Managing conflict using business communication
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Transcript of Managing conflict using business communication
MANAGING CONFLICT USING BUSINESS COMMUNICATION
Name- Shubhranshu Barun [email protected]
08962347962
MANAGING CONFLICT USING BUSINESS
COMMUNICATION
BUSINESS COMMUNICATION -THE SHARING OF INFORMATION BETWEEN PEOPLE WITHIN AN ORGANIZATION THAT IS PERFORMED
FOR THE COMMERCIAL BENEFIT OF AN ORGANIZATION.
ORGANIZATIONAL CONFLICT IS A STATE OF DISCORD CAUSED BY THE ACTUAL OR
PERCEIVED OPPOSITION OF NEEDS, VALUESAND INTERESTS BETWEEN PEOPLE WORKING
TOGETHER.
MANAGING CONFLICT USING BUSINESS
COMMUNICATION
1SET THE SCENE
REAL ISSUES
PROBLEM
MUTUAL RESPECTSEPARATE PROBLEM , DEBATE ON REAL ISSUES
BE OPEN
MANAGING CONFLICT USING BUSINESS
COMMUNICATION
2 INFO
GATHER INFORMATION
CLARIFY FEELINGS
LISTEN WITH EMPATHY
“I” STATEMENTS
IDENTIFY ISSUES