttp://twitter.com/joshuabaerhttp://www.linkedin.com/in/joshuabaer
Sunday, December 27, 2009
how do you get feedback from your
customers?
Sunday, December 27, 2009
why would you post your problems in
public?✓ less repetitive
✓ search engine juice
✓ let customers answer for you
✓ let customers defend you
✓ attract new customers
Sunday, December 27, 2009
“Fear is the path to the dark side.
– Yoda, Star Wars
Fear leads to anger. Anger leads to hate. Hate leads to suffering.”
Sunday, December 27, 2009
Sunday, December 27, 2009
Sunday, December 27, 2009
Sunday, December 27, 2009
Sunday, December 27, 2009
Sunday, December 27, 2009
Sunday, December 27, 2009
Sunday, December 27, 2009
Sunday, December 27, 2009
Sunday, December 27, 2009
Sunday, December 27, 2009
Sunday, December 27, 2009
Sunday, December 27, 2009
Sunday, December 27, 2009
"80 percent of success is just showing up"
— Woody Allen
Sunday, December 27, 2009
turn your biggest COMPLAINERS into your biggest
CHAMPIONS
Joshua Baerhttp://twitter.com/joshuabaerhttp://www.linkedin.com/in/joshuabaer
Sunday, December 27, 2009
